Compare Help Scout, HubSpot Service Hub, and Kayako

Pricing

 
Plus
$27
user/month
Service Hub Enterprise
$1,200
/month
Inbox
$15
/agent/month
 
Basic
$8
user/month
Service Hub Professional
$400
/month
Growth
$30
/agent/month
 
Standard
$15
user/month
Service Hub Starter
$50
/month
Scale
$60
/agent/month
 
Service Hub Free
$0
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Help Scout
Plus
$27user/month
Basic
$8user/month
Standard
$15user/month
Free Trial Unavailable
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.9
8.1
Ease of Use
Ease of Use
9.2
9.1
8.4
Ease of Setup
Ease of Setup
8.8
8.2
8.0
Ease of Admin
Ease of Admin
8.8
8.2
8.1
Quality of Support
Quality of Support
8.8
8.7
8.2
Ease of Doing Business With
Ease of Doing Business With
8.9
8.9
8.4
Product Direction (% positive)
Product Direction (% positive)
7.8
10.0
7.2
Meets Requirements
Help Scout
8.5
HubSpot Service Hub
8.9
Kayako
8.1
Ease of Use
Help Scout
9.2
HubSpot Service Hub
9.1
Kayako
8.4
Ease of Setup
Help Scout
8.8
HubSpot Service Hub
8.2
Kayako
8.0
Ease of Admin
Help Scout
8.8
HubSpot Service Hub
8.2
Kayako
8.1
Quality of Support
Help Scout
8.8
HubSpot Service Hub
8.7
Kayako
8.2
Ease of Doing Business With
Help Scout
8.9
HubSpot Service Hub
8.9
Kayako
8.4
Product Direction (% positive)
Help Scout
7.8
HubSpot Service Hub
10.0
Kayako
7.2

Features

Ticket and Case Management
Ticket creation user experience
Help Scout
9.1
HubSpot Service Hub
Not enough data available
Kayako
8.8
Ticket response user experience
Help Scout
9.3
HubSpot Service Hub
9.2
Kayako
8.5
Workflow
Help Scout
8.3
HubSpot Service Hub
8.5
Kayako
8.1
Response Automation
Help Scout
8.4
HubSpot Service Hub
8.5
Kayako
8.4
SLA Management
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Kayako
8.0
Attachments/Screencasts
Help Scout
8.5
HubSpot Service Hub
6.9
Kayako
7.5
Ticket Collaboration
Help Scout
8.8
HubSpot Service Hub
Not enough data available
Kayako
8.5
Knowledge Share
Knowledge Base
Help Scout
8.7
HubSpot Service Hub
8.2
Kayako
8.8
Searchable Articles
Help Scout
8.0
HubSpot Service Hub
8.3
Kayako
9.1
Community Forums
Help Scout
8.4
HubSpot Service Hub
Not enough data available
Kayako
8.6
Interactive FAQs & Forums
Help Scout
8.1
HubSpot Service Hub
Not enough data available
Kayako
8.8
Interaction
Web Portals
Help Scout
8.8
HubSpot Service Hub
Not enough data available
Kayako
9.0
Forum to Reponse
Help Scout
8.2
HubSpot Service Hub
Not enough data available
Kayako
8.3
Tickets and Tagging
Help Scout
8.7
HubSpot Service Hub
Not enough data available
Kayako
9.2
Live Chat
Help Scout
6.7
HubSpot Service Hub
Not enough data available
Kayako
8.9
Communication Channels
Customer Portal
Help Scout
9.0
HubSpot Service Hub
Not enough data available
Kayako
8.4
Email to Case
Help Scout
9.3
HubSpot Service Hub
9.3
Kayako
8.7
Chat/Live Support
Help Scout
7.0
HubSpot Service Hub
Not enough data available
Kayako
8.3
Social Integration
Help Scout
8.1
HubSpot Service Hub
Not enough data available
Kayako
7.2
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Kayako
7.0
Customer and Contacts Database
Help Scout
7.7
HubSpot Service Hub
Not enough data available
Kayako
7.6
Products and Version Tracking
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Kayako
6.9
Call Scripting
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Kayako
6.7
Interactive Voice Response (IVR)
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Kayako
6.7
Self Service/Community
Forums
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Kayako
7.7
Knowledge Base
Help Scout
8.4
HubSpot Service Hub
7.4
Kayako
8.0
Ideas/Feedback
Help Scout
9.2
HubSpot Service Hub
Not enough data available
Kayako
7.2
Q&A
Help Scout
9.7
HubSpot Service Hub
Not enough data available
Kayako
7.9
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Kayako
7.0
Reporting
Help Scout
8.1
HubSpot Service Hub
9.0
Kayako
7.3
Dashboards
Help Scout
8.3
HubSpot Service Hub
8.5
Kayako
7.7
Platform
Mobile User Support
Help Scout
Not enough data available
HubSpot Service Hub
7.3
Kayako
7.7
ITIL Compliance
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Kayako
7.8
Customization
Help Scout
7.6
HubSpot Service Hub
Not enough data available
Kayako
7.9
User, Role, and Access Management
Help Scout
8.5
HubSpot Service Hub
Not enough data available
Kayako
8.2
Internationalization
Help Scout
8.2
HubSpot Service Hub
Not enough data available
Kayako
8.0
Performance & Reliability
Help Scout
9.4
HubSpot Service Hub
Not enough data available
Kayako
8.6
Integration APIs
Help Scout
8.4
HubSpot Service Hub
Not enough data available
Kayako
8.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.4%
65.4%
54.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.5%
30.8%
36.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.1%
3.8%
9.4%
Help Scout
Small-Business
54.4%
Mid-Market
39.5%
Enterprise
6.1%
HubSpot Service Hub
Small-Business
65.4%
Mid-Market
30.8%
Enterprise
3.8%
Kayako
Small-Business
54.4%
Mid-Market
36.1%
Enterprise
9.4%

Reviewers' Industry

 
Computer Software
22.5%
Marketing and Advertising
21.2%
Information Technology and Services
24.4%
 
Internet
17.1%
Telecommunications
9.1%
Computer Software
17.2%
 
Information Technology and Services
8.0%
Mechanical or Industrial Engineering
6.1%
Telecommunications
6.8%
 
Marketing and Advertising
5.9%
Legal Services
6.1%
Internet
5.4%
 
Real Estate
4.8%
Education Management
6.1%
Marketing and Advertising
3.6%
 
Other
41.7%
Other
51.5%
Other
42.5%
Help Scout
Computer Software
22.5%
Internet
17.1%
Information Technology and Services
8.0%
Marketing and Advertising
5.9%
Real Estate
4.8%
Other
41.7%
HubSpot Service Hub
Marketing and Advertising
21.2%
Telecommunications
9.1%
Mechanical or Industrial Engineering
6.1%
Legal Services
6.1%
Education Management
6.1%
Other
51.5%
Kayako
Information Technology and Services
24.4%
Computer Software
17.2%
Telecommunications
6.8%
Internet
5.4%
Marketing and Advertising
3.6%
Other
42.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Luke B.
Administrator in Computer Software

HubSpot's Service Hub is just flat out easy to use. From setting up tickets to running reports, it's all super efficient and flows right into the rest of the software. They also regularly add new features!

Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

HubSpot Service Hub
Most Helpful Favorable Review
Luke B.
Administrator in Computer Software

HubSpot's Service Hub is just flat out easy to use. From setting up tickets to running reports, it's all super efficient and flows right into the rest of the software. They also regularly add new features!

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Kayako
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
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Videos

 No videos providedNo videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Help Scout
No videos provided
HubSpot Service Hub
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Downloads

 No downloads providedNo downloads provided
Help Scout
No downloads provided
HubSpot Service Hub
No downloads provided
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