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Compare Help Scout vs HubSpot Service Hub
See this
comparison of Help Scout vs. HubSpot Service Hub
based on data from user reviews. Help Scout rates 4.3/5 stars with 149 reviews. HubSpot Service Hub rates 4.1/5 stars with 18 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Basic
$8
user/month
Service Hub Enterprise
$1,200
/month
 
Standard
$15
user/month
Service Hub Professional
$400
/month
 
Plus
$27
user/month
Service Hub Starter
$50
/month
 
Service Hub Free
$0
 
Free Trial Unavailable
Free Trial Unavailable
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.8
Ease of Use
Ease of Use
9.2
8.9
Ease of Setup
Ease of Setup
8.8
7.9
Ease of Admin
Ease of Admin
8.8
8.1
Quality of Support
Quality of Support
8.8
8.6
Ease of Doing Business With
Ease of Doing Business With
8.9
9.0
Product Direction (% positive)
Product Direction (% positive)
7.8
10.0
Meets Requirements
Help Scout
8.5
HubSpot Service Hub
8.8
Ease of Use
Help Scout
9.2
HubSpot Service Hub
8.9
Ease of Setup
Help Scout
8.8
HubSpot Service Hub
7.9
Ease of Admin
Help Scout
8.8
HubSpot Service Hub
8.1
Quality of Support
Help Scout
8.8
HubSpot Service Hub
8.6
Ease of Doing Business With
Help Scout
8.9
HubSpot Service Hub
9.0
Product Direction (% positive)
Help Scout
7.8
HubSpot Service Hub
10.0

Features

Ticket and Case Management
Workflow
Help Scout
8.3
HubSpot Service Hub
8.7
Response Automation
Help Scout
8.4
HubSpot Service Hub
9.0
SLA Management
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Attachments/Screencasts
Help Scout
8.5
HubSpot Service Hub
7.0
Ticket Collaboration
Help Scout
8.8
HubSpot Service Hub
Not enough data available
Ticket creation user experience
Help Scout
9.1
HubSpot Service Hub
Not enough data available
Ticket response user experience
Help Scout
9.3
HubSpot Service Hub
Not enough data available
Knowledge Share
Knowledge Base
Help Scout
8.7
HubSpot Service Hub
8.3
Searchable Articles
Help Scout
7.9
HubSpot Service Hub
8.5
Community Forums
Help Scout
8.3
HubSpot Service Hub
Not enough data available
Interactive FAQs & Forums
Help Scout
8.0
HubSpot Service Hub
Not enough data available
Interaction
Web Portals
Help Scout
8.8
HubSpot Service Hub
Not enough data available
Forum to Reponse
Help Scout
8.1
HubSpot Service Hub
Not enough data available
Tickets and Tagging
Help Scout
8.7
HubSpot Service Hub
Not enough data available
Live Chat
Help Scout
6.5
HubSpot Service Hub
Not enough data available
Communication Channels
Customer Portal
Help Scout
9.0
HubSpot Service Hub
Not enough data available
Email to Case
Help Scout
9.2
HubSpot Service Hub
9.0
Chat/Live Support
Help Scout
6.9
HubSpot Service Hub
Not enough data available
Social Integration
Help Scout
8.0
HubSpot Service Hub
Not enough data available
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Customer and Contacts Database
Help Scout
7.7
HubSpot Service Hub
Not enough data available
Products and Version Tracking
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Call Scripting
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Interactive Voice Response (IVR)
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Self Service/Community
Forums
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Knowledge Base
Help Scout
8.4
HubSpot Service Hub
8.0
Ideas/Feedback
Help Scout
9.2
HubSpot Service Hub
Not enough data available
Q&A
Help Scout
9.7
HubSpot Service Hub
Not enough data available
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Reporting
Help Scout
8.1
HubSpot Service Hub
8.7
Dashboards
Help Scout
8.3
HubSpot Service Hub
9.0
Platform
ITIL Compliance
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Mobile User Support
Help Scout
Not enough data available
HubSpot Service Hub
Not enough data available
Customization
Help Scout
7.6
HubSpot Service Hub
Not enough data available
User, Role, and Access Management
Help Scout
8.5
HubSpot Service Hub
Not enough data available
Internationalization
Help Scout
8.2
HubSpot Service Hub
Not enough data available
Performance & Reliability
Help Scout
9.4
HubSpot Service Hub
Not enough data available
Integration APIs
Help Scout
8.4
HubSpot Service Hub
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
61.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.2%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.9%
5.6%
Help Scout
Small-Business
55.9%
Mid-Market
39.2%
Enterprise
4.9%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%

Reviewers' Industry

 
Computer Software
23.0%
Marketing and Advertising
28.0%
 
Internet
17.5%
Telecommunications
8.0%
 
Information Technology and Services
7.7%
Mechanical or Industrial Engineering
8.0%
 
Marketing and Advertising
6.0%
Legal Services
8.0%
 
Hospital & Health Care
4.9%
Primary/Secondary Education
4.0%
 
Other
41.0%
Other
44.0%
Help Scout
Computer Software
23.0%
Internet
17.5%
Information Technology and Services
7.7%
Marketing and Advertising
6.0%
Hospital & Health Care
4.9%
Other
41.0%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

G2 User in Telecommunications

i like how it has a knowledge base for people who have common questions they can just search there. Also the customer review feature is cool to use too. it's a good way to separate the q&a session from our blog post

Most Helpful Critical Review
Most Helpful Critical Review
Kelsey S.
User in Retail

There was a high volume of calls that our company never received

G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Kelsey S.
User in Retail

There was a high volume of calls that our company never received

HubSpot Service Hub
Most Helpful Favorable Review
G2 User in Telecommunications

i like how it has a knowledge base for people who have common questions they can just search there. Also the customer review feature is cool to use too. it's a good way to separate the q&a session from our blog post

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Screenshots

 
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Downloads

 No downloads providedNo downloads provided
Help Scout
No downloads provided
HubSpot Service Hub
No downloads provided
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