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Compare Help Scout, HubSpot Service Hub, Inline Manual, and Zendesk Support

Pricing

 
Plus
$27
user/month
Service Hub Enterprise
$1,200
/month
STANDARD
$59
per month
Essential
$5
/month
 
Standard
$15
user/month
Service Hub Professional
$400
/month
STANDARD PRO
$158
per month
Team
$19
/month
 
Basic
$8
user/month
Service Hub Starter
$50
/month
ENTERPRISE
from $1220
per month
Professional
$49
/month
 
Service Hub Free
$0
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Free Trial
Help Scout
Plus
$27user/month
Standard
$15user/month
Basic
$8user/month
Free Trial Unavailable
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.8
8.6
8.7
Ease of Use
Ease of Use
9.2
8.9
7.5
8.6
Ease of Setup
Ease of Setup
8.8
7.9
8.0
8.2
Ease of Admin
Ease of Admin
8.8
8.1
8.3
8.3
Quality of Support
Quality of Support
8.8
8.6
9.7
8.3
Ease of Doing Business With
Ease of Doing Business With
8.9
9.0
9.7
8.4
Product Direction (% positive)
Product Direction (% positive)
7.8
10.0
10.0
7.6
Meets Requirements
Help Scout
8.5
HubSpot Service Hub
8.8
Inline Manual
8.6
Zendesk Support
8.7
Ease of Use
Help Scout
9.2
HubSpot Service Hub
8.9
Inline Manual
7.5
Zendesk Support
8.6
Ease of Setup
Help Scout
8.8
HubSpot Service Hub
7.9
Inline Manual
8.0
Zendesk Support
8.2
Ease of Admin
Help Scout
8.8
HubSpot Service Hub
8.1
Inline Manual
8.3
Zendesk Support
8.3
Quality of Support
Help Scout
8.8
HubSpot Service Hub
8.6
Inline Manual
9.7
Zendesk Support
8.3
Ease of Doing Business With
Help Scout
8.9
HubSpot Service Hub
9.0
Inline Manual
9.7
Zendesk Support
8.4
Product Direction (% positive)
Help Scout
7.8
HubSpot Service Hub
10.0
Inline Manual
10.0
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Help Scout
8.7
HubSpot Service Hub
8.3
Inline Manual
Not enough data available
Zendesk Support
8.6
Searchable Articles
Help Scout
7.9
HubSpot Service Hub
8.5
Inline Manual
Not enough data available
Zendesk Support
8.6
Community Forums
Help Scout
8.3
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
Help Scout
8.0
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.2
Interaction
Web Portals
Help Scout
8.8
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.6
Forum to Reponse
Help Scout
8.1
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
Help Scout
8.7
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.9
Live Chat
Help Scout
6.5
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
61.1%
50.0%
38.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.2%
33.3%
33.3%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.9%
5.6%
16.7%
16.7%
Help Scout
Small-Business
55.9%
Mid-Market
39.2%
Enterprise
4.9%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Zendesk Support
Small-Business
38.4%
Mid-Market
44.9%
Enterprise
16.7%

Reviewers' Industry

 
Computer Software
23.0%
Marketing and Advertising
28.0%
Computer Software
42.9%
Computer Software
17.8%
 
Internet
17.5%
Telecommunications
8.0%
Marketing and Advertising
14.3%
Information Technology and Services
15.2%
 
Information Technology and Services
7.7%
Mechanical or Industrial Engineering
8.0%
Investment Management
14.3%
Internet
10.0%
 
Marketing and Advertising
6.0%
Legal Services
8.0%
Health, Wellness and Fitness
14.3%
Marketing and Advertising
4.8%
 
Hospital & Health Care
4.9%
Primary/Secondary Education
4.0%
Financial Services
14.3%
Retail
3.4%
 
Other
41.0%
Other
44.0%
Other
0.0%
Other
48.8%
Help Scout
Computer Software
23.0%
Internet
17.5%
Information Technology and Services
7.7%
Marketing and Advertising
6.0%
Hospital & Health Care
4.9%
Other
41.0%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.2%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.4%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 User in Telecommunications

i like how it has a knowledge base for people who have common questions they can just search there. Also the customer review feature is cool to use too. it's a good way to separate the q&a session from our blog post

Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Integration is very minimal, especially compared to Zendesk

G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

Integration is very minimal, especially compared to Zendesk

HubSpot Service Hub
Most Helpful Favorable Review
G2 User in Telecommunications

i like how it has a knowledge base for people who have common questions they can just search there. Also the customer review feature is cool to use too. it's a good way to separate the q&a session from our blog post

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Inline Manual
Most Helpful Favorable Review
Eyal S.
Administrator in Financial Services

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Downloads

 No downloads providedNo downloads providedNo downloads providedNo downloads provided
Help Scout
No downloads provided
HubSpot Service Hub
No downloads provided
Inline Manual
No downloads provided
Zendesk Support
No downloads provided
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