Compare Help Scout, SnapEngage, HappyFox, and Zendesk Support

Pricing

 
Standard
$15
user/month
Essentials
From $16
per user / per month
Mighty
$29
per staff / month
Essential
$5
/month
 
Plus
$27
user/month
Professional
From $26
per user / per month
Fantastic
$49
per staff / month
Team
$19
/month
 
Basic
$8
user/month
Enterprise
From $40
per user / per month
Enterprise
$69
per staff / month
Professional
$49
/month
 
Enterprise Plus
$89
per staff / month
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Free Trial
Help Scout
Standard
$15user/month
Plus
$27user/month
Basic
$8user/month
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.6
8.9
8.7
Ease of Use
Ease of Use
9.2
9.2
9.3
8.6
Ease of Setup
Ease of Setup
8.8
8.8
8.9
8.2
Ease of Admin
Ease of Admin
8.8
8.8
9.1
8.3
Quality of Support
Quality of Support
8.8
9.1
9.2
8.3
Ease of Doing Business With
Ease of Doing Business With
8.9
9.4
9.3
8.4
Product Direction (% positive)
Product Direction (% positive)
7.8
8.4
9.2
7.6
Meets Requirements
Help Scout
8.5
SnapEngage
8.6
HappyFox
8.9
Zendesk Support
8.7
Ease of Use
Help Scout
9.2
SnapEngage
9.2
HappyFox
9.3
Zendesk Support
8.6
Ease of Setup
Help Scout
8.8
SnapEngage
8.8
HappyFox
8.9
Zendesk Support
8.2
Ease of Admin
Help Scout
8.8
SnapEngage
8.8
HappyFox
9.1
Zendesk Support
8.3
Quality of Support
Help Scout
8.8
SnapEngage
9.1
HappyFox
9.2
Zendesk Support
8.3
Ease of Doing Business With
Help Scout
8.9
SnapEngage
9.4
HappyFox
9.3
Zendesk Support
8.4
Product Direction (% positive)
Help Scout
7.8
SnapEngage
8.4
HappyFox
9.2
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Help Scout
8.7
SnapEngage
8.7
HappyFox
8.6
Zendesk Support
8.6
Searchable Articles
Help Scout
8.0
SnapEngage
8.3
HappyFox
8.9
Zendesk Support
8.6
Community Forums
Help Scout
8.4
SnapEngage
Not enough data available
HappyFox
Not enough data available
Zendesk Support
8.3
Interactive FAQs & Forums
Help Scout
8.1
SnapEngage
Not enough data available
HappyFox
Not enough data available
Zendesk Support
8.3
Interaction
Web Portals
Help Scout
8.8
SnapEngage
8.8
HappyFox
7.7
Zendesk Support
8.6
Forum to Reponse
Help Scout
8.2
SnapEngage
8.6
HappyFox
8.2
Zendesk Support
8.5
Tickets and Tagging
Help Scout
8.7
SnapEngage
8.7
HappyFox
9.4
Zendesk Support
8.9
Live Chat
Help Scout
6.7
SnapEngage
9.8
HappyFox
8.1
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.4%
42.2%
45.5%
38.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.5%
48.4%
39.4%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.1%
9.4%
15.2%
16.8%
Help Scout
Small-Business
54.4%
Mid-Market
39.5%
Enterprise
6.1%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%
Zendesk Support
Small-Business
38.3%
Mid-Market
44.9%
Enterprise
16.8%

Reviewers' Industry

 
Computer Software
22.5%
Information Technology and Services
14.3%
Information Technology and Services
14.6%
Computer Software
17.5%
 
Internet
17.1%
Computer Software
14.3%
Computer Software
12.0%
Information Technology and Services
15.2%
 
Information Technology and Services
8.0%
Financial Services
5.2%
Higher Education
6.3%
Internet
9.9%
 
Marketing and Advertising
5.9%
Telecommunications
4.5%
Real Estate
3.8%
Marketing and Advertising
4.7%
 
Real Estate
4.8%
Insurance
4.5%
Education Management
3.8%
Retail
3.5%
 
Other
41.7%
Other
57.1%
Other
59.5%
Other
49.2%
Help Scout
Computer Software
22.5%
Internet
17.1%
Information Technology and Services
8.0%
Marketing and Advertising
5.9%
Real Estate
4.8%
Other
41.7%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

G2 User

Visually it's not the cleanest interface. Setting up the creative is more difficult.

G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 User

Visually it's not the cleanest interface. Setting up the creative is more difficult.

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Downloads

 No downloads providedNo downloads providedNo downloads providedNo downloads provided
Help Scout
No downloads provided
SnapEngage
No downloads provided
HappyFox
No downloads provided
Zendesk Support
No downloads provided
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