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Compare Help Scout and Rhino Support

See this
side-by-side comparison of Help Scout vs. Rhino Support
based on preference data from user reviews. Help Scout rates 4.3/5 stars with 225 reviews. By contrast, Rhino Support rates 4.2/5 stars with 11 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Help Scout
Help Scout
(225)
4.3 out of 5
Help Scout
Rhino Support
Rhino Support
(11)
4.2 out of 5
Rhino Support
Star Rating
Help Scout
Help Scout
Rhino Support
Rhino Support
Market Segments
Help Scout
Help Scout
Small-Business (57.3% of reviews)
Rhino Support
Rhino Support
Small-Business (36.4% of reviews)
Entry Level Price
Help Scout
Help Scout
$10 user/month
Rhino Support
Rhino Support
$47 per month

Help Scout vs Rhino Support

  • Reviewers felt that Help Scout meets the needs of their business better than Rhino Support.
  • When comparing quality of ongoing product support, reviewers felt that Help Scout is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Rhino Support over Help Scout.
Categories
Shared Categories
Help Scout
Help Scout
Rhino Support
Rhino Support
Help Scout and Rhino Support are categorized as Live Chat and Help Desk
Unique Categories
Rhino Support
Rhino Support has no unique categories
Pricing
Help Scout
Help Scout Pricing
Basic
$10user/month
Plus
$35user/month
Standard
$20user/month
Free Trial
Rhino Support
Rhino Support Pricing
Solo
$47per month
Pro
$97per month
Platinum
$197per month
Free Trial
Ratings
Meets Requirements
Help Scout
Help Scout
8.5
Responses: 191
Rhino Support
Rhino Support
8.3
Responses: 8
Ease of Use
Help Scout
Help Scout
9.1
Responses: 191
Rhino Support
Rhino Support
7.9
Responses: 8
Ease of Setup
Help Scout
Help Scout
9.0
Responses: 100
Rhino Support
Rhino Support
Not enough data available
Ease of Admin
Help Scout
Help Scout
8.9
Responses: 103
Rhino Support
Rhino Support
Not enough data available
Quality of Support
Help Scout
Help Scout
8.9
Responses: 172
Rhino Support
Rhino Support
7.7
Responses: 8
Ease of Doing Business With
Help Scout
Help Scout
9.0
Responses: 97
Rhino Support
Rhino Support
Not enough data available
Product Direction (% positive)
Help Scout
Help Scout
8.2
Responses: 190
Rhino Support
Rhino Support
8.5
Responses: 8
Features
Ticket and Case Management
Ticket creation user experience
Help Scout
Help Scout
9.1
Responses: 125
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Ticket response user experience
Help Scout
Help Scout
9.2
Responses: 124
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Workflow
Help Scout
Help Scout
8.4
Responses: 135
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Response Automation
Help Scout
Help Scout
8.4
Responses: 120
Rhino Support
Rhino Support
Not enough data available
SLA Management
Help Scout
Help Scout
8.2
Responses: 15
Rhino Support
Rhino Support
Not enough data available
Attachments/Screencasts
Help Scout
Help Scout
8.6
Responses: 123
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Ticket Collaboration
Help Scout
Help Scout
8.8
Responses: 125
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Customer and Contacts Database
Help Scout
Help Scout
7.9
Responses: 52
Rhino Support
Rhino Support
Not enough data available
Communication
Pop-up Chat
Help Scout
Help Scout
7.5
Responses: 8
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Notifications
Help Scout
Help Scout
7.1
Responses: 8
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Targeted Emails
Help Scout
Help Scout
7.2
Responses: 6
Rhino Support
Rhino Support
Not enough data available
In-App Messaging
Help Scout
Help Scout
6.9
Responses: 7
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Co-Browsing
Help Scout
Help Scout
Not enough data available
Rhino Support
Rhino Support
Not enough data available
Internal Use
Customization
Help Scout
Help Scout
7.8
Responses: 58
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Conversation Archiving
Help Scout
Help Scout
8.0
Responses: 9
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Lead Development
Help Scout
Help Scout
6.7
Responses: 7
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Knowledge Base
Help Scout
Help Scout
7.8
Responses: 9
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Team Inbox
Help Scout
Help Scout
9.3
Responses: 9
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Customer Profiles
Help Scout
Help Scout
7.8
Responses: 9
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Communication Channels
Customer Portal
Help Scout
Help Scout
8.7
Responses: 10
Rhino Support
Rhino Support
Not enough data available
Email to Case
Help Scout
Help Scout
9.2
Responses: 114
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Chat/Live Support
Help Scout
Help Scout
7.4
Responses: 65
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Social Integration
Help Scout
Help Scout
7.9
Responses: 39
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Voice
Help Scout
Help Scout
8.3
Responses: 8
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Platform
Mobile User Support
Help Scout
Help Scout
7.5
Responses: 6
Rhino Support
Rhino Support
Not enough data available
Customization
Help Scout
Help Scout
7.8
Responses: 58
Verified Feature
Rhino Support
Rhino Support
Not enough data available
User, Role, and Access Management
Help Scout
Help Scout
8.6
Responses: 64
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Integration
Help Scout
Help Scout
8.6
Responses: 43
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Reporting
Help Scout
Help Scout
8.0
Responses: 109
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Dashboards
Help Scout
Help Scout
8.2
Responses: 115
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Reviewers' Company Size
Reviewers of both Help Scout and Rhino Support were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Help Scout
Help Scout
57.3%
Rhino Support
Rhino Support
36.4%
Mid-Market
(51-1000 emp.)
Help Scout
Help Scout
37.1%
Rhino Support
Rhino Support
36.4%
Enterprise
(> 1000 emp.)
Help Scout
Help Scout
5.6%
Rhino Support
Rhino Support
27.3%
Reviewers' Industry
Help Scout
Help Scout Industry
Computer Software
19.7%
Internet
12.8%
Information Technology and Services
8.3%
Marketing and Advertising
6.9%
Retail
4.6%
Other
47.7%
Rhino Support
Rhino Support Industry
Education Management
18.2%
Retail
9.1%
Marketing and Advertising
9.1%
Internet
9.1%
Information Technology and Services
9.1%
Other
45.5%
Reviews
Most Helpful Favorable Review
Help Scout
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Rhino Support
Manas A.
User in Education Management

Something I really like about this software is that it keeps your user engaged. They can get support instantly or can issue ticket.

Most Helpful Critical Review
Help Scout
G
User in Hospital & Health Care

Integration is very minimal, especially compared to Zendesk

Rhino Support
GI
Consultant in Information Technology and Services

I don't really have anything to say, but sometimes it takes a couple of minutes to start working up to the capacity I need it to

Discussions
Help Scout
Help Scout Discussions
Do you have a mobile app?
1 comment
G2
Yes, search "Help Scout" in your device's application store. Read more
Monty the Mongoose crying
Help Scout has no more discussions with answers
Rhino Support
Rhino Support Discussions
Monty the Mongoose crying
Rhino Support has no discussions with answers
Screenshots
Help Scout
Help Scout Screenshots
Rhino Support
Rhino Support Screenshots
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