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Compare Help Scout, Solvvy, and TeamSupport

Pricing

 
Basic
$8
user/month
Support Desk
$50
/ agent / month billed annually
 
Standard
$15
user/month
Enterprise
$65
/ agent / month billed annually
 
Plus
$27
user/month
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial Unavailable
Free Trial
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
Solvvy
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.8
8.6
Ease of Use
Ease of Use
9.2
9.3
8.6
Ease of Setup
Ease of Setup
8.8
8.9
8.4
Ease of Admin
Ease of Admin
8.8
9.2
8.7
Quality of Support
Quality of Support
8.8
9.4
8.8
Ease of Doing Business With
Ease of Doing Business With
8.9
9.7
9.2
Product Direction (% positive)
Product Direction (% positive)
7.8
10.0
9.0
Meets Requirements
Help Scout
8.5
Solvvy
8.8
TeamSupport
8.6
Ease of Use
Help Scout
9.2
Solvvy
9.3
TeamSupport
8.6
Ease of Setup
Help Scout
8.8
Solvvy
8.9
TeamSupport
8.4
Ease of Admin
Help Scout
8.8
Solvvy
9.2
TeamSupport
8.7
Quality of Support
Help Scout
8.8
Solvvy
9.4
TeamSupport
8.8
Ease of Doing Business With
Help Scout
8.9
Solvvy
9.7
TeamSupport
9.2
Product Direction (% positive)
Help Scout
7.8
Solvvy
10.0
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
Help Scout
8.7
Solvvy
Not enough data available
TeamSupport
8.4
Searchable Articles
Help Scout
7.9
Solvvy
9.7
TeamSupport
8.4
Community Forums
Help Scout
8.3
Solvvy
Not enough data available
TeamSupport
8.1
Interactive FAQs & Forums
Help Scout
8.0
Solvvy
8.6
TeamSupport
8.4
Interaction
Web Portals
Help Scout
8.8
Solvvy
9.4
TeamSupport
8.7
Forum to Reponse
Help Scout
8.1
Solvvy
Not enough data available
TeamSupport
8.4
Tickets and Tagging
Help Scout
8.7
Solvvy
9.0
TeamSupport
8.8
Live Chat
Help Scout
6.5
Solvvy
Not enough data available
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
15.8%
40.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.2%
84.2%
47.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.9%
0%
12.1%
Help Scout
Small-Business
55.9%
Mid-Market
39.2%
Enterprise
4.9%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
TeamSupport
Small-Business
40.7%
Mid-Market
47.1%
Enterprise
12.1%

Reviewers' Industry

 
Computer Software
23.0%
Internet
31.3%
Computer Software
26.5%
 
Internet
17.5%
Computer Software
28.1%
Information Technology and Services
21.2%
 
Information Technology and Services
7.7%
Retail
15.6%
Internet
5.6%
 
Marketing and Advertising
6.0%
Consumer Electronics
6.3%
Financial Services
4.4%
 
Hospital & Health Care
4.9%
Computer Networking
6.3%
Hospitality
3.7%
 
Other
41.0%
Other
12.5%
Other
38.6%
Help Scout
Computer Software
23.0%
Internet
17.5%
Information Technology and Services
7.7%
Marketing and Advertising
6.0%
Hospital & Health Care
4.9%
Other
41.0%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
TeamSupport
Computer Software
26.5%
Information Technology and Services
21.2%
Internet
5.6%
Financial Services
4.4%
Hospitality
3.7%
Other
38.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Mark B.
Administrator in Computer Software

Solvvy has been very easy to implement for our team. It has helped reduce our inbound support load by 25% and we are hoping to get that even higher. It has also helped us identify gaps in our knowledge base that we have been able to fill. It has also helped...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Integration is very minimal, especially compared to Zendesk

Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

G2 User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

Integration is very minimal, especially compared to Zendesk

Solvvy
Most Helpful Favorable Review
Mark B.
Administrator in Computer Software

Solvvy has been very easy to implement for our team. It has helped reduce our inbound support load by 25% and we are hoping to get that even higher. It has also helped us identify gaps in our knowledge base that we have been able to fill. It has also helped...

Most Helpful Critical Review
Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Help Scout
No videos provided
Solvvy
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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TeamSupport
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