Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Help Scout, Solvvy, and Zendesk Support

Pricing

 
Basic
$8
user/month
Essential
$5
/month
 
Standard
$15
user/month
Team
$19
/month
 
Plus
$27
user/month
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
Solvvy
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.8
8.7
Ease of Use
Ease of Use
9.2
9.3
8.6
Ease of Setup
Ease of Setup
8.8
8.9
8.2
Ease of Admin
Ease of Admin
8.8
9.2
8.3
Quality of Support
Quality of Support
8.8
9.4
8.4
Ease of Doing Business With
Ease of Doing Business With
8.9
9.7
8.4
Product Direction (% positive)
Product Direction (% positive)
7.8
10.0
7.6
Meets Requirements
Help Scout
8.5
Solvvy
8.8
Zendesk Support
8.7
Ease of Use
Help Scout
9.2
Solvvy
9.3
Zendesk Support
8.6
Ease of Setup
Help Scout
8.8
Solvvy
8.9
Zendesk Support
8.2
Ease of Admin
Help Scout
8.8
Solvvy
9.2
Zendesk Support
8.3
Quality of Support
Help Scout
8.8
Solvvy
9.4
Zendesk Support
8.4
Ease of Doing Business With
Help Scout
8.9
Solvvy
9.7
Zendesk Support
8.4
Product Direction (% positive)
Help Scout
7.8
Solvvy
10.0
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Help Scout
8.7
Solvvy
Not enough data available
Zendesk Support
8.6
Searchable Articles
Help Scout
7.9
Solvvy
9.7
Zendesk Support
8.6
Community Forums
Help Scout
8.3
Solvvy
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
Help Scout
8.0
Solvvy
8.6
Zendesk Support
8.2
Interaction
Web Portals
Help Scout
8.8
Solvvy
9.4
Zendesk Support
8.6
Forum to Reponse
Help Scout
8.1
Solvvy
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
Help Scout
8.7
Solvvy
9.0
Zendesk Support
8.9
Live Chat
Help Scout
6.5
Solvvy
Not enough data available
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
15.8%
38.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.2%
84.2%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.9%
0%
16.7%
Help Scout
Small-Business
55.9%
Mid-Market
39.2%
Enterprise
4.9%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Zendesk Support
Small-Business
38.3%
Mid-Market
44.9%
Enterprise
16.7%

Reviewers' Industry

 
Computer Software
23.0%
Internet
31.3%
Computer Software
17.7%
 
Internet
17.5%
Computer Software
28.1%
Information Technology and Services
15.2%
 
Information Technology and Services
7.7%
Retail
15.6%
Internet
10.0%
 
Marketing and Advertising
6.0%
Consumer Electronics
6.3%
Marketing and Advertising
4.8%
 
Hospital & Health Care
4.9%
Computer Networking
6.3%
Retail
3.4%
 
Other
41.0%
Other
12.5%
Other
48.8%
Help Scout
Computer Software
23.0%
Internet
17.5%
Information Technology and Services
7.7%
Marketing and Advertising
6.0%
Hospital & Health Care
4.9%
Other
41.0%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Zendesk Support
Computer Software
17.7%
Information Technology and Services
15.2%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.4%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

G2 User in Computer Software

Solvvy requires a bit of maintenance. Using their learning tool is the best way to increase the self-service rate. A "set it and forget it" approach didn't really work for me. Spending a bit of time each week with their training tool helps Solvvy be more...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

Solvvy
Most Helpful Favorable Review
Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Most Helpful Critical Review
G2 User in Computer Software

Solvvy requires a bit of maintenance. Using their learning tool is the best way to increase the self-service rate. A "set it and forget it" approach didn't really work for me. Spending a bit of time each week with their training tool helps Solvvy be more...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 4
2 of 4
3 of 4
4 of 4
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5

Videos

 No videos provided
No videos provided
Help Scout
No videos provided
Solvvy
Zendesk Support
No videos provided

Downloads

 No downloads providedNo downloads provided
Help Scout
No downloads provided
Zendesk Support
No downloads provided
Ask Help Scout a QuestionContact Help ScoutAsk Solvvy a QuestionContact SolvvyRequest More InformationRequest More Information