Link copied to clipboard # Help Scout vs Helpmonks Comparison - What are their main differences? Share [ Export ](/compare/help-scout/helpmonks/export.csv) Help ScoutHelpmonks[+ Add Product](#) Pricing **Help Scout** Free Trial **$0.00** 5 Users Per Month · Free **Helpmonks** Free Trial **$19 - $39 - $69** per mailbox per month · Hosted Plans **Pricing Insights** from reviews Time to Implement **Help Scout** 1 monthFaster Based on 82 responses **Helpmonks** 3 months Based on 9 responses Return on Investment **Help Scout** 9 months Based on 55 responses **Helpmonks** Not enough reviews yet Perceived Cost **Help Scout** $$$$$ **Helpmonks** $$$$$ Average Discount **Help Scout** 13% **Helpmonks** Not enough reviews yet ![Help Scout](https://images.g2crowd.com/uploads/product/hd_favicon/0c1172f9215269c879ddfb93247db6eb/help-scout.svg "Help Scout") ![Helpmonks](https://images.g2crowd.com/uploads/product/hd_favicon/1cbbdff1222c9baa71dd0e5a2231cdac/helpmonks.svg "Helpmonks") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Help Scout** [ Ease of Use (14) ](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1886246&qs=pros-and-cons#reviews)[ Features (11) ](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1886108&qs=pros-and-cons#reviews)[ Lack of Features (8) ](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1888195&qs=pros-and-cons#reviews)[ Limited Features (7) ](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1888295&qs=pros-and-cons#reviews) **Helpmonks** [ Efficiency (1) ](https://www.g2.com/products/helpmonks/reviews?filters%5Bsentiment_snippet%5D=2174497&qs=pros-and-cons#reviews)[ Email Management (1) ](https://www.g2.com/products/helpmonks/reviews?filters%5Bsentiment_snippet%5D=2174517&qs=pros-and-cons#reviews)[ Error Handling (1) ](https://www.g2.com/products/helpmonks/reviews?filters%5Bsentiment_snippet%5D=2174359&qs=pros-and-cons#reviews)[ Poor Notifications (1) ](https://www.g2.com/products/helpmonks/reviews?filters%5Bsentiment_snippet%5D=2174371&qs=pros-and-cons#reviews) Integrations **Help Scout** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_db11aab8ccb63f5742949ab9955e36bf/google-analytics.png "Product Avatar Image") Google Analytics ](https://www.g2.com/products/google-analytics/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image") Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f6ee5c9dddbf5c28b136829c8782ed1b/slack.png "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ View all ](https://www.g2.com/products/help-scout/integrations) **Helpmonks** Not enough data Screenshots **Help Scout** ![Help Scout screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1393072/One-unified-platform.png) **Helpmonks** ![Helpmonks screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/132823/helpmonks-pending-800.png) **Ratings** from reviews Meets Requirements **Help Scout** 8.7 8.7327 **Helpmonks** 8.4 8.417 Ease of Use **Help Scout** 9.2 9.2331 **Helpmonks** 9.0 9.019 Ease of Setup **Help Scout** 9.2 9.2173 **Helpmonks** 8.6 8.613 Ease of Admin **Help Scout** 9.1 9.1169 **Helpmonks** 7.9 7.913 Quality of Support **Help Scout** 9.0 9.0300 **Helpmonks** 8.8 8.818 Has the product been a good partner in doing business? **Help Scout** 9.1 9.1163 **Helpmonks** 9.4 9.412 Product Direction (% positive) **Help Scout** 8.1 8.1315 **Helpmonks** 9.4 9.421 **Features** ratings from reviews Shared Inbox 8.9 67 8.6 17 Customer Communications Management 8.7 16 Not enough data Conversational Support 8.6 70 Not enough data Customer Self-Service 8.6 129 Not enough data Live Chat 8.5 137 Not enough data Help Desk 8.2 225 Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 61.7% Mid-Market(51-1000 emp.) 34.0% Enterprise(\> 1000 emp.) 4.4% Small-Business(50 or fewer emp.) 61.7% Mid-Market(51-1000 emp.) 34.0% Enterprise(\> 1000 emp.) 4.4% Small-Business(50 or fewer emp.) 73.1% Mid-Market(51-1000 emp.) 26.9% Enterprise(\> 1000 emp.) 0% Small-Business(50 or fewer emp.) 73.1% Mid-Market(51-1000 emp.) 26.9% Enterprise(\> 1000 emp.) 0% **Reviewers' Industry** [![Help Scout](https://images.g2crowd.com/uploads/product/hd_favicon/0c1172f9215269c879ddfb93247db6eb/help-scout.svg "Help Scout")](https://www.g2.com/products/help-scout/reviews) Help Scout Computer Software 21.3% Information Technology and Services 9.8% Internet 7.4% Marketing and Advertising 4.3% Financial Services 4.1% Other 53.1% [![Helpmonks](https://images.g2crowd.com/uploads/product/hd_favicon/1cbbdff1222c9baa71dd0e5a2231cdac/helpmonks.svg "Helpmonks")](https://www.g2.com/products/helpmonks/reviews) Helpmonks Computer Software 11.5% Hospitality 11.5% Wholesale 7.7% Retail 7.7% Real Estate 7.7% Other 53.8% Alternatives **Help Scout Alternatives** ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews) ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") [ Hiver in Gmail ](/products/hiver-in-gmail/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) **Helpmonks Alternatives** ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews) ![HubSpot Service Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg "HubSpot Service Hub") [ Service Hub ](/products/hubspot-service-hub/reviews) ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") [ Hiver in Gmail ](/products/hiver-in-gmail/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ## Help Scout vs Helpmonks When assessing the two solutions, reviewers found Help Scout easier to use, set up, and administer. However, reviewers preferred doing business with Helpmonks overall. - Reviewers felt that Help Scout meets the needs of their business better than Helpmonks. - When comparing quality of ongoing product support, reviewers felt that Help Scout is the preferred option. - For feature updates and roadmaps, our reviewers preferred the direction of Helpmonks over Help Scout.