Compare Help Scout and Helpspot
See this
side-by-side comparison of Help Scout vs. Helpspot
based on preference data from user reviews. Help Scout rates 4.3/5 stars with 225 reviews. By contrast, Helpspot rates 3.9/5 stars with 11 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Help Scout |  Helpspot | |
| Star Rating | Help Scout | Helpspot |
| Market Segments | Help Scout Small-Business (57.3% of reviews) | Helpspot Mid-Market (70.0% of reviews) |
| Entry Level Price | Help Scout $10 user/month | Helpspot No pricing information available |
Help Scout vs Helpspot
- Reviewers felt that Help Scout meets the needs of their business better than Helpspot.
- When comparing quality of ongoing product support, reviewers felt that Help Scout is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Help Scout over Helpspot.
Categories
Shared Categories
Help Scout and Helpspot are categorized as Customer Self-Service and Help Desk
Unique Categories
Helpspot has no unique categories
Pricing
Basic
$10user/month
Plus
$35user/month
Standard
$20user/month
Free Trial
One time license fee
Contact Us
Optional costs
Contact Us
‐
Free Trial
Ratings
Meets Requirements
Help Scout
Responses: 191
Helpspot
Responses: 9
Ease of Use
Help Scout
Responses: 191
Helpspot
Responses: 9
Ease of Setup
Help Scout
Responses: 100
Helpspot
Not enough data availableEase of Admin
Help Scout
Responses: 103
Helpspot
Not enough data availableQuality of Support
Help Scout
Responses: 172
Helpspot
Responses: 6
Ease of Doing Business With
Help Scout
Responses: 97
Helpspot
Not enough data availableProduct Direction (% positive)
Help Scout
Responses: 190
Helpspot
Responses: 9
Features
Ticket and Case Management
Ticket creation user experience
Help Scout
Responses: 125
Verified Feature
Helpspot
Responses: 9
Verified Feature
Ticket response user experience
Help Scout
Responses: 124
Verified Feature
Helpspot
Responses: 8
Verified Feature
Workflow
Help Scout
Responses: 135
Verified Feature
Helpspot
Responses: 8
Verified Feature
Response Automation
Help Scout
Responses: 120
Helpspot
Responses: 9
Verified Feature
SLA Management
Help Scout
Responses: 15
Helpspot
Attachments/Screencasts
Help Scout
Responses: 123
Verified Feature
Helpspot
Responses: 9
Verified Feature
Ticket Collaboration
Help Scout
Responses: 125
Verified Feature
Helpspot
Responses: 9
Verified Feature
Customer and Contacts Database
Help Scout
Responses: 52
Helpspot
Knowledge Share
Knowledge Base
Help Scout
Responses: 72
Helpspot
Searchable Articles
Help Scout
Responses: 67
Helpspot
Community Forums
Help Scout
Responses: 36
Helpspot
Interactive FAQs & Forums
Help Scout
Responses: 42
Helpspot
Interaction
Web Portals
Help Scout
Responses: 52
Helpspot
Responses: 5
Forum to Reponse
Help Scout
Responses: 44
Helpspot
Tickets and Tagging
Help Scout
Responses: 71
Helpspot
Responses: 5
Live Chat
Help Scout
Responses: 39
Helpspot
Communication Channels
Customer Portal
Help Scout
Responses: 10
Helpspot
Responses: 7
Verified Feature
Email to Case
Help Scout
Responses: 114
Verified Feature
Helpspot
Responses: 8
Verified Feature
Chat/Live Support
Help Scout
Responses: 65
Verified Feature
Helpspot
Social Integration
Help Scout
Responses: 39
Verified Feature
Helpspot
Voice
Help Scout
Responses: 8
Verified Feature
Helpspot
Platform
Mobile User Support
Help Scout
Responses: 6
Helpspot
Customization
Help Scout
Responses: 58
Verified Feature
Helpspot
User, Role, and Access Management
Help Scout
Responses: 64
Verified Feature
Helpspot
Integration
Help Scout
Responses: 43
Verified Feature
Helpspot
Reporting
Help Scout
Responses: 109
Verified Feature
Helpspot
Responses: 8
Verified Feature
Dashboards
Help Scout
Responses: 115
Verified Feature
Helpspot
Responses: 8
Verified Feature
Reviewers' Company Size
Reviewers of Help Scout were most often representing companies in the Small-Business segment, while reviewers for Helpspot were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Help Scout
Helpspot
Mid-Market
(51-1000 emp.)
Help Scout
Helpspot
Enterprise
(> 1000 emp.)
Help Scout
Helpspot
Reviewers' Industry
Computer Software
19.7%
Internet
12.8%
Information Technology and Services
8.3%
Marketing and Advertising
6.9%
Retail
4.6%
Other
47.7%
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
Reviews
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software
HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...
User in Information Technology and Services
I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies
Most Helpful Critical Review
User in Hospital & Health Care
Integration is very minimal, especially compared to Zendesk
User in Primary/Secondary Education
I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.
Discussions
Do you have a mobile app?
1 comment
G2
Yes, search "Help Scout" in your device's application store. Read more
Help Scout has no more discussions with answers
Helpspot has no discussions with answers
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