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Compare Help Scout, Moxie, and TeamSupport

Pricing

 
Basic
$8
user/month
Support Desk
$50
/ agent / month billed annually
 
Standard
$15
user/month
Enterprise
$65
/ agent / month billed annually
 
Plus
$27
user/month
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
Moxie
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
7.5
8.6
Ease of Use
Ease of Use
9.2
7.7
8.6
Ease of Setup
Ease of Setup
8.8
8.3
8.3
Ease of Admin
Ease of Admin
8.8
7.9
8.7
Quality of Support
Quality of Support
8.8
8.6
8.8
Ease of Doing Business With
Ease of Doing Business With
8.9
8.9
9.2
Product Direction (% positive)
Product Direction (% positive)
7.8
5.1
9.0
Meets Requirements
Help Scout
8.5
Moxie
7.5
TeamSupport
8.6
Ease of Use
Help Scout
9.2
Moxie
7.7
TeamSupport
8.6
Ease of Setup
Help Scout
8.8
Moxie
8.3
TeamSupport
8.3
Ease of Admin
Help Scout
8.8
Moxie
7.9
TeamSupport
8.7
Quality of Support
Help Scout
8.8
Moxie
8.6
TeamSupport
8.8
Ease of Doing Business With
Help Scout
8.9
Moxie
8.9
TeamSupport
9.2
Product Direction (% positive)
Help Scout
7.8
Moxie
5.1
TeamSupport
9.0

Features

Ticket and Case Management
Workflow
Help Scout
8.3
Moxie
Not enough data available
TeamSupport
8.4
Response Automation
Help Scout
8.4
Moxie
Not enough data available
TeamSupport
8.5
SLA Management
Help Scout
Not enough data available
Moxie
Not enough data available
TeamSupport
8.4
Attachments/Screencasts
Help Scout
8.5
Moxie
Not enough data available
TeamSupport
8.6
Ticket Collaboration
Help Scout
8.8
Moxie
Not enough data available
TeamSupport
8.8
Ticket creation user experience
Help Scout
9.1
Moxie
Not enough data available
TeamSupport
8.9
Ticket response user experience
Help Scout
9.3
Moxie
Not enough data available
TeamSupport
8.8
Knowledge Share
Knowledge Base
Help Scout
8.7
Moxie
Not enough data available
TeamSupport
8.4
Searchable Articles
Help Scout
7.9
Moxie
Not enough data available
TeamSupport
8.3
Community Forums
Help Scout
8.3
Moxie
Not enough data available
TeamSupport
8.1
Interactive FAQs & Forums
Help Scout
8.0
Moxie
Not enough data available
TeamSupport
8.3
Interaction
Web Portals
Help Scout
8.8
Moxie
Not enough data available
TeamSupport
8.7
Forum to Reponse
Help Scout
8.1
Moxie
Not enough data available
TeamSupport
8.4
Tickets and Tagging
Help Scout
8.7
Moxie
Not enough data available
TeamSupport
8.9
Live Chat
Help Scout
6.5
Moxie
Not enough data available
TeamSupport
8.4
Communication Channels
Customer Portal
Help Scout
9.0
Moxie
Not enough data available
TeamSupport
8.4
Email to Case
Help Scout
9.2
Moxie
Not enough data available
TeamSupport
8.9
Chat/Live Support
Help Scout
6.9
Moxie
Not enough data available
TeamSupport
8.4
Social Integration
Help Scout
8.0
Moxie
Not enough data available
TeamSupport
8.5
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
Moxie
Not enough data available
TeamSupport
8.0
Customer and Contacts Database
Help Scout
7.7
Moxie
Not enough data available
TeamSupport
8.6
Products and Version Tracking
Help Scout
Not enough data available
Moxie
Not enough data available
TeamSupport
8.6
Call Scripting
Help Scout
Not enough data available
Moxie
Not enough data available
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
Help Scout
Not enough data available
Moxie
Not enough data available
TeamSupport
Not enough data available
Self Service/Community
Forums
Help Scout
Not enough data available
Moxie
Not enough data available
TeamSupport
8.3
Knowledge Base
Help Scout
8.4
Moxie
Not enough data available
TeamSupport
8.4
Ideas/Feedback
Help Scout
9.2
Moxie
Not enough data available
TeamSupport
8.4
Q&A
Help Scout
9.7
Moxie
Not enough data available
TeamSupport
8.5
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
Moxie
Not enough data available
TeamSupport
Not enough data available
Reporting
Help Scout
8.1
Moxie
Not enough data available
TeamSupport
8.3
Dashboards
Help Scout
8.3
Moxie
Not enough data available
TeamSupport
8.6
Platform
ITIL Compliance
Help Scout
Not enough data available
Moxie
Not enough data available
TeamSupport
Not enough data available
Mobile User Support
Help Scout
Not enough data available
Moxie
Not enough data available
TeamSupport
7.4
Customization
Help Scout
7.6
Moxie
Not enough data available
TeamSupport
8.5
User, Role, and Access Management
Help Scout
8.5
Moxie
Not enough data available
TeamSupport
8.7
Internationalization
Help Scout
8.2
Moxie
Not enough data available
TeamSupport
7.9
Performance & Reliability
Help Scout
9.4
Moxie
Not enough data available
TeamSupport
8.7
Integration APIs
Help Scout
8.4
Moxie
Not enough data available
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
4.8%
40.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.2%
57.1%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.9%
38.1%
12.0%
Help Scout
Small-Business
55.9%
Mid-Market
39.2%
Enterprise
4.9%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
TeamSupport
Small-Business
40.7%
Mid-Market
47.3%
Enterprise
12.0%

Reviewers' Industry

 
Computer Software
23.0%
Insurance
10.7%
Computer Software
26.6%
 
Internet
17.5%
Financial Services
10.7%
Information Technology and Services
21.0%
 
Information Technology and Services
7.7%
Retail
7.1%
Internet
5.6%
 
Marketing and Advertising
6.0%
Internet
7.1%
Financial Services
4.4%
 
Hospital & Health Care
4.9%
Individual & Family Services
7.1%
Hospitality
3.7%
 
Other
41.0%
Other
57.1%
Other
38.7%
Help Scout
Computer Software
23.0%
Internet
17.5%
Information Technology and Services
7.7%
Marketing and Advertising
6.0%
Hospital & Health Care
4.9%
Other
41.0%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
TeamSupport
Computer Software
26.6%
Information Technology and Services
21.0%
Internet
5.6%
Financial Services
4.4%
Hospitality
3.7%
Other
38.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 User

We use Moxie for our call center. They can find anything that we put out there for them to use as a resource to provide exceptional customer service. Moxie has been our partner for as long as I can remember.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

G2 User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

G2 User in Hospitality

Been having issues with a customer Open Tickets refreshing

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

Moxie
Most Helpful Favorable Review
G2 User

We use Moxie for our call center. They can find anything that we put out there for them to use as a resource to provide exceptional customer service. Moxie has been our partner for as long as I can remember.

Most Helpful Critical Review
G2 User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Hospitality

Been having issues with a customer Open Tickets refreshing

Screenshots

 
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Videos

 No videos providedNo videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Help Scout
No videos provided
Moxie
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Downloads

Help Scout
No downloads provided
Moxie
No downloads provided
Ask Help Scout a QuestionContact Help ScoutAsk Moxie a QuestionContact Moxie