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Compare Help Scout, SnapEngage, and HappyFox

Pricing

 
Plus
$27
user/month
Essentials
From $16
per user / per month
Mighty
$29
per staff / month
 
Standard
$15
user/month
Professional
From $26
per user / per month
Fantastic
$49
per staff / month
 
Basic
$8
user/month
Enterprise
From $40
per user / per month
Enterprise
$69
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Help Scout
Plus
$27user/month
Standard
$15user/month
Basic
$8user/month
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.6
8.9
Ease of Use
Ease of Use
9.2
9.2
9.3
Ease of Setup
Ease of Setup
8.8
8.8
8.9
Ease of Admin
Ease of Admin
8.8
8.8
9.1
Quality of Support
Quality of Support
8.8
9.1
9.2
Ease of Doing Business With
Ease of Doing Business With
8.9
9.4
9.3
Product Direction (% positive)
Product Direction (% positive)
7.8
8.4
9.3
Meets Requirements
Help Scout
8.5
SnapEngage
8.6
HappyFox
8.9
Ease of Use
Help Scout
9.2
SnapEngage
9.2
HappyFox
9.3
Ease of Setup
Help Scout
8.8
SnapEngage
8.8
HappyFox
8.9
Ease of Admin
Help Scout
8.8
SnapEngage
8.8
HappyFox
9.1
Quality of Support
Help Scout
8.8
SnapEngage
9.1
HappyFox
9.2
Ease of Doing Business With
Help Scout
8.9
SnapEngage
9.4
HappyFox
9.3
Product Direction (% positive)
Help Scout
7.8
SnapEngage
8.4
HappyFox
9.3

Features

Knowledge Share
Knowledge Base
Help Scout
8.7
SnapEngage
8.7
HappyFox
8.5
Searchable Articles
Help Scout
7.9
SnapEngage
8.3
HappyFox
8.8
Community Forums
Help Scout
8.3
SnapEngage
Not enough data available
HappyFox
Not enough data available
Interactive FAQs & Forums
Help Scout
8.0
SnapEngage
Not enough data available
HappyFox
Not enough data available
Interaction
Web Portals
Help Scout
8.8
SnapEngage
8.8
HappyFox
7.2
Forum to Reponse
Help Scout
8.1
SnapEngage
8.6
HappyFox
8.1
Tickets and Tagging
Help Scout
8.7
SnapEngage
8.7
HappyFox
9.3
Live Chat
Help Scout
6.5
SnapEngage
9.8
HappyFox
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
42.2%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.2%
48.4%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.9%
9.4%
15.5%
Help Scout
Small-Business
55.9%
Mid-Market
39.2%
Enterprise
4.9%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Computer Software
23.0%
Information Technology and Services
14.3%
Information Technology and Services
14.1%
 
Internet
17.5%
Computer Software
14.3%
Computer Software
12.2%
 
Information Technology and Services
7.7%
Financial Services
5.2%
Higher Education
6.4%
 
Marketing and Advertising
6.0%
Telecommunications
4.5%
Real Estate
3.8%
 
Hospital & Health Care
4.9%
Insurance
4.5%
Education Management
3.8%
 
Other
41.0%
Other
57.1%
Other
59.6%
Help Scout
Computer Software
23.0%
Internet
17.5%
Information Technology and Services
7.7%
Marketing and Advertising
6.0%
Hospital & Health Care
4.9%
Other
41.0%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

David D.
User

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
David D.
User

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Screenshots

 
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Downloads

 No downloads providedNo downloads providedNo downloads provided
Help Scout
No downloads provided
SnapEngage
No downloads provided
HappyFox
No downloads provided
Ask Help Scout a QuestionContact Help ScoutAsk SnapEngage a QuestionContact SnapEngageAsk HappyFox a QuestionContact HappyFox