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Compare Help Scout and RingCentral Engage

See this
side-by-side comparison of Help Scout vs. RingCentral Engage
based on preference data from user reviews. Help Scout rates 4.3/5 stars with 225 reviews. By contrast, RingCentral Engage rates 4.1/5 stars with 24 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Help Scout
Help Scout
(225)
4.3 out of 5
Help Scout
RingCentral Engage
RingCentral Engage
(24)
4.1 out of 5
RingCentral Engage
Star Rating
Help Scout
Help Scout
RingCentral Engage
RingCentral Engage
Market Segments
Help Scout
Help Scout
Small-Business (57.3% of reviews)
RingCentral Engage
RingCentral Engage
Small-Business (54.2% of reviews)
Entry Level Price
Help Scout
Help Scout
$10 user/month
RingCentral Engage
RingCentral Engage
No pricing information available

Help Scout vs RingCentral Engage

  • Reviewers felt that RingCentral Engage meets the needs of their business better than Help Scout.
  • When comparing quality of ongoing product support, reviewers felt that Help Scout is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Help Scout over RingCentral Engage.
Categories
Shared Categories
Help Scout
Help Scout
RingCentral Engage
RingCentral Engage
Help Scout and RingCentral Engage are categorized as Conversational Customer Engagement, Live Chat, Customer Self-Service, and Help Desk
Pricing
Help Scout
Help Scout Pricing
Basic
$10user/month
Plus
$35user/month
Standard
$20user/month
Free Trial
RingCentral Engage
RingCentral Engage Pricing
Free Trial Unavailable
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Ratings
Meets Requirements
Help Scout
Help Scout
8.5
Responses: 191
RingCentral Engage
RingCentral Engage
8.8
Responses: 19
Ease of Use
Help Scout
Help Scout
9.1
Responses: 191
RingCentral Engage
RingCentral Engage
8.6
Responses: 18
Ease of Setup
Help Scout
Help Scout
9.0
Responses: 100
RingCentral Engage
RingCentral Engage
Not enough data available
Ease of Admin
Help Scout
Help Scout
8.9
Responses: 103
RingCentral Engage
RingCentral Engage
Not enough data available
Quality of Support
Help Scout
Help Scout
8.9
Responses: 172
RingCentral Engage
RingCentral Engage
8.0
Responses: 14
Ease of Doing Business With
Help Scout
Help Scout
9.0
Responses: 97
RingCentral Engage
RingCentral Engage
Not enough data available
Product Direction (% positive)
Help Scout
Help Scout
8.2
Responses: 190
RingCentral Engage
RingCentral Engage
5.5
Responses: 18
Features
Ticket and Case Management
Ticket creation user experience
Help Scout
Help Scout
9.1
Responses: 125
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Ticket response user experience
Help Scout
Help Scout
9.2
Responses: 124
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Workflow
Help Scout
Help Scout
8.4
Responses: 135
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Response Automation
Help Scout
Help Scout
8.4
Responses: 120
RingCentral Engage
RingCentral Engage
Not enough data available
SLA Management
Help Scout
Help Scout
8.2
Responses: 15
RingCentral Engage
RingCentral Engage
Not enough data available
Attachments/Screencasts
Help Scout
Help Scout
8.6
Responses: 123
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Ticket Collaboration
Help Scout
Help Scout
8.8
Responses: 125
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Customer and Contacts Database
Help Scout
Help Scout
7.9
Responses: 52
RingCentral Engage
RingCentral Engage
Not enough data available
Friendliness
Personalization
Help Scout
Help Scout
8.6
Responses: 14
RingCentral Engage
RingCentral Engage
8.6
Responses: 6
Concierge Case Manager
Help Scout
Help Scout
8.3
Responses: 8
RingCentral Engage
RingCentral Engage
Not enough data available
Seamless Escalation
Help Scout
Help Scout
8.8
Responses: 14
RingCentral Engage
RingCentral Engage
Not enough data available
Knowledge Share
Knowledge Base
Help Scout
Help Scout
8.6
Responses: 72
RingCentral Engage
RingCentral Engage
Not enough data available
Searchable Articles
Help Scout
Help Scout
8.1
Responses: 67
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Community Forums
Help Scout
Help Scout
8.2
Responses: 36
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Interactive FAQs & Forums
Help Scout
Help Scout
8.1
Responses: 42
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Communication
Pop-up Chat
Help Scout
Help Scout
7.5
Responses: 8
Verified Feature
RingCentral Engage
RingCentral Engage
9.4
Responses: 8
Verified Feature
Notifications
Help Scout
Help Scout
7.1
Responses: 8
Verified Feature
RingCentral Engage
RingCentral Engage
8.5
Responses: 9
Verified Feature
Targeted Emails
Help Scout
Help Scout
7.2
Responses: 6
RingCentral Engage
RingCentral Engage
Not enough data available
In-App Messaging
Help Scout
Help Scout
6.9
Responses: 7
Verified Feature
RingCentral Engage
RingCentral Engage
8.5
Responses: 9
Verified Feature
Co-Browsing
Help Scout
Help Scout
Not enough data available
RingCentral Engage
RingCentral Engage
Not enough data available
Unification
Simultaneous Multichannel
Help Scout
Help Scout
8.5
Responses: 8
RingCentral Engage
RingCentral Engage
Not enough data available
Transcripts
Help Scout
Help Scout
9.0
Responses: 8
RingCentral Engage
RingCentral Engage
Not enough data available
Multipurpose Engagement
Help Scout
Help Scout
8.8
Responses: 8
RingCentral Engage
RingCentral Engage
Not enough data available
Interaction
Web Portals
Help Scout
Help Scout
8.6
Responses: 52
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Forum to Reponse
Help Scout
Help Scout
8.1
Responses: 44
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Tickets and Tagging
Help Scout
Help Scout
8.6
Responses: 71
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Live Chat
Help Scout
Help Scout
7.5
Responses: 39
RingCentral Engage
RingCentral Engage
9.2
Responses: 6
Internal Use
Customization
Help Scout
Help Scout
7.8
Responses: 58
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Conversation Archiving
Help Scout
Help Scout
8.0
Responses: 9
Verified Feature
RingCentral Engage
RingCentral Engage
9.0
Responses: 7
Verified Feature
Lead Development
Help Scout
Help Scout
6.7
Responses: 7
Verified Feature
RingCentral Engage
RingCentral Engage
9.4
Responses: 8
Verified Feature
Knowledge Base
Help Scout
Help Scout
7.8
Responses: 9
Verified Feature
RingCentral Engage
RingCentral Engage
8.8
Responses: 7
Verified Feature
Team Inbox
Help Scout
Help Scout
9.3
Responses: 9
Verified Feature
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Verified Feature
Customer Profiles
Help Scout
Help Scout
7.8
Responses: 9
Verified Feature
RingCentral Engage
RingCentral Engage
9.3
Responses: 7
Verified Feature
Communication Channels
Customer Portal
Help Scout
Help Scout
8.7
Responses: 10
RingCentral Engage
RingCentral Engage
Not enough data available
Email to Case
Help Scout
Help Scout
9.2
Responses: 114
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Chat/Live Support
Help Scout
Help Scout
7.4
Responses: 65
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Social Integration
Help Scout
Help Scout
7.9
Responses: 39
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Voice
Help Scout
Help Scout
8.3
Responses: 8
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Platform
Mobile User Support
Help Scout
Help Scout
7.5
Responses: 6
RingCentral Engage
RingCentral Engage
Not enough data available
Customization
Help Scout
Help Scout
7.8
Responses: 58
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
User, Role, and Access Management
Help Scout
Help Scout
8.6
Responses: 64
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Integration
Help Scout
Help Scout
8.6
Responses: 43
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Reporting
Help Scout
Help Scout
8.0
Responses: 109
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Dashboards
Help Scout
Help Scout
8.2
Responses: 115
Verified Feature
RingCentral Engage
RingCentral Engage
Not enough data available
Reviewers' Company Size
Reviewers of both Help Scout and RingCentral Engage were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Help Scout
Help Scout
57.3%
RingCentral Engage
RingCentral Engage
54.2%
Mid-Market
(51-1000 emp.)
Help Scout
Help Scout
37.1%
RingCentral Engage
RingCentral Engage
25.0%
Enterprise
(> 1000 emp.)
Help Scout
Help Scout
5.6%
RingCentral Engage
RingCentral Engage
20.8%
Reviewers' Industry
Help Scout
Help Scout Industry
Computer Software
19.7%
Internet
12.8%
Information Technology and Services
8.3%
Marketing and Advertising
6.9%
Retail
4.6%
Other
47.7%
RingCentral Engage
RingCentral Engage Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Reviews
Most Helpful Favorable Review
Help Scout
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

RingCentral Engage
GM
User in Luxury Goods & Jewelry

I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.

Most Helpful Critical Review
Help Scout
G
User in Real Estate

The automatic workflows don't always seem to work correctly and HelpScout can occasionally be glitchy. When you go to reassign you can only do one action at once and the ticket disappears from your view as soon as you select an option.

RingCentral Engage
G
User in Broadcast Media

There wasn't anything super specific that differentiated it from other video services.

Discussions
Help Scout
Help Scout Discussions
Do you have a mobile app?
1 comment
G2
Yes, search "Help Scout" in your device's application store. Read more
Monty the Mongoose crying
Help Scout has no more discussions with answers
RingCentral Engage
RingCentral Engage Discussions
Monty the Mongoose crying
RingCentral Engage has no discussions with answers
Screenshots
Help Scout
Help Scout Screenshots
RingCentral Engage
RingCentral Engage Screenshots
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