Compare Help Scout vs Salesforce Knowledge

See this
comparison of Help Scout vs. Salesforce Knowledge
based on data from user reviews. Help Scout rates 4.3/5 stars with 158 reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Basic
$8
user/month
 
Standard
$15
user/month
 
Plus
$27
user/month
 
Free Trial Unavailable
Free Trial Unavailable
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
Salesforce Knowledge
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.8
Ease of Use
Ease of Use
9.2
8.1
Ease of Setup
Ease of Setup
8.9
7.5
Ease of Admin
Ease of Admin
8.8
7.8
Quality of Support
Quality of Support
8.8
8.1
Ease of Doing Business With
Ease of Doing Business With
9.0
8.3
Product Direction (% positive)
Product Direction (% positive)
7.9
8.5
Meets Requirements
Help Scout
8.5
Salesforce Knowledge
8.8
Ease of Use
Help Scout
9.2
Salesforce Knowledge
8.1
Ease of Setup
Help Scout
8.9
Salesforce Knowledge
7.5
Ease of Admin
Help Scout
8.8
Salesforce Knowledge
7.8
Quality of Support
Help Scout
8.8
Salesforce Knowledge
8.1
Ease of Doing Business With
Help Scout
9.0
Salesforce Knowledge
8.3
Product Direction (% positive)
Help Scout
7.9
Salesforce Knowledge
8.5

Features

Knowledge Share
Knowledge Base
Help Scout
8.8
Salesforce Knowledge
8.8
Searchable Articles
Help Scout
8.0
Salesforce Knowledge
8.8
Community Forums
Help Scout
8.4
Salesforce Knowledge
8.1
Interactive FAQs & Forums
Help Scout
8.1
Salesforce Knowledge
Not enough data available
Interaction
Web Portals
Help Scout
8.9
Salesforce Knowledge
8.7
Forum to Reponse
Help Scout
8.3
Salesforce Knowledge
8.7
Tickets and Tagging
Help Scout
8.8
Salesforce Knowledge
8.0
Live Chat
Help Scout
6.7
Salesforce Knowledge
7.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.6%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.5%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.9%
45.5%
Help Scout
Small-Business
54.6%
Mid-Market
39.5%
Enterprise
5.9%
Salesforce Knowledge
Small-Business
9.1%
Mid-Market
45.5%
Enterprise
45.5%

Reviewers' Industry

 
Computer Software
20.4%
Computer Software
27.3%
 
Internet
16.6%
Internet
18.2%
 
Information Technology and Services
8.3%
Textiles
9.1%
 
Real Estate
5.7%
Insurance
9.1%
 
Marketing and Advertising
5.1%
Information Technology and Services
9.1%
 
Other
43.9%
Other
27.3%
Help Scout
Computer Software
20.4%
Internet
16.6%
Information Technology and Services
8.3%
Real Estate
5.7%
Marketing and Advertising
5.1%
Other
43.9%
Salesforce Knowledge
Computer Software
27.3%
Internet
18.2%
Textiles
9.1%
Insurance
9.1%
Information Technology and Services
9.1%
Other
27.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Administrator in Information Technology and Services

I like Salesforce Knowledge user interface

Most Helpful Critical Review
Most Helpful Critical Review
Kelsey S.
User in Retail

There was a high volume of calls that our company never received

Administrator in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Kelsey S.
User in Retail

There was a high volume of calls that our company never received

Salesforce Knowledge
Most Helpful Favorable Review
Administrator in Information Technology and Services

I like Salesforce Knowledge user interface

Most Helpful Critical Review
Administrator in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
No screenshots provided
Salesforce Knowledge
No screenshots provided
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