Compare Help Scout, Solvvy, Kayako, and HappyFox

Pricing

 
Basic
$8
user/month
Inbox
$15
/agent/month
Mighty
$29
per staff / month
 
Standard
$15
user/month
Growth
$30
/agent/month
Fantastic
$49
per staff / month
 
Plus
$27
user/month
Scale
$60
/agent/month
Enterprise
$69
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial Unavailable
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
Solvvy
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.8
8.1
8.9
Ease of Use
Ease of Use
9.2
9.3
8.4
9.3
Ease of Setup
Ease of Setup
8.8
8.9
8.0
8.9
Ease of Admin
Ease of Admin
8.8
9.2
8.1
9.1
Quality of Support
Quality of Support
8.8
9.4
8.2
9.2
Ease of Doing Business With
Ease of Doing Business With
8.9
9.7
8.4
9.3
Product Direction (% positive)
Product Direction (% positive)
7.8
10.0
7.2
9.2
Meets Requirements
Help Scout
8.5
Solvvy
8.8
Kayako
8.1
HappyFox
8.9
Ease of Use
Help Scout
9.2
Solvvy
9.3
Kayako
8.4
HappyFox
9.3
Ease of Setup
Help Scout
8.8
Solvvy
8.9
Kayako
8.0
HappyFox
8.9
Ease of Admin
Help Scout
8.8
Solvvy
9.2
Kayako
8.1
HappyFox
9.1
Quality of Support
Help Scout
8.8
Solvvy
9.4
Kayako
8.2
HappyFox
9.2
Ease of Doing Business With
Help Scout
8.9
Solvvy
9.7
Kayako
8.4
HappyFox
9.3
Product Direction (% positive)
Help Scout
7.8
Solvvy
10.0
Kayako
7.2
HappyFox
9.2

Features

Knowledge Share
Knowledge Base
Help Scout
8.7
Solvvy
Not enough data available
Kayako
8.7
HappyFox
8.6
Searchable Articles
Help Scout
8.0
Solvvy
9.7
Kayako
9.1
HappyFox
8.9
Community Forums
Help Scout
8.4
Solvvy
Not enough data available
Kayako
8.5
HappyFox
Not enough data available
Interactive FAQs & Forums
Help Scout
8.1
Solvvy
8.6
Kayako
8.8
HappyFox
Not enough data available
Interaction
Web Portals
Help Scout
8.8
Solvvy
9.4
Kayako
8.9
HappyFox
7.7
Forum to Reponse
Help Scout
8.2
Solvvy
Not enough data available
Kayako
8.3
HappyFox
8.2
Tickets and Tagging
Help Scout
8.7
Solvvy
9.0
Kayako
9.1
HappyFox
9.4
Live Chat
Help Scout
6.7
Solvvy
Not enough data available
Kayako
8.9
HappyFox
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.4%
15.8%
53.8%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.5%
84.2%
35.7%
39.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.1%
0%
10.4%
15.2%
Help Scout
Small-Business
54.4%
Mid-Market
39.5%
Enterprise
6.1%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Kayako
Small-Business
53.8%
Mid-Market
35.7%
Enterprise
10.4%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%

Reviewers' Industry

 
Computer Software
22.5%
Internet
31.3%
Information Technology and Services
24.7%
Information Technology and Services
14.6%
 
Internet
17.1%
Computer Software
28.1%
Computer Software
17.5%
Computer Software
12.0%
 
Information Technology and Services
8.0%
Retail
15.6%
Telecommunications
6.7%
Higher Education
6.3%
 
Marketing and Advertising
5.9%
Consumer Electronics
6.3%
Internet
5.4%
Real Estate
3.8%
 
Real Estate
4.8%
Computer Networking
6.3%
Marketing and Advertising
3.6%
Education Management
3.8%
 
Other
41.7%
Other
12.5%
Other
42.2%
Other
59.5%
Help Scout
Computer Software
22.5%
Internet
17.1%
Information Technology and Services
8.0%
Marketing and Advertising
5.9%
Real Estate
4.8%
Other
41.7%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Kayako
Information Technology and Services
24.7%
Computer Software
17.5%
Telecommunications
6.7%
Internet
5.4%
Marketing and Advertising
3.6%
Other
42.2%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Ironically, the simplicity of Help Scout is also the worst part. There are not many app integrations, and a lot of their functions are relatively new. They have a mobile app, but there is no chat support on the app.

G2 User

The dashboard doesn't have all the information I'd like. The weekly report includes top resolutions and suggestions, I'd like to see this available when I want it.

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

Ironically, the simplicity of Help Scout is also the worst part. There are not many app integrations, and a lot of their functions are relatively new. They have a mobile app, but there is no chat support on the app.

Solvvy
Most Helpful Favorable Review
Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

Most Helpful Critical Review
G2 User

The dashboard doesn't have all the information I'd like. The weekly report includes top resolutions and suggestions, I'd like to see this available when I want it.

Kayako
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

HappyFox
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Screenshots

 
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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided
Help Scout
No videos provided
Solvvy
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

HappyFox
No videos provided
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HappyFox
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