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Compare Help Scout, Solvvy, and Freshdesk

Pricing

 
Plus
$27
user/month
Sprout
Free
for UNLIMITED agents
 
Basic
$8
user/month
Blossom
$19
/ agent / month billed annually
 
Standard
$15
user/month
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
Help Scout
Plus
$27user/month
Basic
$8user/month
Standard
$15user/month
Free Trial Unavailable
Solvvy
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.8
8.5
Ease of Use
Ease of Use
9.2
9.3
8.8
Ease of Setup
Ease of Setup
8.8
8.9
8.6
Ease of Admin
Ease of Admin
8.8
9.2
8.7
Quality of Support
Quality of Support
8.8
9.4
8.9
Ease of Doing Business With
Ease of Doing Business With
8.9
9.7
8.8
Product Direction (% positive)
Product Direction (% positive)
7.8
10.0
8.6
Meets Requirements
Help Scout
8.5
Solvvy
8.8
Freshdesk
8.5
Ease of Use
Help Scout
9.2
Solvvy
9.3
Freshdesk
8.8
Ease of Setup
Help Scout
8.8
Solvvy
8.9
Freshdesk
8.6
Ease of Admin
Help Scout
8.8
Solvvy
9.2
Freshdesk
8.7
Quality of Support
Help Scout
8.8
Solvvy
9.4
Freshdesk
8.9
Ease of Doing Business With
Help Scout
8.9
Solvvy
9.7
Freshdesk
8.8
Product Direction (% positive)
Help Scout
7.8
Solvvy
10.0
Freshdesk
8.6

Features

Knowledge Share
Knowledge Base
Help Scout
8.7
Solvvy
Not enough data available
Freshdesk
8.8
Searchable Articles
Help Scout
7.9
Solvvy
9.7
Freshdesk
8.6
Community Forums
Help Scout
8.3
Solvvy
Not enough data available
Freshdesk
8.4
Interactive FAQs & Forums
Help Scout
8.0
Solvvy
8.6
Freshdesk
8.5
Interaction
Web Portals
Help Scout
8.8
Solvvy
9.4
Freshdesk
7.2
Forum to Reponse
Help Scout
8.1
Solvvy
Not enough data available
Freshdesk
8.5
Tickets and Tagging
Help Scout
8.7
Solvvy
9.0
Freshdesk
8.8
Live Chat
Help Scout
6.5
Solvvy
Not enough data available
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
15.8%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.2%
84.2%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.9%
0%
10.9%
Help Scout
Small-Business
55.9%
Mid-Market
39.2%
Enterprise
4.9%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%

Reviewers' Industry

 
Computer Software
23.0%
Internet
31.3%
Information Technology and Services
20.4%
 
Internet
17.5%
Computer Software
28.1%
Computer Software
13.9%
 
Information Technology and Services
7.7%
Retail
15.6%
Internet
5.9%
 
Marketing and Advertising
6.0%
Consumer Electronics
6.3%
Education Management
3.7%
 
Hospital & Health Care
4.9%
Computer Networking
6.3%
E-Learning
3.4%
 
Other
41.0%
Other
12.5%
Other
52.7%
Help Scout
Computer Software
23.0%
Internet
17.5%
Information Technology and Services
7.7%
Marketing and Advertising
6.0%
Hospital & Health Care
4.9%
Other
41.0%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

- Hundreds of bugs never get fixed. Bad support

James S.
Administrator

I wish there was a whitelist button to push specific questions that cant be handled via self help straight to a representative.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

- Hundreds of bugs never get fixed. Bad support

Solvvy
Most Helpful Favorable Review
Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Most Helpful Critical Review
James S.
Administrator

I wish there was a whitelist button to push specific questions that cant be handled via self help straight to a representative.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos provided
Help Scout
No videos provided
Solvvy
Freshdesk
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