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Compare Help Scout, Solvvy, and HappyFox

Pricing

 
Basic
$8
user/month
Mighty
$29
per staff / month
 
Standard
$15
user/month
Fantastic
$49
per staff / month
 
Plus
$27
user/month
Enterprise
$69
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
Solvvy
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.8
8.9
Ease of Use
Ease of Use
9.2
9.3
9.3
Ease of Setup
Ease of Setup
8.8
8.9
8.9
Ease of Admin
Ease of Admin
8.8
9.2
9.1
Quality of Support
Quality of Support
8.8
9.4
9.2
Ease of Doing Business With
Ease of Doing Business With
8.9
9.7
9.3
Product Direction (% positive)
Product Direction (% positive)
7.8
10.0
9.3
Meets Requirements
Help Scout
8.5
Solvvy
8.8
HappyFox
8.9
Ease of Use
Help Scout
9.2
Solvvy
9.3
HappyFox
9.3
Ease of Setup
Help Scout
8.8
Solvvy
8.9
HappyFox
8.9
Ease of Admin
Help Scout
8.8
Solvvy
9.2
HappyFox
9.1
Quality of Support
Help Scout
8.8
Solvvy
9.4
HappyFox
9.2
Ease of Doing Business With
Help Scout
8.9
Solvvy
9.7
HappyFox
9.3
Product Direction (% positive)
Help Scout
7.8
Solvvy
10.0
HappyFox
9.3

Features

Knowledge Share
Knowledge Base
Help Scout
8.7
Solvvy
Not enough data available
HappyFox
8.5
Searchable Articles
Help Scout
7.9
Solvvy
9.7
HappyFox
8.8
Community Forums
Help Scout
8.3
Solvvy
Not enough data available
HappyFox
Not enough data available
Interactive FAQs & Forums
Help Scout
8.0
Solvvy
8.6
HappyFox
Not enough data available
Interaction
Web Portals
Help Scout
8.8
Solvvy
9.4
HappyFox
7.2
Forum to Reponse
Help Scout
8.1
Solvvy
Not enough data available
HappyFox
8.1
Tickets and Tagging
Help Scout
8.7
Solvvy
9.0
HappyFox
9.3
Live Chat
Help Scout
6.5
Solvvy
Not enough data available
HappyFox
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
15.8%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.2%
84.2%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.9%
0%
15.5%
Help Scout
Small-Business
55.9%
Mid-Market
39.2%
Enterprise
4.9%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Computer Software
23.0%
Internet
31.3%
Information Technology and Services
14.1%
 
Internet
17.5%
Computer Software
28.1%
Computer Software
12.2%
 
Information Technology and Services
7.7%
Retail
15.6%
Higher Education
6.4%
 
Marketing and Advertising
6.0%
Consumer Electronics
6.3%
Real Estate
3.8%
 
Hospital & Health Care
4.9%
Computer Networking
6.3%
Education Management
3.8%
 
Other
41.0%
Other
12.5%
Other
59.6%
Help Scout
Computer Software
23.0%
Internet
17.5%
Information Technology and Services
7.7%
Marketing and Advertising
6.0%
Hospital & Health Care
4.9%
Other
41.0%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 User

Their AI uses our robust Knowledge-base to get the self-service answers to our customers faster than an agent can. With the ability to train the software and see what it does and doesn't solve, we continuously improving Solvvy and our Help Center as we work...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

Solvvy
Most Helpful Favorable Review
G2 User

Their AI uses our robust Knowledge-base to get the self-service answers to our customers faster than an agent can. With the ability to train the software and see what it does and doesn't solve, we continuously improving Solvvy and our Help Center as we work...

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Screenshots

 
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Videos

 No videos provided
No videos provided
Help Scout
No videos provided
Solvvy
HappyFox
No videos provided

Downloads

 No downloads providedNo downloads provided
Help Scout
No downloads provided
HappyFox
No downloads provided
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