Compare Help Scout, SnapEngage, HappyFox, and TeamSupport

Pricing

 
Standard
$15
user/month
Essentials
From $16
per user / per month
Mighty
$29
per staff / month
Support Desk
$50
/ agent / month billed annually
 
Plus
$27
user/month
Professional
From $26
per user / per month
Fantastic
$49
per staff / month
Enterprise
$65
/ agent / month billed annually
 
Basic
$8
user/month
Enterprise
From $40
per user / per month
Enterprise
$69
per staff / month
Private Cloud
Custom
Contact Us for Pricing
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Free Trial
Help Scout
Standard
$15user/month
Plus
$27user/month
Basic
$8user/month
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.6
8.9
8.6
Ease of Use
Ease of Use
9.2
9.2
9.3
8.7
Ease of Setup
Ease of Setup
8.8
8.8
8.9
8.3
Ease of Admin
Ease of Admin
8.8
8.8
9.1
8.7
Quality of Support
Quality of Support
8.8
9.1
9.2
8.8
Ease of Doing Business With
Ease of Doing Business With
8.9
9.4
9.3
9.2
Product Direction (% positive)
Product Direction (% positive)
7.8
8.4
9.2
9.0
Meets Requirements
Help Scout
8.5
SnapEngage
8.6
HappyFox
8.9
TeamSupport
8.6
Ease of Use
Help Scout
9.2
SnapEngage
9.2
HappyFox
9.3
TeamSupport
8.7
Ease of Setup
Help Scout
8.8
SnapEngage
8.8
HappyFox
8.9
TeamSupport
8.3
Ease of Admin
Help Scout
8.8
SnapEngage
8.8
HappyFox
9.1
TeamSupport
8.7
Quality of Support
Help Scout
8.8
SnapEngage
9.1
HappyFox
9.2
TeamSupport
8.8
Ease of Doing Business With
Help Scout
8.9
SnapEngage
9.4
HappyFox
9.3
TeamSupport
9.2
Product Direction (% positive)
Help Scout
7.8
SnapEngage
8.4
HappyFox
9.2
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
Help Scout
8.7
SnapEngage
8.7
HappyFox
8.6
TeamSupport
8.3
Searchable Articles
Help Scout
8.0
SnapEngage
8.3
HappyFox
8.9
TeamSupport
8.3
Community Forums
Help Scout
8.4
SnapEngage
Not enough data available
HappyFox
Not enough data available
TeamSupport
8.0
Interactive FAQs & Forums
Help Scout
8.1
SnapEngage
Not enough data available
HappyFox
Not enough data available
TeamSupport
8.3
Interaction
Web Portals
Help Scout
8.8
SnapEngage
8.8
HappyFox
7.7
TeamSupport
8.7
Forum to Reponse
Help Scout
8.2
SnapEngage
8.6
HappyFox
8.2
TeamSupport
8.4
Tickets and Tagging
Help Scout
8.7
SnapEngage
8.7
HappyFox
9.4
TeamSupport
8.9
Live Chat
Help Scout
6.7
SnapEngage
9.8
HappyFox
8.1
TeamSupport
8.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.7%
42.2%
45.5%
40.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.2%
48.4%
39.4%
47.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.1%
9.4%
15.2%
12.4%
Help Scout
Small-Business
54.7%
Mid-Market
39.2%
Enterprise
6.1%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%
TeamSupport
Small-Business
40.7%
Mid-Market
47.0%
Enterprise
12.4%

Reviewers' Industry

 
Computer Software
22.9%
Information Technology and Services
14.3%
Information Technology and Services
14.6%
Computer Software
26.6%
 
Internet
17.0%
Computer Software
14.3%
Computer Software
12.0%
Information Technology and Services
21.1%
 
Information Technology and Services
8.0%
Financial Services
5.2%
Higher Education
6.3%
Internet
5.4%
 
Marketing and Advertising
5.9%
Telecommunications
4.5%
Real Estate
3.8%
Financial Services
4.2%
 
Real Estate
4.8%
Insurance
4.5%
Education Management
3.8%
Hospitality
3.7%
 
Other
41.5%
Other
57.1%
Other
59.5%
Other
39.0%
Help Scout
Computer Software
22.9%
Internet
17.0%
Information Technology and Services
8.0%
Marketing and Advertising
5.9%
Real Estate
4.8%
Other
41.5%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%
TeamSupport
Computer Software
26.6%
Information Technology and Services
21.1%
Internet
5.4%
Financial Services
4.2%
Hospitality
3.7%
Other
39.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Integration is very minimal, especially compared to Zendesk

G2 User

The product feels old. Feels like you need to do a lot of manual work, the integration to other systems is lacking, the backend UI feels outdated.

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

Integration is very minimal, especially compared to Zendesk

SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
G2 User

The product feels old. Feels like you need to do a lot of manual work, the integration to other systems is lacking, the backend UI feels outdated.

HappyFox
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

Screenshots

 
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Videos

 No videos providedNo videos providedNo videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Help Scout
No videos provided
SnapEngage
No videos provided
HappyFox
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Downloads

 No downloads providedNo downloads providedNo downloads provided
Help Scout
No downloads provided
SnapEngage
No downloads provided
HappyFox
No downloads provided
Ask Help Scout a QuestionContact Help ScoutAsk SnapEngage a QuestionContact SnapEngageAsk HappyFox a QuestionContact HappyFox