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Compare Help Scout, Moxie, and Freshdesk

Pricing

 
Plus
$27
user/month
Sprout
Free
for UNLIMITED agents
 
Basic
$8
user/month
Blossom
$19
/ agent / month billed annually
 
Standard
$15
user/month
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Help Scout
Plus
$27user/month
Basic
$8user/month
Standard
$15user/month
Free Trial Unavailable
Moxie
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
7.5
8.5
Ease of Use
Ease of Use
9.2
7.7
8.8
Ease of Setup
Ease of Setup
8.8
8.3
8.6
Ease of Admin
Ease of Admin
8.8
7.9
8.7
Quality of Support
Quality of Support
8.8
8.6
8.9
Ease of Doing Business With
Ease of Doing Business With
8.9
8.9
8.8
Product Direction (% positive)
Product Direction (% positive)
7.8
5.1
8.6
Meets Requirements
Help Scout
8.5
Moxie
7.5
Freshdesk
8.5
Ease of Use
Help Scout
9.2
Moxie
7.7
Freshdesk
8.8
Ease of Setup
Help Scout
8.8
Moxie
8.3
Freshdesk
8.6
Ease of Admin
Help Scout
8.8
Moxie
7.9
Freshdesk
8.7
Quality of Support
Help Scout
8.8
Moxie
8.6
Freshdesk
8.9
Ease of Doing Business With
Help Scout
8.9
Moxie
8.9
Freshdesk
8.8
Product Direction (% positive)
Help Scout
7.8
Moxie
5.1
Freshdesk
8.6

Features

Ticket and Case Management
Workflow
Help Scout
8.3
Moxie
Not enough data available
Freshdesk
8.4
Response Automation
Help Scout
8.4
Moxie
Not enough data available
Freshdesk
8.5
SLA Management
Help Scout
Not enough data available
Moxie
Not enough data available
Freshdesk
8.2
Attachments/Screencasts
Help Scout
8.5
Moxie
Not enough data available
Freshdesk
8.4
Ticket Collaboration
Help Scout
8.8
Moxie
Not enough data available
Freshdesk
8.6
Ticket creation user experience
Help Scout
9.1
Moxie
Not enough data available
Freshdesk
8.9
Ticket response user experience
Help Scout
9.3
Moxie
Not enough data available
Freshdesk
8.8
Knowledge Share
Knowledge Base
Help Scout
8.7
Moxie
Not enough data available
Freshdesk
8.8
Searchable Articles
Help Scout
7.9
Moxie
Not enough data available
Freshdesk
8.6
Community Forums
Help Scout
8.3
Moxie
Not enough data available
Freshdesk
8.4
Interactive FAQs & Forums
Help Scout
8.0
Moxie
Not enough data available
Freshdesk
8.5
Interaction
Web Portals
Help Scout
8.8
Moxie
Not enough data available
Freshdesk
7.2
Forum to Reponse
Help Scout
8.1
Moxie
Not enough data available
Freshdesk
8.5
Tickets and Tagging
Help Scout
8.7
Moxie
Not enough data available
Freshdesk
8.8
Live Chat
Help Scout
6.5
Moxie
Not enough data available
Freshdesk
8.8
Communication Channels
Customer Portal
Help Scout
9.0
Moxie
Not enough data available
Freshdesk
8.6
Email to Case
Help Scout
9.2
Moxie
Not enough data available
Freshdesk
9.0
Chat/Live Support
Help Scout
6.9
Moxie
Not enough data available
Freshdesk
8.5
Social Integration
Help Scout
8.0
Moxie
Not enough data available
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
Moxie
Not enough data available
Freshdesk
8.3
Customer and Contacts Database
Help Scout
7.7
Moxie
Not enough data available
Freshdesk
8.0
Products and Version Tracking
Help Scout
Not enough data available
Moxie
Not enough data available
Freshdesk
8.2
Call Scripting
Help Scout
Not enough data available
Moxie
Not enough data available
Freshdesk
8.2
Interactive Voice Response (IVR)
Help Scout
Not enough data available
Moxie
Not enough data available
Freshdesk
8.4
Self Service/Community
Forums
Help Scout
Not enough data available
Moxie
Not enough data available
Freshdesk
8.3
Knowledge Base
Help Scout
8.4
Moxie
Not enough data available
Freshdesk
8.5
Ideas/Feedback
Help Scout
9.2
Moxie
Not enough data available
Freshdesk
8.4
Q&A
Help Scout
9.7
Moxie
Not enough data available
Freshdesk
8.6
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
Moxie
Not enough data available
Freshdesk
8.2
Reporting
Help Scout
8.1
Moxie
Not enough data available
Freshdesk
7.8
Dashboards
Help Scout
8.3
Moxie
Not enough data available
Freshdesk
8.2
Platform
ITIL Compliance
Help Scout
Not enough data available
Moxie
Not enough data available
Freshdesk
8.3
Mobile User Support
Help Scout
Not enough data available
Moxie
Not enough data available
Freshdesk
8.1
Customization
Help Scout
7.6
Moxie
Not enough data available
Freshdesk
8.0
User, Role, and Access Management
Help Scout
8.5
Moxie
Not enough data available
Freshdesk
8.5
Internationalization
Help Scout
8.2
Moxie
Not enough data available
Freshdesk
8.1
Performance & Reliability
Help Scout
9.4
Moxie
Not enough data available
Freshdesk
8.8
Integration APIs
Help Scout
8.4
Moxie
Not enough data available
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
4.8%
52.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.2%
57.1%
36.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.9%
38.1%
10.9%
Help Scout
Small-Business
55.9%
Mid-Market
39.2%
Enterprise
4.9%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
Freshdesk
Small-Business
52.6%
Mid-Market
36.5%
Enterprise
10.9%

Reviewers' Industry

 
Computer Software
23.0%
Insurance
10.7%
Information Technology and Services
20.4%
 
Internet
17.5%
Financial Services
10.7%
Computer Software
13.9%
 
Information Technology and Services
7.7%
Retail
7.1%
Internet
5.9%
 
Marketing and Advertising
6.0%
Internet
7.1%
Education Management
3.7%
 
Hospital & Health Care
4.9%
Individual & Family Services
7.1%
E-Learning
3.4%
 
Other
41.0%
Other
57.1%
Other
52.7%
Help Scout
Computer Software
23.0%
Internet
17.5%
Information Technology and Services
7.7%
Marketing and Advertising
6.0%
Hospital & Health Care
4.9%
Other
41.0%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 User in Consumer Goods

Moxie is a company filled with innovate thinkers! Provided us with great ideas for our brand, image, and media platforms. Great people and great service.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Integration is very minimal, especially compared to Zendesk

G2 User in Hospitality

As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

Integration is very minimal, especially compared to Zendesk

Moxie
Most Helpful Favorable Review
G2 User in Consumer Goods

Moxie is a company filled with innovate thinkers! Provided us with great ideas for our brand, image, and media platforms. Great people and great service.

Most Helpful Critical Review
G2 User in Hospitality

As an administrator, Moxie was a pain to customize to our needs. The interface was not great and we did any reporting outside the product since the reporting features within Moxie were not effective.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos providedNo videos provided
Help Scout
No videos provided
Moxie
No videos provided
Freshdesk

Downloads

Help Scout
No downloads provided
Moxie
No downloads provided
Ask Help Scout a QuestionContact Help ScoutAsk Moxie a QuestionContact MoxieAsk Freshdesk a QuestionContact Freshdesk