Compare Help Scout vs Kayako
See this
comparison of Help Scout vs. Kayako
based on data from user reviews. Help Scout rates 4.3/5 stars with 153 reviews. Kayako rates 4.1/5 stars with 184 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Basic
$8
user/month
Inbox
$15
/agent/month
 
Standard
$15
user/month
Growth
$30
/agent/month
 
Plus
$27
user/month
Scale
$60
/agent/month
 
Free Trial Unavailable
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.1
Ease of Use
Ease of Use
9.2
8.4
Ease of Setup
Ease of Setup
8.8
8.0
Ease of Admin
Ease of Admin
8.8
8.1
Quality of Support
Quality of Support
8.8
8.2
Ease of Doing Business With
Ease of Doing Business With
8.9
8.4
Product Direction (% positive)
Product Direction (% positive)
7.8
7.2
Meets Requirements
Help Scout
8.5
Kayako
8.1
Ease of Use
Help Scout
9.2
Kayako
8.4
Ease of Setup
Help Scout
8.8
Kayako
8.0
Ease of Admin
Help Scout
8.8
Kayako
8.1
Quality of Support
Help Scout
8.8
Kayako
8.2
Ease of Doing Business With
Help Scout
8.9
Kayako
8.4
Product Direction (% positive)
Help Scout
7.8
Kayako
7.2

Features

Ticket and Case Management
Ticket creation user experience
Help Scout
9.1
Kayako
8.8
Ticket response user experience
Help Scout
9.3
Kayako
8.5
Workflow
Help Scout
8.3
Kayako
8.1
Response Automation
Help Scout
8.4
Kayako
8.4
SLA Management
Help Scout
Not enough data available
Kayako
8.0
Attachments/Screencasts
Help Scout
8.5
Kayako
7.5
Ticket Collaboration
Help Scout
8.8
Kayako
8.5
Knowledge Share
Knowledge Base
Help Scout
8.7
Kayako
8.8
Searchable Articles
Help Scout
8.0
Kayako
9.1
Community Forums
Help Scout
8.4
Kayako
8.6
Interactive FAQs & Forums
Help Scout
8.1
Kayako
8.8
Interaction
Web Portals
Help Scout
8.8
Kayako
9.0
Forum to Reponse
Help Scout
8.2
Kayako
8.3
Tickets and Tagging
Help Scout
8.7
Kayako
9.2
Live Chat
Help Scout
6.7
Kayako
8.9
Communication Channels
Customer Portal
Help Scout
9.0
Kayako
8.4
Email to Case
Help Scout
9.3
Kayako
8.7
Chat/Live Support
Help Scout
7.0
Kayako
8.3
Social Integration
Help Scout
8.1
Kayako
7.2
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
Kayako
7.0
Customer and Contacts Database
Help Scout
7.7
Kayako
7.6
Products and Version Tracking
Help Scout
Not enough data available
Kayako
6.9
Call Scripting
Help Scout
Not enough data available
Kayako
6.7
Interactive Voice Response (IVR)
Help Scout
Not enough data available
Kayako
6.7
Self Service/Community
Forums
Help Scout
Not enough data available
Kayako
7.7
Knowledge Base
Help Scout
8.4
Kayako
8.0
Ideas/Feedback
Help Scout
9.2
Kayako
7.2
Q&A
Help Scout
9.7
Kayako
7.9
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
Kayako
7.0
Reporting
Help Scout
8.1
Kayako
7.3
Dashboards
Help Scout
8.3
Kayako
7.7
Platform
Mobile User Support
Help Scout
Not enough data available
Kayako
7.7
ITIL Compliance
Help Scout
Not enough data available
Kayako
7.8
Customization
Help Scout
7.6
Kayako
7.9
User, Role, and Access Management
Help Scout
8.5
Kayako
8.2
Internationalization
Help Scout
8.2
Kayako
8.0
Performance & Reliability
Help Scout
9.4
Kayako
8.6
Integration APIs
Help Scout
8.4
Kayako
8.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.4%
54.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.5%
36.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.1%
9.4%
Help Scout
Small-Business
54.4%
Mid-Market
39.5%
Enterprise
6.1%
Kayako
Small-Business
54.4%
Mid-Market
36.1%
Enterprise
9.4%

Reviewers' Industry

 
Computer Software
22.5%
Information Technology and Services
24.4%
 
Internet
17.1%
Computer Software
17.2%
 
Information Technology and Services
8.0%
Telecommunications
6.8%
 
Marketing and Advertising
5.9%
Internet
5.4%
 
Real Estate
4.8%
Marketing and Advertising
3.6%
 
Other
41.7%
Other
42.5%
Help Scout
Computer Software
22.5%
Internet
17.1%
Information Technology and Services
8.0%
Marketing and Advertising
5.9%
Real Estate
4.8%
Other
41.7%
Kayako
Information Technology and Services
24.4%
Computer Software
17.2%
Telecommunications
6.8%
Internet
5.4%
Marketing and Advertising
3.6%
Other
42.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Integration is very minimal, especially compared to Zendesk

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

Integration is very minimal, especially compared to Zendesk

Kayako
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Help Scout
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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