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Compare Help Scout and HubSpot Service Hub 
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At a Glance
Market Segments
Small-Business (62.3% of reviews)
Small-Business (59.6% of reviews)
Entry-Level Pricing
$0.00 5 Users Per Month
$0.00 Per Month
Help Scout
Star Rating
(417)4.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansHubSpot Service Hub
Star Rating
(2,873)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that HubSpot Service Hub excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Help Scout. Users appreciate its comprehensive features, particularly the automation tools that save time by efficiently routing tickets and managing follow-ups.
- Users say Help Scout shines in its user-friendly interface, making it easy for teams to manage customer support. Reviewers highlight the shared inbox feature, which allows seamless collaboration among team members, enhancing communication and response times.
- According to verified reviews, HubSpot Service Hub is praised for its robust reporting and analytical capabilities. Users find it invaluable for keeping track of client interactions and performance metrics, which helps in making informed business decisions.
- Reviewers mention that Help Scout's ticket creation and response user experience are particularly strong, with many noting the ease of tracking and managing customer queries. This focus on simplicity helps teams resolve issues more efficiently.
- G2 reviewers highlight that while Help Scout is well-suited for small businesses, HubSpot Service Hub offers a more scalable solution for growing companies, providing features that cater to a wider range of customer service needs.
- Users report that HubSpot Service Hub's built-in knowledge base is a game-changer for self-service support, significantly reducing repetitive inquiries. This feature allows customers to find answers independently, enhancing overall satisfaction.
Pricing
Entry-Level Pricing
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Free Trial
Help Scout
Free Trial is available
HubSpot Service Hub
Free Trial is available
Ratings
Meets Requirements
8.7
315
8.5
2,113
Ease of Use
9.2
319
8.6
2,305
Ease of Setup
9.2
163
8.3
1,316
Ease of Admin
9.1
163
8.5
913
Quality of Support
9.1
289
8.8
1,941
Has the product been a good partner in doing business?
9.1
156
8.8
901
Product Direction (% positive)
8.2
303
8.7
1,981
Features by Category
Ticket and Case Management
9.2
175
|
Verified
8.5
767
|
Verified
9.2
174
|
Verified
8.4
768
|
Verified
8.6
188
|
Verified
8.4
773
|
Verified
8.6
164
8.2
706
|
Verified
Feature Not Available
7.8
483
8.7
176
|
Verified
8.2
707
|
Verified
8.9
175
|
Verified
8.4
716
8.2
99
8.7
739
|
Verified
Generative AI
5.2
7
7.4
96
6.1
6
7.4
96
Agentic AI - Help Desk
Not enough data
7.5
90
Not enough data
7.6
92
Not enough data
7.5
91
Communication Channels
Feature Not Available
8.1
505
9.2
166
|
Verified
8.5
718
|
Verified
7.7
101
|
Verified
8.3
642
|
Verified
7.7
61
7.8
448
6.8
28
|
Verified
7.7
465
Platform
7.5
39
7.4
513
7.7
90
|
Verified
8.1
625
|
Verified
8.6
104
|
Verified
8.4
668
|
Verified
8.5
78
|
Verified
8.3
624
|
Verified
8.1
144
|
Verified
8.3
719
|
Verified
8.2
151
|
Verified
8.5
742
|
Verified
Customer Information
Not enough data
8.4
611
|
Verified
Not enough data
8.6
744
|
Verified
Not enough data
8.6
790
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.3
607
|
Verified
Not enough data
8.3
594
|
Verified
Not enough data
8.5
752
|
Verified
Predictions
Not enough data
7.5
458
|
Verified
Not enough data
7.9
480
|
Verified
Not enough data
8.2
559
Not enough data
7.8
408
|
Verified
Platform
Not enough data
8.5
862
|
Verified
Not enough data
8.2
710
|
Verified
Not enough data
8.4
745
|
Verified
Not enough data
8.6
816
|
Verified
Not enough data
8.4
867
|
Verified
Not enough data
8.2
664
Not enough data
8.5
788
|
Verified
Not enough data
8.8
749
|
Verified
Not enough data
8.7
858
|
Verified
Not enough data
8.8
842
|
Verified
Generative AI
Not enough data
7.7
121
Not enough data
7.8
118
Agentic AI - Customer Success
Not enough data
7.5
92
Not enough data
7.6
93
Not enough data
7.7
94
Not enough data
7.8
93
Not enough data
7.7
93
Channels
9.7
10
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
Design
7.7
8
Not enough data
8.8
7
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
9.3
10
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
9.1
17
Not enough data
8.7
17
Not enough data
9.0
17
Automation - AI Agents
Not enough data
8.6
17
Not enough data
8.6
17
Not enough data
8.7
17
Not enough data
8.6
17
Not enough data
8.8
17
Platform
Not enough data
8.2
17
Not enough data
8.8
17
Not enough data
8.8
17
Autonomy - AI Agents
Not enough data
8.9
17
Not enough data
8.6
17
Not enough data
8.4
17
Not enough data
8.6
17
Generative AI
Not enough data
8.9
18
Not enough data
9.1
18
Conversational Platform
8.3
57
8.3
806
8.5
31
8.0
609
8.7
33
8.1
356
8.4
36
8.2
549
Support Automation
8.4
36
8.2
634
8.8
42
8.1
398
8.4
34
8.2
610
9.0
36
8.1
567
Generative AI
Not enough data
7.4
265
Not enough data
7.5
262
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.7
141
Not enough data
7.7
139
Not enough data
Feature Not Available
Communication
9.0
29
|
Verified
8.6
426
|
Verified
8.9
30
|
Verified
8.4
424
|
Verified
Feature Not Available
8.7
390
|
Verified
8.2
22
|
Verified
8.6
338
Feature Not Available
8.1
266
Internal Use
7.7
90
|
Verified
8.1
625
|
Verified
8.7
29
|
Verified
8.5
382
|
Verified
7.9
18
|
Verified
8.4
342
|
Verified
9.0
32
|
Verified
8.6
423
9.5
30
|
Verified
8.8
413
|
Verified
8.4
30
|
Verified
8.7
401
|
Verified
Generative AI
Not enough data
7.6
188
Self-Service Experience
8.7
107
8.6
657
8.3
103
8.6
630
Feature Not Available
7.7
86
8.3
26
7.9
418
8.5
29
8.3
453
Self-Service Platform
8.8
28
8.3
439
8.7
31
8.5
455
Feature Not Available
7.7
362
8.7
29
8.3
431
Agentic AI - Customer Self-Service
Not enough data
8.4
34
Not enough data
8.5
34
Not enough data
8.3
34
Not enough data
8.4
34
Not enough data
8.7
34
Not enough data
8.9
33
Not enough data
8.6
33
Generative AI
Not enough data
7.6
86
Not enough data
7.5
86
Generative AI
Not enough data
7.5
79
Not enough data
7.3
80
Survey Management
Not enough data
8.6
212
|
Verified
Not enough data
8.6
258
|
Verified
Not enough data
8.7
277
|
Verified
Not enough data
8.6
262
|
Verified
Process Management
Not enough data
8.5
245
|
Verified
Not enough data
8.6
255
Not enough data
8.6
253
|
Verified
Not enough data
8.6
254
System Management
Not enough data
8.9
251
|
Verified
Not enough data
8.8
242
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Help Scout and HubSpot Service Hub are categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Help Scout is categorized as Customer Communications Management and Email Management
HubSpot Service Hub is categorized as AI Agents For Business Operations, Customer Success, and Enterprise Feedback Management
Reviews
Reviewers' Company Size
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.4%
Information Technology and Services
9.9%
Internet
7.6%
Marketing and Advertising
4.4%
Retail
4.2%
Other
53.4%
Computer Software
19.5%
Information Technology and Services
10.6%
Marketing and Advertising
5.2%
Financial Services
4.6%
Education Management
3.3%
Other
56.8%
Alternatives
Discussions
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
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