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Compare Help Scout, HubSpot Service Hub, HappyFox, and TeamSupport

Pricing

 
Basic
$8
user/month
Service Hub Starter
$50
/month
Mighty
$29
per staff / month
Support Desk
$50
/ agent / month billed annually
 
Standard
$15
user/month
Service Hub Free
$0
Fantastic
$49
per staff / month
Enterprise
$65
/ agent / month billed annually
 
Plus
$27
user/month
Service Hub Enterprise
$1,200
/month
Enterprise
$69
per staff / month
Private Cloud
Custom
Contact Us for Pricing
 
Service Hub Professional
$400
/month
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
HubSpot Service Hub
Service Hub Starter
$50/month
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Free Trial Unavailable
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.8
8.9
8.6
Ease of Use
Ease of Use
9.2
8.9
9.3
8.6
Ease of Setup
Ease of Setup
8.8
7.9
8.9
8.3
Ease of Admin
Ease of Admin
8.8
8.1
9.1
8.7
Quality of Support
Quality of Support
8.8
8.6
9.2
8.8
Ease of Doing Business With
Ease of Doing Business With
8.9
9.0
9.3
9.2
Product Direction (% positive)
Product Direction (% positive)
7.8
10.0
9.3
9.0
Meets Requirements
Help Scout
8.5
HubSpot Service Hub
8.8
HappyFox
8.9
TeamSupport
8.6
Ease of Use
Help Scout
9.2
HubSpot Service Hub
8.9
HappyFox
9.3
TeamSupport
8.6
Ease of Setup
Help Scout
8.8
HubSpot Service Hub
7.9
HappyFox
8.9
TeamSupport
8.3
Ease of Admin
Help Scout
8.8
HubSpot Service Hub
8.1
HappyFox
9.1
TeamSupport
8.7
Quality of Support
Help Scout
8.8
HubSpot Service Hub
8.6
HappyFox
9.2
TeamSupport
8.8
Ease of Doing Business With
Help Scout
8.9
HubSpot Service Hub
9.0
HappyFox
9.3
TeamSupport
9.2
Product Direction (% positive)
Help Scout
7.8
HubSpot Service Hub
10.0
HappyFox
9.3
TeamSupport
9.0

Features

Ticket and Case Management
Workflow
Help Scout
8.3
HubSpot Service Hub
8.7
HappyFox
8.8
TeamSupport
8.4
Response Automation
Help Scout
8.4
HubSpot Service Hub
9.0
HappyFox
8.9
TeamSupport
8.5
SLA Management
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
HappyFox
8.6
TeamSupport
8.4
Attachments/Screencasts
Help Scout
8.5
HubSpot Service Hub
7.0
HappyFox
8.4
TeamSupport
8.6
Ticket Collaboration
Help Scout
8.8
HubSpot Service Hub
Not enough data available
HappyFox
8.9
TeamSupport
8.8
Ticket creation user experience
Help Scout
9.1
HubSpot Service Hub
Not enough data available
HappyFox
9.2
TeamSupport
8.9
Ticket response user experience
Help Scout
9.3
HubSpot Service Hub
Not enough data available
HappyFox
9.1
TeamSupport
8.8
Knowledge Share
Knowledge Base
Help Scout
8.7
HubSpot Service Hub
8.3
HappyFox
8.5
TeamSupport
8.3
Searchable Articles
Help Scout
7.9
HubSpot Service Hub
8.5
HappyFox
8.8
TeamSupport
8.3
Community Forums
Help Scout
8.3
HubSpot Service Hub
Not enough data available
HappyFox
Not enough data available
TeamSupport
8.0
Interactive FAQs & Forums
Help Scout
8.0
HubSpot Service Hub
Not enough data available
HappyFox
Not enough data available
TeamSupport
8.3
Interaction
Web Portals
Help Scout
8.8
HubSpot Service Hub
Not enough data available
HappyFox
7.2
TeamSupport
8.7
Forum to Reponse
Help Scout
8.1
HubSpot Service Hub
Not enough data available
HappyFox
8.1
TeamSupport
8.4
Tickets and Tagging
Help Scout
8.7
HubSpot Service Hub
Not enough data available
HappyFox
9.3
TeamSupport
8.8
Live Chat
Help Scout
6.5
HubSpot Service Hub
Not enough data available
HappyFox
8.1
TeamSupport
8.4
Communication Channels
Customer Portal
Help Scout
9.0
HubSpot Service Hub
Not enough data available
HappyFox
8.9
TeamSupport
8.4
Email to Case
Help Scout
9.2
HubSpot Service Hub
9.0
HappyFox
9.1
TeamSupport
8.9
Chat/Live Support
Help Scout
6.9
HubSpot Service Hub
Not enough data available
HappyFox
8.8
TeamSupport
8.4
Social Integration
Help Scout
8.0
HubSpot Service Hub
Not enough data available
HappyFox
8.4
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
HappyFox
Not enough data available
TeamSupport
8.0
Customer and Contacts Database
Help Scout
7.7
HubSpot Service Hub
Not enough data available
HappyFox
8.1
TeamSupport
8.6
Products and Version Tracking
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
HappyFox
8.3
TeamSupport
8.6
Call Scripting
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
HappyFox
Not enough data available
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
HappyFox
Not enough data available
TeamSupport
Not enough data available
Self Service/Community
Forums
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
HappyFox
8.0
TeamSupport
8.2
Knowledge Base
Help Scout
8.4
HubSpot Service Hub
8.0
HappyFox
8.4
TeamSupport
8.4
Ideas/Feedback
Help Scout
9.2
HubSpot Service Hub
Not enough data available
HappyFox
8.5
TeamSupport
8.4
Q&A
Help Scout
9.7
HubSpot Service Hub
Not enough data available
HappyFox
8.6
TeamSupport
8.5
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
HappyFox
Not enough data available
TeamSupport
Not enough data available
Reporting
Help Scout
8.1
HubSpot Service Hub
8.7
HappyFox
8.3
TeamSupport
8.3
Dashboards
Help Scout
8.3
HubSpot Service Hub
9.0
HappyFox
8.5
TeamSupport
8.6
Platform
ITIL Compliance
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
HappyFox
9.1
TeamSupport
Not enough data available
Mobile User Support
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
HappyFox
7.3
TeamSupport
7.4
Customization
Help Scout
7.6
HubSpot Service Hub
Not enough data available
HappyFox
8.3
TeamSupport
8.5
User, Role, and Access Management
Help Scout
8.5
HubSpot Service Hub
Not enough data available
HappyFox
8.7
TeamSupport
8.7
Internationalization
Help Scout
8.2
HubSpot Service Hub
Not enough data available
HappyFox
9.1
TeamSupport
7.9
Performance & Reliability
Help Scout
9.4
HubSpot Service Hub
Not enough data available
HappyFox
9.2
TeamSupport
8.7
Integration APIs
Help Scout
8.4
HubSpot Service Hub
Not enough data available
HappyFox
8.9
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
61.1%
46.4%
40.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.2%
33.3%
38.1%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.9%
5.6%
15.5%
11.8%
Help Scout
Small-Business
55.9%
Mid-Market
39.2%
Enterprise
4.9%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%

Reviewers' Industry

 
Computer Software
23.0%
Marketing and Advertising
28.0%
Information Technology and Services
14.1%
Computer Software
26.7%
 
Internet
17.5%
Telecommunications
8.0%
Computer Software
12.2%
Information Technology and Services
21.0%
 
Information Technology and Services
7.7%
Mechanical or Industrial Engineering
8.0%
Higher Education
6.4%
Internet
5.7%
 
Marketing and Advertising
6.0%
Legal Services
8.0%
Real Estate
3.8%
Financial Services
4.4%
 
Hospital & Health Care
4.9%
Primary/Secondary Education
4.0%
Education Management
3.8%
Hospitality
3.7%
 
Other
41.0%
Other
44.0%
Other
59.6%
Other
38.5%
Help Scout
Computer Software
23.0%
Internet
17.5%
Information Technology and Services
7.7%
Marketing and Advertising
6.0%
Hospital & Health Care
4.9%
Other
41.0%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 User in Mechanical or Industrial Engineering

Most of the categories/fields are easily customizable on top of being intuitive. They also offer a complimentary onboarding period of a month!

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

G2 User in Hospital & Health Care

The ability to have multiple automations that counteract with each other

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

HubSpot Service Hub
Most Helpful Favorable Review
G2 User in Mechanical or Industrial Engineering

Most of the categories/fields are easily customizable on top of being intuitive. They also offer a complimentary onboarding period of a month!

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Hospital & Health Care

The ability to have multiple automations that counteract with each other

Screenshots

 
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Videos

 No videos providedNo videos providedNo videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Help Scout
No videos provided
HubSpot Service Hub
No videos provided
HappyFox
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Downloads

 No downloads providedNo downloads providedNo downloads provided
Help Scout
No downloads provided
HubSpot Service Hub
No downloads provided
HappyFox
No downloads provided
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