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At a Glance
Market Segments
Small-Business (62.3% of reviews)
Small-Business (82.2% of reviews)
Entry-Level Pricing
$0.00 5 Users Per Month
Starting at $29.00 1 Users Per Month
Help Scout
Star Rating
(417)4.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansRichpanel
Star Rating
(93)4.7 out of 5
Market Segments
Small-Business (82.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $29.00 1 Users Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Help Scout excels in its multi-channel coverage with a rating of 9.8, allowing seamless communication across various platforms, while Richpanel, although strong, has a slightly lower rating of 9.4 in this area.
- Reviewers mention that Richpanel's quality of support is notably higher, scoring 9.6 compared to Help Scout's 9.1, indicating that users find Richpanel's customer service more responsive and helpful.
- G2 users highlight Help Scout's ticket creation user experience as superior with a score of 9.2, which is praised for its intuitive interface, while Richpanel's score of 9.0 suggests it may not be as user-friendly in this aspect.
- Users on G2 report that Richpanel shines in customer and contacts database management, achieving a score of 9.3, which reviewers say makes it easier to track and manage customer interactions compared to Help Scout's 8.2.
- Reviewers mention that Help Scout's self-serve support features, with a score of 9.1, are highly effective, but Richpanel's score of 9.0 indicates it also provides solid self-service options, though slightly less robust.
- Users say that Richpanel's personalization capabilities are impressive, scoring 9.3, which allows for tailored customer interactions, while Help Scout's score of 8.3 suggests it may lack some advanced personalization features.
Pricing
Entry-Level Pricing
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Richpanel
Starter
Starting at $29.00
1 Users Per Month
$29 per additional user per month charged monthly.
$24 per additional user per month charged annually or $288/year and save 17%.
Channels: Live Chat + Email
- Help desk
- Email & Live Chat
- Facebook and Instagram Integration
Free Trial
Help Scout
Free Trial is available
Richpanel
Free Trial is available
Ratings
Meets Requirements
8.7
315
9.2
74
Ease of Use
9.2
319
9.2
75
Ease of Setup
9.2
163
9.2
37
Ease of Admin
9.1
163
9.4
36
Quality of Support
9.1
289
9.6
70
Has the product been a good partner in doing business?
9.1
156
9.7
37
Product Direction (% positive)
8.2
303
9.5
65
Features by Category
Ticket and Case Management
9.2
175
|
Verified
9.0
33
9.2
174
|
Verified
9.3
33
8.6
188
|
Verified
9.0
34
8.6
164
8.9
34
Feature Not Available
8.7
30
8.7
176
|
Verified
9.2
31
8.9
175
|
Verified
9.1
31
8.2
99
9.3
33
Generative AI
5.2
7
Feature Not Available
6.1
6
8.9
15
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
9.5
35
9.2
166
|
Verified
9.5
35
7.7
101
|
Verified
9.3
33
7.7
61
9.3
30
6.8
28
|
Verified
8.7
27
Platform
7.5
39
8.6
32
7.7
90
|
Verified
8.7
34
|
Verified
8.6
104
|
Verified
9.2
32
8.5
78
|
Verified
9.1
32
8.1
144
|
Verified
8.8
34
8.2
151
|
Verified
8.9
33
Channels
9.7
10
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
Design
7.7
8
Not enough data
8.8
7
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
9.3
10
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
57
9.3
28
8.5
31
9.4
29
8.7
33
9.2
28
8.4
36
9.2
22
Support Automation
8.4
36
8.9
28
8.8
42
9.2
31
8.4
34
9.1
30
9.0
36
9.0
28
Generative AI
Not enough data
8.5
13
Not enough data
8.5
12
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.2
13
Not enough data
8.1
13
Not enough data
Feature Not Available
Communication
9.0
29
|
Verified
9.0
33
|
Verified
8.9
30
|
Verified
8.7
36
|
Verified
Feature Not Available
8.2
28
|
Verified
8.2
22
|
Verified
8.7
30
|
Verified
Feature Not Available
8.1
26
|
Verified
Internal Use
7.7
90
|
Verified
8.7
34
|
Verified
8.7
29
|
Verified
8.8
29
|
Verified
7.9
18
|
Verified
8.4
26
|
Verified
9.0
32
|
Verified
8.8
29
|
Verified
9.5
30
|
Verified
9.1
30
|
Verified
8.4
30
|
Verified
8.9
32
|
Verified
Generative AI
Not enough data
8.1
15
Self-Service Experience
8.7
107
8.6
31
8.3
103
8.5
28
Feature Not Available
8.0
22
8.3
26
8.3
25
8.5
29
8.3
26
Self-Service Platform
8.8
28
8.8
25
8.7
31
8.7
25
Feature Not Available
8.3
25
8.7
29
8.7
26
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.5
9
Not enough data
8.7
9
Agentic AI - E-Commerce Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Help Scout and Richpanel are categorized as Digital Customer Service Platforms, Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Richpanel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.4%
Information Technology and Services
9.9%
Internet
7.6%
Marketing and Advertising
4.4%
Retail
4.2%
Other
53.4%
Retail
13.3%
Health, Wellness and Fitness
12.2%
Consumer Goods
10.0%
Apparel & Fashion
8.9%
Cosmetics
7.8%
Other
47.8%
Alternatives
Discussions
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
Richpanel has no discussions with answers
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