Compare Help Scout and RingCentral Engage
See this
side-by-side comparison of Help Scout vs. RingCentral Engage
based on preference data from user reviews. Help Scout rates 4.3/5 stars with 225 reviews. By contrast, RingCentral Engage rates 4.1/5 stars with 24 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Help Scout |  RingCentral Engage | |
| Star Rating | Help Scout | RingCentral Engage |
| Market Segments | Help Scout Small-Business (57.3% of reviews) | RingCentral Engage Small-Business (54.2% of reviews) |
| Entry Level Price | Help Scout $10 user/month | RingCentral Engage No pricing information available |
Help Scout vs RingCentral Engage
- Reviewers felt that RingCentral Engage meets the needs of their business better than Help Scout.
- When comparing quality of ongoing product support, reviewers felt that Help Scout is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Help Scout over RingCentral Engage.
Categories
Shared Categories
Help Scout and RingCentral Engage are categorized as Conversational Customer Engagement, Live Chat, Customer Self-Service, and Help Desk
Unique Categories
Help Scout is categorized as Shared Inbox
RingCentral Engage is categorized as Contact Center Operations, Contact Center Workforce, Employee Monitoring, Social Customer Service, UCaaS Platforms, Customer Communications Management, and Complaint Management
Pricing
Basic
$10user/month
Plus
$35user/month
Standard
$20user/month
Free Trial
‐
‐
‐
Free Trial Unavailable
Ratings
Meets Requirements
Help Scout
Responses: 191
RingCentral Engage
Responses: 19
Ease of Use
Help Scout
Responses: 191
RingCentral Engage
Responses: 18
Ease of Setup
Help Scout
Responses: 100
RingCentral Engage
Not enough data availableEase of Admin
Help Scout
Responses: 103
RingCentral Engage
Not enough data availableQuality of Support
Help Scout
Responses: 172
RingCentral Engage
Responses: 14
Ease of Doing Business With
Help Scout
Responses: 97
RingCentral Engage
Not enough data availableProduct Direction (% positive)
Help Scout
Responses: 190
RingCentral Engage
Responses: 18
Features
Ticket and Case Management
Ticket creation user experience
Help Scout
Responses: 125
Verified Feature
RingCentral Engage
Ticket response user experience
Help Scout
Responses: 124
Verified Feature
RingCentral Engage
Workflow
Help Scout
Responses: 135
Verified Feature
RingCentral Engage
Response Automation
Help Scout
Responses: 120
RingCentral Engage
SLA Management
Help Scout
Responses: 15
RingCentral Engage
Attachments/Screencasts
Help Scout
Responses: 123
Verified Feature
RingCentral Engage
Ticket Collaboration
Help Scout
Responses: 125
Verified Feature
RingCentral Engage
Customer and Contacts Database
Help Scout
Responses: 52
RingCentral Engage
Friendliness
Personalization
Help Scout
Responses: 14
RingCentral Engage
Responses: 6
Concierge Case Manager
Help Scout
Responses: 8
RingCentral Engage
Seamless Escalation
Help Scout
Responses: 14
RingCentral Engage
Knowledge Share
Knowledge Base
Help Scout
Responses: 72
RingCentral Engage
Searchable Articles
Help Scout
Responses: 67
RingCentral Engage
Responses: 5
Community Forums
Help Scout
Responses: 36
RingCentral Engage
Responses: 5
Interactive FAQs & Forums
Help Scout
Responses: 42
RingCentral Engage
Responses: 5
Communication
Pop-up Chat
Help Scout
Responses: 8
Verified Feature
RingCentral Engage
Responses: 8
Verified Feature
Notifications
Help Scout
Responses: 8
Verified Feature
RingCentral Engage
Responses: 9
Verified Feature
Targeted Emails
Help Scout
Responses: 6
RingCentral Engage
In-App Messaging
Help Scout
Responses: 7
Verified Feature
RingCentral Engage
Responses: 9
Verified Feature
Co-Browsing
Help Scout
RingCentral Engage
Unification
Simultaneous Multichannel
Help Scout
Responses: 8
RingCentral Engage
Transcripts
Help Scout
Responses: 8
RingCentral Engage
Multipurpose Engagement
Help Scout
Responses: 8
RingCentral Engage
Interaction
Web Portals
Help Scout
Responses: 52
RingCentral Engage
Responses: 6
Forum to Reponse
Help Scout
Responses: 44
RingCentral Engage
Responses: 5
Tickets and Tagging
Help Scout
Responses: 71
RingCentral Engage
Responses: 5
Live Chat
Help Scout
Responses: 39
RingCentral Engage
Responses: 6
Internal Use
Customization
Help Scout
Responses: 58
Verified Feature
RingCentral Engage
Conversation Archiving
Help Scout
Responses: 9
Verified Feature
RingCentral Engage
Responses: 7
Verified Feature
Lead Development
Help Scout
Responses: 7
Verified Feature
RingCentral Engage
Responses: 8
Verified Feature
Knowledge Base
Help Scout
Responses: 9
Verified Feature
RingCentral Engage
Responses: 7
Verified Feature
Team Inbox
Help Scout
Responses: 9
Verified Feature
RingCentral Engage
Responses: 5
Verified Feature
Customer Profiles
Help Scout
Responses: 9
Verified Feature
RingCentral Engage
Responses: 7
Verified Feature
Communication Channels
Customer Portal
Help Scout
Responses: 10
RingCentral Engage
Email to Case
Help Scout
Responses: 114
Verified Feature
RingCentral Engage
Chat/Live Support
Help Scout
Responses: 65
Verified Feature
RingCentral Engage
Social Integration
Help Scout
Responses: 39
Verified Feature
RingCentral Engage
Voice
Help Scout
Responses: 8
Verified Feature
RingCentral Engage
Platform
Mobile User Support
Help Scout
Responses: 6
RingCentral Engage
Customization
Help Scout
Responses: 58
Verified Feature
RingCentral Engage
User, Role, and Access Management
Help Scout
Responses: 64
Verified Feature
RingCentral Engage
Integration
Help Scout
Responses: 43
Verified Feature
RingCentral Engage
Reporting
Help Scout
Responses: 109
Verified Feature
RingCentral Engage
Dashboards
Help Scout
Responses: 115
Verified Feature
RingCentral Engage
Reviewers' Company Size
Reviewers of both Help Scout and RingCentral Engage were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Help Scout
RingCentral Engage
Mid-Market
(51-1000 emp.)
Help Scout
RingCentral Engage
Enterprise
(> 1000 emp.)
Help Scout
RingCentral Engage
Reviewers' Industry
Computer Software
19.7%
Internet
12.8%
Information Technology and Services
8.3%
Marketing and Advertising
6.9%
Retail
4.6%
Other
47.7%
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Reviews
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software
HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...
User in Luxury Goods & Jewelry
I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.
Most Helpful Critical Review
User in Real Estate
The automatic workflows don't always seem to work correctly and HelpScout can occasionally be glitchy. When you go to reassign you can only do one action at once and the ticket disappears from your view as soon as you select an option.
User in Broadcast Media
There wasn't anything super specific that differentiated it from other video services.
Discussions
Do you have a mobile app?
1 comment
G2
Yes, search "Help Scout" in your device's application store. Read more
Help Scout has no more discussions with answers
RingCentral Engage has no discussions with answers
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