Compare Help Scout, SnapEngage, and Olark

Pricing

 
Basic
$8
user/month
Essentials
From $16
per user / per month
Olark Live Chat
$17
per month
 
Standard
$15
user/month
Professional
From $26
per user / per month
 
Plus
$27
user/month
Enterprise
From $40
per user / per month
 
Free Trial Unavailable
Free Trial
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Olark
Olark Live Chat
$17 per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.6
8.9
Ease of Use
Ease of Use
9.2
9.2
9.3
Ease of Setup
Ease of Setup
8.8
8.8
9.1
Ease of Admin
Ease of Admin
8.8
8.8
9.0
Quality of Support
Quality of Support
8.8
9.1
8.9
Ease of Doing Business With
Ease of Doing Business With
8.9
9.4
9.1
Product Direction (% positive)
Product Direction (% positive)
7.8
8.4
8.1
Meets Requirements
Help Scout
8.5
SnapEngage
8.6
Olark
8.9
Ease of Use
Help Scout
9.2
SnapEngage
9.2
Olark
9.3
Ease of Setup
Help Scout
8.8
SnapEngage
8.8
Olark
9.1
Ease of Admin
Help Scout
8.8
SnapEngage
8.8
Olark
9.0
Quality of Support
Help Scout
8.8
SnapEngage
9.1
Olark
8.9
Ease of Doing Business With
Help Scout
8.9
SnapEngage
9.4
Olark
9.1
Product Direction (% positive)
Help Scout
7.8
SnapEngage
8.4
Olark
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.7%
42.2%
48.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.2%
48.4%
46.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.1%
9.4%
5.1%
Help Scout
Small-Business
54.7%
Mid-Market
39.2%
Enterprise
6.1%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
Olark
Small-Business
48.7%
Mid-Market
46.2%
Enterprise
5.1%

Reviewers' Industry

 
Computer Software
22.9%
Information Technology and Services
14.3%
Computer Software
22.3%
 
Internet
17.0%
Computer Software
14.3%
Internet
12.8%
 
Information Technology and Services
8.0%
Financial Services
5.2%
Retail
6.2%
 
Marketing and Advertising
5.9%
Telecommunications
4.5%
Education Management
5.0%
 
Real Estate
4.8%
Insurance
4.5%
Marketing and Advertising
3.3%
 
Other
41.5%
Other
57.1%
Other
50.4%
Help Scout
Computer Software
22.9%
Internet
17.0%
Information Technology and Services
8.0%
Marketing and Advertising
5.9%
Real Estate
4.8%
Other
41.5%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
Olark
Computer Software
22.3%
Internet
12.8%
Retail
6.2%
Education Management
5.0%
Marketing and Advertising
3.3%
Other
50.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Integration is very minimal, especially compared to Zendesk

G2 User

The product feels old. Feels like you need to do a lot of manual work, the integration to other systems is lacking, the backend UI feels outdated.

Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

Integration is very minimal, especially compared to Zendesk

SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
G2 User

The product feels old. Feels like you need to do a lot of manual work, the integration to other systems is lacking, the backend UI feels outdated.

Olark
Most Helpful Favorable Review
Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Downloads

 No downloads providedNo downloads providedNo downloads provided
Help Scout
No downloads provided
SnapEngage
No downloads provided
Olark
No downloads provided
Ask Help Scout a QuestionContact Help ScoutAsk SnapEngage a QuestionContact SnapEngageAsk Olark a QuestionContact Olark