Compare Help Scout vs Solvvy

See this
comparison of Help Scout vs. Solvvy
based on data from user reviews. Help Scout rates 4.3/5 stars with 156 reviews. Solvvy rates 4.8/5 stars with 20 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Basic
$8
user/month
 
Standard
$15
user/month
 
Plus
$27
user/month
 
Free Trial Unavailable
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
Solvvy
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.8
Ease of Use
Ease of Use
9.2
9.3
Ease of Setup
Ease of Setup
8.8
8.9
Ease of Admin
Ease of Admin
8.8
9.2
Quality of Support
Quality of Support
8.8
9.4
Ease of Doing Business With
Ease of Doing Business With
9.0
9.7
Product Direction (% positive)
Product Direction (% positive)
7.9
10.0
Meets Requirements
Help Scout
8.5
Solvvy
8.8
Ease of Use
Help Scout
9.2
Solvvy
9.3
Ease of Setup
Help Scout
8.8
Solvvy
8.9
Ease of Admin
Help Scout
8.8
Solvvy
9.2
Quality of Support
Help Scout
8.8
Solvvy
9.4
Ease of Doing Business With
Help Scout
9.0
Solvvy
9.7
Product Direction (% positive)
Help Scout
7.9
Solvvy
10.0

Features

Knowledge Share
Knowledge Base
Help Scout
8.8
Solvvy
Not enough data available
Searchable Articles
Help Scout
8.0
Solvvy
9.7
Community Forums
Help Scout
8.4
Solvvy
Not enough data available
Interactive FAQs & Forums
Help Scout
8.1
Solvvy
8.6
Interaction
Web Portals
Help Scout
8.9
Solvvy
9.4
Forum to Reponse
Help Scout
8.3
Solvvy
Not enough data available
Tickets and Tagging
Help Scout
8.8
Solvvy
9.0
Live Chat
Help Scout
6.7
Solvvy
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.0%
15.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
85.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.0%
0%
Help Scout
Small-Business
54.0%
Mid-Market
40.0%
Enterprise
6.0%
Solvvy
Small-Business
15.0%
Mid-Market
85.0%
Enterprise
0%

Reviewers' Industry

 
Computer Software
20.0%
Internet
25.0%
 
Internet
16.8%
Computer Software
25.0%
 
Information Technology and Services
8.4%
Retail
15.0%
 
Real Estate
5.8%
Computer Networking
10.0%
 
Marketing and Advertising
5.2%
Media Production
5.0%
 
Other
43.9%
Other
20.0%
Help Scout
Computer Software
20.0%
Internet
16.8%
Information Technology and Services
8.4%
Real Estate
5.8%
Marketing and Advertising
5.2%
Other
43.9%
Solvvy
Internet
25.0%
Computer Software
25.0%
Retail
15.0%
Computer Networking
10.0%
Media Production
5.0%
Other
20.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 User

I like the simplicity of Solvvy. It's not a complicated experience for the customer and takes on most of the work of self-servicing for the customer. The suggested answers are not just the articles, but consumable snippets from articles that directly answer...

Most Helpful Critical Review
Most Helpful Critical Review
Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

Steph T.
Administrator in Internet

I really enjoy their dashboard, which lets me download a report of all questions submitted to Solvvy in a time period and use a training tool to vote for which snippets are the correct or helpful answers to questions. I know that they are working a feature...

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

Solvvy
Most Helpful Favorable Review
G2 User

I like the simplicity of Solvvy. It's not a complicated experience for the customer and takes on most of the work of self-servicing for the customer. The suggested answers are not just the articles, but consumable snippets from articles that directly answer...

Most Helpful Critical Review
Steph T.
Administrator in Internet

I really enjoy their dashboard, which lets me download a report of all questions submitted to Solvvy in a time period and use a training tool to vote for which snippets are the correct or helpful answers to questions. I know that they are working a feature...

Screenshots

 
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Videos

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Help Scout
No videos provided
Solvvy
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