Compare Help Scout and Rhino Support
See this
side-by-side comparison of Help Scout vs. Rhino Support
based on preference data from user reviews. Help Scout rates 4.3/5 stars with 225 reviews. By contrast, Rhino Support rates 4.2/5 stars with 11 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Help Scout |  Rhino Support | |
| Star Rating | Help Scout | Rhino Support |
| Market Segments | Help Scout Small-Business (57.3% of reviews) | Rhino Support Small-Business (36.4% of reviews) |
| Entry Level Price | Help Scout $10 user/month | Rhino Support $47 per month |
Help Scout vs Rhino Support
- Reviewers felt that Help Scout meets the needs of their business better than Rhino Support.
- When comparing quality of ongoing product support, reviewers felt that Help Scout is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Rhino Support over Help Scout.
Categories
Unique Categories
Help Scout is categorized as Conversational Customer Engagement, Customer Self-Service, and Shared Inbox
Rhino Support has no unique categories
Pricing
Basic
$10user/month
Plus
$35user/month
Standard
$20user/month
Free Trial
Solo
$47per month
Pro
$97per month
Platinum
$197per month
Free Trial
Ratings
Meets Requirements
Help Scout
Responses: 191
Rhino Support
Responses: 8
Ease of Use
Help Scout
Responses: 191
Rhino Support
Responses: 8
Ease of Setup
Help Scout
Responses: 100
Rhino Support
Not enough data availableEase of Admin
Help Scout
Responses: 103
Rhino Support
Not enough data availableQuality of Support
Help Scout
Responses: 172
Rhino Support
Responses: 8
Ease of Doing Business With
Help Scout
Responses: 97
Rhino Support
Not enough data availableProduct Direction (% positive)
Help Scout
Responses: 190
Rhino Support
Responses: 8
Features
Ticket and Case Management
Ticket creation user experience
Help Scout
Responses: 125
Verified Feature
Rhino Support
Ticket response user experience
Help Scout
Responses: 124
Verified Feature
Rhino Support
Workflow
Help Scout
Responses: 135
Verified Feature
Rhino Support
Response Automation
Help Scout
Responses: 120
Rhino Support
SLA Management
Help Scout
Responses: 15
Rhino Support
Attachments/Screencasts
Help Scout
Responses: 123
Verified Feature
Rhino Support
Ticket Collaboration
Help Scout
Responses: 125
Verified Feature
Rhino Support
Customer and Contacts Database
Help Scout
Responses: 52
Rhino Support
Communication
Pop-up Chat
Help Scout
Responses: 8
Verified Feature
Rhino Support
Notifications
Help Scout
Responses: 8
Verified Feature
Rhino Support
Targeted Emails
Help Scout
Responses: 6
Rhino Support
In-App Messaging
Help Scout
Responses: 7
Verified Feature
Rhino Support
Co-Browsing
Help Scout
Rhino Support
Internal Use
Customization
Help Scout
Responses: 58
Verified Feature
Rhino Support
Conversation Archiving
Help Scout
Responses: 9
Verified Feature
Rhino Support
Lead Development
Help Scout
Responses: 7
Verified Feature
Rhino Support
Knowledge Base
Help Scout
Responses: 9
Verified Feature
Rhino Support
Team Inbox
Help Scout
Responses: 9
Verified Feature
Rhino Support
Customer Profiles
Help Scout
Responses: 9
Verified Feature
Rhino Support
Communication Channels
Customer Portal
Help Scout
Responses: 10
Rhino Support
Email to Case
Help Scout
Responses: 114
Verified Feature
Rhino Support
Chat/Live Support
Help Scout
Responses: 65
Verified Feature
Rhino Support
Social Integration
Help Scout
Responses: 39
Verified Feature
Rhino Support
Voice
Help Scout
Responses: 8
Verified Feature
Rhino Support
Platform
Mobile User Support
Help Scout
Responses: 6
Rhino Support
Customization
Help Scout
Responses: 58
Verified Feature
Rhino Support
User, Role, and Access Management
Help Scout
Responses: 64
Verified Feature
Rhino Support
Integration
Help Scout
Responses: 43
Verified Feature
Rhino Support
Reporting
Help Scout
Responses: 109
Verified Feature
Rhino Support
Dashboards
Help Scout
Responses: 115
Verified Feature
Rhino Support
Reviewers' Company Size
Reviewers of both Help Scout and Rhino Support were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Help Scout
Rhino Support
Mid-Market
(51-1000 emp.)
Help Scout
Rhino Support
Enterprise
(> 1000 emp.)
Help Scout
Rhino Support
Reviewers' Industry
Computer Software
19.7%
Internet
12.8%
Information Technology and Services
8.3%
Marketing and Advertising
6.9%
Retail
4.6%
Other
47.7%
Education Management
18.2%
Retail
9.1%
Marketing and Advertising
9.1%
Internet
9.1%
Information Technology and Services
9.1%
Other
45.5%
Reviews
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software
HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...
Manas A.
User in Education Management
Something I really like about this software is that it keeps your user engaged. They can get support instantly or can issue ticket.
Most Helpful Critical Review
User in Hospital & Health Care
Integration is very minimal, especially compared to Zendesk
Consultant in Information Technology and Services
I don't really have anything to say, but sometimes it takes a couple of minutes to start working up to the capacity I need it to
Top Alternatives
Discussions
Do you have a mobile app?
1 comment
G2
Yes, search "Help Scout" in your device's application store. Read more
Help Scout has no more discussions with answers
Rhino Support has no discussions with answers
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