Compare Help Scout and TeamSupport 
Featured Products
At a Glance
Market Segments
Small-Business (62.1% of reviews)
Mid-Market (45.8% of reviews)
Entry-Level Pricing
$0.00 5 Users Per Month
$29.00 1 agent / month
Help Scout
Star Rating
(424)4.4 out of 5
Market Segments
Small-Business (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansTeamSupport
Star Rating
(893)4.4 out of 5
Market Segments
Mid-Market (45.8% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansHelp Scout vs TeamSupport
When assessing the two solutions, reviewers found Help Scout easier to use, set up, and administer. However, reviewers preferred doing business with TeamSupport overall.
- Help Scout and TeamSupport both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Help Scout is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of TeamSupport over Help Scout.
Pricing
Entry-Level Pricing
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
TeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Free Trial
Help Scout
Free Trial is available
TeamSupport
Free Trial is available
Ratings
Meets Requirements
8.7
321
8.7
806
Ease of Use
9.2
325
8.8
808
Ease of Setup
9.1
168
8.6
402
Ease of Admin
9.1
166
8.8
391
Quality of Support
9.0
295
8.9
730
Has the product been a good partner in doing business?
9.1
159
9.2
395
Product Direction (% positive)
8.1
309
8.9
803
Features by Category
Ticket and Case Management
9.2
176
|
Verified
9.0
467
|
Verified
9.2
176
|
Verified
8.8
467
|
Verified
8.6
191
|
Verified
8.6
445
|
Verified
8.6
166
8.5
417
|
Verified
Feature Not Available
8.4
327
|
Verified
8.6
177
|
Verified
8.7
450
|
Verified
8.9
179
|
Verified
8.8
451
|
Verified
8.2
99
8.7
352
|
Verified
Generative AI
5.2
7
7.7
26
6.1
6
7.9
26
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
8.6
359
|
Verified
9.2
170
|
Verified
8.9
418
|
Verified
7.7
104
|
Verified
8.4
261
|
Verified
7.7
61
8.3
203
|
Verified
6.8
28
|
Verified
8.5
119
|
Verified
Platform
7.5
39
7.6
154
|
Verified
7.7
90
|
Verified
8.4
281
|
Verified
8.6
104
|
Verified
8.7
217
|
Verified
8.6
79
|
Verified
8.4
158
|
Verified
8.1
145
|
Verified
8.4
378
|
Verified
8.2
151
|
Verified
8.6
388
|
Verified
Customer Information
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Predictions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Success
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.7
10
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
Design
7.7
8
Not enough data
8.8
7
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
9.3
10
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Identity Verification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Customer Onboarding
Not enough data
Not enough data
Conversational Platform
8.3
57
8.4
29
8.5
31
7.8
27
8.7
33
8.5
27
8.4
36
8.8
28
Support Automation
8.4
36
8.6
28
8.8
42
8.7
28
8.4
34
8.6
27
9.0
36
8.9
29
Generative AI
Not enough data
8.4
19
Not enough data
8.5
19
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Predictions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.7
7
Not enough data
6.2
7
Not enough data
5.0
6
Communication
9.0
29
|
Verified
8.9
111
8.9
31
|
Verified
8.6
114
Feature Not Available
8.0
49
8.2
22
|
Verified
8.2
63
Feature Not Available
Feature Not Available
Internal Use
7.7
90
|
Verified
8.4
281
|
Verified
8.7
29
|
Verified
8.2
79
7.9
18
|
Verified
Feature Not Available
9.1
34
|
Verified
8.4
77
9.5
32
|
Verified
8.2
54
8.4
30
|
Verified
8.1
61
Generative AI
Not enough data
8.1
20
Self-Service Experience
8.7
108
8.5
168
8.3
103
8.5
159
Feature Not Available
7.9
117
8.3
26
7.9
45
8.5
29
8.9
48
Self-Service Platform
8.8
28
8.8
46
8.7
31
8.8
47
Feature Not Available
7.7
45
8.7
29
8.3
47
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
11
Not enough data
8.3
11
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Help Scout and TeamSupport are categorized as Digital Customer Service Platforms, Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
TeamSupport is categorized as Customer Service Automation, Proactive Customer Retention, Digital Customer Onboarding, Customer Success, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.9%
Information Technology and Services
10.0%
Internet
7.5%
Marketing and Advertising
4.4%
Retail
4.1%
Other
53.2%
Computer Software
24.6%
Information Technology and Services
19.2%
Financial Services
4.7%
Internet
3.4%
Telecommunications
3.0%
Other
45.0%
Alternatives
Discussions
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
How long does it typically take to get TeamSupport set up for my team?
2 Comments
PM
In a new helpdesk installation, about 2-3 weeks to set up a proof of concept, followed by a 3-4 week trial period with a few customers, then live after that.Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
Can I adjust my TeamSupport subscription as my company grows?
1 Comment
Official Response from TeamSupport
TeamSupport is completely customizable and scalable so it can grow with you. And since we're cloud-based, it's as simple as contacting us to adjust your...Read more
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