Link copied to clipboard # Help Scout vs HubSpot Service Hub Comparison - What are their main differences? Share [ Export ](/compare/help-scout/hubspot-service-hub/export.csv) Help ScoutService Hub[+ Add Product](#) Pricing **Help Scout** Free Trial **$0.00** 5 Users Per Month · Free **HubSpot Service Hub** Free Trial **$0.00** Per Month · Service Hub Free **Pricing Insights** from reviews Time to Implement **Help Scout** 1 monthFaster Based on 82 responses **HubSpot Service Hub** 2 months Based on 568 responses Return on Investment **Help Scout** 9 months4 months sooner Based on 55 responses **HubSpot Service Hub** 13 months Based on 439 responses Perceived Cost **Help Scout** $$$$$ **HubSpot Service Hub** $$$$$ Average Discount **Help Scout** 13% **HubSpot Service Hub** 18%5% more ![Help Scout](https://images.g2crowd.com/uploads/product/hd_favicon/0c1172f9215269c879ddfb93247db6eb/help-scout.svg "Help Scout") ![HubSpot Service Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg "HubSpot Service Hub") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Help Scout** [ Ease of Use (14) ](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1886246&qs=pros-and-cons#reviews)[ Features (11) ](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1886108&qs=pros-and-cons#reviews)[ Lack of Features (8) ](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1888195&qs=pros-and-cons#reviews)[ Limited Features (7) ](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1888295&qs=pros-and-cons#reviews) **HubSpot Service Hub** [ Ease of Use (325) ](https://www.g2.com/products/hubspot-service-hub/reviews?filters%5Bsentiment_snippet%5D=1782979&qs=pros-and-cons#reviews)[ Features (214) ](https://www.g2.com/products/hubspot-service-hub/reviews?filters%5Bsentiment_snippet%5D=1781532&qs=pros-and-cons#reviews)[ Missing Features (117) ](https://www.g2.com/products/hubspot-service-hub/reviews?filters%5Bsentiment_snippet%5D=1782709&qs=pros-and-cons#reviews)[ Limited Customization (93) ](https://www.g2.com/products/hubspot-service-hub/reviews?filters%5Bsentiment_snippet%5D=1784310&qs=pros-and-cons#reviews) Integrations **Help Scout** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_db11aab8ccb63f5742949ab9955e36bf/google-analytics.png "Product Avatar Image") Google Analytics ](https://www.g2.com/products/google-analytics/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image") Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f6ee5c9dddbf5c28b136829c8782ed1b/slack.png "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ View all ](https://www.g2.com/products/help-scout/integrations) **HubSpot Service Hub** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ac0e7b10e1efb64107026cb2b241d53/azure-pipelines.jpg "Product Avatar Image") Azure Pipelines ](https://www.g2.com/products/azure-pipelines/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3a787194b190f530da1bb58924ec8044/cloudtalk.png "Product Avatar Image") CloudTalk ](https://www.g2.com/products/cloudtalk/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9fe3576925b628e3393007813b12d3f4/dealhub-ai.png "Product Avatar Image") DealHub AI ](https://www.g2.com/products/dealhub-ai/reviews)[ View all ](https://www.g2.com/products/hubspot-service-hub/integrations) Screenshots **Help Scout** ![Help Scout screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1393072/One-unified-platform.png) **HubSpot Service Hub** ![HubSpot Service Hub screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1464326/Customer-Agent---Service-Hub-Knowledge-Base-Articles.png) **Ratings** from reviews Meets Requirements **Help Scout** 8.7 8.7327 **HubSpot Service Hub** 8.5 8.52,152 Ease of Use **Help Scout** 9.2 9.2331 **HubSpot Service Hub** 8.6 8.62,417 Ease of Setup **Help Scout** 9.2 9.2173 **HubSpot Service Hub** 8.3 8.31,424 Ease of Admin **Help Scout** 9.1 9.1169 **HubSpot Service Hub** 8.5 8.5923 Quality of Support **Help Scout** 9.0 9.0300 **HubSpot Service Hub** 8.8 8.81,975 Has the product been a good partner in doing business? **Help Scout** 9.1 9.1163 **HubSpot Service Hub** 8.8 8.8911 Product Direction (% positive) **Help Scout** 8.1 8.1315 **HubSpot Service Hub** 8.7 8.72,017 **Features** ratings from reviews Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);) 8.6 70 8.0 933 Conversational Platform Personalization 8.3(tied score) 57 8.3(tied score) 804 Omnichannel 8.5(won by 0.5) 31 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.0 609 Contextual Engagement 8.7(won by 0.6) 33 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.1 354 Proactive Engagement 8.4(won by 0.2) 36 8.2 548 Support Automation Intelligent Routing 8.4(won by 0.2) 36 8.2 634 Seamless Escalation 8.8(won by 0.7) 42 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.1 396 Transcripts 8.4(won by 0.2) 34 8.2 609 Self-Serve Support 9.0(won by 0.9) 36 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.1 566 Generative AI AI Text Generation Not enough data 7.4(won by default) 263 AI Text Summarization Not enough data 7.4(won by default) 261 Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);) 8.6 129 8.3 748 Generative AI AI Text Summarization Not enough data 7.6(won by default) 186 Self-Service Experience Knowledge Base 8.7(won by 0.1) 109 8.6 656 Searchable Articles 8.3 104 8.6(won by 0.3) 628 Mobile Optimization 8.3(won by 0.4) 26 7.9 416 Personalization 8.5(won by 0.2) 29 8.3 451 Community Forums Feature Not Available 7.7(won by default) 86 Self-Service Platform Branding 8.8(won by 0.5) 28 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.3 437 Automation 8.7(won by 0.2) 32 8.5 455 Integrations 8.7(won by 0.4) 29 8.3 429 Artificial Intelligence Feature Not Available 7.7(won by default) 360 Agentic AI - Customer Self-Service Autonomous Task Execution Not enough data 8.3(won by default) 32 Multi-step Planning Not enough data 8.4(won by default) 32 Cross-system Integration Not enough data 8.2(won by default) 32 Adaptive Learning Not enough data 8.3(won by default) 32 Natural Language Interaction Not enough data 8.6(won by default) 32 Proactive Assistance Not enough data 8.8(won by default) 31 Decision Making Not enough data 8.5(won by default) 31 Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);) 8.5 137 8.4 889 Generative AI AI Text Generation Not enough data 7.7(won by default) 140 AI Text Summarization Not enough data 7.7(won by default) 138 AI Text-to-Speech Not enough data Feature Not Available Generative AI Not enough data Not enough data Communication Pop-up Chat 8.9(won by 0.3) 30 | Verified 8.6 424 | Verified Notifications 8.9(won by 0.5) 32 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.4 422 | Verified In-App Messaging 8.2 22 | Verified 8.6(won by 0.4) 337 Targeted Emails Feature Not Available 8.7(won by default) 388 | Verified Co-Browsing Feature Not Available 8.1(won by default) 265 Real-Time Notifications Not enough data Not enough data Real-time Consumer-facing Chat Not enough data Not enough data Internal Use Customization 7.7 93 | Verified 8.1(won by 0.4) 625 | Verified Conversation Archiving 8.7(won by 0.2) 29 | Verified 8.5 380 | Verified Lead Development 7.9 18 | Verified 8.4(won by 0.5) 340 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Knowledge Base 9.1(won by 0.5) 35 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.6 421 Team Inbox 9.5(won by 0.7) 33 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.8 413 | Verified Customer Profiles 8.4 30 | Verified 8.7(won by 0.3) 399 | Verified Additional Functionality Real-Time Analytics Not enough data Not enough data Email Management Not enough data Not enough data API Not enough data Not enough data Single Sign On Not enough data Not enough data Search/Filter Not enough data Not enough data Collaboration Tools Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Activity Dashboard Not enough data Not enough data Canned Responses Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Transfers/Routing Not enough data Not enough data Geotargeting Not enough data Not enough data Interaction Tracking Not enough data Not enough data CRM Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Document Storage Not enough data Not enough data Screen Sharing Not enough data Not enough data Contact Management Not enough data Not enough data Autoresponders Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Mobile Access Not enough data Not enough data AI Copilot Not enough data Not enough data Offline Form Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Support Ticket Management Not enough data Not enough data File Sharing Not enough data Not enough data Shared Inbox[Hide 12 FeaturesShow 12 Features](javascript:void(0);) 8.9 67 8.3 570 Productivity Tools Notes 9.4(won by 0.7) 59 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.7 505 Internal Discussion 9.0(won by 0.7) 56 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.3 454 Assignments and Tasks 8.9(won by 0.3) 52 8.6 497 Workflows 9.0(won by 0.4) 52 8.6 510 Templates 9.1(won by 0.5) 53 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.6 500 Integrations 8.5(won by 0.1) 48 8.4 484 Tagging System 9.3(won by 0.9) 60 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.4 461 Analytics Trends 8.3(won by 0.3) 39 8.0 384 Performance Tracking 8.6(won by 0.2) 51 8.4 447 Email Tracking Feature Not Available 8.7(won by default) 496 Agentic AI - Shared Inbox Autonomous Task Execution Not enough data 7.3(won by default) 58 Decision Making Not enough data 7.4(won by default) 58 Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);) 8.2 225 8.4 1,233 Ticket and Case Management Ticket Creation User Experience 9.2(won by 0.7) 178 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.5 784 | Verified Workflow 8.6(won by 0.2) 197 | Verified 8.4 803 | Verified Automated Response 8.6(won by 0.3) 168 8.3 717 | Verified Attachments/Screencasts 8.6(won by 0.4) 178 | Verified 8.2 710 | Verified Ticket Collaboration 9.0(won by 0.5) 183 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.5 731 Customer/Contact Database 8.3 101 8.7(won by 0.4) 763 | Verified Ticket Response User Experience 9.2(won by 0.8) 180 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.4 782 | Verified Service Level Agreement (SLA) Management Feature Not Available 7.8(won by default) 486 Ticket Management Not enough data 9.1(won by default) 27 Inbox Management Not enough data 8.7(won by default) 15 Support Ticket Management Not enough data 10.0(won by default) 10 Email Management Not enough data 6.7(won by default) 11 Workflow Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data Generative AI AI Text Generation 6.3 9 7.4(won by 1.1) 99 (There is a greater than 0.5 difference between this product's rating and its competitors) AI Text Summarization 6.7 7 7.4(won by 0.7) 99 (There is a greater than 0.5 difference between this product's rating and its competitors) Generative AI Not enough data Not enough data Agentic AI - Help Desk Autonomous Task Execution Not enough data 7.5(won by default) 89 Natural Language Interaction Not enough data 7.5(won by default) 91 Proactive Assistance Not enough data 7.4(won by default) 91 Communication Channels Email to Case 9.2(won by 0.7) 172 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.5 726 | Verified Live Chat Support 7.8 106 | Verified 8.3(won by 0.5) 644 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Social Media Integration 7.7 62 7.8(won by 0.1) 447 Voice 7.0 29 | Verified 7.7(won by 0.7) 467 (There is a greater than 0.5 difference between this product's rating and its competitors) Customer Portal Feature Not Available 8.1(won by default) 506 Video Chat Not enough data Not enough data Platform Reporting 8.1 149 | Verified 8.3(won by 0.2) 741 | Verified Activity Dashboard 8.2 152 | Verified 8.5(won by 0.3) 751 | Verified Customization 7.7 93 | Verified 8.1(won by 0.4) 625 | Verified User, Role, and Access Management 8.6(won by 0.2) 104 | Verified 8.4 676 | Verified Third-Party Integrations 8.5(won by 0.2) 82 | Verified 8.3 646 | Verified Mobile User Support 7.5(won by 0.2) 39 7.3 513 Mobile Access Not enough data Not enough data Additional Functionality Reporting & Statistics Not enough data 10.0(won by default) 7 CRM Not enough data 9.2(won by default) 6 Customizable Fields Not enough data 8.0(won by default) 5 Surveys & Feedback Not enough data 9.2(won by default) 6 Collaboration Tools Not enough data 10.0(won by default) 7 Multi-Channel Communication Not enough data 10.0(won by default) 10 Task Automation Not enough data 8.5(won by default) 10 Interaction Tracking Not enough data 9.6(won by default) 13 Reporting/Analytics Not enough data 10.0(won by default) 7 Workflow Automation Not enough data 7.5(won by default) 6 Automated Routing Not enough data Not enough data Chatbot Not enough data Not enough data Autoresponders Not enough data Not enough data AI Copilot Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Gamification Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Key Performance Indicators Not enough data Not enough data Voice Recognition Not enough data Not enough data Live Chat Not enough data Not enough data IVR Not enough data Not enough data Language Detection Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Predictive Analytics Not enough data Not enough data API Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Data Security Not enough data Not enough data Prioritization Not enough data Not enough data Secure Data Storage Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Performance Metrics Not enough data Not enough data Single Sign On Not enough data Not enough data Mobile App Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Email Templates Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Data Import/Export Not enough data Not enough data Personalization Not enough data Not enough data AI Agents For Business Operations[Hide 76 FeaturesShow 76 Features](javascript:void(0);) Not enough data 8.7 19 Automation - AI Agents Sales Follow-Up Not enough data 8.5(won by default) 16 Customer Interaction Automation Not enough data 8.5(won by default) 16 Lead Generation Not enough data 8.6(won by default) 16 Document Processing Not enough data 8.5(won by default) 16 Feedback Collection Not enough data 8.8(won by default) 16 Natural Language Processing Not enough data Not enough data Simulation and Scenario Generation Not enough data Not enough data Responses Personalization Not enough data 9.1(won by default) 16 Route To Human Not enough data 8.6(won by default) 16 Natural Language Understanding (NLU) Not enough data 9.0(won by default) 16 Multi-Language Not enough data Not enough data Autonomy - AI Agents Independent Decision Making Not enough data 8.9(won by default) 16 Adaptive Responses Not enough data 8.5(won by default) 16 Task Execution Not enough data 8.3(won by default) 16 Problem Solving Not enough data 8.5(won by default) 16 Platform Conversation Editor Not enough data 8.1(won by default) 16 Integration Not enough data 8.8(won by default) 16 Human-In-The-Loop Not enough data 8.8(won by default) 16 Drag & Drop Editor Not enough data Not enough data Human-in-the-loop (HITL) Not enough data Not enough data Generative AI AI Text Generation Not enough data 8.8(won by default) 17 AI Text Summarization Not enough data 9.0(won by default) 17 Additional Functionality Agent Collaboration Not enough data Not enough data Data Governance Not enough data Not enough data Prompt Engineering Not enough data Not enough data Feedback Management Not enough data Not enough data For No-Code Development Not enough data Not enough data Version Control Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Dynamic Modeling Not enough data Not enough data API Not enough data Not enough data Memory Management Not enough data Not enough data Monitoring Not enough data Not enough data Scalability Not enough data Not enough data Cost Management Not enough data Not enough data Scheduling Not enough data Not enough data Natural Language Interface Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Multiple LLM Models Not enough data Not enough data Integration Management Not enough data Not enough data Customizable Frameworks Not enough data Not enough data Pre-built Templates Not enough data Not enough data Analytics Not enough data Not enough data Intent Recognition Not enough data Not enough data Contextual Guidance Not enough data Not enough data Rules-Based Workflow Not enough data Not enough data Attended Automation Not enough data Not enough data Drag & Drop Not enough data Not enough data For Sales/Marketing Not enough data Not enough data Generative AI Not enough data Not enough data Business Process Automation Not enough data Not enough data AI Copilot Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Deep Learning Not enough data Not enough data Code-free Development Not enough data Not enough data Compliance Management Not enough data Not enough data Automated Responses Not enough data Not enough data Knowledge Management Not enough data Not enough data Transfers/Routing Not enough data Not enough data Personalization Not enough data Not enough data Activity Dashboard Not enough data Not enough data Customer Experience Management Not enough data Not enough data Virtual Personal Assistant (VPA) Not enough data Not enough data Chatbot Not enough data Not enough data Speech Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Task Management Not enough data Not enough data Customer Engagement Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Configurable Workflow Not enough data Not enough data Unattended Automation Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Workflow Automation Not enough data Not enough data Proactive Error Detection Not enough data Not enough data Customer Communications Management[Hide 45 FeaturesShow 45 Features](javascript:void(0);) 8.7 16 Not enough data Channels Multi-Channel Coverage 9.7(won by default) 11 Not enough data Open Listening 8.6(won by default) 7 Not enough data Physical Media 8.1(won by default) 6 Not enough data Design Communications Strategy Development 7.7(won by default) 8 Not enough data Create Content 8.8(won by default) 7 Not enough data Personalization 8.5(won by default) 11 Not enough data Inbound Identification 9.1(won by default) 11 Not enough data Regulatory Compliance 9.3(won by default) 10 Not enough data Batch Communications Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data On-Demand Communications Not enough data Not enough data Interactive Content Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Chat/Messaging Not enough data Not enough data Customer Database Not enough data Not enough data Customizable Branding Not enough data Not enough data Call Recording Not enough data Not enough data Autoresponders Not enough data Not enough data IVR Not enough data Not enough data Email Management Not enough data Not enough data Template Management Not enough data Not enough data SMS Messaging Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Content Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Compliance Management Not enough data Not enough data Multi-Language Not enough data Not enough data Interaction Tracking Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Workflow Management Not enough data Not enough data Customer History Not enough data Not enough data Activity Dashboard Not enough data Not enough data AI Copilot Not enough data Not enough data Video Support Not enough data Not enough data CRM Not enough data Not enough data Inbox Management Not enough data Not enough data API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Feedback Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Collaboration Tools Not enough data Not enough data Activity Tracking Not enough data Not enough data Customer Success[Hide 76 FeaturesShow 76 Features](javascript:void(0);) Not enough data 8.0 1,036 Customer Information Playbooks Not enough data 8.0(won by default) 484 | Verified Surveys Not enough data 8.5(won by default) 751 | Verified Customer Health Scores Not enough data 8.4(won by default) 611 | Verified Customer Monitoring Not enough data 8.6(won by default) 745 | Verified Customer Profiles Not enough data 8.6(won by default) 793 | Verified Customer Segments Not enough data 8.3(won by default) 607 | Verified Product Engagement Not enough data 8.3(won by default) 593 | Verified NPS of Customers Not enough data Not enough data Customer Engagement Not enough data Not enough data Predictions Churn Risk Not enough data 7.5(won by default) 458 | Verified Upsell Opportunities Not enough data 7.8(won by default) 481 | Verified Custom Triggers Not enough data 8.2(won by default) 559 Machine Learning Not enough data 7.7(won by default) 408 | Verified Platform Notifications Not enough data 8.4(won by default) 867 | Verified Customization Not enough data 8.2(won by default) 669 Scalability Not enough data 8.5(won by default) 789 | Verified User, Role, and Access Management Not enough data 8.8(won by default) 845 | Verified Customer Management Not enough data 10.0(won by default) 6 Reporting & Dashboards Not enough data 8.5(won by default) 865 | Verified Third-Party Integrations Not enough data 8.2(won by default) 715 | Verified Data Import & Export Tools Not enough data 8.4(won by default) 745 | Verified Workflow Capability Not enough data 8.6(won by default) 817 | Verified Data Security Not enough data 8.8(won by default) 749 | Verified Performance & Reliability Not enough data 8.7(won by default) 860 | Verified Collaboration Tools Not enough data Not enough data Real-Time Data Not enough data Not enough data Activity Dashboard Not enough data Not enough data Customer Experience Management Not enough data Not enough data Churn Management Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Communication Management Not enough data Not enough data Task Management Not enough data Not enough data Account Management Not enough data Not enough data Renewal Management Not enough data Not enough data Feedback Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Revenue Management Not enough data Not enough data Workflow Management Not enough data Not enough data Contact Management Not enough data Not enough data Email Management Not enough data Not enough data Configurable Workflow Not enough data Not enough data Generative AI AI Text Generation Not enough data 7.6(won by default) 121 AI Text Summarization Not enough data 7.7(won by default) 118 Generative AI Not enough data Not enough data Agentic AI - Customer Success Autonomous Task Execution Not enough data 7.4(won by default) 92 Multi-step Planning Not enough data 7.6(won by default) 92 Cross-system Integration Not enough data 7.7(won by default) 93 Natural Language Interaction Not enough data 7.7(won by default) 92 Proactive Assistance Not enough data 7.7(won by default) 92 Social Media Integration Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Onboarding Not enough data Not enough data Chat/Messaging Not enough data Not enough data Performance Metrics Not enough data Not enough data Activity Tracking Not enough data Not enough data CRM Not enough data Not enough data API Not enough data Not enough data Customer Database Not enough data Not enough data Customizable Templates Not enough data Not enough data Widgets Not enough data Not enough data Win/Loss Analysis Not enough data Not enough data AI Copilot Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Engagement Tracking Not enough data Not enough data Customer Segmentation Not enough data Not enough data Customizable Reports Not enough data Not enough data Drag & Drop Not enough data Not enough data Customer History Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Customizable Forms Not enough data Not enough data Customizable Branding Not enough data Not enough data Usage Tracking/Analytics Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Account Alerts Not enough data Not enough data Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);) Not enough data 7.6 86 Generative AI AI Text Generation Not enough data 7.6(won by default) 86 AI Text Summarization Not enough data 7.5(won by default) 86 Enterprise Feedback Management[Hide 65 FeaturesShow 65 Features](javascript:void(0);) Not enough data 8.5 346 Generative AI AI Text Generation Not enough data 7.5(won by default) 80 AI Text Summarization Not enough data 7.4(won by default) 81 Generative AI Not enough data Not enough data Survey Management Brand Design Consistency Not enough data 8.6(won by default) 213 | Verified Survey Deployment Not enough data 8.6(won by default) 260 | Verified Feedback Collection Not enough data 8.7(won by default) 278 | Verified Device Responsiveness Not enough data 8.6(won by default) 263 | Verified Surveys & Feedback Not enough data Not enough data Mobile Survey Not enough data Not enough data Pulse Surveys Not enough data Not enough data Process Management Feedback Aggregation Not enough data 8.5(won by default) 246 | Verified Trigger Alerts Not enough data 8.6(won by default) 256 Real-Time Analysis Not enough data 8.6(won by default) 255 | Verified Real-Time Action Not enough data 8.6(won by default) 255 360 Degree Feedback Not enough data Not enough data Anonymous Feedback Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Trend Analysis Not enough data Not enough data Real-Time Data Not enough data Not enough data Text Analysis Not enough data Not enough data Sentiment Analysis Not enough data Not enough data System Management Security Not enough data 8.9(won by default) 252 | Verified System Monitoring Not enough data 8.8(won by default) 243 SSL Security Not enough data Not enough data GPS Not enough data Not enough data Additional Functionality Customer Experience Management Not enough data Not enough data NPS of Employees Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Question Library Not enough data Not enough data CRM Not enough data Not enough data Data Visualization Not enough data Not enough data Multi-Channel Distribution Not enough data Not enough data Ratings/Reviews Not enough data Not enough data Negative Feedback Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Email Management Not enough data Not enough data Commenting/Notes Not enough data Not enough data AI Copilot Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Template Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Social Media Integration Not enough data Not enough data Text Fields Not enough data Not enough data Customizable Questions Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Customizable Branding Not enough data Not enough data Conditional Logic Not enough data Not enough data Website Integration Not enough data Not enough data Search/Filter Not enough data Not enough data Collaboration Tools Not enough data Not enough data API Not enough data Not enough data NPS of Customers Not enough data Not enough data Multi-Language Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Segmentation Not enough data Not enough data Customer Segmentation Not enough data Not enough data Reminders Not enough data Not enough data NPS Survey Structure Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Widgets Not enough data Not enough data Customizable Templates Not enough data Not enough data Feedback Management Not enough data Not enough data Customizable Fields Not enough data Not enough data Question Branching Not enough data Not enough data Show 5 feature categories with incomplete data Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Tagging Not enough data Not enough data Natural Language Processing Not enough data Not enough data Data Extraction Not enough data Not enough data Multi-Language Not enough data Not enough data Predictive Analytics Not enough data Not enough data Drag & Drop Not enough data Not enough data Speech Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Data Storage Management Not enough data Not enough data Virtual Personal Assistant (VPA) Not enough data Not enough data AI Copilot Not enough data Not enough data Customer Segmentation Not enough data Not enough data Collaboration Tools Not enough data Not enough data Data Import/Export Not enough data Not enough data Generative AI Not enough data Not enough data For eCommerce Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Customizable Branding Not enough data Not enough data Search/Filter Not enough data Not enough data Monitoring Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Data Visualization Not enough data Not enough data Trend Analysis Not enough data Not enough data Machine Learning Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Performance Metrics Not enough data Not enough data Real-Time Data Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Mobile App Not enough data Not enough data Multiple Data Sources Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Activity Dashboard Not enough data Not enough data Chatbot Not enough data Not enough data Workflow Automation Not enough data Not enough data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data AI Customer Support Agents[Hide 36 FeaturesShow 36 Features](javascript:void(0);) Not enough data Not enough data Compliance Management Compliance Management Not enough data Not enough data Knowledge Base Management Knowledge Base Management Not enough data Not enough data Conversational AI Conversational AI Not enough data Not enough data CRM Integration CRM Integration Not enough data Not enough data Ticket Management Ticket Management Not enough data Not enough data Performance Metrics Performance Metrics Not enough data Not enough data Speech Recognition Speech Recognition Not enough data Not enough data Data Security Data Security Not enough data Not enough data Inquiry Routing Inquiry Routing Not enough data Not enough data Human-in-the-loop (HITL) Human-in-the-loop (HITL) Not enough data Not enough data Autonomous Task Execution Autonomous Task Execution Not enough data Not enough data Third-Party Integration Third-Party Integration Not enough data Not enough data Interaction Tracking Interaction Tracking Not enough data Not enough data Proactive Chat Proactive Chat Not enough data Not enough data Contextual Guidance Contextual Guidance Not enough data Not enough data Dashboard Dashboard Not enough data Not enough data Communications Management Communications Management Not enough data Not enough data Agentic Task Execution Agentic Task Execution Not enough data Not enough data Sentiment Analysis Sentiment Analysis Not enough data Not enough data Natural Language Processing Natural Language Processing Not enough data Not enough data Customer Query Resolution - AI Customer Support Agents Automated Ticket Resolution Not enough data Not enough data Contextual Response Generation Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Knowledge Base Utilization Not enough data Not enough data Multilingual Support Not enough data Not enough data Customer Interaction Automation - AI Customer Support Agents Proactive Customer Outreach Not enough data Not enough data Feedback Collection Not enough data Not enough data Escalation Handling Not enough data Not enough data Workflow Optimization Not enough data Not enough data Automation Customer Interaction Automation Not enough data Not enough data Feedback Collection Not enough data Not enough data Document Processing Not enough data Not enough data Autonomy Independent Decision Making Not enough data Not enough data Adaptive Responses Not enough data Not enough data Task Execution Not enough data Not enough data Problem Solving Not enough data Not enough data Email Management[Hide 62 FeaturesShow 62 Features](javascript:void(0);) Not enough data Not enough data Sorting & Filtering Attachment Search Not enough data Not enough data Tags Not enough data Not enough data AI Sorting Not enough data Not enough data Predefined Rules Not enough data Not enough data Integrations Microsoft Outlook Integration Not enough data Not enough data Gmail Integration Not enough data Not enough data Apple Calendar Integration Not enough data Not enough data Social Media Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Time Management Unified Inbox Not enough data Not enough data Email Automation Not enough data Not enough data Snooze Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text-to-Speech Not enough data Not enough data AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Agentic AI - Email Management Autonomous Task Execution Not enough data Not enough data Cross-system Integration Not enough data Not enough data Additional Functionality Whitelisting/Blacklisting Not enough data Not enough data Customizable Fields Not enough data Not enough data Signature Management Not enough data Not enough data Shared Inboxes Not enough data Not enough data Email Distribution Not enough data Not enough data Prioritization Not enough data Not enough data Customizable Forms Not enough data Not enough data AI Copilot Not enough data Not enough data Mobile App Not enough data Not enough data Routing Not enough data Not enough data Activity Dashboard Not enough data Not enough data Collaboration Tools Not enough data Not enough data Inbox Management Not enough data Not enough data Queue Management Not enough data Not enough data Drag & Drop Not enough data Not enough data Contact Management Not enough data Not enough data Email Marketing Not enough data Not enough data Data Recovery Not enough data Not enough data Archiving & Retention Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Autoresponders Not enough data Not enough data Multiple User Accounts Not enough data Not enough data API Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Customer Segmentation Not enough data Not enough data Search/Filter Not enough data Not enough data Support Ticket Management Not enough data Not enough data Canned Responses Not enough data Not enough data Workflow Management Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Chat/Messaging Not enough data Not enough data Response Management Not enough data Not enough data Email Templates Not enough data Not enough data Email Monitoring Not enough data Not enough data Campaign Management Not enough data Not enough data Email Tracking Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Spam Blocker Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Customizable Templates Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Tagging Not enough data Not enough data Campaign Analytics Not enough data Not enough data Workflow Automation Not enough data Not enough data AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - AI Agents Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data User Insights Reviewers' Company Size [![Help Scout](https://images.g2crowd.com/uploads/product/hd_favicon/0c1172f9215269c879ddfb93247db6eb/help-scout.svg "Help Scout")](https://www.g2.com/products/help-scout/reviews) Help Scout Small-Business(50 or fewer emp.) 61.7% Mid-Market(51-1000 emp.) 34.0% Enterprise(\> 1000 emp.) 4.4% [![HubSpot Service Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg "HubSpot Service Hub")](https://www.g2.com/products/hubspot-service-hub/reviews) HubSpot Service Hub Small-Business(50 or fewer emp.) 59.3% Mid-Market(51-1000 emp.) 37.3% Enterprise(\> 1000 emp.) 3.5% Small-Business (50 or fewer emp.) 61.7% 59.3% Mid-Market (51-1000 emp.) 34.0% 37.3% Enterprise (\> 1000 emp.) 4.4% 3.5% Reviewers' Industry [![Help Scout](https://images.g2crowd.com/uploads/product/hd_favicon/0c1172f9215269c879ddfb93247db6eb/help-scout.svg "Help Scout")](https://www.g2.com/products/help-scout/reviews) Help Scout Computer Software 21.3% Information Technology and Services 9.8% Internet 7.4% Marketing and Advertising 4.3% Financial Services 4.1% Other 53.1% [![HubSpot Service Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg "HubSpot Service Hub")](https://www.g2.com/products/hubspot-service-hub/reviews) HubSpot Service Hub Computer Software 19.2% Information Technology and Services 10.6% Marketing and Advertising 5.2% Financial Services 4.5% Education Management 3.4% Other 57.0% FAQs ## Help Scout vs Service Hub FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Help Scout vs Service Hub? Help Scout and Service Hub are both highly rated Help Desk platforms, but Help Scout stands out for its ease of setup and user interface, while Service Hub offers broader feature coverage and higher review volume. | [Help Scout](https://www.g2.com/products/help-scout/reviews) | [Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) | | --- | --- | | 4.4/5 (431 reviews) | 4.4/5 (2,920 reviews) | | Small-Business | Small-Business | | 9.2 | 8.3 | | 9.0 | 8.8 | | Ease of Use (14 all-time mentions) | Ease of Use (325 all-time mentions) | ### How do the pricing models of Help Scout and Service Hub compare? Help Scout and Service Hub are rated at parity for value, with no material difference in reviewer satisfaction on price or cost. - **Help Scout:** In recent reviews, buyers note that costs can increase as teams grow, but many find the value justifies the expense for small teams. - **Service Hub:** Reviewers highlight that advanced features are often limited to higher-tier plans, and costs can rise quickly for growing teams, but the platform is seen as offering strong value for its breadth of features. - **Switching reasons:** Recent reviewers cite the need for more flexibility and lower costs as reasons for considering alternatives to Service Hub. ### What are the best alternatives to Help Scout and Service Hub? The top three alternatives to Help Scout and Service Hub are Fin, Front, and Zendesk for Customer Service. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Help Scout](https://www.g2.com/products/help-scout/reviews) | 4.4/5 (431 reviews) | Small-Business | Costs can increase with team size; value seen as strong for small teams | Ease of Use (14 all-time mentions) | | [Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) | 4.4/5 (2,920 reviews) | Small-Business | Advanced features require higher-tier plans; strong value for breadth | Ease of Use (325 all-time mentions) | | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5 (3,901 reviews) | Small-Business | — | Automation and AI capabilities | | [Front](https://www.g2.com/products/front/reviews) | 4.7/5 (2,507 reviews) | Small-Business | — | Collaboration and shared inbox features | | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7,034 reviews) | Mid-Market | — | Comprehensive ticketing and reporting | ### Which Help Desk features should I prioritize when comparing Help Scout and Service Hub? Buyers comparing Help Scout and Service Hub should prioritize automation/workflows, integrations, customization, reporting/analytics, and knowledge base features. - **Automation/Workflows:** Service Hub: 125 all-time mentions for automation; Help Scout: workflow automation cited in recent reviews. - **Integrations:** Service Hub: 119 all-time mentions; Help Scout: 6 all-time mentions. - **Customization:** Service Hub: 62 all-time mentions; Help Scout: 4 all-time mentions. - **Reporting/Analytics:** Service Hub: reporting and analytics cited as strengths in recent reviews; Help Scout: reviewers note limitations in reporting and analytics. - **Knowledge Base:** Service Hub: 62 all-time mentions; Help Scout: 7 all-time mentions. ### What are the pros and cons of Help Scout vs Service Hub? Help Scout's headline strength is ease of use, while Service Hub's is its breadth of features and automation capabilities. - **Help Scout strengths:** Ease of Use (14 all-time mentions), intuitive interface, helpful support, strong knowledge base, easy setup, and efficient communication. - **Help Scout trade-offs:** Limited advanced features (8 all-time mentions), restricted customization (4 all-time mentions), and basic reporting/analytics. - **Service Hub strengths:** Ease of Use (325 all-time mentions), broad feature set (214 all-time mentions), automation (125 all-time mentions), integrations (119 all-time mentions), and centralized information (71 all-time mentions). - **Service Hub trade-offs:** Limited customization (93 all-time mentions), ticket management issues (75 all-time mentions), and higher costs for advanced features. ### Is Help Scout or Service Hub better for small businesses? Help Scout is the better fit for small businesses, with a strong focus on ease of use and setup for small teams. - **Help Scout:** Largest segment is Small-Business; reviewers consistently highlight its intuitive interface, easy setup, and suitability for small teams. - **Service Hub:** Largest segment is Small-Business; reviewers note its comprehensive features but mention that costs and complexity can increase as needs grow. ### Which Help Desk platform has better integrations? Service Hub is favored for integrations, with a higher volume of reviewer-cited integration strengths. - **Help Scout:** Slack (6 all-time mentions), Jira (temporal-qualitative mention), integrations cited as a strength in recent reviews. - **Service Hub:** Integrations cited in 119 all-time reviews, with many reviewers highlighting easy integration with CRM and other business tools. ### How do Help Scout and Service Hub compare on customer support? Help Scout and Service Hub are rated at near-parity for Quality of Support, with scores of 9.0 and 8.8 respectively, which is below the materiality threshold for a clear winner. - **Help Scout:** Reviewers describe support as helpful, responsive, and above-and-beyond, with 7 all-time mentions for customer support. - **Service Hub:** Reviewers cite helpful and efficient support, with 123 all-time mentions for customer support, though some note slower response times for advanced issues. ### Which is easier to implement, Help Scout or Service Hub? Help Scout is easier to implement, with a higher Ease of Setup score of 9.2 compared to Service Hub's 8.3. - **Help Scout:** Reviewers consistently praise its quick and straightforward setup, often highlighting that teams can go live within minutes and find the onboarding process intuitive. - **Service Hub:** Reviewers note that setup is generally smooth but can become complex when configuring advanced features or integrations, with some mentioning a steeper learning curve for customization. ### Which product has better Workflows? Service Hub is favored for Workflows, with more reviewer-cited mentions and automation strengths. - **Help Scout:** Workflow automation is cited in recent reviews, but reviewers note limitations in customization and advanced workflow options. - **Service Hub:** Automation and workflow features are cited in 125 all-time reviews, with reviewers highlighting robust workflow capabilities and advanced automation tools. Alternatives **Help Scout Alternatives** ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews) ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") [ Hiver in Gmail ](/products/hiver-in-gmail/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) **HubSpot Service Hub Alternatives** ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews)