Compare Help Scout, Kayako, and Solvvy

Pricing

 
Basic
$8
user/month
Inbox
$15
/agent/month
 
Standard
$15
user/month
Growth
$30
/agent/month
 
Plus
$27
user/month
Scale
$60
/agent/month
 
Free Trial Unavailable
Free Trial
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
Solvvy
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.1
8.8
Ease of Use
Ease of Use
9.2
8.4
9.3
Ease of Setup
Ease of Setup
8.8
8.0
8.9
Ease of Admin
Ease of Admin
8.8
8.1
9.2
Quality of Support
Quality of Support
8.8
8.2
9.4
Ease of Doing Business With
Ease of Doing Business With
8.9
8.4
9.7
Product Direction (% positive)
Product Direction (% positive)
7.8
7.3
10.0
Meets Requirements
Help Scout
8.5
Kayako
8.1
Solvvy
8.8
Ease of Use
Help Scout
9.2
Kayako
8.4
Solvvy
9.3
Ease of Setup
Help Scout
8.8
Kayako
8.0
Solvvy
8.9
Ease of Admin
Help Scout
8.8
Kayako
8.1
Solvvy
9.2
Quality of Support
Help Scout
8.8
Kayako
8.2
Solvvy
9.4
Ease of Doing Business With
Help Scout
8.9
Kayako
8.4
Solvvy
9.7
Product Direction (% positive)
Help Scout
7.8
Kayako
7.3
Solvvy
10.0

Features

Knowledge Share
Knowledge Base
Help Scout
8.7
Kayako
8.7
Solvvy
Not enough data available
Searchable Articles
Help Scout
8.0
Kayako
9.0
Solvvy
9.7
Community Forums
Help Scout
8.4
Kayako
8.5
Solvvy
Not enough data available
Interactive FAQs & Forums
Help Scout
8.1
Kayako
8.8
Solvvy
8.6
Interaction
Web Portals
Help Scout
8.8
Kayako
8.9
Solvvy
9.4
Forum to Reponse
Help Scout
8.2
Kayako
8.3
Solvvy
Not enough data available
Tickets and Tagging
Help Scout
8.7
Kayako
9.1
Solvvy
9.0
Live Chat
Help Scout
6.7
Kayako
8.9
Solvvy
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.4%
54.1%
15.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.5%
35.4%
84.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.1%
10.5%
0%
Help Scout
Small-Business
54.4%
Mid-Market
39.5%
Enterprise
6.1%
Kayako
Small-Business
54.1%
Mid-Market
35.4%
Enterprise
10.5%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%

Reviewers' Industry

 
Computer Software
22.5%
Information Technology and Services
24.8%
Internet
31.3%
 
Internet
17.1%
Computer Software
17.6%
Computer Software
28.1%
 
Information Technology and Services
8.0%
Telecommunications
6.8%
Retail
15.6%
 
Marketing and Advertising
5.9%
Internet
5.4%
Consumer Electronics
6.3%
 
Real Estate
4.8%
Marketing and Advertising
3.6%
Computer Networking
6.3%
 
Other
41.7%
Other
41.9%
Other
12.5%
Help Scout
Computer Software
22.5%
Internet
17.1%
Information Technology and Services
8.0%
Marketing and Advertising
5.9%
Real Estate
4.8%
Other
41.7%
Kayako
Information Technology and Services
24.8%
Computer Software
17.6%
Telecommunications
6.8%
Internet
5.4%
Marketing and Advertising
3.6%
Other
41.9%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Sarah H.
Industry Analyst / Tech Writer in Internet

Both the user-facing module and the admin tools are well designed, making our user's experience simple and seamless as well as making my role as admin enjoyable. I also love the ability to help train their machine learning to customize it to our...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Ros H.
Administrator in Computer Software

Implementing the v2 modal has required a fair amount of custom work to integrate with Service Cloud - which the Solvvy team have really helped out with, mind. v1 was simply a matter of adding a code snippet to an existing form, whereas with v2, we've needed...

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

Kayako
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Solvvy
Most Helpful Favorable Review
Sarah H.
Industry Analyst / Tech Writer in Internet

Both the user-facing module and the admin tools are well designed, making our user's experience simple and seamless as well as making my role as admin enjoyable. I also love the ability to help train their machine learning to customize it to our...

Most Helpful Critical Review
Ros H.
Administrator in Computer Software

Implementing the v2 modal has required a fair amount of custom work to integrate with Service Cloud - which the Solvvy team have really helped out with, mind. v1 was simply a matter of adding a code snippet to an existing form, whereas with v2, we've needed...

Screenshots

 
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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Help Scout
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Solvvy
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