Compare Help Scout, Solvvy, Kayako, and Zendesk Support

Pricing

 
Basic
$8
user/month
Inbox
$15
/agent/month
Essential
$5
/month
 
Standard
$15
user/month
Growth
$30
/agent/month
Team
$19
/month
 
Plus
$27
user/month
Scale
$60
/agent/month
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
Solvvy
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.8
8.1
8.7
Ease of Use
Ease of Use
9.2
9.3
8.4
8.6
Ease of Setup
Ease of Setup
8.8
8.9
8.0
8.2
Ease of Admin
Ease of Admin
8.8
9.2
8.1
8.3
Quality of Support
Quality of Support
8.8
9.4
8.2
8.3
Ease of Doing Business With
Ease of Doing Business With
8.9
9.7
8.4
8.4
Product Direction (% positive)
Product Direction (% positive)
7.8
10.0
7.2
7.6
Meets Requirements
Help Scout
8.5
Solvvy
8.8
Kayako
8.1
Zendesk Support
8.7
Ease of Use
Help Scout
9.2
Solvvy
9.3
Kayako
8.4
Zendesk Support
8.6
Ease of Setup
Help Scout
8.8
Solvvy
8.9
Kayako
8.0
Zendesk Support
8.2
Ease of Admin
Help Scout
8.8
Solvvy
9.2
Kayako
8.1
Zendesk Support
8.3
Quality of Support
Help Scout
8.8
Solvvy
9.4
Kayako
8.2
Zendesk Support
8.3
Ease of Doing Business With
Help Scout
8.9
Solvvy
9.7
Kayako
8.4
Zendesk Support
8.4
Product Direction (% positive)
Help Scout
7.8
Solvvy
10.0
Kayako
7.2
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Help Scout
8.7
Solvvy
Not enough data available
Kayako
8.7
Zendesk Support
8.6
Searchable Articles
Help Scout
8.0
Solvvy
9.7
Kayako
9.1
Zendesk Support
8.6
Community Forums
Help Scout
8.4
Solvvy
Not enough data available
Kayako
8.5
Zendesk Support
8.3
Interactive FAQs & Forums
Help Scout
8.1
Solvvy
8.6
Kayako
8.8
Zendesk Support
8.3
Interaction
Web Portals
Help Scout
8.8
Solvvy
9.4
Kayako
8.9
Zendesk Support
8.6
Forum to Reponse
Help Scout
8.2
Solvvy
Not enough data available
Kayako
8.3
Zendesk Support
8.5
Tickets and Tagging
Help Scout
8.7
Solvvy
9.0
Kayako
9.1
Zendesk Support
8.9
Live Chat
Help Scout
6.7
Solvvy
Not enough data available
Kayako
8.9
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.7%
15.8%
53.8%
38.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.2%
84.2%
35.7%
45.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.1%
0%
10.4%
16.7%
Help Scout
Small-Business
54.7%
Mid-Market
39.2%
Enterprise
6.1%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Kayako
Small-Business
53.8%
Mid-Market
35.7%
Enterprise
10.4%
Zendesk Support
Small-Business
38.1%
Mid-Market
45.1%
Enterprise
16.7%

Reviewers' Industry

 
Computer Software
22.9%
Internet
31.3%
Information Technology and Services
24.7%
Computer Software
17.5%
 
Internet
17.0%
Computer Software
28.1%
Computer Software
17.5%
Information Technology and Services
15.2%
 
Information Technology and Services
8.0%
Retail
15.6%
Telecommunications
6.7%
Internet
9.9%
 
Marketing and Advertising
5.9%
Consumer Electronics
6.3%
Internet
5.4%
Marketing and Advertising
4.7%
 
Real Estate
4.8%
Computer Networking
6.3%
Marketing and Advertising
3.6%
Retail
3.5%
 
Other
41.5%
Other
12.5%
Other
42.2%
Other
49.2%
Help Scout
Computer Software
22.9%
Internet
17.0%
Information Technology and Services
8.0%
Marketing and Advertising
5.9%
Real Estate
4.8%
Other
41.5%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Kayako
Information Technology and Services
24.7%
Computer Software
17.5%
Telecommunications
6.7%
Internet
5.4%
Marketing and Advertising
3.6%
Other
42.2%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Jeffrey C.
Administrator

Solvvy was extremely simple to implement and came with the immediate results that showed a real impact. To date, we have seen on average a 45% self-service rate month-over-month.

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

Hilary D.
Administrator

I appreciate the ability to train Solvvy, but I would love to be able to customize the training. We have three types of end users, and sometimes they pick the incorrect user type from our drop-down form, so the wrong articles are surfaced. I would a clearer...

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

Solvvy
Most Helpful Favorable Review
Jeffrey C.
Administrator

Solvvy was extremely simple to implement and came with the immediate results that showed a real impact. To date, we have seen on average a 45% self-service rate month-over-month.

Most Helpful Critical Review
Hilary D.
Administrator

I appreciate the ability to train Solvvy, but I would love to be able to customize the training. We have three types of end users, and sometimes they pick the incorrect user type from our drop-down form, so the wrong articles are surfaced. I would a clearer...

Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided
Help Scout
No videos provided
Solvvy
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Zendesk Support
No videos provided
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Help Scout
Help Scout
Solvvy
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Optimized for quick response
Kayako
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Optimized for quick response
Zendesk Support
Zendesk Support