# Help Scout, Red Hat Enterprise Linux vs macOS Sierra Comparison

| | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 428 | 975 | 483 | 
| **Largest Market Segment** | Small-Business (62.0% of reviews) | Enterprise (50.9% of reviews) | Small-Business (54.3% of reviews) | 
| **Entry Level Price** | $0.00 5 Users Per Month | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Help Scout

Pros:
- Ease of Use (14 reviews)
- Features (11 reviews)

Cons:
- Lack of Features (8 reviews)
- Limited Features (7 reviews)

### Red Hat Enterprise Linux

Pros:
- Stability (55 reviews)
- Reliability (47 reviews)

Cons:
- High Cost (28 reviews)
- Expensive (18 reviews)

### macOS Sierra

Pros:
- User-Friendly (26 reviews)
- Speed/Performance (21 reviews)

Cons:
- Compatibility Issues (12 reviews)
- Apple Limitations (9 reviews)

---
## Ratings Comparison
| Rating | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
  | **Meets Requirements** | 8.7 (325 reviews) | 9.0 (503 reviews) | 9.1 (320 reviews) | 
  | **Ease of Use** | 9.2 (329 reviews) | 8.4 (769 reviews) | 9.3 (325 reviews) | 
  | **Ease of Setup** | 9.2 (171 reviews) | 8.5 (576 reviews) | 9.2 (142 reviews) | 
  | **Ease of Admin** | 9.1 (167 reviews) | 8.5 (296 reviews) | 8.8 (72 reviews) | 
  | **Quality of Support** | 9.0 (299 reviews) | 8.8 (486 reviews) | 8.9 (292 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (161 reviews) | 8.8 (283 reviews) | 8.8 (70 reviews) | 
  | **Product Direction (% positive)** | 8.1 (313 reviews) | 8.9 (483 reviews) | 8.9 (298 reviews) | 

---
## Pricing

### Help Scout

#### Entry-Level Pricing

Plan: Free

Price: $0.00 5 Users Per Month

Description: Limited to 100 contacts per month and 5 users.

Key Features:
- Up to 5 users
- 1 Inbox
- 10 Saved replies

[Browse all 5 editions](https://www.g2.com/products/help-scout/pricing)

#### Free Trial

Yes

### Red Hat Enterprise Linux

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### macOS Sierra

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Help Scout** | 8.1/10 | 222 |
| **Red Hat Enterprise Linux** | N/A | N/A |
| **macOS Sierra** | N/A | N/A |

#### Ticket and Case Management

| Feature | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **Ticket creation user experience** | 9.2 (177 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Ticket response user experience** | 9.2 (179 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Workflow** | 8.6 (195 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Response Automation** | 8.6 (167 reviews) | Not enough data | Not enough data | 
| **SLA Management** | Feature Not Available | Not enough data | Not enough data | 
| **Attachments/Screencasts** | 8.6 (178 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Ticket Collaboration** | 8.9 (182 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Customer and Contacts Database** | 8.2 (100 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **AI Text Generation** | 5.8 (8 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 6.1 (6 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **Customer Portal** | Feature Not Available | Not enough data | Not enough data | 
| **Email to Case** | 9.2 (172 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Chat/Live Support** | 7.8 (106 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Social Integration** | 7.7 (61 reviews) | Not enough data | Not enough data | 
| **Voice** | 7.0 (29 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Platform

| Feature | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **Mobile User Support** | 7.5 (39 reviews) | Not enough data | Not enough data | 
| **Customization ** | 7.7 (93 reviews) ✓ Verified | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 8.6 (104 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Integration** | 8.5 (82 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Reporting** | 8.1 (149 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Dashboards** | 8.2 (152 reviews) ✓ Verified | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Help Scout** | 8.7/10 | 16 |
| **Red Hat Enterprise Linux** | N/A | N/A |
| **macOS Sierra** | N/A | N/A |

#### Channels

| Feature | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **Multi-Channel Coverage** | 9.7 (11 reviews) | Not enough data | Not enough data | 
| **Open Listening** | 8.6 (7 reviews) | Not enough data | Not enough data | 
| **Physical Media** | 8.1 (6 reviews) | Not enough data | Not enough data | 

#### Design

| Feature | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **Communications Strategy Development** | 7.7 (8 reviews) | Not enough data | Not enough data | 
| **Create Content** | 8.8 (7 reviews) | Not enough data | Not enough data | 
| **Personalization** | 8.5 (11 reviews) | Not enough data | Not enough data | 
| **Inbound Identification** | 9.1 (11 reviews) | Not enough data | Not enough data | 
| **Regulatory Compliance** | 9.3 (10 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Help Scout** | 8.9/10 | 66 |
| **Red Hat Enterprise Linux** | N/A | N/A |
| **macOS Sierra** | N/A | N/A |

#### Productivity Tools

| Feature | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **Notes** | 9.4 (59 reviews) | Not enough data | Not enough data | 
| **Internal Discussion** | 9.0 (56 reviews) | Not enough data | Not enough data | 
| **Assignments and Tasks** | 8.9 (52 reviews) | Not enough data | Not enough data | 
| **Workflows** | 9.0 (52 reviews) | Not enough data | Not enough data | 
| **Templates** | 9.1 (53 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.5 (47 reviews) | Not enough data | Not enough data | 
| **Tagging System** | 9.2 (59 reviews) | Not enough data | Not enough data | 

#### Analytics

| Feature | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **Trends** | 8.3 (39 reviews) | Not enough data | Not enough data | 
| **Performance Tracking** | 8.5 (50 reviews) | Not enough data | Not enough data | 
| **Email Tracking** | Feature Not Available | Not enough data | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Server Virtualization

| Product | Score | Reviews |
|---|---|---|
| **Help Scout** | N/A | N/A |
| **Red Hat Enterprise Linux** | 8.7/10 | 47 |
| **macOS Sierra** | N/A | N/A |

#### Performance

| Feature | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **Scalability** | Not enough data | 8.8 (45 reviews) | Not enough data | 
| **Portability** | Not enough data | 8.8 (42 reviews) | Not enough data | 
| **Data Recovery** | Not enough data | 8.6 (40 reviews) | Not enough data | 

#### Functionality

| Feature | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **OS Integration** | Not enough data | 9.0 (44 reviews) | Not enough data | 
| **Resource Saving** | Not enough data | 8.6 (41 reviews) | Not enough data | 
| **Performance Management** | Not enough data | 9.0 (42 reviews) | Not enough data | 
| **Security** | Not enough data | 9.1 (43 reviews) | Not enough data | 

#### Agentic AI - Server Virtualization

| Feature | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.8 (7 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 8.1 (6 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.3 (7 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.6 (6 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.6 (7 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 8.6 (6 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Help Scout** | 8.6/10 | 70 |
| **Red Hat Enterprise Linux** | N/A | N/A |
| **macOS Sierra** | N/A | N/A |

#### Conversational Platform

| Feature | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **Personalization** | 8.3 (57 reviews) | Not enough data | Not enough data | 
| **Omnichannel** | 8.5 (31 reviews) | Not enough data | Not enough data | 
| **Contextual Engagement** | 8.7 (33 reviews) | Not enough data | Not enough data | 
| **Proactive Engagement** | 8.4 (36 reviews) | Not enough data | Not enough data | 

#### Support Automation

| Feature | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **Intelligent Routing** | 8.4 (36 reviews) | Not enough data | Not enough data | 
| **Seamless Escalation** | 8.8 (42 reviews) | Not enough data | Not enough data | 
| **Transcripts** | 8.4 (34 reviews) | Not enough data | Not enough data | 
| **Self-Serve Support** | 9.0 (36 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Help Scout** | N/A | N/A |
| **Red Hat Enterprise Linux** | N/A | N/A |
| **macOS Sierra** | N/A | N/A |

#### Sorting & Filtering

| Feature | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **Attachment Search** | Not enough data | Not enough data | Not enough data | 
| **Tags** | Not enough data | Not enough data | Not enough data | 
| **AI Sorting** | Not enough data | Not enough data | Not enough data | 
| **Predefined Rules** | Not enough data | Not enough data | Not enough data | 

#### Integrations

| Feature | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **Microsoft Outlook Integration** | Not enough data | Not enough data | Not enough data | 
| **Gmail Integration** | Not enough data | Not enough data | Not enough data | 
| **Apple Calendar Integration** | Not enough data | Not enough data | Not enough data | 

#### Time Management

| Feature | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **Unified Inbox** | Not enough data | Not enough data | Not enough data | 
| **Email Automation** | Not enough data | Not enough data | Not enough data | 
| **Snooze** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Email Management

| Feature | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

### Container Engine

| Product | Score | Reviews |
|---|---|---|
| **Help Scout** | N/A | N/A |
| **Red Hat Enterprise Linux** | 8.8/10 | 25 |
| **macOS Sierra** | N/A | N/A |

#### Application Support

| Feature | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **Deployment** | Not enough data | 8.9 (22 reviews) | Not enough data | 
| **Interface support** | Not enough data | 8.7 (22 reviews) | Not enough data | 
| **Processor support** | Not enough data | 8.8 (23 reviews) | Not enough data | 
| **Application Support** | Not enough data | 8.6 (22 reviews) | Not enough data | 

#### System Capability

| Feature | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **Self Healing High Availability** | Not enough data | 8.3 (21 reviews) | Not enough data | 
| **Orchestration** | Not enough data | 8.2 (23 reviews) | Not enough data | 
| **Scalability** | Not enough data | 8.9 (22 reviews) | Not enough data | 

#### Security

| Feature | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **Automatic Security Updates** | Not enough data | 9.1 (20 reviews) | Not enough data | 
| **Security updates** | Not enough data | 9.3 (22 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Help Scout** | 8.5/10 | 135 |
| **Red Hat Enterprise Linux** | N/A | N/A |
| **macOS Sierra** | N/A | N/A |

#### Generative AI

| Feature | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **Pop-up Chat** | 8.9 (30 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Notifications** | 8.9 (32 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Targeted Emails** | Feature Not Available | Not enough data | Not enough data | 
| **In-App Messaging** | 8.2 (22 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Co-Browsing** | Feature Not Available | Not enough data | Not enough data | 

####  Internal Use

| Feature | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **Customization ** | 7.7 (93 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Conversation Archiving** | 8.7 (29 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Lead Development** | 7.9 (18 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Knowledge Base** | 9.1 (35 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Team Inbox ** | 9.5 (33 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Customer Profiles** | 8.4 (30 reviews) ✓ Verified | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Help Scout** | 8.6/10 | 128 |
| **Red Hat Enterprise Linux** | N/A | N/A |
| **macOS Sierra** | N/A | N/A |

#### Generative AI

| Feature | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **Knowledge Base** | 8.7 (108 reviews) | Not enough data | Not enough data | 
| **Searchable Articles** | 8.3 (103 reviews) | Not enough data | Not enough data | 
| **Community Forums** | Feature Not Available | Not enough data | Not enough data | 
| **Mobile Optimization** | 8.3 (26 reviews) | Not enough data | Not enough data | 
| **Personalization** | 8.5 (29 reviews) | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **Branding** | 8.8 (28 reviews) | Not enough data | Not enough data | 
| **Automation** | 8.7 (32 reviews) | Not enough data | Not enough data | 
| **Artificial Intelligence** | Feature Not Available | Not enough data | Not enough data | 
| **Integrations** | 8.7 (29 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Help Scout** | N/A | N/A |
| **Red Hat Enterprise Linux** | N/A | N/A |
| **macOS Sierra** | N/A | N/A |

#### Generative AI

| Feature | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Operating System

| Product | Score | Reviews |
|---|---|---|
| **Help Scout** | N/A | N/A |
| **Red Hat Enterprise Linux** | 8.2/10 | 33 |
| **macOS Sierra** | 9.2/10 | 65 |

#### Memory Management - Operating System

| Feature | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **RAM management** | Not enough data | 8.6 (23 reviews) | 9.4 (49 reviews) | 

#### Device Management - Operating System

| Feature | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **I/O management** | Not enough data | 8.5 (24 reviews) | 9.3 (49 reviews) | 

#### Backup and Recovery - Operating System

| Feature | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **Data backup** | Not enough data | 7.5 (23 reviews) | 9.3 (47 reviews) | 

#### Error Detection - Operating System

| Feature | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **System operations monitoring** | Not enough data | 8.2 (30 reviews) | 8.9 (46 reviews) | 

### IoT Operating Systems

| Product | Score | Reviews |
|---|---|---|
| **Help Scout** | N/A | N/A |
| **Red Hat Enterprise Linux** | 8.2/10 | 9 |
| **macOS Sierra** | N/A | N/A |

#### Security

| Feature | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **Access Controls** | Not enough data | 8.0 (9 reviews) | Not enough data | 
| **Network Security** | Not enough data | 8.5 (8 reviews) | Not enough data | 
| **Compliance** | Not enough data | 8.5 (8 reviews) | Not enough data | 
| **Cryptography** | Not enough data | 8.3 (8 reviews) | Not enough data | 

---
## Categories

**Unique to Help Scout (8):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Email Management Software](https://www.g2.com/categories/email-management)

**Unique to Red Hat Enterprise Linux (4):** [Operating Systems](https://www.g2.com/categories/operating-system), [IoT Operating Systems](https://www.g2.com/categories/iot-operating-systems), [Server Virtualization Software](https://www.g2.com/categories/server-virtualization), [Container Engine Software](https://www.g2.com/categories/container-engine)

**Unique to macOS Sierra (1):** [Operating Systems](https://www.g2.com/categories/operating-system)


---
## Reviewer Demographics

### By Company Size

| Segment | Help Scout | Red Hat Enterprise Linux | macOS Sierra | 
|---|---|---|---|
| **Small-Business** | 62.0% | 19.4% | 54.3% | 
| **Mid-Market** | 33.7% | 29.7% | 27.1% | 
| **Enterprise** | 4.4% | 50.9% | 18.6% | 

### By Industry

#### Help Scout

- **Computer Software:** 21.2%
- **Information Technology and Services:** 9.9%
- **Internet:** 7.5%
- **Marketing and Advertising:** 4.3%
- **Financial Services:** 4.1%
- **Retail:** 4.1%
- **Consumer Services:** 3.8%
- **Real Estate:** 3.6%
- **Hospital & Health Care:** 3.4%
- **Health, Wellness and Fitness:** 2.4%
- **Other:** 35.8%

#### Red Hat Enterprise Linux

- **Information Technology and Services:** 20.5%
- **Computer Software:** 11.3%
- **Telecommunications:** 6.5%
- **Financial Services:** 5.8%
- **Computer & Network Security:** 5.0%
- **Banking:** 4.3%
- **Higher Education:** 3.7%
- **Defense & Space:** 3.4%
- **Government Administration:** 2.4%
- **Hospital & Health Care:** 2.1%
- **Other:** 35.1%

#### macOS Sierra

- **Computer Software:** 18.7%
- **Information Technology and Services:** 17.8%
- **Marketing and Advertising:** 4.5%
- **Higher Education:** 4.5%
- **Financial Services:** 3.3%
- **Computer & Network Security:** 2.8%
- **Education Management:** 2.6%
- **Hospital & Health Care:** 2.4%
- **Media Production:** 1.7%
- **Accounting:** 1.7%
- **Other:** 40.0%

---
## Alternatives

### Alternatives to Help Scout

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
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- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2913 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7616 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)

### Alternatives to Red Hat Enterprise Linux

- [Ubuntu](https://www.g2.com/products/ubuntu/reviews) — 4.5/5 stars (2389 reviews)
- [Apple iOS](https://www.g2.com/products/apple-ios/reviews) — 4.6/5 stars (1563 reviews)
- [Windows 7](https://www.g2.com/products/windows-7/reviews) — 4.2/5 stars (894 reviews)
- [CentOS](https://www.g2.com/products/centos/reviews) — 4.4/5 stars (426 reviews)
- [Oracle Linux](https://www.g2.com/products/oracle-linux/reviews) — 4.4/5 stars (346 reviews)
- [Android](https://www.g2.com/products/android/reviews) — 4.6/5 stars (1272 reviews)
- [Debian](https://www.g2.com/products/debian/reviews) — 4.6/5 stars (219 reviews)
- [Fedora](https://www.g2.com/products/fedora/reviews) — 4.4/5 stars (211 reviews)
- [Linux Mint](https://www.g2.com/products/linux-mint/reviews) — 4.5/5 stars (189 reviews)
- [Windows 8](https://www.g2.com/products/windows-8/reviews) — 3.7/5 stars (576 reviews)

### Alternatives to macOS Sierra

- [Ubuntu](https://www.g2.com/products/ubuntu/reviews) — 4.5/5 stars (2389 reviews)
- [Windows 7](https://www.g2.com/products/windows-7/reviews) — 4.2/5 stars (894 reviews)
- [CentOS](https://www.g2.com/products/centos/reviews) — 4.4/5 stars (426 reviews)
- [Oracle Solaris](https://www.g2.com/products/oracle-solaris/reviews) — 4.2/5 stars (96 reviews)
- [Fedora](https://www.g2.com/products/fedora/reviews) — 4.4/5 stars (211 reviews)
- [Linux Mint](https://www.g2.com/products/linux-mint/reviews) — 4.5/5 stars (189 reviews)
- [Android](https://www.g2.com/products/android/reviews) — 4.6/5 stars (1272 reviews)
- [Windows 8](https://www.g2.com/products/windows-8/reviews) — 3.7/5 stars (576 reviews)
- [Oracle Linux](https://www.g2.com/products/oracle-linux/reviews) — 4.4/5 stars (346 reviews)
- [Windows 11](https://www.g2.com/products/windows-11/reviews) — 4.5/5 stars (4280 reviews)

---
## Top Discussions

### Help Scout

- Title: [What should I look for in a ticketing system?](https://www.g2.com/discussions/what-should-i-look-for-in-a-ticketing-system) — 2 comments
  > **Top comment:** "What you're looking for in a ticketing system is going to depend on your specific processes for reactively and proactively supporting your customers.

I..."
- Title: [Why sometimes the messages are not merged by themself?](https://www.g2.com/discussions/why-sometimes-the-messages-are-not-merged-by-themself) — 2 comments, 1 upvote
  > **Top comment:** "I think you need to contact support as I do not have had this issue in the last 3 years (+4100 conversations currently recorded)."
- Title: [Is Helpscout a CRM?](https://www.g2.com/discussions/is-helpscout-a-crm) — 1 comment
  > **Top comment:** "No. Help Scout is an excellent tool for answering customer questions. It can be powerfully integrated with a CRM by syncing Help Scout information back to..."
- Title: [What is customer support software?](https://www.g2.com/discussions/what-is-customer-support-software) — 1 comment
  > **Top comment:** "Customer support software is a centralized tool for receiving and responding to feedback. Typical systems allow customers to submit messages or report..."
- Title: [Could there be a voice call integration in the app in the future?](https://www.g2.com/discussions/could-there-be-a-voice-call-integration-in-the-app-in-the-future) — 1 comment, 1 upvote
  > **Top comment:** "Hey RolynnAnne,

I'm Anthony, a member of Help Scout's support team. We have an existing integration (included in all of our plans) with Aircall that..."

### Red Hat Enterprise Linux

- Title: [What in RHEL you guys love?](https://www.g2.com/discussions/35917-what-in-rhel-you-guys-love) — 4 comments, 2 upvotes
  > **Top comment:** "Stability, Security, Lifeycle, World class Support "
- Title: [Why should I use Red Hat Linux?](https://www.g2.com/discussions/why-should-i-use-red-hat-linux) — 1 comment
  > **Top comment:** "If you are looking for a stable, reliable, and secure operating system, then Red Hat Linux is a great choice. Google uses Red Hat Enterprise Linux to power..."
- Title: [What is Red Hat Enterprise Linux used for?](https://www.g2.com/discussions/red-hat-enterprise-linux-what-is-red-hat-enterprise-linux-used-for-19dd5271-6d29-4249-956f-b8dc44f0ce30) — 1 comment
  > **Top comment:** "It is an Operating System"
- Title: [What are the six key features of Red Hat Enterprise Linux?](https://www.g2.com/discussions/what-are-the-six-key-features-of-red-hat-enterprise-linux) — 1 comment
  > **Top comment:** "Lightweight
cost-effective with enterprise licensing
easy to use
most of the software is compatible
most acceptable OS
multiple option for Administrators
"
- Title: [What is Red Hat Enterprise Linux used for?](https://www.g2.com/discussions/red-hat-enterprise-linux-what-is-red-hat-enterprise-linux-used-for) — 1 comment
  > **Top comment:** "RedHat is an organization that comes up with products like Linux bundles, cloud computing components, middleware products, cloud management tools, and..."

### macOS Sierra

- Title: [Is the beta version of MacOS Catalina safe?](https://www.g2.com/discussions/16117-is-the-beta-version-of-macos-catalina-safe) — 4 comments, 1 upvote
  > **Top comment:** "Well, not that much if you are using old school applications that may not have been updated. Since Catalina is completely dropping 32 bits application..."
- Title: [What are the new features in Mac OS High Sierra?](https://www.g2.com/discussions/what-are-the-new-features-in-mac-os-high-sierra) — 1 comment
  > **Top comment:** "When I am listening to music, Safari automatically blocks audio and video in Sierra, unless I authorize it on a specific page. It will not stop the music and..."
- Title: [Is Mac OS Sierra any good?](https://www.g2.com/discussions/is-mac-os-sierra-any-good) — 1 comment
  > **Top comment:** "Yes"
- Title: [What does macOS Sierra do?](https://www.g2.com/discussions/what-does-macos-sierra-do) — 1 comment
  > **Top comment:** "It provides us following features,
1. Siri integration
2. Auto unlock 
3. Universal clipboard"
- Title: [What are you guys using Mac primarily for?](https://www.g2.com/discussions/50710-what-are-you-guys-using-mac-primarily-for) — 1 comment, 1 upvote
  > **Top comment:** "Work"

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/help-scout-vs-red-hat-enterprise-linux-vs-apple-macos-sierra)