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At a Glance
Market Segments
Small-Business (62.3% of reviews)
Small-Business (86.7% of reviews)
Entry-Level Pricing
$0.00 5 Users Per Month
No pricing available
Help Scout
Star Rating
(417)4.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansShopify Inbox
Star Rating
(16)4.4 out of 5
Market Segments
Small-Business (86.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Shopify InboxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Help Scout excels in its multi-channel coverage with a rating of 9.8, allowing businesses to manage customer interactions across various platforms seamlessly. In contrast, Shopify Inbox, while effective, has a lower rating of 8.1 in this area, which may limit its versatility for businesses needing comprehensive channel support.
- Reviewers mention that Help Scout's ticket creation user experience is rated at 9.2, making it intuitive and user-friendly. Shopify Inbox, however, does not provide a specific rating for this feature, which could indicate a less streamlined process for users.
- G2 users highlight Help Scout's strong response automation capabilities with a rating of 8.6, which helps teams respond to customer inquiries efficiently. Shopify Inbox's automation features are not as robust, leading to potential delays in customer service responses.
- Users on G2 appreciate Help Scout's knowledge base functionality, rated at 9.0, which allows customers to find answers independently. In comparison, Shopify Inbox's knowledge base is rated lower at 7.7, suggesting it may not be as comprehensive or user-friendly.
- Reviewers mention that Help Scout's team inbox feature is highly rated at 9.5, facilitating collaboration among team members. Shopify Inbox's team collaboration tools are rated at 8.3, indicating that while functional, they may not be as effective for larger teams.
- Users say that Help Scout's ease of setup is rated at 9.1, making it a quick and straightforward process for new users. Shopify Inbox, with a higher rating of 9.7, does shine in this area, suggesting it may be even easier to implement for businesses looking for a hassle-free setup.
Pricing
Entry-Level Pricing
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Shopify Inbox
No pricing availableFree Trial
Help Scout
Free Trial is available
Shopify Inbox
No trial information availableRatings
Meets Requirements
8.7
315
8.7
15
Ease of Use
9.2
319
9.1
15
Ease of Setup
9.2
163
9.7
6
Ease of Admin
9.1
163
9.3
5
Quality of Support
9.1
289
9.2
14
Has the product been a good partner in doing business?
9.1
156
9.3
5
Product Direction (% positive)
8.2
303
9.2
15
Features by Category
Ticket and Case Management
9.2
175
|
Verified
Not enough data
9.2
174
|
Verified
Not enough data
8.6
188
|
Verified
Not enough data
8.6
164
Not enough data
Feature Not Available
Not enough data
8.7
176
|
Verified
Not enough data
8.9
175
|
Verified
Not enough data
8.2
99
Not enough data
Generative AI
5.2
7
Not enough data
6.1
6
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
Not enough data
9.2
166
|
Verified
Not enough data
7.7
101
|
Verified
Not enough data
7.7
61
Not enough data
6.8
28
|
Verified
Not enough data
Platform
7.5
39
Not enough data
7.7
90
|
Verified
7.7
14
8.6
104
|
Verified
Not enough data
8.5
78
|
Verified
Not enough data
8.1
144
|
Verified
Not enough data
8.2
151
|
Verified
Not enough data
Channels
9.7
10
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
Design
7.7
8
Not enough data
8.8
7
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
9.3
10
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
57
Not enough data
8.5
31
Not enough data
8.7
33
Not enough data
8.4
36
Not enough data
Support Automation
8.4
36
Not enough data
8.8
42
Not enough data
8.4
34
Not enough data
9.0
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.7
13
Not enough data
7.3
13
Not enough data
5.6
13
Communication
9.0
29
|
Verified
7.9
14
8.9
30
|
Verified
8.7
14
Feature Not Available
7.5
14
8.2
22
|
Verified
7.9
14
Feature Not Available
7.0
14
Internal Use
7.7
90
|
Verified
7.7
14
8.7
29
|
Verified
8.2
14
7.9
18
|
Verified
6.8
14
9.0
32
|
Verified
7.3
14
9.5
30
|
Verified
7.9
14
8.4
30
|
Verified
8.5
14
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.7
107
Not enough data
8.3
103
Not enough data
Feature Not Available
Not enough data
8.3
26
Not enough data
8.5
29
Not enough data
Self-Service Platform
8.8
28
Not enough data
8.7
31
Not enough data
Feature Not Available
Not enough data
8.7
29
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Help Scout and Shopify Inbox are categorized as Live Chat
Unique Categories
Help Scout is categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Help Desk, Customer Self-Service, and Email Management
Shopify Inbox has no unique categories
Reviews
Reviewers' Company Size
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shopify Inbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.4%
Information Technology and Services
9.9%
Internet
7.6%
Marketing and Advertising
4.4%
Retail
4.2%
Other
53.4%
Accounting
20.0%
Luxury Goods & Jewelry
13.3%
Consulting
6.7%
Sporting Goods
6.7%
Retail
6.7%
Other
46.7%
Discussions
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
Shopify Inbox has no discussions with answers
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