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Typewise
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At a Glance
Market Segments
Small-Business (62.3% of reviews)
Small-Business (59.6% of reviews)
Entry-Level Pricing
$0.00 5 Users Per Month
$0.00 Per Month
Help Scout
Star Rating
(417)4.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansHubSpot Service Hub
Star Rating
(2,868)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Help Scout excels in ticket creation user experience with a score of 9.2, while HubSpot Service Hub trails behind at 8.5. Reviewers mention that Help Scout's interface is intuitive and user-friendly, making it easier for teams to manage customer inquiries efficiently.
- Reviewers mention that Help Scout's multi-channel coverage is outstanding, scoring a perfect 9.8, which allows businesses to engage with customers across various platforms seamlessly. In contrast, HubSpot Service Hub does not provide the same level of multi-channel integration, which users find limiting.
- Users on G2 highlight Help Scout's superior internal discussion features, scoring 9.1 compared to HubSpot's 8.4. Reviewers say that Help Scout's internal notes and discussions facilitate better team collaboration, making it easier to resolve customer issues quickly.
- G2 users report that Help Scout's SLA management is rated at 8.3, which is higher than HubSpot's 7.8. Reviewers mention that Help Scout provides more robust tools for tracking service level agreements, ensuring that customer expectations are consistently met.
- Users say that Help Scout's knowledge base feature is highly effective, scoring 9.0, while HubSpot's is rated at 8.7. Reviewers mention that Help Scout's knowledge base is easier to navigate and offers more comprehensive resources for self-service support.
- Reviewers mention that Help Scout's customer profiles feature scores 8.6, which is on par with HubSpot's 8.8. However, users report that Help Scout's approach to customer profiles is more straightforward, allowing for quicker access to customer information during support interactions.
Pricing
Entry-Level Pricing
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Free Trial
Help Scout
Free Trial is available
HubSpot Service Hub
Free Trial is available
Ratings
Meets Requirements
8.7
315
8.5
2,108
Ease of Use
9.2
319
8.6
2,299
Ease of Setup
9.2
163
8.3
1,310
Ease of Admin
9.1
163
8.5
911
Quality of Support
9.1
289
8.8
1,936
Has the product been a good partner in doing business?
9.1
156
8.8
899
Product Direction (% positive)
8.2
303
8.7
1,977
Features by Category
Ticket and Case Management
9.2
175
|
Verified
8.5
766
|
Verified
9.2
174
|
Verified
8.4
767
|
Verified
8.6
188
|
Verified
8.4
772
|
Verified
8.6
164
8.2
705
|
Verified
Feature Not Available
7.8
482
8.7
176
|
Verified
8.2
706
|
Verified
8.9
175
|
Verified
8.4
715
8.2
99
8.7
738
|
Verified
Generative AI
5.2
7
7.4
96
6.1
6
7.4
96
Agentic AI - Help Desk
Not enough data
7.5
89
Not enough data
7.6
91
Not enough data
7.5
90
Communication Channels
Feature Not Available
8.1
504
9.2
166
|
Verified
8.5
717
|
Verified
7.7
101
|
Verified
8.3
641
|
Verified
7.7
61
7.8
447
6.8
28
|
Verified
7.7
464
Platform
7.5
39
7.4
512
7.7
90
|
Verified
8.1
624
|
Verified
8.6
104
|
Verified
8.4
667
|
Verified
8.5
78
|
Verified
8.3
622
|
Verified
8.1
144
|
Verified
8.3
718
|
Verified
8.2
151
|
Verified
8.5
741
|
Verified
Customer Information
Not enough data
8.4
610
|
Verified
Not enough data
8.6
743
|
Verified
Not enough data
8.6
788
|
Verified
Not enough data
8.0
483
|
Verified
Not enough data
8.3
606
|
Verified
Not enough data
8.3
593
|
Verified
Not enough data
8.5
751
|
Verified
Predictions
Not enough data
7.5
457
|
Verified
Not enough data
7.8
479
|
Verified
Not enough data
8.2
558
Not enough data
7.8
407
|
Verified
Platform
Not enough data
8.5
860
|
Verified
Not enough data
8.2
709
|
Verified
Not enough data
8.4
744
|
Verified
Not enough data
8.6
815
|
Verified
Not enough data
8.4
866
|
Verified
Not enough data
8.2
662
Not enough data
8.5
787
|
Verified
Not enough data
8.8
748
|
Verified
Not enough data
8.7
856
|
Verified
Not enough data
8.8
841
|
Verified
Generative AI
Not enough data
7.7
120
Not enough data
7.8
117
Agentic AI - Customer Success
Not enough data
7.5
91
Not enough data
7.6
92
Not enough data
7.7
93
Not enough data
7.8
92
Not enough data
7.7
92
Channels
9.7
10
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
Design
7.7
8
Not enough data
8.8
7
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
9.3
10
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
9.1
17
Not enough data
8.7
17
Not enough data
9.0
17
Automation - AI Agents
Not enough data
8.6
17
Not enough data
8.6
17
Not enough data
8.7
17
Not enough data
8.6
17
Not enough data
8.8
17
Platform
Not enough data
8.2
17
Not enough data
8.8
17
Not enough data
8.8
17
Autonomy - AI Agents
Not enough data
8.9
17
Not enough data
8.6
17
Not enough data
8.4
17
Not enough data
8.6
17
Generative AI
Not enough data
8.9
18
Not enough data
9.1
18
Conversational Platform
8.3
57
8.3
805
8.5
31
8.0
609
8.7
33
8.1
356
8.4
36
8.2
549
Support Automation
8.4
36
8.2
634
8.8
42
8.1
398
8.4
34
8.2
610
9.0
36
8.1
567
Generative AI
Not enough data
7.4
265
Not enough data
7.5
262
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.7
141
Not enough data
7.7
139
Not enough data
Feature Not Available
Communication
9.0
29
|
Verified
8.6
426
|
Verified
8.9
30
|
Verified
8.4
424
|
Verified
Feature Not Available
8.7
390
|
Verified
8.2
22
|
Verified
8.6
338
Feature Not Available
8.1
266
Internal Use
7.7
90
|
Verified
8.1
624
|
Verified
8.7
29
|
Verified
8.5
382
|
Verified
7.9
18
|
Verified
8.4
341
|
Verified
9.0
32
|
Verified
8.6
423
9.5
30
|
Verified
8.8
413
|
Verified
8.4
30
|
Verified
8.7
401
|
Verified
Generative AI
Not enough data
7.6
188
Self-Service Experience
8.7
107
8.6
657
8.3
103
8.6
630
Feature Not Available
7.7
86
8.3
26
7.9
418
8.5
29
8.3
453
Self-Service Platform
8.8
28
8.3
439
8.7
31
8.5
455
Feature Not Available
7.7
362
8.7
29
8.3
431
Agentic AI - Customer Self-Service
Not enough data
8.4
34
Not enough data
8.5
34
Not enough data
8.3
34
Not enough data
8.4
34
Not enough data
8.7
34
Not enough data
8.9
33
Not enough data
8.6
33
Generative AI
Not enough data
7.6
86
Not enough data
7.5
86
Generative AI
Not enough data
7.5
79
Not enough data
7.3
80
Survey Management
Not enough data
8.6
212
|
Verified
Not enough data
8.6
258
|
Verified
Not enough data
8.7
277
|
Verified
Not enough data
8.6
262
|
Verified
Process Management
Not enough data
8.5
245
|
Verified
Not enough data
8.6
255
Not enough data
8.6
253
|
Verified
Not enough data
8.6
254
System Management
Not enough data
8.9
251
|
Verified
Not enough data
8.8
242
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Help Scout and HubSpot Service Hub are categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Help Scout is categorized as Customer Communications Management and Email Management
HubSpot Service Hub is categorized as AI Agents For Business Operations, Customer Success, and Enterprise Feedback Management
Reviews
Reviewers' Company Size
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.4%
Information Technology and Services
9.9%
Internet
7.6%
Marketing and Advertising
4.4%
Retail
4.2%
Other
53.4%
Computer Software
19.5%
Information Technology and Services
10.5%
Marketing and Advertising
5.3%
Financial Services
4.6%
Education Management
3.3%
Other
56.8%
Alternatives
Discussions
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
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