Compare Help Scout vs Issuetrak

See this
comparison of Help Scout vs. Issuetrak
based on data from user reviews. Help Scout rates 4.3/5 stars with 156 reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Basic
$8
user/month
Productivity
$19 (cloud)
mo/user/annual contract
 
Standard
$15
user/month
Support Essentials
$49 (Cloud)
mo/agent/annual contract
 
Plus
$27
user/month
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
 
Free Trial Unavailable
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.0
Ease of Use
Ease of Use
9.2
8.2
Ease of Setup
Ease of Setup
8.8
8.0
Ease of Admin
Ease of Admin
8.8
8.3
Quality of Support
Quality of Support
8.8
9.0
Ease of Doing Business With
Ease of Doing Business With
9.0
9.3
Product Direction (% positive)
Product Direction (% positive)
7.9
7.8
Meets Requirements
Help Scout
8.5
Issuetrak
8.0
Ease of Use
Help Scout
9.2
Issuetrak
8.2
Ease of Setup
Help Scout
8.8
Issuetrak
8.0
Ease of Admin
Help Scout
8.8
Issuetrak
8.3
Quality of Support
Help Scout
8.8
Issuetrak
9.0
Ease of Doing Business With
Help Scout
9.0
Issuetrak
9.3
Product Direction (% positive)
Help Scout
7.9
Issuetrak
7.8

Features

Ticket and Case Management
Ticket creation user experience
Help Scout
9.1
Issuetrak
8.4
Ticket response user experience
Help Scout
9.3
Issuetrak
8.1
Workflow
Help Scout
8.3
Issuetrak
7.9
Response Automation
Help Scout
8.4
Issuetrak
8.2
SLA Management
Help Scout
Not enough data available
Issuetrak
7.4
Attachments/Screencasts
Help Scout
8.5
Issuetrak
8.1
Ticket Collaboration
Help Scout
8.8
Issuetrak
8.1
Knowledge Share
Knowledge Base
Help Scout
8.8
Issuetrak
Not enough data available
Searchable Articles
Help Scout
8.0
Issuetrak
Not enough data available
Community Forums
Help Scout
8.4
Issuetrak
Not enough data available
Interactive FAQs & Forums
Help Scout
8.1
Issuetrak
Not enough data available
Interaction
Web Portals
Help Scout
8.9
Issuetrak
Not enough data available
Forum to Reponse
Help Scout
8.3
Issuetrak
Not enough data available
Tickets and Tagging
Help Scout
8.8
Issuetrak
Not enough data available
Live Chat
Help Scout
6.7
Issuetrak
Not enough data available
Communication Channels
Customer Portal
Help Scout
9.0
Issuetrak
8.2
Email to Case
Help Scout
9.2
Issuetrak
8.4
Chat/Live Support
Help Scout
7.0
Issuetrak
7.3
Social Integration
Help Scout
8.1
Issuetrak
Not enough data available
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
Issuetrak
Not enough data available
Customer and Contacts Database
Help Scout
7.7
Issuetrak
7.8
Products and Version Tracking
Help Scout
Not enough data available
Issuetrak
7.9
Call Scripting
Help Scout
Not enough data available
Issuetrak
Not enough data available
Interactive Voice Response (IVR)
Help Scout
Not enough data available
Issuetrak
Not enough data available
Self Service/Community
Forums
Help Scout
Not enough data available
Issuetrak
8.3
Knowledge Base
Help Scout
8.4
Issuetrak
7.5
Ideas/Feedback
Help Scout
9.2
Issuetrak
7.8
Q&A
Help Scout
9.7
Issuetrak
7.6
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
Issuetrak
Not enough data available
Reporting
Help Scout
8.1
Issuetrak
6.8
Dashboards
Help Scout
8.3
Issuetrak
7.9
Platform
Mobile User Support
Help Scout
Not enough data available
Issuetrak
5.7
ITIL Compliance
Help Scout
Not enough data available
Issuetrak
6.9
Customization
Help Scout
7.7
Issuetrak
7.7
User, Role, and Access Management
Help Scout
8.5
Issuetrak
8.3
Internationalization
Help Scout
8.3
Issuetrak
Not enough data available
Performance & Reliability
Help Scout
9.4
Issuetrak
9.2
Integration APIs
Help Scout
8.4
Issuetrak
6.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.0%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.0%
34.5%
Help Scout
Small-Business
54.0%
Mid-Market
40.0%
Enterprise
6.0%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%

Reviewers' Industry

 
Computer Software
20.0%
Information Technology and Services
14.8%
 
Internet
16.8%
Telecommunications
8.2%
 
Information Technology and Services
8.4%
Hospital & Health Care
8.2%
 
Real Estate
5.8%
Financial Services
6.6%
 
Marketing and Advertising
5.2%
Education Management
6.6%
 
Other
43.9%
Other
55.7%
Help Scout
Computer Software
20.0%
Internet
16.8%
Information Technology and Services
8.4%
Real Estate
5.8%
Marketing and Advertising
5.2%
Other
43.9%
Issuetrak
Information Technology and Services
14.8%
Telecommunications
8.2%
Hospital & Health Care
8.2%
Financial Services
6.6%
Education Management
6.6%
Other
55.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Ironically, the simplicity of Help Scout is also the worst part. There are not many app integrations, and a lot of their functions are relatively new. They have a mobile app, but there is no chat support on the app.

G2 User in Telecommunications

Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot...

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

Ironically, the simplicity of Help Scout is also the worst part. There are not many app integrations, and a lot of their functions are relatively new. They have a mobile app, but there is no chat support on the app.

Issuetrak
Most Helpful Favorable Review
G2 User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
G2 User in Telecommunications

Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot...

Screenshots

 
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