Compare Help Scout and Helpmonks 
At a Glance
Market Segments
Small-Business (62.3% of reviews)
Small-Business (73.1% of reviews)
Entry-Level Pricing
$0.00 5 Users Per Month
$19 - $39 - $69 per mailbox per month
Help Scout
Star Rating
(427)4.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansHelpmonks
Star Rating
(26)4.3 out of 5
Market Segments
Small-Business (73.1% of reviews)
Pros & Cons
Entry-Level Pricing
$19 - $39 - $69 per mailbox per month
Browse all 3 pricing plansHelp Scout vs Helpmonks
When assessing the two solutions, reviewers found Help Scout easier to use, set up, and administer. However, reviewers preferred doing business with Helpmonks overall.
- Reviewers felt that Help Scout meets the needs of their business better than Helpmonks.
- When comparing quality of ongoing product support, reviewers felt that Help Scout is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Helpmonks over Help Scout.
Pricing
Entry-Level Pricing
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Helpmonks
Hosted Plans
$19 - $39 - $69
per mailbox per month
Hosted plans
- Unlimited users
- Unlimited emails
- Unlimited storage
Free Trial
Help Scout
Free Trial is available
Helpmonks
Free Trial is available
Ratings
Meets Requirements
8.7
322
8.4
17
Ease of Use
9.2
326
9.0
19
Ease of Setup
9.1
168
8.6
13
Ease of Admin
9.1
166
7.9
13
Quality of Support
9.0
296
8.8
18
Has the product been a good partner in doing business?
9.1
160
9.4
12
Product Direction (% positive)
8.2
310
9.4
21
Features by Category
Ticket and Case Management
9.2
177
|
Verified
Not enough data
9.2
177
|
Verified
Not enough data
8.6
192
|
Verified
Not enough data
8.6
166
Not enough data
Feature Not Available
Not enough data
8.6
178
|
Verified
Not enough data
8.9
180
|
Verified
Not enough data
8.2
99
Not enough data
Generative AI
5.2
7
Not enough data
6.1
6
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
Not enough data
9.2
170
|
Verified
Not enough data
7.7
105
|
Verified
Not enough data
7.7
61
Not enough data
6.8
28
|
Verified
Not enough data
Platform
7.5
39
Not enough data
7.7
91
|
Verified
Not enough data
8.6
104
|
Verified
Not enough data
8.5
80
|
Verified
Not enough data
8.1
146
|
Verified
Not enough data
8.2
151
|
Verified
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.7
10
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
Design
7.7
8
Not enough data
8.8
7
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
9.3
10
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
57
Not enough data
8.5
31
Not enough data
8.7
33
Not enough data
8.4
36
Not enough data
Support Automation
8.4
36
Not enough data
8.8
42
Not enough data
8.4
34
Not enough data
9.0
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.9
30
|
Verified
Not enough data
8.9
32
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
22
|
Verified
Not enough data
Feature Not Available
Not enough data
Internal Use
7.7
91
|
Verified
Not enough data
8.7
29
|
Verified
Not enough data
7.9
18
|
Verified
Not enough data
9.1
35
|
Verified
Not enough data
9.5
33
|
Verified
Not enough data
8.4
30
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.7
108
Not enough data
8.3
103
Not enough data
Feature Not Available
Not enough data
8.3
26
Not enough data
8.5
29
Not enough data
Self-Service Platform
8.8
28
Not enough data
8.7
31
Not enough data
Feature Not Available
Not enough data
8.7
29
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Help Scout and Helpmonks are categorized as Shared Inbox, Live Chat, and Help Desk
Unique Categories
Help Scout is categorized as Digital Customer Service Platforms, Conversational Support, Customer Communications Management, Customer Self-Service, and Email Management
Helpmonks is categorized as Transactional Email
Reviews
Reviewers' Company Size
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpmonks
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.1%
Information Technology and Services
9.9%
Internet
7.5%
Marketing and Advertising
4.4%
Retail
4.1%
Other
53.0%
Computer Software
11.5%
Hospitality
11.5%
Wholesale
7.7%
Retail
7.7%
Real Estate
7.7%
Other
53.8%
Discussions
What should I look for in a ticketing system?
2 Comments
AG
What you're looking for in a ticketing system is going to depend on your specific processes for reactively and proactively supporting your customers.
I...Read more
Why sometimes the messages are not merged by themself?
2 Comments
DP
I think you need to contact support as I do not have had this issue in the last 3 years (+4100 conversations currently recorded).Read more
Is Helpscout a CRM?
1 Comment
BW
No. Help Scout is an excellent tool for answering customer questions. It can be powerfully integrated with a CRM by syncing Help Scout information back to...Read more
Helpmonks has no discussions with answers
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