Compare Help Scout and Helpshift 
Featured Products
At a Glance
Market Segments
Small-Business (62.1% of reviews)
Mid-Market (62.3% of reviews)
Entry-Level Pricing
$0.00 5 Users Per Month
Starting at $150.00 Per Month
Help Scout
Star Rating
(424)4.4 out of 5
Market Segments
Small-Business (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansHelpshift
Star Rating
(381)4.3 out of 5
Market Segments
Mid-Market (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $150.00 Per Month
Browse all 3 pricing plansHelp Scout vs Helpshift
When assessing the two solutions, reviewers found Help Scout easier to use, set up, and administer. Reviewers also preferred doing business with Help Scout overall.
- Reviewers felt that Help Scout meets the needs of their business better than Helpshift.
- When comparing quality of ongoing product support, reviewers felt that Help Scout is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Help Scout over Helpshift.
Pricing
Entry-Level Pricing
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Helpshift
Starter
Starting at $150.00
Per Month
Get started quickly with our Starter package of Mobile-First Customer Service Platform.
All packages come with 1,000 issues per month to get you started.
- Web & Mobile In-App Messaging
- Web & Mobile In-App Help Center
- Mobile SDK Integration
Free Trial
Help Scout
Free Trial is available
Helpshift
Free Trial is available
Ratings
Meets Requirements
8.7
321
8.6
295
Ease of Use
9.2
325
8.8
295
Ease of Setup
9.1
168
8.2
139
Ease of Admin
9.1
166
8.4
138
Quality of Support
9.0
295
8.4
275
Has the product been a good partner in doing business?
9.1
159
8.5
134
Product Direction (% positive)
8.1
309
7.9
288
Features by Category
Ticket and Case Management
9.2
176
|
Verified
8.7
161
|
Verified
9.2
176
|
Verified
8.7
163
|
Verified
8.6
191
|
Verified
8.5
167
|
Verified
8.6
166
8.5
169
Feature Not Available
8.1
122
|
Verified
8.6
177
|
Verified
8.5
164
|
Verified
8.9
179
|
Verified
8.3
161
|
Verified
8.2
99
8.4
87
Generative AI
5.2
7
Not enough data
6.1
6
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
8.6
150
|
Verified
9.2
170
|
Verified
8.4
150
|
Verified
7.7
104
|
Verified
8.7
125
|
Verified
7.7
61
8.0
44
6.8
28
|
Verified
9.0
18
Platform
7.5
39
8.5
74
|
Verified
7.7
90
|
Verified
8.1
126
|
Verified
8.6
104
|
Verified
8.4
75
|
Verified
8.6
79
|
Verified
8.2
65
|
Verified
8.1
145
|
Verified
7.8
139
|
Verified
8.2
151
|
Verified
7.8
144
|
Verified
Channels
9.7
10
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
Design
7.7
8
Not enough data
8.8
7
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
9.3
10
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.9
23
Not enough data
8.8
22
Not enough data
9.0
22
Platform
Not enough data
9.4
21
Not enough data
9.2
22
Not enough data
8.5
22
Not enough data
8.2
21
Not enough data
9.0
15
Not enough data
8.6
20
Not enough data
8.9
22
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Conversational Platform
8.3
57
9.0
27
8.5
31
8.8
21
8.7
33
8.7
24
8.4
36
8.7
21
Support Automation
8.4
36
8.8
23
8.8
42
8.5
28
8.4
34
8.8
24
9.0
36
8.2
23
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Communication
9.0
29
|
Verified
8.6
110
|
Verified
8.9
31
|
Verified
8.4
120
|
Verified
Feature Not Available
8.7
86
|
Verified
8.2
22
|
Verified
8.9
105
|
Verified
Feature Not Available
9.3
14
Internal Use
7.7
90
|
Verified
8.1
126
|
Verified
8.7
29
|
Verified
9.2
102
|
Verified
7.9
18
|
Verified
8.8
77
|
Verified
9.1
34
|
Verified
9.0
97
|
Verified
9.5
32
|
Verified
8.8
83
|
Verified
8.4
30
|
Verified
8.8
92
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.7
108
8.8
148
8.3
103
8.5
138
Feature Not Available
8.2
107
8.3
26
8.9
21
8.5
29
8.9
21
Self-Service Platform
8.8
28
8.1
22
8.7
31
8.6
23
Feature Not Available
8.2
17
8.7
29
8.6
23
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Help Scout and Helpshift are categorized as Digital Customer Service Platforms, Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpshift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.9%
Information Technology and Services
10.0%
Internet
7.5%
Marketing and Advertising
4.4%
Retail
4.1%
Other
53.2%
Computer Games
22.6%
Entertainment
8.3%
Banking
6.8%
Financial Services
6.8%
Consumer Services
5.6%
Other
49.9%
Alternatives
Discussions
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
How can I improve my customer satisfaction if I have few staff handling Helpshift?
2 Comments
RR
You should increase your staff in such a way that the response time is compensated with the use of this tool.Read more
What would be the best way to receive notifications of chats waiting to be answered.
1 Comment
ŁM
You can create time based automations with add as an action internal note with notification of one of agents. Read more
What's the best way to correctly set up Helpshift Analytics?
1 Comment
TA
Honestly, your Helpshift account manager is the best way to set up Analytics. They will set up a call and walk you through the process as well as make sure...Read more
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