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Compare Help Scout vs Moxie
See this
comparison of Help Scout vs. Moxie
based on data from user reviews. Help Scout rates 4.3/5 stars with 149 reviews. Moxie rates 3.6/5 stars with 21 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Basic
$8
user/month
 
Standard
$15
user/month
 
Plus
$27
user/month
 
Free Trial Unavailable
Free Trial Unavailable
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
Moxie
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
7.5
Ease of Use
Ease of Use
9.2
7.7
Ease of Setup
Ease of Setup
8.8
8.3
Ease of Admin
Ease of Admin
8.8
7.9
Quality of Support
Quality of Support
8.8
8.6
Ease of Doing Business With
Ease of Doing Business With
8.9
8.9
Product Direction (% positive)
Product Direction (% positive)
7.8
5.1
Meets Requirements
Help Scout
8.5
Moxie
7.5
Ease of Use
Help Scout
9.2
Moxie
7.7
Ease of Setup
Help Scout
8.8
Moxie
8.3
Ease of Admin
Help Scout
8.8
Moxie
7.9
Quality of Support
Help Scout
8.8
Moxie
8.6
Ease of Doing Business With
Help Scout
8.9
Moxie
8.9
Product Direction (% positive)
Help Scout
7.8
Moxie
5.1

Features

Ticket and Case Management
Workflow
Help Scout
8.3
Moxie
Not enough data available
Response Automation
Help Scout
8.4
Moxie
Not enough data available
SLA Management
Help Scout
Not enough data available
Moxie
Not enough data available
Attachments/Screencasts
Help Scout
8.5
Moxie
Not enough data available
Ticket Collaboration
Help Scout
8.8
Moxie
Not enough data available
Ticket creation user experience
Help Scout
9.1
Moxie
Not enough data available
Ticket response user experience
Help Scout
9.3
Moxie
Not enough data available
Knowledge Share
Knowledge Base
Help Scout
8.7
Moxie
Not enough data available
Searchable Articles
Help Scout
7.9
Moxie
Not enough data available
Community Forums
Help Scout
8.3
Moxie
Not enough data available
Interactive FAQs & Forums
Help Scout
8.0
Moxie
Not enough data available
Interaction
Web Portals
Help Scout
8.8
Moxie
Not enough data available
Forum to Reponse
Help Scout
8.1
Moxie
Not enough data available
Tickets and Tagging
Help Scout
8.7
Moxie
Not enough data available
Live Chat
Help Scout
6.5
Moxie
Not enough data available
Communication Channels
Customer Portal
Help Scout
9.0
Moxie
Not enough data available
Email to Case
Help Scout
9.2
Moxie
Not enough data available
Chat/Live Support
Help Scout
6.9
Moxie
Not enough data available
Social Integration
Help Scout
8.0
Moxie
Not enough data available
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
Moxie
Not enough data available
Customer and Contacts Database
Help Scout
7.7
Moxie
Not enough data available
Products and Version Tracking
Help Scout
Not enough data available
Moxie
Not enough data available
Call Scripting
Help Scout
Not enough data available
Moxie
Not enough data available
Interactive Voice Response (IVR)
Help Scout
Not enough data available
Moxie
Not enough data available
Self Service/Community
Forums
Help Scout
Not enough data available
Moxie
Not enough data available
Knowledge Base
Help Scout
8.4
Moxie
Not enough data available
Ideas/Feedback
Help Scout
9.2
Moxie
Not enough data available
Q&A
Help Scout
9.7
Moxie
Not enough data available
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
Moxie
Not enough data available
Reporting
Help Scout
8.1
Moxie
Not enough data available
Dashboards
Help Scout
8.3
Moxie
Not enough data available
Platform
ITIL Compliance
Help Scout
Not enough data available
Moxie
Not enough data available
Mobile User Support
Help Scout
Not enough data available
Moxie
Not enough data available
Customization
Help Scout
7.6
Moxie
Not enough data available
User, Role, and Access Management
Help Scout
8.5
Moxie
Not enough data available
Internationalization
Help Scout
8.2
Moxie
Not enough data available
Performance & Reliability
Help Scout
9.4
Moxie
Not enough data available
Integration APIs
Help Scout
8.4
Moxie
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
4.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.2%
57.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.9%
38.1%
Help Scout
Small-Business
55.9%
Mid-Market
39.2%
Enterprise
4.9%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%

Reviewers' Industry

 
Computer Software
23.0%
Insurance
10.7%
 
Internet
17.5%
Financial Services
10.7%
 
Information Technology and Services
7.7%
Retail
7.1%
 
Marketing and Advertising
6.0%
Internet
7.1%
 
Hospital & Health Care
4.9%
Individual & Family Services
7.1%
 
Other
41.0%
Other
57.1%
Help Scout
Computer Software
23.0%
Internet
17.5%
Information Technology and Services
7.7%
Marketing and Advertising
6.0%
Hospital & Health Care
4.9%
Other
41.0%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 User in Individual & Family Services

The ability to send messages to coworkers

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

Moxie
Most Helpful Favorable Review
G2 User in Individual & Family Services

The ability to send messages to coworkers

Most Helpful Critical Review
Kyle L.
Administrator in Information Technology and Services

Moxie is Java based. That being said, Moxie often lags behind with Java compatibility. This has had impacted the functionality of the application unless we throw security aside to use previous (old) versions of Java. Moxie support is no longer based in...

Screenshots

 
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