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Compare Help Scout, HubSpot Service Hub, HappyFox, and Zendesk Support

Pricing

 
Basic
$8
user/month
Service Hub Free
$0
Mighty
$29
per staff / month
Essential
$5
/month
 
Standard
$15
user/month
Service Hub Enterprise
$1,200
/month
Enterprise
$69
per staff / month
Team
$19
/month
 
Plus
$27
user/month
Service Hub Professional
$400
/month
Fantastic
$49
per staff / month
Professional
$49
/month
 
Service Hub Starter
$50
/month
Enterprise Plus
$89
per staff / month
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
HubSpot Service Hub
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Free Trial Unavailable
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.8
8.9
8.7
Ease of Use
Ease of Use
9.2
8.9
9.3
8.6
Ease of Setup
Ease of Setup
8.8
7.9
8.9
8.2
Ease of Admin
Ease of Admin
8.8
8.1
9.1
8.3
Quality of Support
Quality of Support
8.8
8.6
9.2
8.4
Ease of Doing Business With
Ease of Doing Business With
8.9
9.0
9.3
8.4
Product Direction (% positive)
Product Direction (% positive)
7.8
10.0
9.2
7.6
Meets Requirements
Help Scout
8.5
HubSpot Service Hub
8.8
HappyFox
8.9
Zendesk Support
8.7
Ease of Use
Help Scout
9.2
HubSpot Service Hub
8.9
HappyFox
9.3
Zendesk Support
8.6
Ease of Setup
Help Scout
8.8
HubSpot Service Hub
7.9
HappyFox
8.9
Zendesk Support
8.2
Ease of Admin
Help Scout
8.8
HubSpot Service Hub
8.1
HappyFox
9.1
Zendesk Support
8.3
Quality of Support
Help Scout
8.8
HubSpot Service Hub
8.6
HappyFox
9.2
Zendesk Support
8.4
Ease of Doing Business With
Help Scout
8.9
HubSpot Service Hub
9.0
HappyFox
9.3
Zendesk Support
8.4
Product Direction (% positive)
Help Scout
7.8
HubSpot Service Hub
10.0
HappyFox
9.2
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
Help Scout
8.3
HubSpot Service Hub
8.7
HappyFox
8.7
Zendesk Support
8.5
Response Automation
Help Scout
8.4
HubSpot Service Hub
9.0
HappyFox
8.9
Zendesk Support
8.4
SLA Management
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
HappyFox
8.6
Zendesk Support
8.1
Attachments/Screencasts
Help Scout
8.5
HubSpot Service Hub
7.0
HappyFox
8.4
Zendesk Support
8.4
Ticket Collaboration
Help Scout
8.8
HubSpot Service Hub
Not enough data available
HappyFox
8.9
Zendesk Support
8.6
Ticket creation user experience
Help Scout
9.1
HubSpot Service Hub
Not enough data available
HappyFox
9.2
Zendesk Support
8.9
Ticket response user experience
Help Scout
9.3
HubSpot Service Hub
Not enough data available
HappyFox
9.0
Zendesk Support
8.7
Knowledge Share
Knowledge Base
Help Scout
8.7
HubSpot Service Hub
8.3
HappyFox
8.5
Zendesk Support
8.6
Searchable Articles
Help Scout
7.9
HubSpot Service Hub
8.5
HappyFox
8.8
Zendesk Support
8.6
Community Forums
Help Scout
8.3
HubSpot Service Hub
Not enough data available
HappyFox
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
Help Scout
8.0
HubSpot Service Hub
Not enough data available
HappyFox
Not enough data available
Zendesk Support
8.2
Interaction
Web Portals
Help Scout
8.8
HubSpot Service Hub
Not enough data available
HappyFox
7.4
Zendesk Support
8.6
Forum to Reponse
Help Scout
8.1
HubSpot Service Hub
Not enough data available
HappyFox
8.1
Zendesk Support
8.5
Tickets and Tagging
Help Scout
8.7
HubSpot Service Hub
Not enough data available
HappyFox
9.3
Zendesk Support
8.9
Live Chat
Help Scout
6.5
HubSpot Service Hub
Not enough data available
HappyFox
8.1
Zendesk Support
8.6
Communication Channels
Customer Portal
Help Scout
9.0
HubSpot Service Hub
Not enough data available
HappyFox
9.0
Zendesk Support
8.5
Email to Case
Help Scout
9.2
HubSpot Service Hub
9.0
HappyFox
9.1
Zendesk Support
8.8
Chat/Live Support
Help Scout
6.9
HubSpot Service Hub
Not enough data available
HappyFox
8.8
Zendesk Support
8.4
Social Integration
Help Scout
8.0
HubSpot Service Hub
Not enough data available
HappyFox
8.4
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
HappyFox
Not enough data available
Zendesk Support
8.1
Customer and Contacts Database
Help Scout
7.7
HubSpot Service Hub
Not enough data available
HappyFox
8.3
Zendesk Support
8.2
Products and Version Tracking
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
HappyFox
8.6
Zendesk Support
8.2
Call Scripting
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
HappyFox
Not enough data available
Zendesk Support
8.0
Interactive Voice Response (IVR)
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
HappyFox
Not enough data available
Zendesk Support
7.8
Self Service/Community
Forums
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
HappyFox
8.0
Zendesk Support
8.1
Knowledge Base
Help Scout
8.4
HubSpot Service Hub
8.0
HappyFox
8.4
Zendesk Support
8.4
Ideas/Feedback
Help Scout
9.2
HubSpot Service Hub
Not enough data available
HappyFox
8.6
Zendesk Support
8.1
Q&A
Help Scout
9.7
HubSpot Service Hub
Not enough data available
HappyFox
8.7
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
HappyFox
Not enough data available
Zendesk Support
8.0
Reporting
Help Scout
8.1
HubSpot Service Hub
8.7
HappyFox
8.3
Zendesk Support
8.0
Dashboards
Help Scout
8.3
HubSpot Service Hub
9.0
HappyFox
8.6
Zendesk Support
8.1
Platform
ITIL Compliance
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
HappyFox
9.1
Zendesk Support
8.2
Mobile User Support
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
HappyFox
7.3
Zendesk Support
8.1
Customization
Help Scout
7.6
HubSpot Service Hub
Not enough data available
HappyFox
8.3
Zendesk Support
8.0
User, Role, and Access Management
Help Scout
8.5
HubSpot Service Hub
Not enough data available
HappyFox
8.7
Zendesk Support
8.3
Internationalization
Help Scout
8.2
HubSpot Service Hub
Not enough data available
HappyFox
9.1
Zendesk Support
8.2
Performance & Reliability
Help Scout
9.4
HubSpot Service Hub
Not enough data available
HappyFox
9.2
Zendesk Support
8.5
Integration APIs
Help Scout
8.4
HubSpot Service Hub
Not enough data available
HappyFox
8.9
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
61.1%
45.9%
38.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.2%
33.3%
38.8%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.9%
5.6%
15.3%
16.7%
Help Scout
Small-Business
55.9%
Mid-Market
39.2%
Enterprise
4.9%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
HappyFox
Small-Business
45.9%
Mid-Market
38.8%
Enterprise
15.3%
Zendesk Support
Small-Business
38.3%
Mid-Market
44.9%
Enterprise
16.7%

Reviewers' Industry

 
Computer Software
23.0%
Marketing and Advertising
28.0%
Information Technology and Services
14.0%
Computer Software
17.7%
 
Internet
17.5%
Telecommunications
8.0%
Computer Software
12.1%
Information Technology and Services
15.2%
 
Information Technology and Services
7.7%
Mechanical or Industrial Engineering
8.0%
Higher Education
6.4%
Internet
10.0%
 
Marketing and Advertising
6.0%
Legal Services
8.0%
Real Estate
3.8%
Marketing and Advertising
4.8%
 
Hospital & Health Care
4.9%
Primary/Secondary Education
4.0%
Education Management
3.8%
Retail
3.4%
 
Other
41.0%
Other
44.0%
Other
59.9%
Other
48.8%
Help Scout
Computer Software
23.0%
Internet
17.5%
Information Technology and Services
7.7%
Marketing and Advertising
6.0%
Hospital & Health Care
4.9%
Other
41.0%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
HappyFox
Information Technology and Services
14.0%
Computer Software
12.1%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.9%
Zendesk Support
Computer Software
17.7%
Information Technology and Services
15.2%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.4%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 User in Mechanical or Industrial Engineering

Most of the categories/fields are easily customizable on top of being intuitive. They also offer a complimentary onboarding period of a month!

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

HubSpot Service Hub
Most Helpful Favorable Review
G2 User in Mechanical or Industrial Engineering

Most of the categories/fields are easily customizable on top of being intuitive. They also offer a complimentary onboarding period of a month!

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

HappyFox
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
G2 User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Downloads

 No downloads providedNo downloads providedNo downloads providedNo downloads provided
Help Scout
No downloads provided
HubSpot Service Hub
No downloads provided
HappyFox
No downloads provided
Zendesk Support
No downloads provided
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