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Compare Help Scout, Moxie, and Zendesk Support

Pricing

 
Basic
$8
user/month
Essential
$5
/month
 
Standard
$15
user/month
Team
$19
/month
 
Plus
$27
user/month
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
Moxie
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
7.5
8.7
Ease of Use
Ease of Use
9.2
7.7
8.6
Ease of Setup
Ease of Setup
8.8
8.3
8.2
Ease of Admin
Ease of Admin
8.8
7.9
8.3
Quality of Support
Quality of Support
8.8
8.6
8.4
Ease of Doing Business With
Ease of Doing Business With
8.9
8.9
8.4
Product Direction (% positive)
Product Direction (% positive)
7.8
5.1
7.6
Meets Requirements
Help Scout
8.5
Moxie
7.5
Zendesk Support
8.7
Ease of Use
Help Scout
9.2
Moxie
7.7
Zendesk Support
8.6
Ease of Setup
Help Scout
8.8
Moxie
8.3
Zendesk Support
8.2
Ease of Admin
Help Scout
8.8
Moxie
7.9
Zendesk Support
8.3
Quality of Support
Help Scout
8.8
Moxie
8.6
Zendesk Support
8.4
Ease of Doing Business With
Help Scout
8.9
Moxie
8.9
Zendesk Support
8.4
Product Direction (% positive)
Help Scout
7.8
Moxie
5.1
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
Help Scout
8.3
Moxie
Not enough data available
Zendesk Support
8.5
Response Automation
Help Scout
8.4
Moxie
Not enough data available
Zendesk Support
8.4
SLA Management
Help Scout
Not enough data available
Moxie
Not enough data available
Zendesk Support
8.1
Attachments/Screencasts
Help Scout
8.5
Moxie
Not enough data available
Zendesk Support
8.4
Ticket Collaboration
Help Scout
8.8
Moxie
Not enough data available
Zendesk Support
8.6
Ticket creation user experience
Help Scout
9.1
Moxie
Not enough data available
Zendesk Support
8.9
Ticket response user experience
Help Scout
9.3
Moxie
Not enough data available
Zendesk Support
8.7
Knowledge Share
Knowledge Base
Help Scout
8.7
Moxie
Not enough data available
Zendesk Support
8.6
Searchable Articles
Help Scout
7.9
Moxie
Not enough data available
Zendesk Support
8.6
Community Forums
Help Scout
8.3
Moxie
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
Help Scout
8.0
Moxie
Not enough data available
Zendesk Support
8.2
Interaction
Web Portals
Help Scout
8.8
Moxie
Not enough data available
Zendesk Support
8.6
Forum to Reponse
Help Scout
8.1
Moxie
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
Help Scout
8.7
Moxie
Not enough data available
Zendesk Support
8.9
Live Chat
Help Scout
6.5
Moxie
Not enough data available
Zendesk Support
8.6
Communication Channels
Customer Portal
Help Scout
9.0
Moxie
Not enough data available
Zendesk Support
8.5
Email to Case
Help Scout
9.2
Moxie
Not enough data available
Zendesk Support
8.8
Chat/Live Support
Help Scout
6.9
Moxie
Not enough data available
Zendesk Support
8.4
Social Integration
Help Scout
8.0
Moxie
Not enough data available
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
Moxie
Not enough data available
Zendesk Support
8.1
Customer and Contacts Database
Help Scout
7.7
Moxie
Not enough data available
Zendesk Support
8.2
Products and Version Tracking
Help Scout
Not enough data available
Moxie
Not enough data available
Zendesk Support
8.2
Call Scripting
Help Scout
Not enough data available
Moxie
Not enough data available
Zendesk Support
8.0
Interactive Voice Response (IVR)
Help Scout
Not enough data available
Moxie
Not enough data available
Zendesk Support
7.8
Self Service/Community
Forums
Help Scout
Not enough data available
Moxie
Not enough data available
Zendesk Support
8.1
Knowledge Base
Help Scout
8.4
Moxie
Not enough data available
Zendesk Support
8.4
Ideas/Feedback
Help Scout
9.2
Moxie
Not enough data available
Zendesk Support
8.1
Q&A
Help Scout
9.7
Moxie
Not enough data available
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
Moxie
Not enough data available
Zendesk Support
8.0
Reporting
Help Scout
8.1
Moxie
Not enough data available
Zendesk Support
8.0
Dashboards
Help Scout
8.3
Moxie
Not enough data available
Zendesk Support
8.1
Platform
ITIL Compliance
Help Scout
Not enough data available
Moxie
Not enough data available
Zendesk Support
8.2
Mobile User Support
Help Scout
Not enough data available
Moxie
Not enough data available
Zendesk Support
8.1
Customization
Help Scout
7.6
Moxie
Not enough data available
Zendesk Support
8.0
User, Role, and Access Management
Help Scout
8.5
Moxie
Not enough data available
Zendesk Support
8.3
Internationalization
Help Scout
8.2
Moxie
Not enough data available
Zendesk Support
8.2
Performance & Reliability
Help Scout
9.4
Moxie
Not enough data available
Zendesk Support
8.5
Integration APIs
Help Scout
8.4
Moxie
Not enough data available
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
4.8%
38.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.2%
57.1%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.9%
38.1%
16.7%
Help Scout
Small-Business
55.9%
Mid-Market
39.2%
Enterprise
4.9%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
Zendesk Support
Small-Business
38.3%
Mid-Market
44.9%
Enterprise
16.7%

Reviewers' Industry

 
Computer Software
23.0%
Insurance
10.7%
Computer Software
17.7%
 
Internet
17.5%
Financial Services
10.7%
Information Technology and Services
15.2%
 
Information Technology and Services
7.7%
Retail
7.1%
Internet
10.0%
 
Marketing and Advertising
6.0%
Internet
7.1%
Marketing and Advertising
4.8%
 
Hospital & Health Care
4.9%
Individual & Family Services
7.1%
Retail
3.4%
 
Other
41.0%
Other
57.1%
Other
48.8%
Help Scout
Computer Software
23.0%
Internet
17.5%
Information Technology and Services
7.7%
Marketing and Advertising
6.0%
Hospital & Health Care
4.9%
Other
41.0%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
Zendesk Support
Computer Software
17.7%
Information Technology and Services
15.2%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.4%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 User

We use Moxie for our call center. They can find anything that we put out there for them to use as a resource to provide exceptional customer service. Moxie has been our partner for as long as I can remember.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

G2 User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

Moxie
Most Helpful Favorable Review
G2 User

We use Moxie for our call center. They can find anything that we put out there for them to use as a resource to provide exceptional customer service. Moxie has been our partner for as long as I can remember.

Most Helpful Critical Review
G2 User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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