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Compare Help Scout, Moxie, and HappyFox

Pricing

 
Basic
$8
user/month
Mighty
$29
per staff / month
 
Standard
$15
user/month
Fantastic
$49
per staff / month
 
Plus
$27
user/month
Enterprise
$69
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
Moxie
Free Trial Unavailable
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
7.5
8.9
Ease of Use
Ease of Use
9.2
7.7
9.3
Ease of Setup
Ease of Setup
8.8
8.3
8.9
Ease of Admin
Ease of Admin
8.8
7.9
9.1
Quality of Support
Quality of Support
8.8
8.6
9.2
Ease of Doing Business With
Ease of Doing Business With
8.9
8.9
9.3
Product Direction (% positive)
Product Direction (% positive)
7.8
5.1
9.2
Meets Requirements
Help Scout
8.5
Moxie
7.5
HappyFox
8.9
Ease of Use
Help Scout
9.2
Moxie
7.7
HappyFox
9.3
Ease of Setup
Help Scout
8.8
Moxie
8.3
HappyFox
8.9
Ease of Admin
Help Scout
8.8
Moxie
7.9
HappyFox
9.1
Quality of Support
Help Scout
8.8
Moxie
8.6
HappyFox
9.2
Ease of Doing Business With
Help Scout
8.9
Moxie
8.9
HappyFox
9.3
Product Direction (% positive)
Help Scout
7.8
Moxie
5.1
HappyFox
9.2

Features

Ticket and Case Management
Workflow
Help Scout
8.3
Moxie
Not enough data available
HappyFox
8.7
Response Automation
Help Scout
8.4
Moxie
Not enough data available
HappyFox
8.9
SLA Management
Help Scout
Not enough data available
Moxie
Not enough data available
HappyFox
8.6
Attachments/Screencasts
Help Scout
8.5
Moxie
Not enough data available
HappyFox
8.4
Ticket Collaboration
Help Scout
8.8
Moxie
Not enough data available
HappyFox
8.9
Ticket creation user experience
Help Scout
9.1
Moxie
Not enough data available
HappyFox
9.2
Ticket response user experience
Help Scout
9.3
Moxie
Not enough data available
HappyFox
9.0
Knowledge Share
Knowledge Base
Help Scout
8.7
Moxie
Not enough data available
HappyFox
8.5
Searchable Articles
Help Scout
7.9
Moxie
Not enough data available
HappyFox
8.8
Community Forums
Help Scout
8.3
Moxie
Not enough data available
HappyFox
Not enough data available
Interactive FAQs & Forums
Help Scout
8.0
Moxie
Not enough data available
HappyFox
Not enough data available
Interaction
Web Portals
Help Scout
8.8
Moxie
Not enough data available
HappyFox
7.4
Forum to Reponse
Help Scout
8.1
Moxie
Not enough data available
HappyFox
8.1
Tickets and Tagging
Help Scout
8.7
Moxie
Not enough data available
HappyFox
9.3
Live Chat
Help Scout
6.5
Moxie
Not enough data available
HappyFox
8.1
Communication Channels
Customer Portal
Help Scout
9.0
Moxie
Not enough data available
HappyFox
9.0
Email to Case
Help Scout
9.2
Moxie
Not enough data available
HappyFox
9.1
Chat/Live Support
Help Scout
6.9
Moxie
Not enough data available
HappyFox
8.8
Social Integration
Help Scout
8.0
Moxie
Not enough data available
HappyFox
8.4
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
Moxie
Not enough data available
HappyFox
Not enough data available
Customer and Contacts Database
Help Scout
7.7
Moxie
Not enough data available
HappyFox
8.3
Products and Version Tracking
Help Scout
Not enough data available
Moxie
Not enough data available
HappyFox
8.6
Call Scripting
Help Scout
Not enough data available
Moxie
Not enough data available
HappyFox
Not enough data available
Interactive Voice Response (IVR)
Help Scout
Not enough data available
Moxie
Not enough data available
HappyFox
Not enough data available
Self Service/Community
Forums
Help Scout
Not enough data available
Moxie
Not enough data available
HappyFox
8.0
Knowledge Base
Help Scout
8.4
Moxie
Not enough data available
HappyFox
8.4
Ideas/Feedback
Help Scout
9.2
Moxie
Not enough data available
HappyFox
8.6
Q&A
Help Scout
9.7
Moxie
Not enough data available
HappyFox
8.7
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
Moxie
Not enough data available
HappyFox
Not enough data available
Reporting
Help Scout
8.1
Moxie
Not enough data available
HappyFox
8.3
Dashboards
Help Scout
8.3
Moxie
Not enough data available
HappyFox
8.6
Platform
ITIL Compliance
Help Scout
Not enough data available
Moxie
Not enough data available
HappyFox
9.1
Mobile User Support
Help Scout
Not enough data available
Moxie
Not enough data available
HappyFox
7.3
Customization
Help Scout
7.6
Moxie
Not enough data available
HappyFox
8.3
User, Role, and Access Management
Help Scout
8.5
Moxie
Not enough data available
HappyFox
8.7
Internationalization
Help Scout
8.2
Moxie
Not enough data available
HappyFox
9.1
Performance & Reliability
Help Scout
9.4
Moxie
Not enough data available
HappyFox
9.2
Integration APIs
Help Scout
8.4
Moxie
Not enough data available
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
4.8%
45.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.2%
57.1%
38.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.9%
38.1%
15.3%
Help Scout
Small-Business
55.9%
Mid-Market
39.2%
Enterprise
4.9%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
HappyFox
Small-Business
45.9%
Mid-Market
38.8%
Enterprise
15.3%

Reviewers' Industry

 
Computer Software
23.0%
Insurance
10.7%
Information Technology and Services
14.0%
 
Internet
17.5%
Financial Services
10.7%
Computer Software
12.1%
 
Information Technology and Services
7.7%
Retail
7.1%
Higher Education
6.4%
 
Marketing and Advertising
6.0%
Internet
7.1%
Real Estate
3.8%
 
Hospital & Health Care
4.9%
Individual & Family Services
7.1%
Education Management
3.8%
 
Other
41.0%
Other
57.1%
Other
59.9%
Help Scout
Computer Software
23.0%
Internet
17.5%
Information Technology and Services
7.7%
Marketing and Advertising
6.0%
Hospital & Health Care
4.9%
Other
41.0%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
HappyFox
Information Technology and Services
14.0%
Computer Software
12.1%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 User

We use Moxie for our call center. They can find anything that we put out there for them to use as a resource to provide exceptional customer service. Moxie has been our partner for as long as I can remember.

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Most Helpful Critical Review
Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

G2 User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

G2 User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

Moxie
Most Helpful Favorable Review
G2 User

We use Moxie for our call center. They can find anything that we put out there for them to use as a resource to provide exceptional customer service. Moxie has been our partner for as long as I can remember.

Most Helpful Critical Review
G2 User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

HappyFox
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
G2 User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

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