Compare Help Scout, HubSpot Service Hub, and TeamSupport

Pricing

 
Standard
$15
user/month
Service Hub Enterprise
$1,200
/month
Support Desk
$50
/ agent / month billed annually
 
Plus
$27
user/month
Service Hub Professional
$400
/month
Enterprise
$65
/ agent / month billed annually
 
Basic
$8
user/month
Service Hub Starter
$50
/month
Private Cloud
Custom
Contact Us for Pricing
 
Service Hub Free
$0
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Help Scout
Standard
$15user/month
Plus
$27user/month
Basic
$8user/month
Free Trial Unavailable
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
9.0
8.6
Ease of Use
Ease of Use
9.2
9.0
8.7
Ease of Setup
Ease of Setup
8.8
8.3
8.3
Ease of Admin
Ease of Admin
8.8
8.3
8.7
Quality of Support
Quality of Support
8.8
8.7
8.8
Ease of Doing Business With
Ease of Doing Business With
9.0
9.0
9.2
Product Direction (% positive)
Product Direction (% positive)
7.9
10.0
9.0
Meets Requirements
Help Scout
8.5
HubSpot Service Hub
9.0
TeamSupport
8.6
Ease of Use
Help Scout
9.2
HubSpot Service Hub
9.0
TeamSupport
8.7
Ease of Setup
Help Scout
8.8
HubSpot Service Hub
8.3
TeamSupport
8.3
Ease of Admin
Help Scout
8.8
HubSpot Service Hub
8.3
TeamSupport
8.7
Quality of Support
Help Scout
8.8
HubSpot Service Hub
8.7
TeamSupport
8.8
Ease of Doing Business With
Help Scout
9.0
HubSpot Service Hub
9.0
TeamSupport
9.2
Product Direction (% positive)
Help Scout
7.9
HubSpot Service Hub
10.0
TeamSupport
9.0

Features

Ticket and Case Management
Ticket creation user experience
Help Scout
9.1
HubSpot Service Hub
Not enough data available
TeamSupport
8.9
Ticket response user experience
Help Scout
9.3
HubSpot Service Hub
8.8
TeamSupport
8.8
Workflow
Help Scout
8.3
HubSpot Service Hub
8.5
TeamSupport
8.4
Response Automation
Help Scout
8.4
HubSpot Service Hub
8.0
TeamSupport
8.5
SLA Management
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
TeamSupport
8.4
Attachments/Screencasts
Help Scout
8.5
HubSpot Service Hub
7.4
TeamSupport
8.6
Ticket Collaboration
Help Scout
8.8
HubSpot Service Hub
7.3
TeamSupport
8.8
Knowledge Share
Knowledge Base
Help Scout
8.8
HubSpot Service Hub
8.5
TeamSupport
8.3
Searchable Articles
Help Scout
8.0
HubSpot Service Hub
8.5
TeamSupport
8.3
Community Forums
Help Scout
8.4
HubSpot Service Hub
Not enough data available
TeamSupport
8.0
Interactive FAQs & Forums
Help Scout
8.1
HubSpot Service Hub
Not enough data available
TeamSupport
8.4
Interaction
Web Portals
Help Scout
8.9
HubSpot Service Hub
Not enough data available
TeamSupport
8.7
Forum to Reponse
Help Scout
8.3
HubSpot Service Hub
Not enough data available
TeamSupport
8.5
Tickets and Tagging
Help Scout
8.8
HubSpot Service Hub
8.7
TeamSupport
8.8
Live Chat
Help Scout
6.7
HubSpot Service Hub
Not enough data available
TeamSupport
8.4
Communication Channels
Customer Portal
Help Scout
9.0
HubSpot Service Hub
Not enough data available
TeamSupport
8.5
Email to Case
Help Scout
9.2
HubSpot Service Hub
8.9
TeamSupport
8.9
Chat/Live Support
Help Scout
7.0
HubSpot Service Hub
Not enough data available
TeamSupport
8.4
Social Integration
Help Scout
8.1
HubSpot Service Hub
Not enough data available
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
TeamSupport
8.3
Customer and Contacts Database
Help Scout
7.7
HubSpot Service Hub
Not enough data available
TeamSupport
8.6
Products and Version Tracking
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
TeamSupport
8.6
Call Scripting
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
TeamSupport
Not enough data available
Self Service/Community
Forums
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
TeamSupport
8.3
Knowledge Base
Help Scout
8.4
HubSpot Service Hub
7.6
TeamSupport
8.4
Ideas/Feedback
Help Scout
9.2
HubSpot Service Hub
Not enough data available
TeamSupport
8.4
Q&A
Help Scout
9.7
HubSpot Service Hub
Not enough data available
TeamSupport
8.4
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
TeamSupport
Not enough data available
Reporting
Help Scout
8.1
HubSpot Service Hub
9.0
TeamSupport
8.3
Dashboards
Help Scout
8.3
HubSpot Service Hub
8.7
TeamSupport
8.6
Platform
Mobile User Support
Help Scout
Not enough data available
HubSpot Service Hub
7.3
TeamSupport
7.4
ITIL Compliance
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
TeamSupport
Not enough data available
Customization
Help Scout
7.7
HubSpot Service Hub
Not enough data available
TeamSupport
8.4
User, Role, and Access Management
Help Scout
8.5
HubSpot Service Hub
Not enough data available
TeamSupport
8.7
Internationalization
Help Scout
8.3
HubSpot Service Hub
Not enough data available
TeamSupport
7.9
Performance & Reliability
Help Scout
9.4
HubSpot Service Hub
Not enough data available
TeamSupport
8.7
Integration APIs
Help Scout
8.4
HubSpot Service Hub
Not enough data available
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.0%
63.3%
40.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
33.3%
47.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.0%
3.3%
12.2%
Help Scout
Small-Business
54.0%
Mid-Market
40.0%
Enterprise
6.0%
HubSpot Service Hub
Small-Business
63.3%
Mid-Market
33.3%
Enterprise
3.3%
TeamSupport
Small-Business
40.4%
Mid-Market
47.4%
Enterprise
12.2%

Reviewers' Industry

 
Computer Software
20.0%
Marketing and Advertising
16.7%
Computer Software
27.8%
 
Internet
16.8%
Telecommunications
6.7%
Information Technology and Services
21.0%
 
Information Technology and Services
8.4%
Education Management
6.7%
Internet
4.8%
 
Real Estate
5.8%
Consumer Services
6.7%
Financial Services
4.4%
 
Marketing and Advertising
5.2%
Computer Software
6.7%
Hospitality
3.9%
 
Other
43.9%
Other
56.7%
Other
38.2%
Help Scout
Computer Software
20.0%
Internet
16.8%
Information Technology and Services
8.4%
Real Estate
5.8%
Marketing and Advertising
5.2%
Other
43.9%
HubSpot Service Hub
Marketing and Advertising
16.7%
Telecommunications
6.7%
Education Management
6.7%
Consumer Services
6.7%
Computer Software
6.7%
Other
56.7%
TeamSupport
Computer Software
27.8%
Information Technology and Services
21.0%
Internet
4.8%
Financial Services
4.4%
Hospitality
3.9%
Other
38.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Tammy B.
Consultant in Legal Services

I like the Knowledge that they offer from building the website from scratch. I like that they have good insight and letting me know what is available and recommendations for the domain names to track the most attention. I like how they can take a small idea...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User in Computer Software

One of my biggest issues is mostly related to the growing pains of TeamSupport, and that would be down time and a full deletion of all our support tickets. (luckily we had backups) There also seems to be some slowness at times and the little bugs that I...

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

HubSpot Service Hub
Most Helpful Favorable Review
Tammy B.
Consultant in Legal Services

I like the Knowledge that they offer from building the website from scratch. I like that they have good insight and letting me know what is available and recommendations for the domain names to track the most attention. I like how they can take a small idea...

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Computer Software

One of my biggest issues is mostly related to the growing pains of TeamSupport, and that would be down time and a full deletion of all our support tickets. (luckily we had backups) There also seems to be some slowness at times and the little bugs that I...

Screenshots

 
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Videos

 No videos providedNo videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Help Scout
No videos provided
HubSpot Service Hub
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Downloads

Help Scout
No downloads provided
HubSpot Service Hub
No downloads provided
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