Compare Help Scout and JustCall 
At a Glance
Market Segments
Small-Business (62.1% of reviews)
Small-Business (61.2% of reviews)
Entry-Level Pricing
$0.00 5 Users Per Month
$29.00 2 - User/Month (Billed Annually)
Help Scout
Star Rating
(425)4.4 out of 5
Market Segments
Small-Business (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansJustCall
Star Rating
(2,374)4.3 out of 5
Market Segments
Small-Business (61.2% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
Free Trial is available
Browse all 8 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Help Scout excels in user-friendliness, with many praising its clean and intuitive interface. Users appreciate how easy it is to navigate between different tabs and manage team communications, making it a great choice for those who prioritize simplicity in their workflow.
- Users say JustCall shines in streamlining communication, particularly for teams that rely heavily on calls and messages. Reviewers highlight how the platform allows them to manage all communications in one place, which significantly saves time and enhances organization.
- According to verified reviews, Help Scout's implementation process is notably quick and straightforward. Users have mentioned that the onboarding experience is intuitive, allowing teams to get up and running without extensive training, which is a significant advantage for small businesses.
- Reviewers mention that JustCall provides robust integration capabilities, which users find essential for maintaining their existing workflows. The ability to connect with various tools helps teams stay organized and efficient, making it a strong contender for businesses looking for comprehensive communication solutions.
- G2 reviewers highlight Help Scout's strong support quality, with many users noting the responsiveness and helpfulness of the support team. This aspect is crucial for businesses that may need assistance during critical times, ensuring that they can resolve issues quickly.
- Users appreciate JustCall's real-time support features, which they find invaluable for maintaining customer relationships. The platform's ability to provide immediate assistance helps users feel confident in their communication efforts, especially in fast-paced environments.
Pricing
Entry-Level Pricing
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
JustCall
Team
$29.00
2 - User/Month (Billed Annually)
Business phone system with CRM integrations
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes
Free Trial
Help Scout
Free Trial is available
JustCall
Free Trial is available
Ratings
Meets Requirements
8.7
321
8.6
2,144
Ease of Use
9.2
325
8.8
2,192
Ease of Setup
9.1
168
8.7
1,918
Ease of Admin
9.1
166
8.6
730
Quality of Support
9.0
295
8.3
1,986
Has the product been a good partner in doing business?
9.1
159
8.7
729
Product Direction (% positive)
8.1
309
8.7
2,136
Features by Category
Ticket and Case Management
9.2
176
|
Verified
8.1
150
9.2
176
|
Verified
8.0
150
8.6
191
|
Verified
7.9
145
8.6
166
7.6
146
Feature Not Available
7.5
135
8.6
177
|
Verified
8.0
140
8.9
179
|
Verified
7.6
133
8.2
99
8.0
143
Generative AI
5.2
7
7.5
105
6.1
6
7.7
36
Agentic AI - Help Desk
Not enough data
7.5
10
Not enough data
6.2
10
Not enough data
7.3
10
Communication Channels
Feature Not Available
7.7
135
9.2
170
|
Verified
7.7
132
7.7
104
|
Verified
7.9
142
7.7
61
7.2
129
6.8
28
|
Verified
8.5
141
Platform
7.5
39
7.9
145
7.7
90
|
Verified
7.8
286
8.6
104
|
Verified
8.4
148
8.6
79
|
Verified
8.3
149
8.1
145
|
Verified
8.1
147
8.2
151
|
Verified
8.4
147
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
54
Not enough data
7.9
56
Organization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Performance Analysis
Not enough data
7.8
55
Not enough data
8.0
56
Sales Analysis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
7.3
56
Not enough data
Feature Not Available
Agentic AI - AI Sales Assistant
Not enough data
7.5
12
Not enough data
7.0
11
Not enough data
6.5
10
Not enough data
7.9
13
Not enough data
7.4
12
Not enough data
7.1
13
Not enough data
8.2
11
Dialing Options
Not enough data
8.4
576
Not enough data
8.5
572
|
Verified
Not enough data
8.5
9
Agent Tools
Not enough data
7.9
540
|
Verified
Not enough data
8.1
560
|
Verified
Not enough data
9.0
580
|
Verified
Automation
Not enough data
8.1
544
|
Verified
Not enough data
8.1
541
|
Verified
Not enough data
8.0
544
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.6
11
Not enough data
8.8
14
AI Capabilities - Auto Dialer
Not enough data
8.1
9
Not enough data
9.4
8
Not enough data
9.4
8
Call Analytics
Not enough data
8.7
54
Not enough data
7.9
53
Not enough data
8.0
52
Not enough data
8.1
53
Artificial Intelligence - Conversation Intelligence
Not enough data
8.1
53
Not enough data
8.2
53
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Agentic AI - Conversation Intelligence
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.8
6
Not enough data
8.0
5
Not enough data
7.0
5
Not enough data
7.3
5
Not enough data
8.1
6
Text Messaging
Not enough data
8.4
321
Not enough data
8.7
335
Not enough data
8.4
327
Not enough data
8.0
311
Not enough data
7.2
302
Not enough data
8.0
319
Not enough data
8.1
314
Not enough data
8.3
320
SMS Platform
Not enough data
8.0
312
Not enough data
8.2
318
Not enough data
7.2
309
Not enough data
7.1
307
Not enough data
7.2
295
Not enough data
8.1
306
Agentic AI - SMS Marketing
Not enough data
8.2
11
Not enough data
8.5
12
Not enough data
7.9
12
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
7.6
12
Channels
9.7
10
8.0
351
8.6
7
7.8
351
8.1
6
6.9
352
Design
7.7
8
7.8
352
8.8
7
7.3
358
8.5
11
8.1
365
9.1
11
8.1
358
9.3
10
8.3
352
Generative AI
Not enough data
7.4
139
Not enough data
Feature Not Available
Quality Assurance
Not enough data
8.0
67
Not enough data
7.9
62
Not enough data
8.0
60
Engagement
Not enough data
8.0
65
Not enough data
8.1
68
Not enough data
7.5
63
Performance
Not enough data
8.7
66
Not enough data
8.6
63
Generative AI
Not enough data
7.5
63
Not enough data
7.7
60
Channels
Not enough data
8.7
503
|
Verified
Not enough data
7.4
454
Not enough data
7.6
436
Not enough data
8.4
493
|
Verified
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Functions
Not enough data
8.1
493
|
Verified
Not enough data
8.1
478
|
Verified
Not enough data
8.0
485
|
Verified
Not enough data
7.9
415
Not enough data
8.0
450
|
Verified
Not enough data
8.2
463
|
Verified
Not enough data
8.0
446
|
Verified
Not enough data
8.0
445
|
Verified
Agentic AI - Contact Center
Not enough data
7.2
6
Not enough data
8.6
7
Not enough data
7.2
6
Not enough data
7.5
6
Administrative
Not enough data
8.3
483
|
Verified
Not enough data
8.4
484
|
Verified
Not enough data
8.4
520
|
Verified
Not enough data
8.7
459
|
Verified
Not enough data
7.9
463
Responses
Not enough data
7.8
33
Not enough data
8.0
32
Not enough data
8.4
32
Automation - AI Agents
Not enough data
Feature Not Available
Not enough data
7.5
31
Not enough data
7.2
30
Not enough data
Feature Not Available
Not enough data
7.6
31
Platform
Not enough data
7.9
32
Not enough data
8.3
33
Not enough data
7.9
33
Autonomy - AI Agents
Not enough data
7.6
30
Not enough data
Feature Not Available
Not enough data
7.5
32
Not enough data
7.7
31
Generative AI
Not enough data
7.6
31
Not enough data
7.3
32
Workforce Management
Not enough data
8.4
87
Not enough data
8.0
84
Not enough data
7.8
88
Not enough data
7.6
83
Not enough data
8.3
91
Administration
Not enough data
7.9
84
Not enough data
8.1
86
Not enough data
8.4
88
Not enough data
7.6
78
Not enough data
7.9
89
Conversational Platform
8.3
57
Not enough data
8.5
31
Not enough data
8.7
33
Not enough data
8.4
36
Not enough data
Support Automation
8.4
36
Not enough data
8.8
42
Not enough data
8.4
34
Not enough data
9.0
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
7.4
282
Not enough data
8.2
287
Not enough data
7.9
291
Not enough data
8.3
295
Not enough data
8.1
289
Not enough data
7.8
282
Not enough data
8.1
284
Generative AI
Not enough data
6.9
99
Workforce Management
Not enough data
8.5
284
Not enough data
8.4
285
Call Center Infrastructure (CCI)
Not enough data
8.1
8
Not enough data
8.5
8
Not enough data
8.3
8
Not enough data
7.9
8
Administrative
Not enough data
8.8
292
Not enough data
8.4
290
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.5
35
Not enough data
7.7
36
Not enough data
7.6
35
Communication
9.0
29
|
Verified
8.0
200
8.9
31
|
Verified
8.2
203
Feature Not Available
7.7
191
8.2
22
|
Verified
8.1
191
Feature Not Available
7.5
193
Internal Use
7.7
90
|
Verified
7.8
286
8.7
29
|
Verified
8.0
198
7.9
18
|
Verified
7.9
193
9.1
34
|
Verified
7.9
190
9.5
32
|
Verified
8.2
195
8.4
30
|
Verified
8.2
196
Generative AI
Not enough data
7.2
36
Self-Service Experience
8.7
108
8.2
165
8.3
103
7.9
170
Feature Not Available
Feature Not Available
8.3
26
Feature Not Available
8.5
29
8.3
165
Self-Service Platform
8.8
28
7.9
167
8.7
31
8.1
166
Feature Not Available
7.4
165
8.7
29
8.5
166
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.2
55
Generative AI
Not enough data
7.2
72
Not enough data
7.3
73
Generative AI
Not enough data
7.3
127
Not enough data
7.4
126
Not enough data
Feature Not Available
Monitoring
Not enough data
8.4
136
Not enough data
8.0
135
Not enough data
Feature Not Available
Not enough data
7.6
129
Not enough data
7.3
127
Logging
Not enough data
8.8
144
Not enough data
7.5
127
Not enough data
6.7
130
Not enough data
7.3
132
Feedback
Not enough data
8.3
136
Not enough data
8.0
131
Productivity - Employee Monitoring
Not enough data
8.1
59
Not enough data
8.4
59
Not enough data
7.9
58
Not enough data
7.6
58
Basic Communication - Cloud PBX
Not enough data
8.5
42
Not enough data
8.6
43
Not enough data
8.6
39
Not enough data
8.5
39
Not enough data
8.6
42
Not enough data
8.7
39
Advanced Features - Cloud PBX
Not enough data
8.5
38
Not enough data
8.5
40
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - VoIP Providers
Not enough data
7.8
9
Not enough data
7.8
10
Not enough data
7.8
9
Not enough data
7.7
10
Not enough data
6.7
7
Not enough data
6.4
7
Basic Communication
Not enough data
9.0
317
|
Verified
Not enough data
5.9
262
Not enough data
7.7
279
Not enough data
Feature Not Available
Not enough data
7.0
270
|
Verified
Not enough data
7.6
268
|
Verified
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.0
5
Not enough data
6.3
5
Access
Not enough data
7.8
269
|
Verified
Not enough data
8.2
293
Not enough data
8.1
286
Advanced Features
Not enough data
7.1
267
Not enough data
7.0
254
|
Verified
Not enough data
8.8
304
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
7.6
24
Not enough data
7.5
23
Calling
Not enough data
9.0
654
Not enough data
8.1
589
Not enough data
8.6
622
Not enough data
8.7
624
Not enough data
7.7
25
Contacts
Not enough data
8.2
605
Not enough data
8.0
590
Not enough data
7.9
586
Insights
Not enough data
8.4
619
Not enough data
8.2
613
Not enough data
8.0
587
Not enough data
7.1
547
Not enough data
7.3
540
Not enough data
7.8
25
Agentic AI - Audio Conferencing
Not enough data
8.1
6
Not enough data
7.8
6
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.1
22
Not enough data
7.8
24
Not enough data
7.9
21
Not enough data
7.5
23
Not enough data
7.8
25
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.9
23
Not enough data
7.8
23
Not enough data
8.3
24
Not enough data
8.3
30
Automation
Not enough data
8.8
32
Not enough data
8.0
23
Not enough data
8.7
24
Autonomy
Not enough data
7.9
21
Not enough data
8.3
23
Not enough data
8.4
24
Not enough data
8.2
23
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Help Scout and JustCall are categorized as Digital Customer Service Platforms, Customer Communications Management, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
JustCall is categorized as AI Customer Support Agents, Cloud PBX Platforms, AI Agents For Business Operations, Contact Center Quality Assurance, SMS Marketing, Speech Analytics, Conversation Intelligence, AI Sales Assistant, Auto Dialer, Audio Conferencing, Outbound Call Tracking, VoIP Providers, Employee Monitoring, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, and AI Voice Assistants
Reviews
Reviewers' Company Size
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
JustCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.9%
Information Technology and Services
10.0%
Internet
7.5%
Marketing and Advertising
4.4%
Retail
4.1%
Other
53.2%
Computer Software
10.3%
Financial Services
6.4%
Real Estate
6.0%
Information Technology and Services
5.7%
Marketing and Advertising
5.3%
Other
66.3%
Discussions
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
Will you be releasing an update on the Android app to enable the use of saved-reply templates?
3 Comments
NS
This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this featureRead more
What is the reason you can not copy and paste in the texting portion?
2 Comments
JV
I do ctrl+C and ctrl+v to paste. It works for me on windows.Read more
Can I send video or audio messages to my clients?
2 Comments
Official Response from JustCall
Yes, JustCall users can send video and audio messages using the MMS feature.
Joseph, you can set up automation for sending short follow-up audio or video...Read more
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