Compare Help Scout, HubSpot Service Hub, and HappyFox

Pricing

 
Basic
$8
user/month
Service Hub Enterprise
$1,200
/month
Mighty
$29
per staff / month
 
Standard
$15
user/month
Service Hub Professional
$400
/month
Fantastic
$49
per staff / month
 
Plus
$27
user/month
Service Hub Starter
$50
/month
Enterprise
$69
per staff / month
 
Service Hub Free
$0
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.9
8.9
Ease of Use
Ease of Use
9.2
9.1
9.3
Ease of Setup
Ease of Setup
8.8
8.2
8.9
Ease of Admin
Ease of Admin
8.8
8.2
9.1
Quality of Support
Quality of Support
8.8
8.7
9.2
Ease of Doing Business With
Ease of Doing Business With
8.9
8.9
9.3
Product Direction (% positive)
Product Direction (% positive)
7.8
10.0
9.2
Meets Requirements
Help Scout
8.5
HubSpot Service Hub
8.9
HappyFox
8.9
Ease of Use
Help Scout
9.2
HubSpot Service Hub
9.1
HappyFox
9.3
Ease of Setup
Help Scout
8.8
HubSpot Service Hub
8.2
HappyFox
8.9
Ease of Admin
Help Scout
8.8
HubSpot Service Hub
8.2
HappyFox
9.1
Quality of Support
Help Scout
8.8
HubSpot Service Hub
8.7
HappyFox
9.2
Ease of Doing Business With
Help Scout
8.9
HubSpot Service Hub
8.9
HappyFox
9.3
Product Direction (% positive)
Help Scout
7.8
HubSpot Service Hub
10.0
HappyFox
9.2

Features

Ticket and Case Management
Ticket creation user experience
Help Scout
9.1
HubSpot Service Hub
Not enough data available
HappyFox
9.2
Ticket response user experience
Help Scout
9.3
HubSpot Service Hub
9.2
HappyFox
9.1
Workflow
Help Scout
8.3
HubSpot Service Hub
8.5
HappyFox
8.8
Response Automation
Help Scout
8.4
HubSpot Service Hub
8.5
HappyFox
8.9
SLA Management
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
HappyFox
8.6
Attachments/Screencasts
Help Scout
8.5
HubSpot Service Hub
6.9
HappyFox
8.4
Ticket Collaboration
Help Scout
8.8
HubSpot Service Hub
Not enough data available
HappyFox
8.9
Knowledge Share
Knowledge Base
Help Scout
8.7
HubSpot Service Hub
8.2
HappyFox
8.6
Searchable Articles
Help Scout
8.0
HubSpot Service Hub
8.3
HappyFox
8.9
Community Forums
Help Scout
8.4
HubSpot Service Hub
Not enough data available
HappyFox
Not enough data available
Interactive FAQs & Forums
Help Scout
8.1
HubSpot Service Hub
Not enough data available
HappyFox
Not enough data available
Interaction
Web Portals
Help Scout
8.8
HubSpot Service Hub
Not enough data available
HappyFox
7.7
Forum to Reponse
Help Scout
8.2
HubSpot Service Hub
Not enough data available
HappyFox
8.2
Tickets and Tagging
Help Scout
8.7
HubSpot Service Hub
Not enough data available
HappyFox
9.4
Live Chat
Help Scout
6.7
HubSpot Service Hub
Not enough data available
HappyFox
8.1
Communication Channels
Customer Portal
Help Scout
9.0
HubSpot Service Hub
Not enough data available
HappyFox
9.0
Email to Case
Help Scout
9.3
HubSpot Service Hub
9.3
HappyFox
9.2
Chat/Live Support
Help Scout
7.0
HubSpot Service Hub
Not enough data available
HappyFox
8.9
Social Integration
Help Scout
8.1
HubSpot Service Hub
Not enough data available
HappyFox
8.5
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
HappyFox
Not enough data available
Customer and Contacts Database
Help Scout
7.7
HubSpot Service Hub
Not enough data available
HappyFox
8.5
Products and Version Tracking
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
HappyFox
8.6
Call Scripting
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
HappyFox
Not enough data available
Interactive Voice Response (IVR)
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
HappyFox
Not enough data available
Self Service/Community
Forums
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
HappyFox
8.1
Knowledge Base
Help Scout
8.4
HubSpot Service Hub
7.4
HappyFox
8.4
Ideas/Feedback
Help Scout
9.2
HubSpot Service Hub
Not enough data available
HappyFox
8.7
Q&A
Help Scout
9.7
HubSpot Service Hub
Not enough data available
HappyFox
8.7
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
HappyFox
8.3
Reporting
Help Scout
8.1
HubSpot Service Hub
9.0
HappyFox
8.4
Dashboards
Help Scout
8.3
HubSpot Service Hub
8.5
HappyFox
8.6
Platform
Mobile User Support
Help Scout
Not enough data available
HubSpot Service Hub
7.3
HappyFox
7.5
ITIL Compliance
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
HappyFox
9.1
Customization
Help Scout
7.6
HubSpot Service Hub
Not enough data available
HappyFox
8.3
User, Role, and Access Management
Help Scout
8.5
HubSpot Service Hub
Not enough data available
HappyFox
8.7
Internationalization
Help Scout
8.2
HubSpot Service Hub
Not enough data available
HappyFox
9.2
Performance & Reliability
Help Scout
9.4
HubSpot Service Hub
Not enough data available
HappyFox
9.2
Integration APIs
Help Scout
8.4
HubSpot Service Hub
Not enough data available
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.4%
65.4%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.5%
30.8%
39.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.1%
3.8%
15.2%
Help Scout
Small-Business
54.4%
Mid-Market
39.5%
Enterprise
6.1%
HubSpot Service Hub
Small-Business
65.4%
Mid-Market
30.8%
Enterprise
3.8%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%

Reviewers' Industry

 
Computer Software
22.5%
Marketing and Advertising
21.2%
Information Technology and Services
14.6%
 
Internet
17.1%
Telecommunications
9.1%
Computer Software
12.0%
 
Information Technology and Services
8.0%
Mechanical or Industrial Engineering
6.1%
Higher Education
6.3%
 
Marketing and Advertising
5.9%
Legal Services
6.1%
Real Estate
3.8%
 
Real Estate
4.8%
Education Management
6.1%
Education Management
3.8%
 
Other
41.7%
Other
51.5%
Other
59.5%
Help Scout
Computer Software
22.5%
Internet
17.1%
Information Technology and Services
8.0%
Marketing and Advertising
5.9%
Real Estate
4.8%
Other
41.7%
HubSpot Service Hub
Marketing and Advertising
21.2%
Telecommunications
9.1%
Mechanical or Industrial Engineering
6.1%
Legal Services
6.1%
Education Management
6.1%
Other
51.5%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Luke B.
Administrator in Computer Software

HubSpot's Service Hub is just flat out easy to use. From setting up tickets to running reports, it's all super efficient and flows right into the rest of the software. They also regularly add new features!

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Ironically, the simplicity of Help Scout is also the worst part. There are not many app integrations, and a lot of their functions are relatively new. They have a mobile app, but there is no chat support on the app.

G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

Ironically, the simplicity of Help Scout is also the worst part. There are not many app integrations, and a lot of their functions are relatively new. They have a mobile app, but there is no chat support on the app.

HubSpot Service Hub
Most Helpful Favorable Review
Luke B.
Administrator in Computer Software

HubSpot's Service Hub is just flat out easy to use. From setting up tickets to running reports, it's all super efficient and flows right into the rest of the software. They also regularly add new features!

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

HappyFox
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Screenshots

 
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Downloads

 No downloads providedNo downloads providedNo downloads provided
Help Scout
No downloads provided
HubSpot Service Hub
No downloads provided
HappyFox
No downloads provided
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