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At a Glance
Market Segments
Small-Business (62.3% of reviews)
Small-Business (81.3% of reviews)
Entry-Level Pricing
$0.00 5 Users Per Month
$ 0
Help Scout
Star Rating
(417)4.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansProProfs Help Desk
Star Rating
(18)4.7 out of 5
Market Segments
Small-Business (81.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$ 0
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Help Scout excels in its multi-channel coverage with a score of 9.8, allowing seamless communication across various platforms, while ProProfs Help Desk, although strong, does not match this level of integration.
- Reviewers mention that Help Scout's ticket creation user experience is rated at 9.2, providing a smooth and intuitive interface, whereas ProProfs Help Desk has not been rated in this specific area, leaving some uncertainty about its user experience.
- G2 users highlight that Help Scout's response automation feature scores 8.6, which helps streamline customer interactions, while ProProfs Help Desk lacks detailed feedback on this feature, suggesting it may not be as robust.
- Users on G2 appreciate Help Scout's internal discussion tools, scoring 9.1, which facilitate team collaboration, while ProProfs Help Desk does not provide a comparable rating, indicating potential limitations in team communication features.
- Reviewers say that Help Scout's self-service experience, particularly its knowledge base, is rated at 8.7, making it easy for customers to find answers independently, while ProProfs Help Desk's knowledge base is rated lower, suggesting it may not be as comprehensive.
- Users report that Help Scout's product direction is rated at 8.1, indicating room for improvement, while ProProfs Help Desk shines with a perfect score of 10.0, suggesting a strong commitment to evolving and enhancing their product offerings.
Pricing
Entry-Level Pricing
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
ProProfs Help Desk
Free
$ 0
Best for startups looking to get started with online help desk.
- 1 User
- 1 Inbox
- 100 Tickets/Month
Free Trial
Help Scout
Free Trial is available
ProProfs Help Desk
Free Trial is available
Ratings
Meets Requirements
8.7
315
9.1
9
Ease of Use
9.2
319
9.6
9
Ease of Setup
9.2
163
Not enough data
Ease of Admin
9.1
163
Not enough data
Quality of Support
9.1
289
9.1
9
Has the product been a good partner in doing business?
9.1
156
Not enough data
Product Direction (% positive)
8.2
303
10.0
6
Features by Category
Ticket and Case Management
9.2
175
|
Verified
Not enough data
9.2
174
|
Verified
Not enough data
8.6
188
|
Verified
Not enough data
8.6
164
Not enough data
Feature Not Available
Not enough data
8.7
176
|
Verified
Not enough data
8.9
175
|
Verified
Not enough data
8.2
99
Not enough data
Generative AI
5.2
7
Not enough data
6.1
6
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
Not enough data
9.2
166
|
Verified
Not enough data
7.7
101
|
Verified
Not enough data
7.7
61
Not enough data
6.8
28
|
Verified
Feature Not Available
Platform
7.5
39
Not enough data
7.7
90
|
Verified
Not enough data
8.6
104
|
Verified
Not enough data
8.5
78
|
Verified
Not enough data
8.1
144
|
Verified
Not enough data
8.2
151
|
Verified
Not enough data
Channels
9.7
10
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
Design
7.7
8
Not enough data
8.8
7
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
9.3
10
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
57
Not enough data
8.5
31
Not enough data
8.7
33
Not enough data
8.4
36
Not enough data
Support Automation
8.4
36
Not enough data
8.8
42
Not enough data
8.4
34
Not enough data
9.0
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.0
29
|
Verified
Not enough data
8.9
30
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
22
|
Verified
Not enough data
Feature Not Available
Not enough data
Internal Use
7.7
90
|
Verified
Not enough data
8.7
29
|
Verified
Not enough data
7.9
18
|
Verified
Not enough data
9.0
32
|
Verified
Not enough data
9.5
30
|
Verified
Not enough data
8.4
30
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.7
107
Not enough data
8.3
103
Not enough data
Feature Not Available
Not enough data
8.3
26
Not enough data
8.5
29
Not enough data
Self-Service Platform
8.8
28
Not enough data
8.7
31
Not enough data
Feature Not Available
Not enough data
8.7
29
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Help Scout and ProProfs Help Desk are categorized as Digital Customer Service Platforms, Shared Inbox, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Help Scout is categorized as Conversational Support, Customer Communications Management, and Email Management
ProProfs Help Desk has no unique categories
Reviews
Reviewers' Company Size
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ProProfs Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.4%
Information Technology and Services
9.9%
Internet
7.6%
Marketing and Advertising
4.4%
Retail
4.2%
Other
53.4%
Information Technology and Services
25.0%
Computer Software
25.0%
Marketing and Advertising
18.8%
Management Consulting
6.3%
Furniture
6.3%
Other
18.8%
Discussions
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
ProProfs Help Desk has no discussions with answers
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