Help Scout, LiveAgent, and HappyFox | G2

Compare Help Scout, LiveAgent, and HappyFox

Pricing

 
Basic
$1
user/month
All-inclusive
$56/month
User Seat
Mighty
$65
per staff / month
 
Standard
$87
user/month
Ticket+Chat
$22/month
User Seat
Enterprise
$57
per staff / month
 
Plus
$16
user/month
Ticket
$20/month
User Seat
Fantastic
$44
per staff / month
  ‐ ‐
Enterprise Plus
$58
per staff / month
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Help Scout
Basic
$2user/month
Standard
$74user/month
Plus
$17user/month
Free Trial Unavailable
LiveAgent
All-inclusive
$26/monthUser Seat
Ticket+Chat
$41/monthUser Seat
Ticket
$57/monthUser Seat
Free Trial
HappyFox
Mighty
$40per staff / month
Enterprise
$01per staff / month
Fantastic
$01per staff / month
Enterprise Plus
$37per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.0
0.5
6.8
Ease of Use
Ease of Use
3.4
8.3
8.8
Ease of Setup
Ease of Setup
5.3
6.2
6.2
Ease of Admin
Ease of Admin
6.6
1.5
3.2
Quality of Support
Quality of Support
8.7
2.8
5.7
Ease of Doing Business With
Ease of Doing Business With
3.0
3.0
1.8
Product Direction (% positive)
Product Direction (% positive)
3.2
5.0
0.2
Meets Requirements
Help Scout
2.8
LiveAgent
4.5
HappyFox
7.7
Ease of Use
Help Scout
2.5
LiveAgent
5.7
HappyFox
7.0
Ease of Setup
Help Scout
8.2
LiveAgent
1.7
HappyFox
1.6
Ease of Admin
Help Scout
5.0
LiveAgent
2.6
HappyFox
0.0
Quality of Support
Help Scout
8.7
LiveAgent
4.8
HappyFox
8.7
Ease of Doing Business With
Help Scout
4.1
LiveAgent
8.0
HappyFox
3.6
Product Direction (% positive)
Help Scout
3.3
LiveAgent
2.3
HappyFox
2.2

Features

Ticket and Case Management
Ticket creation user experience
Help Scout
5.2
LiveAgent
2.0
HappyFox
1.3
Ticket response user experience
Help Scout
8.1
LiveAgent
4.7
HappyFox
7.0
Workflow
Help Scout
7.1
LiveAgent
4.0
HappyFox
6.8
Response Automation
Help Scout
7.7
LiveAgent
5.4
HappyFox
6.6
SLA Management
Help Scout
Not enough data available
LiveAgent
5.4
HappyFox
8.3
Attachments/Screencasts
Help Scout
3.2
LiveAgent
1.2
HappyFox
7.1
Ticket Collaboration
Help Scout
3.2
LiveAgent
5.1
HappyFox
0.4
Knowledge Share
Knowledge Base
Help Scout
1.5
LiveAgent
1.4
HappyFox
5.7
Searchable Articles
Help Scout
2.0
LiveAgent
4.7
HappyFox
6.8
Community Forums
Help Scout
7.5
LiveAgent
1.5
HappyFox
Not enough data available
Interactive FAQs & Forums
Help Scout
5.3
LiveAgent
0.0
HappyFox
Not enough data available
Interaction
Web Portals
Help Scout
4.4
LiveAgent
8.8
HappyFox
7.2
Forum to Reponse
Help Scout
0.4
LiveAgent
6.2
HappyFox
4.6
Tickets and Tagging
Help Scout
8.0
LiveAgent
8.1
HappyFox
7.4
Live Chat
Help Scout
8.0
LiveAgent
2.3
HappyFox
4.2
Communication Channels
Customer Portal
Help Scout
0.5
LiveAgent
2.8
HappyFox
7.2
Email to Case
Help Scout
6.1
LiveAgent
2.2
HappyFox
8.8
Chat/Live Support
Help Scout
5.6
LiveAgent
8.2
HappyFox
5.5
Social Integration
Help Scout
4.1
LiveAgent
2.0
HappyFox
4.8
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
LiveAgent
7.0
HappyFox
Not enough data available
Customer and Contacts Database
Help Scout
6.5
LiveAgent
4.2
HappyFox
1.6
Products and Version Tracking
Help Scout
Not enough data available
LiveAgent
0.8
HappyFox
5.6
Call Scripting
Help Scout
Not enough data available
LiveAgent
8.7
HappyFox
Not enough data available
Interactive Voice Response (IVR)
Help Scout
Not enough data available
LiveAgent
7.5
HappyFox
Not enough data available
Self Service/Community
Forums
Help Scout
Not enough data available
LiveAgent
2.8
HappyFox
8.4
Knowledge Base
Help Scout
2.7
LiveAgent
0.7
HappyFox
0.2
Ideas/Feedback
Help Scout
4.1
LiveAgent
0.0
HappyFox
6.4
Q&A
Help Scout
6.8
LiveAgent
4.5
HappyFox
5.0
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
LiveAgent
7.2
HappyFox
Not enough data available
Reporting
Help Scout
2.3
LiveAgent
4.7
HappyFox
0.1
Dashboards
Help Scout
3.6
LiveAgent
5.3
HappyFox
2.2
Platform
Mobile User Support
Help Scout
Not enough data available
LiveAgent
2.1
HappyFox
8.1
ITIL Compliance
Help Scout
Not enough data available
LiveAgent
0.0
HappyFox
0.6
Customization
Help Scout
8.5
LiveAgent
4.8
HappyFox
8.4
User, Role, and Access Management
Help Scout
3.2
LiveAgent
5.4
HappyFox
7.7
Internationalization
Help Scout
3.3
LiveAgent
1.4
HappyFox
6.7
Performance & Reliability
Help Scout
4.8
LiveAgent
7.8
HappyFox
5.2
Integration APIs
Help Scout
7.7
LiveAgent
6.5
HappyFox
2.1

Reviewers' Company Size

Small-Business (88 or fewer emp.)
Small-Business
(21 or fewer emp.)
22.3%
17.6%
08.5%
Mid-Market (41-7780 emp.)
Mid-Market
(15-3271 emp.)
83.0%
35.6%
60.2%
Enterprise (> 0374 emp.)
Enterprise
(> 8804 emp.)
5.6%
86.4%
48.6%
Help Scout
Small-Business
31.3%
Mid-Market
36.7%
Enterprise
5.4%
LiveAgent
Small-Business
55.8%
Mid-Market
36.2%
Enterprise
15.5%
HappyFox
Small-Business
04.5%
Mid-Market
05.1%
Enterprise
08.4%

Reviewers' Industry

 
Computer Software
41.1%
Information Technology and Services
60.4%
Information Technology and Services
13.0%
 
Internet
48.6%
Computer Software
2.7%
Computer Software
47.5%
 
Information Technology and Services
8.4%
Internet
4.2%
Higher Education
2.4%
 
Real Estate
5.8%
Retail
4.4%
Real Estate
2.2%
 
Marketing and Advertising
3.8%
Marketing and Advertising
4.2%
Internet
2.4%
 
Other
35.8%
Other
30.4%
Other
57.8%
Help Scout
Computer Software
33.6%
Internet
04.0%
Information Technology and Services
7.3%
Real Estate
2.7%
Marketing and Advertising
2.3%
Other
45.5%
LiveAgent
Information Technology and Services
80.4%
Computer Software
4.4%
Internet
2.4%
Retail
6.6%
Marketing and Advertising
3.8%
Other
84.6%
HappyFox
Information Technology and Services
44.7%
Computer Software
71.5%
Higher Education
0.4%
Real Estate
0.7%
Internet
5.8%
Other
88.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

User

the application in the mobile is not what one would expect, for an application of a cast like this, the truth is something that disappoints me a little, when I acquire something of this price, I hope, that the functionalities are optimal in all devices,...

User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
User

the application in the mobile is not what one would expect, for an application of a cast like this, the truth is something that disappoints me a little, when I acquire something of this price, I hope, that the functionalities are optimal in all devices,...

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

Screenshots

 
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3 of 0
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5 of 4
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8 of 4
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3 of 4
3 of 1
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Videos

  No videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 3 minute.

No videos provided
Help Scout
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 5 minute.

HappyFox
No videos provided

Downloads

  No downloads provided No downloads provided
Help Scout
No downloads provided
HappyFox
No downloads provided
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