Compare Help Scout vs Toonimo

See this
comparison of Help Scout vs. Toonimo
based on data from user reviews. Help Scout rates 4.3/5 stars with 164 reviews. Toonimo rates 3.8/5 stars with 6 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Basic
$8
user/month
 
Standard
$15
user/month
 
Plus
$27
user/month
 
Free Trial Unavailable
Free Trial Unavailable
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
Toonimo
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.9
Ease of Use
Ease of Use
9.2
7.5
Ease of Setup
Ease of Setup
8.9
7.7
Ease of Admin
Ease of Admin
8.9
Not enough data available
Quality of Support
Quality of Support
8.8
9.2
Ease of Doing Business With
Ease of Doing Business With
9.0
8.0
Product Direction (% positive)
Product Direction (% positive)
7.9
8.1
Meets Requirements
Help Scout
8.5
Toonimo
8.9
Ease of Use
Help Scout
9.2
Toonimo
7.5
Ease of Setup
Help Scout
8.9
Toonimo
7.7
Ease of Admin
Help Scout
8.9
Toonimo
Not enough data available
Quality of Support
Help Scout
8.8
Toonimo
9.2
Ease of Doing Business With
Help Scout
9.0
Toonimo
8.0
Product Direction (% positive)
Help Scout
7.9
Toonimo
8.1

Features

Knowledge Share
Knowledge Base
Help Scout
8.7
Toonimo
Not enough data available
Searchable Articles
Help Scout
7.9
Toonimo
Not enough data available
Community Forums
Help Scout
8.3
Toonimo
Not enough data available
Interactive FAQs & Forums
Help Scout
8.0
Toonimo
Not enough data available
Interaction
Web Portals
Help Scout
8.7
Toonimo
Not enough data available
Forum to Reponse
Help Scout
8.3
Toonimo
Not enough data available
Tickets and Tagging
Help Scout
8.7
Toonimo
Not enough data available
Live Chat
Help Scout
6.6
Toonimo
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.7%
16.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.6%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.7%
33.3%
Help Scout
Small-Business
55.7%
Mid-Market
38.6%
Enterprise
5.7%
Toonimo
Small-Business
16.7%
Mid-Market
50.0%
Enterprise
33.3%

Reviewers' Industry

 
Computer Software
20.2%
Financial Services
33.3%
 
Internet
16.0%
Pharmaceuticals
16.7%
 
Information Technology and Services
8.6%
Marketing and Advertising
16.7%
 
Real Estate
5.5%
E-Learning
16.7%
 
Marketing and Advertising
4.9%
Banking
16.7%
 
Other
44.8%
Other
0.0%
Help Scout
Computer Software
20.2%
Internet
16.0%
Information Technology and Services
8.6%
Real Estate
5.5%
Marketing and Advertising
4.9%
Other
44.8%
Toonimo
Financial Services
33.3%
Pharmaceuticals
16.7%
Marketing and Advertising
16.7%
E-Learning
16.7%
Banking
16.7%
Other
0.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Administrator

Suitable to run in containers, reliable, good performance.

Most Helpful Critical Review
Most Helpful Critical Review
User

Integration is very minimal, especially compared to Zendesk

User in Financial Services

Data tracking on their platform was not easy to reconcile with our internal reporting. Additionally, we did not see the desired increase in conversion.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
User

Integration is very minimal, especially compared to Zendesk

Toonimo
Most Helpful Favorable Review
Administrator

Suitable to run in containers, reliable, good performance.

Most Helpful Critical Review
User in Financial Services

Data tracking on their platform was not easy to reconcile with our internal reporting. Additionally, we did not see the desired increase in conversion.

Screenshots

 
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Videos

 No videos provided
Help Scout
No videos provided
Toonimo

Downloads

Help Scout
No downloads provided
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