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Compare Help Scout, Solvvy, and Kayako

Pricing

 
Basic
$8
user/month
Inbox
$15
/agent/month
 
Standard
$15
user/month
Growth
$30
/agent/month
 
Plus
$27
user/month
Scale
$60
/agent/month
 
Free Trial Unavailable
Free Trial
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
Solvvy
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.8
8.1
Ease of Use
Ease of Use
9.2
9.3
8.4
Ease of Setup
Ease of Setup
8.8
8.9
8.0
Ease of Admin
Ease of Admin
8.8
9.2
8.1
Quality of Support
Quality of Support
8.8
9.4
8.2
Ease of Doing Business With
Ease of Doing Business With
8.9
9.7
8.4
Product Direction (% positive)
Product Direction (% positive)
7.8
10.0
7.1
Meets Requirements
Help Scout
8.5
Solvvy
8.8
Kayako
8.1
Ease of Use
Help Scout
9.2
Solvvy
9.3
Kayako
8.4
Ease of Setup
Help Scout
8.8
Solvvy
8.9
Kayako
8.0
Ease of Admin
Help Scout
8.8
Solvvy
9.2
Kayako
8.1
Quality of Support
Help Scout
8.8
Solvvy
9.4
Kayako
8.2
Ease of Doing Business With
Help Scout
8.9
Solvvy
9.7
Kayako
8.4
Product Direction (% positive)
Help Scout
7.8
Solvvy
10.0
Kayako
7.1

Features

Knowledge Share
Knowledge Base
Help Scout
8.7
Solvvy
Not enough data available
Kayako
8.9
Searchable Articles
Help Scout
7.9
Solvvy
9.7
Kayako
9.2
Community Forums
Help Scout
8.3
Solvvy
Not enough data available
Kayako
8.6
Interactive FAQs & Forums
Help Scout
8.0
Solvvy
8.6
Kayako
8.6
Interaction
Web Portals
Help Scout
8.8
Solvvy
9.4
Kayako
9.1
Forum to Reponse
Help Scout
8.1
Solvvy
Not enough data available
Kayako
8.2
Tickets and Tagging
Help Scout
8.7
Solvvy
9.0
Kayako
9.3
Live Chat
Help Scout
6.5
Solvvy
Not enough data available
Kayako
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
15.8%
56.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.2%
84.2%
35.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.9%
0%
7.6%
Help Scout
Small-Business
55.9%
Mid-Market
39.2%
Enterprise
4.9%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Kayako
Small-Business
56.5%
Mid-Market
35.9%
Enterprise
7.6%

Reviewers' Industry

 
Computer Software
23.0%
Internet
31.3%
Information Technology and Services
23.7%
 
Internet
17.5%
Computer Software
28.1%
Computer Software
17.5%
 
Information Technology and Services
7.7%
Retail
15.6%
Telecommunications
7.1%
 
Marketing and Advertising
6.0%
Consumer Electronics
6.3%
Internet
5.2%
 
Hospital & Health Care
4.9%
Computer Networking
6.3%
Marketing and Advertising
3.8%
 
Other
41.0%
Other
12.5%
Other
42.7%
Help Scout
Computer Software
23.0%
Internet
17.5%
Information Technology and Services
7.7%
Marketing and Advertising
6.0%
Hospital & Health Care
4.9%
Other
41.0%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Kayako
Information Technology and Services
23.7%
Computer Software
17.5%
Telecommunications
7.1%
Internet
5.2%
Marketing and Advertising
3.8%
Other
42.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

- Hundreds of bugs never get fixed. Bad support

James S.
Administrator

I wish there was a whitelist button to push specific questions that cant be handled via self help straight to a representative.

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

- Hundreds of bugs never get fixed. Bad support

Solvvy
Most Helpful Favorable Review
Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Most Helpful Critical Review
James S.
Administrator

I wish there was a whitelist button to push specific questions that cant be handled via self help straight to a representative.

Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Help Scout
No videos provided
Solvvy
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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