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Compare Help Scout and Helpspot

See this
side-by-side comparison of Help Scout vs. Helpspot
based on preference data from user reviews. Help Scout rates 4.3/5 stars with 225 reviews. By contrast, Helpspot rates 3.9/5 stars with 11 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Help Scout
Help Scout
(225)
4.3 out of 5
Help Scout
Helpspot
Helpspot
(11)
3.9 out of 5
Helpspot
Star Rating
Help Scout
Help Scout
Helpspot
Helpspot
Market Segments
Help Scout
Help Scout
Small-Business (57.3% of reviews)
Helpspot
Helpspot
Mid-Market (70.0% of reviews)
Entry Level Price
Help Scout
Help Scout
$10 user/month
Helpspot
Helpspot
No pricing information available

Help Scout vs Helpspot

  • Reviewers felt that Help Scout meets the needs of their business better than Helpspot.
  • When comparing quality of ongoing product support, reviewers felt that Help Scout is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Help Scout over Helpspot.
Categories
Shared Categories
Help Scout
Help Scout
Helpspot
Helpspot
Help Scout and Helpspot are categorized as Customer Self-Service and Help Desk
Unique Categories
Help Scout
Help Scout is categorized as Conversational Customer Engagement, Live Chat, and Shared Inbox
Helpspot
Helpspot has no unique categories
Pricing
Help Scout
Help Scout Pricing
Basic
$10user/month
Plus
$35user/month
Standard
$20user/month
Free Trial
Helpspot
Helpspot Pricing
One time license fee
Contact Us
Optional costs
Contact Us
Free Trial
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Ratings
Meets Requirements
Help Scout
Help Scout
8.5
Responses: 191
Helpspot
Helpspot
8.3
Responses: 9
Ease of Use
Help Scout
Help Scout
9.1
Responses: 191
Helpspot
Helpspot
8.1
Responses: 9
Ease of Setup
Help Scout
Help Scout
9.0
Responses: 100
Helpspot
Helpspot
Not enough data available
Ease of Admin
Help Scout
Help Scout
8.9
Responses: 103
Helpspot
Helpspot
Not enough data available
Quality of Support
Help Scout
Help Scout
8.9
Responses: 172
Helpspot
Helpspot
7.8
Responses: 6
Ease of Doing Business With
Help Scout
Help Scout
9.0
Responses: 97
Helpspot
Helpspot
Not enough data available
Product Direction (% positive)
Help Scout
Help Scout
8.2
Responses: 190
Helpspot
Helpspot
4.8
Responses: 9
Features
Ticket and Case Management
Ticket creation user experience
Help Scout
Help Scout
9.1
Responses: 125
Verified Feature
Helpspot
Helpspot
8.0
Responses: 9
Verified Feature
Ticket response user experience
Help Scout
Help Scout
9.2
Responses: 124
Verified Feature
Helpspot
Helpspot
9.0
Responses: 8
Verified Feature
Workflow
Help Scout
Help Scout
8.4
Responses: 135
Verified Feature
Helpspot
Helpspot
8.1
Responses: 8
Verified Feature
Response Automation
Help Scout
Help Scout
8.4
Responses: 120
Helpspot
Helpspot
8.0
Responses: 9
Verified Feature
SLA Management
Help Scout
Help Scout
8.2
Responses: 15
Helpspot
Helpspot
Not enough data available
Attachments/Screencasts
Help Scout
Help Scout
8.6
Responses: 123
Verified Feature
Helpspot
Helpspot
7.2
Responses: 9
Verified Feature
Ticket Collaboration
Help Scout
Help Scout
8.8
Responses: 125
Verified Feature
Helpspot
Helpspot
7.4
Responses: 9
Verified Feature
Customer and Contacts Database
Help Scout
Help Scout
7.9
Responses: 52
Helpspot
Helpspot
Not enough data available
Knowledge Share
Knowledge Base
Help Scout
Help Scout
8.6
Responses: 72
Helpspot
Helpspot
Not enough data available
Searchable Articles
Help Scout
Help Scout
8.1
Responses: 67
Helpspot
Helpspot
Not enough data available
Community Forums
Help Scout
Help Scout
8.2
Responses: 36
Helpspot
Helpspot
Not enough data available
Interactive FAQs & Forums
Help Scout
Help Scout
8.1
Responses: 42
Helpspot
Helpspot
Not enough data available
Interaction
Web Portals
Help Scout
Help Scout
8.6
Responses: 52
Helpspot
Helpspot
6.7
Responses: 5
Forum to Reponse
Help Scout
Help Scout
8.1
Responses: 44
Helpspot
Helpspot
Not enough data available
Tickets and Tagging
Help Scout
Help Scout
8.6
Responses: 71
Helpspot
Helpspot
7.3
Responses: 5
Live Chat
Help Scout
Help Scout
7.5
Responses: 39
Helpspot
Helpspot
Not enough data available
Communication Channels
Customer Portal
Help Scout
Help Scout
8.7
Responses: 10
Helpspot
Helpspot
6.4
Responses: 7
Verified Feature
Email to Case
Help Scout
Help Scout
9.2
Responses: 114
Verified Feature
Helpspot
Helpspot
7.9
Responses: 8
Verified Feature
Chat/Live Support
Help Scout
Help Scout
7.4
Responses: 65
Verified Feature
Helpspot
Helpspot
Not enough data available
Social Integration
Help Scout
Help Scout
7.9
Responses: 39
Verified Feature
Helpspot
Helpspot
Feature Not Available
Voice
Help Scout
Help Scout
8.3
Responses: 8
Verified Feature
Helpspot
Helpspot
Feature Not Available
Platform
Mobile User Support
Help Scout
Help Scout
7.5
Responses: 6
Helpspot
Helpspot
Feature Not Available
Customization
Help Scout
Help Scout
7.8
Responses: 58
Verified Feature
Helpspot
Helpspot
Not enough data available
User, Role, and Access Management
Help Scout
Help Scout
8.6
Responses: 64
Verified Feature
Helpspot
Helpspot
Not enough data available
Integration
Help Scout
Help Scout
8.6
Responses: 43
Verified Feature
Helpspot
Helpspot
Not enough data available
Reporting
Help Scout
Help Scout
8.0
Responses: 109
Verified Feature
Helpspot
Helpspot
7.7
Responses: 8
Verified Feature
Dashboards
Help Scout
Help Scout
8.2
Responses: 115
Verified Feature
Helpspot
Helpspot
8.1
Responses: 8
Verified Feature
Reviewers' Company Size
Reviewers of Help Scout were most often representing companies in the Small-Business segment, while reviewers for Helpspot were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Help Scout
Help Scout
57.3%
Helpspot
Helpspot
20.0%
Mid-Market
(51-1000 emp.)
Help Scout
Help Scout
37.1%
Helpspot
Helpspot
70.0%
Enterprise
(> 1000 emp.)
Help Scout
Help Scout
5.6%
Helpspot
Helpspot
10.0%
Reviewers' Industry
Help Scout
Help Scout Industry
Computer Software
19.7%
Internet
12.8%
Information Technology and Services
8.3%
Marketing and Advertising
6.9%
Retail
4.6%
Other
47.7%
Helpspot
Helpspot Industry
Information Technology and Services
60.0%
Sports
10.0%
Primary/Secondary Education
10.0%
Law Practice
10.0%
Human Resources
10.0%
Other
0.0%
Reviews
Most Helpful Favorable Review
Help Scout
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Helpspot
G
User in Information Technology and Services

I love that I can see if another team member is also working on a ticket as it helps to reduce redundancy and manage workflow. We also enjoy the Most Commonly User Responses tab as it helps to find our frequent used ticket replies

Most Helpful Critical Review
Help Scout
G
User in Hospital & Health Care

Integration is very minimal, especially compared to Zendesk

Helpspot
G
User in Primary/Secondary Education

I don't like how everything is displayed. There are different workgroups/but it is not easy to modify tickets for the other groups.

Discussions
Help Scout
Help Scout Discussions
Do you have a mobile app?
1 comment
G2
Yes, search "Help Scout" in your device's application store. Read more
Monty the Mongoose crying
Help Scout has no more discussions with answers
Helpspot
Helpspot Discussions
Monty the Mongoose crying
Helpspot has no discussions with answers
Screenshots
Help Scout
Help Scout Screenshots
Helpspot
Helpspot Screenshots
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