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Compare Help Scout, HubSpot Service Hub, HappyFox, and Freshdesk

Pricing

 
Basic
$8
user/month
Service Hub Enterprise
$1,200
/month
Mighty
$29
per staff / month
Sprout
Free
for UNLIMITED agents
 
Standard
$15
user/month
Service Hub Professional
$400
/month
Enterprise
$69
per staff / month
Blossom
$19
/ agent / month billed annually
 
Plus
$27
user/month
Service Hub Starter
$50
/month
Fantastic
$49
per staff / month
Garden
$35
/ agent / month billed annually
 
Service Hub Free
$0
Enterprise Plus
$89
per staff / month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.8
8.9
8.5
Ease of Use
Ease of Use
9.2
8.9
9.3
8.8
Ease of Setup
Ease of Setup
8.8
7.9
8.9
8.6
Ease of Admin
Ease of Admin
8.8
8.1
9.1
8.7
Quality of Support
Quality of Support
8.8
8.6
9.2
8.9
Ease of Doing Business With
Ease of Doing Business With
8.9
9.0
9.3
8.8
Product Direction (% positive)
Product Direction (% positive)
7.8
10.0
9.3
8.6
Meets Requirements
Help Scout
8.5
HubSpot Service Hub
8.8
HappyFox
8.9
Freshdesk
8.5
Ease of Use
Help Scout
9.2
HubSpot Service Hub
8.9
HappyFox
9.3
Freshdesk
8.8
Ease of Setup
Help Scout
8.8
HubSpot Service Hub
7.9
HappyFox
8.9
Freshdesk
8.6
Ease of Admin
Help Scout
8.8
HubSpot Service Hub
8.1
HappyFox
9.1
Freshdesk
8.7
Quality of Support
Help Scout
8.8
HubSpot Service Hub
8.6
HappyFox
9.2
Freshdesk
8.9
Ease of Doing Business With
Help Scout
8.9
HubSpot Service Hub
9.0
HappyFox
9.3
Freshdesk
8.8
Product Direction (% positive)
Help Scout
7.8
HubSpot Service Hub
10.0
HappyFox
9.3
Freshdesk
8.6

Features

Ticket and Case Management
Workflow
Help Scout
8.3
HubSpot Service Hub
8.7
HappyFox
8.8
Freshdesk
8.4
Response Automation
Help Scout
8.4
HubSpot Service Hub
9.0
HappyFox
8.9
Freshdesk
8.5
SLA Management
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
HappyFox
8.6
Freshdesk
8.2
Attachments/Screencasts
Help Scout
8.5
HubSpot Service Hub
7.0
HappyFox
8.4
Freshdesk
8.4
Ticket Collaboration
Help Scout
8.8
HubSpot Service Hub
Not enough data available
HappyFox
8.9
Freshdesk
8.6
Ticket creation user experience
Help Scout
9.1
HubSpot Service Hub
Not enough data available
HappyFox
9.2
Freshdesk
8.9
Ticket response user experience
Help Scout
9.3
HubSpot Service Hub
Not enough data available
HappyFox
9.1
Freshdesk
8.8
Knowledge Share
Knowledge Base
Help Scout
8.7
HubSpot Service Hub
8.3
HappyFox
8.5
Freshdesk
8.8
Searchable Articles
Help Scout
7.9
HubSpot Service Hub
8.5
HappyFox
8.8
Freshdesk
8.6
Community Forums
Help Scout
8.3
HubSpot Service Hub
Not enough data available
HappyFox
Not enough data available
Freshdesk
8.4
Interactive FAQs & Forums
Help Scout
8.0
HubSpot Service Hub
Not enough data available
HappyFox
Not enough data available
Freshdesk
8.5
Interaction
Web Portals
Help Scout
8.8
HubSpot Service Hub
Not enough data available
HappyFox
7.2
Freshdesk
7.2
Forum to Reponse
Help Scout
8.1
HubSpot Service Hub
Not enough data available
HappyFox
8.1
Freshdesk
8.5
Tickets and Tagging
Help Scout
8.7
HubSpot Service Hub
Not enough data available
HappyFox
9.3
Freshdesk
8.8
Live Chat
Help Scout
6.5
HubSpot Service Hub
Not enough data available
HappyFox
8.1
Freshdesk
8.8
Communication Channels
Customer Portal
Help Scout
9.0
HubSpot Service Hub
Not enough data available
HappyFox
8.9
Freshdesk
8.6
Email to Case
Help Scout
9.2
HubSpot Service Hub
9.0
HappyFox
9.1
Freshdesk
9.0
Chat/Live Support
Help Scout
6.9
HubSpot Service Hub
Not enough data available
HappyFox
8.8
Freshdesk
8.5
Social Integration
Help Scout
8.0
HubSpot Service Hub
Not enough data available
HappyFox
8.4
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
HappyFox
Not enough data available
Freshdesk
8.3
Customer and Contacts Database
Help Scout
7.7
HubSpot Service Hub
Not enough data available
HappyFox
8.1
Freshdesk
8.0
Products and Version Tracking
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
HappyFox
8.3
Freshdesk
8.2
Call Scripting
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
HappyFox
Not enough data available
Freshdesk
8.2
Interactive Voice Response (IVR)
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
HappyFox
Not enough data available
Freshdesk
8.4
Self Service/Community
Forums
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
HappyFox
8.0
Freshdesk
8.3
Knowledge Base
Help Scout
8.4
HubSpot Service Hub
8.0
HappyFox
8.4
Freshdesk
8.5
Ideas/Feedback
Help Scout
9.2
HubSpot Service Hub
Not enough data available
HappyFox
8.5
Freshdesk
8.4
Q&A
Help Scout
9.7
HubSpot Service Hub
Not enough data available
HappyFox
8.6
Freshdesk
8.6
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
HappyFox
Not enough data available
Freshdesk
8.2
Reporting
Help Scout
8.1
HubSpot Service Hub
8.7
HappyFox
8.3
Freshdesk
7.8
Dashboards
Help Scout
8.3
HubSpot Service Hub
9.0
HappyFox
8.5
Freshdesk
8.2
Platform
ITIL Compliance
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
HappyFox
9.1
Freshdesk
8.3
Mobile User Support
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
HappyFox
7.3
Freshdesk
8.1
Customization
Help Scout
7.6
HubSpot Service Hub
Not enough data available
HappyFox
8.3
Freshdesk
8.0
User, Role, and Access Management
Help Scout
8.5
HubSpot Service Hub
Not enough data available
HappyFox
8.7
Freshdesk
8.5
Internationalization
Help Scout
8.2
HubSpot Service Hub
Not enough data available
HappyFox
9.1
Freshdesk
8.1
Performance & Reliability
Help Scout
9.4
HubSpot Service Hub
Not enough data available
HappyFox
9.2
Freshdesk
8.8
Integration APIs
Help Scout
8.4
HubSpot Service Hub
Not enough data available
HappyFox
8.9
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
61.1%
46.4%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.2%
33.3%
38.1%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.9%
5.6%
15.5%
10.9%
Help Scout
Small-Business
55.9%
Mid-Market
39.2%
Enterprise
4.9%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%

Reviewers' Industry

 
Computer Software
23.0%
Marketing and Advertising
28.0%
Information Technology and Services
14.1%
Information Technology and Services
20.4%
 
Internet
17.5%
Telecommunications
8.0%
Computer Software
12.2%
Computer Software
13.9%
 
Information Technology and Services
7.7%
Mechanical or Industrial Engineering
8.0%
Higher Education
6.4%
Internet
5.9%
 
Marketing and Advertising
6.0%
Legal Services
8.0%
Real Estate
3.8%
Education Management
3.7%
 
Hospital & Health Care
4.9%
Primary/Secondary Education
4.0%
Education Management
3.8%
E-Learning
3.4%
 
Other
41.0%
Other
44.0%
Other
59.6%
Other
52.7%
Help Scout
Computer Software
23.0%
Internet
17.5%
Information Technology and Services
7.7%
Marketing and Advertising
6.0%
Hospital & Health Care
4.9%
Other
41.0%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 User

Facilidad de acceso a la información y filtros

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

- Hundreds of bugs never get fixed. Bad support

G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

- Hundreds of bugs never get fixed. Bad support

HubSpot Service Hub
Most Helpful Favorable Review
G2 User

Facilidad de acceso a la información y filtros

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos providedNo videos providedNo videos provided
Help Scout
No videos provided
HubSpot Service Hub
No videos provided
HappyFox
No videos provided
Freshdesk

Downloads

 No downloads providedNo downloads providedNo downloads provided
Help Scout
No downloads provided
HubSpot Service Hub
No downloads provided
HappyFox
No downloads provided
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