Compare Help Scout, Solvvy, Kayako, and HappyFox

Pricing

 
Basic
$8
user/month
Inbox
$15
/agent/month
Mighty
$29
per staff / month
 
Standard
$15
user/month
Growth
$30
/agent/month
Fantastic
$49
per staff / month
 
Plus
$27
user/month
Scale
$60
/agent/month
Enterprise
$69
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial Unavailable
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
Solvvy
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.8
8.1
8.9
Ease of Use
Ease of Use
9.2
9.3
8.4
9.3
Ease of Setup
Ease of Setup
8.8
8.9
8.0
8.9
Ease of Admin
Ease of Admin
8.8
9.2
8.1
9.1
Quality of Support
Quality of Support
8.8
9.4
8.2
9.2
Ease of Doing Business With
Ease of Doing Business With
9.0
9.7
8.4
9.3
Product Direction (% positive)
Product Direction (% positive)
7.9
10.0
7.2
9.2
Meets Requirements
Help Scout
8.5
Solvvy
8.8
Kayako
8.1
HappyFox
8.9
Ease of Use
Help Scout
9.2
Solvvy
9.3
Kayako
8.4
HappyFox
9.3
Ease of Setup
Help Scout
8.8
Solvvy
8.9
Kayako
8.0
HappyFox
8.9
Ease of Admin
Help Scout
8.8
Solvvy
9.2
Kayako
8.1
HappyFox
9.1
Quality of Support
Help Scout
8.8
Solvvy
9.4
Kayako
8.2
HappyFox
9.2
Ease of Doing Business With
Help Scout
9.0
Solvvy
9.7
Kayako
8.4
HappyFox
9.3
Product Direction (% positive)
Help Scout
7.9
Solvvy
10.0
Kayako
7.2
HappyFox
9.2

Features

Knowledge Share
Knowledge Base
Help Scout
8.8
Solvvy
Not enough data available
Kayako
8.6
HappyFox
8.5
Searchable Articles
Help Scout
8.0
Solvvy
9.7
Kayako
9.0
HappyFox
8.8
Community Forums
Help Scout
8.4
Solvvy
Not enough data available
Kayako
8.3
HappyFox
Not enough data available
Interactive FAQs & Forums
Help Scout
8.1
Solvvy
8.6
Kayako
8.7
HappyFox
Not enough data available
Interaction
Web Portals
Help Scout
8.9
Solvvy
9.4
Kayako
8.8
HappyFox
7.4
Forum to Reponse
Help Scout
8.3
Solvvy
Not enough data available
Kayako
8.2
HappyFox
8.1
Tickets and Tagging
Help Scout
8.8
Solvvy
9.0
Kayako
9.0
HappyFox
9.3
Live Chat
Help Scout
6.7
Solvvy
Not enough data available
Kayako
8.8
HappyFox
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.0%
15.0%
54.6%
46.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
85.0%
35.0%
39.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.0%
0%
10.4%
15.0%
Help Scout
Small-Business
54.0%
Mid-Market
40.0%
Enterprise
6.0%
Solvvy
Small-Business
15.0%
Mid-Market
85.0%
Enterprise
0%
Kayako
Small-Business
54.6%
Mid-Market
35.0%
Enterprise
10.4%
HappyFox
Small-Business
46.0%
Mid-Market
39.0%
Enterprise
15.0%

Reviewers' Industry

 
Computer Software
20.0%
Internet
25.0%
Information Technology and Services
27.8%
Information Technology and Services
14.7%
 
Internet
16.8%
Computer Software
25.0%
Computer Software
15.5%
Computer Software
11.0%
 
Information Technology and Services
8.4%
Retail
15.0%
Telecommunications
5.9%
Higher Education
5.5%
 
Real Estate
5.8%
Computer Networking
10.0%
Internet
4.8%
Real Estate
3.7%
 
Marketing and Advertising
5.2%
Media Production
5.0%
Marketing and Advertising
3.2%
Internet
3.7%
 
Other
43.9%
Other
20.0%
Other
42.8%
Other
61.5%
Help Scout
Computer Software
20.0%
Internet
16.8%
Information Technology and Services
8.4%
Real Estate
5.8%
Marketing and Advertising
5.2%
Other
43.9%
Solvvy
Internet
25.0%
Computer Software
25.0%
Retail
15.0%
Computer Networking
10.0%
Media Production
5.0%
Other
20.0%
Kayako
Information Technology and Services
27.8%
Computer Software
15.5%
Telecommunications
5.9%
Internet
4.8%
Marketing and Advertising
3.2%
Other
42.8%
HappyFox
Information Technology and Services
14.7%
Computer Software
11.0%
Higher Education
5.5%
Real Estate
3.7%
Internet
3.7%
Other
61.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 User in Computer Software

How Solvvy can help self-service our customers. This provides our customers a quick turnaround to keep on working, not having to wait on a tech to assist them.

Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Ironically, the simplicity of Help Scout is also the worst part. There are not many app integrations, and a lot of their functions are relatively new. They have a mobile app, but there is no chat support on the app.

Mark B.
Administrator in Computer Software

We use Intercom for our support platform and the integration with Solvvy could be better. There really isn't a way for users to come back to view previous tickets without going through Solvvy first.

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

Ironically, the simplicity of Help Scout is also the worst part. There are not many app integrations, and a lot of their functions are relatively new. They have a mobile app, but there is no chat support on the app.

Solvvy
Most Helpful Favorable Review
G2 User in Computer Software

How Solvvy can help self-service our customers. This provides our customers a quick turnaround to keep on working, not having to wait on a tech to assist them.

Most Helpful Critical Review
Mark B.
Administrator in Computer Software

We use Intercom for our support platform and the integration with Solvvy could be better. There really isn't a way for users to come back to view previous tickets without going through Solvvy first.

Kayako
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Screenshots

 
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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided
Help Scout
No videos provided
Solvvy
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

HappyFox
No videos provided
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Solvvy
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Kayako
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HappyFox
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