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Compare Help Scout, Moxie, and Kayako

Pricing

 
Basic
$8
user/month
Inbox
$15
/agent/month
 
Standard
$15
user/month
Growth
$30
/agent/month
 
Plus
$27
user/month
Scale
$60
/agent/month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
Moxie
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.4
7.5
8.1
Ease of Use
Ease of Use
9.2
7.7
8.4
Ease of Setup
Ease of Setup
8.8
8.3
8.0
Ease of Admin
Ease of Admin
8.8
7.9
8.1
Quality of Support
Quality of Support
8.8
8.6
8.2
Ease of Doing Business With
Ease of Doing Business With
8.9
8.9
8.4
Product Direction (% positive)
Product Direction (% positive)
7.8
5.1
7.0
Meets Requirements
Help Scout
8.4
Moxie
7.5
Kayako
8.1
Ease of Use
Help Scout
9.2
Moxie
7.7
Kayako
8.4
Ease of Setup
Help Scout
8.8
Moxie
8.3
Kayako
8.0
Ease of Admin
Help Scout
8.8
Moxie
7.9
Kayako
8.1
Quality of Support
Help Scout
8.8
Moxie
8.6
Kayako
8.2
Ease of Doing Business With
Help Scout
8.9
Moxie
8.9
Kayako
8.4
Product Direction (% positive)
Help Scout
7.8
Moxie
5.1
Kayako
7.0

Features

Ticket and Case Management
Workflow
Help Scout
8.3
Moxie
Not enough data available
Kayako
8.1
Response Automation
Help Scout
8.4
Moxie
Not enough data available
Kayako
8.3
SLA Management
Help Scout
Not enough data available
Moxie
Not enough data available
Kayako
7.9
Attachments/Screencasts
Help Scout
8.5
Moxie
Not enough data available
Kayako
7.5
Ticket Collaboration
Help Scout
8.8
Moxie
Not enough data available
Kayako
8.5
Ticket creation user experience
Help Scout
9.1
Moxie
Not enough data available
Kayako
8.7
Ticket response user experience
Help Scout
9.3
Moxie
Not enough data available
Kayako
8.4
Knowledge Share
Knowledge Base
Help Scout
8.7
Moxie
Not enough data available
Kayako
8.9
Searchable Articles
Help Scout
7.9
Moxie
Not enough data available
Kayako
9.2
Community Forums
Help Scout
8.3
Moxie
Not enough data available
Kayako
8.6
Interactive FAQs & Forums
Help Scout
8.0
Moxie
Not enough data available
Kayako
8.5
Interaction
Web Portals
Help Scout
8.8
Moxie
Not enough data available
Kayako
9.0
Forum to Reponse
Help Scout
8.1
Moxie
Not enough data available
Kayako
8.0
Tickets and Tagging
Help Scout
8.7
Moxie
Not enough data available
Kayako
9.3
Live Chat
Help Scout
6.5
Moxie
Not enough data available
Kayako
8.9
Communication Channels
Customer Portal
Help Scout
9.0
Moxie
Not enough data available
Kayako
8.3
Email to Case
Help Scout
9.2
Moxie
Not enough data available
Kayako
8.7
Chat/Live Support
Help Scout
6.9
Moxie
Not enough data available
Kayako
8.2
Social Integration
Help Scout
8.0
Moxie
Not enough data available
Kayako
6.9
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
Moxie
Not enough data available
Kayako
7.0
Customer and Contacts Database
Help Scout
7.7
Moxie
Not enough data available
Kayako
7.6
Products and Version Tracking
Help Scout
Not enough data available
Moxie
Not enough data available
Kayako
6.9
Call Scripting
Help Scout
Not enough data available
Moxie
Not enough data available
Kayako
6.7
Interactive Voice Response (IVR)
Help Scout
Not enough data available
Moxie
Not enough data available
Kayako
6.7
Self Service/Community
Forums
Help Scout
Not enough data available
Moxie
Not enough data available
Kayako
7.7
Knowledge Base
Help Scout
8.4
Moxie
Not enough data available
Kayako
7.9
Ideas/Feedback
Help Scout
9.2
Moxie
Not enough data available
Kayako
7.2
Q&A
Help Scout
9.7
Moxie
Not enough data available
Kayako
7.8
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
Moxie
Not enough data available
Kayako
6.6
Reporting
Help Scout
8.0
Moxie
Not enough data available
Kayako
7.2
Dashboards
Help Scout
8.2
Moxie
Not enough data available
Kayako
7.6
Platform
ITIL Compliance
Help Scout
Not enough data available
Moxie
Not enough data available
Kayako
7.7
Mobile User Support
Help Scout
Not enough data available
Moxie
Not enough data available
Kayako
7.7
Customization
Help Scout
7.6
Moxie
Not enough data available
Kayako
7.8
User, Role, and Access Management
Help Scout
8.5
Moxie
Not enough data available
Kayako
8.2
Internationalization
Help Scout
8.2
Moxie
Not enough data available
Kayako
8.0
Performance & Reliability
Help Scout
9.4
Moxie
Not enough data available
Kayako
8.6
Integration APIs
Help Scout
8.4
Moxie
Not enough data available
Kayako
8.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.6%
4.8%
56.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.4%
57.1%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.9%
38.1%
7.7%
Help Scout
Small-Business
55.6%
Mid-Market
39.4%
Enterprise
4.9%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
Kayako
Small-Business
56.5%
Mid-Market
35.7%
Enterprise
7.7%

Reviewers' Industry

 
Computer Software
23.1%
Insurance
10.7%
Information Technology and Services
23.4%
 
Internet
17.6%
Financial Services
10.7%
Computer Software
17.7%
 
Information Technology and Services
7.7%
Retail
7.1%
Telecommunications
7.2%
 
Marketing and Advertising
5.5%
Internet
7.1%
Internet
5.3%
 
Hospital & Health Care
4.9%
Individual & Family Services
7.1%
Marketing and Advertising
3.8%
 
Other
41.2%
Other
57.1%
Other
42.6%
Help Scout
Computer Software
23.1%
Internet
17.6%
Information Technology and Services
7.7%
Marketing and Advertising
5.5%
Hospital & Health Care
4.9%
Other
41.2%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
Kayako
Information Technology and Services
23.4%
Computer Software
17.7%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 User in Insurance

the interface is pretty straightforward for the most part

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

Sara C.
User

I have not had issues with Moxie yet. However, I can see this application being hard for people who are not great with technology.

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

Moxie
Most Helpful Favorable Review
G2 User in Insurance

the interface is pretty straightforward for the most part

Most Helpful Critical Review
Sara C.
User

I have not had issues with Moxie yet. However, I can see this application being hard for people who are not great with technology.

Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
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Videos

 No videos providedNo videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Help Scout
No videos provided
Moxie
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Downloads

 No downloads providedNo downloads provided
Help Scout
No downloads provided
Moxie
No downloads provided
Ask Help Scout a QuestionContact Help ScoutAsk Moxie a QuestionContact MoxieAsk Kayako a QuestionContact Kayako