Compare Help Scout vs HappyFox
See this
comparison of Help Scout vs. HappyFox
based on data from user reviews. Help Scout rates 4.3/5 stars with 153 reviews. HappyFox rates 4.6/5 stars with 112 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Basic
$8
user/month
Mighty
$29
per staff / month
 
Standard
$15
user/month
Fantastic
$49
per staff / month
 
Plus
$27
user/month
Enterprise
$69
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial Unavailable
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.9
Ease of Use
Ease of Use
9.2
9.3
Ease of Setup
Ease of Setup
8.8
8.9
Ease of Admin
Ease of Admin
8.8
9.1
Quality of Support
Quality of Support
8.8
9.2
Ease of Doing Business With
Ease of Doing Business With
8.9
9.3
Product Direction (% positive)
Product Direction (% positive)
7.8
9.2
Meets Requirements
Help Scout
8.5
HappyFox
8.9
Ease of Use
Help Scout
9.2
HappyFox
9.3
Ease of Setup
Help Scout
8.8
HappyFox
8.9
Ease of Admin
Help Scout
8.8
HappyFox
9.1
Quality of Support
Help Scout
8.8
HappyFox
9.2
Ease of Doing Business With
Help Scout
8.9
HappyFox
9.3
Product Direction (% positive)
Help Scout
7.8
HappyFox
9.2

Features

Ticket and Case Management
Ticket creation user experience
Help Scout
9.1
HappyFox
9.2
Ticket response user experience
Help Scout
9.3
HappyFox
9.1
Workflow
Help Scout
8.3
HappyFox
8.8
Response Automation
Help Scout
8.4
HappyFox
8.9
SLA Management
Help Scout
Not enough data available
HappyFox
8.6
Attachments/Screencasts
Help Scout
8.5
HappyFox
8.4
Ticket Collaboration
Help Scout
8.8
HappyFox
8.9
Knowledge Share
Knowledge Base
Help Scout
8.7
HappyFox
8.6
Searchable Articles
Help Scout
8.0
HappyFox
8.9
Community Forums
Help Scout
8.4
HappyFox
Not enough data available
Interactive FAQs & Forums
Help Scout
8.1
HappyFox
Not enough data available
Interaction
Web Portals
Help Scout
8.8
HappyFox
7.7
Forum to Reponse
Help Scout
8.2
HappyFox
8.2
Tickets and Tagging
Help Scout
8.7
HappyFox
9.4
Live Chat
Help Scout
6.7
HappyFox
8.1
Communication Channels
Customer Portal
Help Scout
9.0
HappyFox
9.0
Email to Case
Help Scout
9.3
HappyFox
9.2
Chat/Live Support
Help Scout
7.0
HappyFox
8.9
Social Integration
Help Scout
8.1
HappyFox
8.5
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
HappyFox
Not enough data available
Customer and Contacts Database
Help Scout
7.7
HappyFox
8.5
Products and Version Tracking
Help Scout
Not enough data available
HappyFox
8.6
Call Scripting
Help Scout
Not enough data available
HappyFox
Not enough data available
Interactive Voice Response (IVR)
Help Scout
Not enough data available
HappyFox
Not enough data available
Self Service/Community
Forums
Help Scout
Not enough data available
HappyFox
8.1
Knowledge Base
Help Scout
8.4
HappyFox
8.4
Ideas/Feedback
Help Scout
9.2
HappyFox
8.7
Q&A
Help Scout
9.7
HappyFox
8.7
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
HappyFox
8.3
Reporting
Help Scout
8.1
HappyFox
8.4
Dashboards
Help Scout
8.3
HappyFox
8.6
Platform
Mobile User Support
Help Scout
Not enough data available
HappyFox
7.5
ITIL Compliance
Help Scout
Not enough data available
HappyFox
9.1
Customization
Help Scout
7.6
HappyFox
8.3
User, Role, and Access Management
Help Scout
8.5
HappyFox
8.7
Internationalization
Help Scout
8.2
HappyFox
9.2
Performance & Reliability
Help Scout
9.4
HappyFox
9.2
Integration APIs
Help Scout
8.4
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.4%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.5%
39.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.1%
15.2%
Help Scout
Small-Business
54.4%
Mid-Market
39.5%
Enterprise
6.1%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%

Reviewers' Industry

 
Computer Software
22.5%
Information Technology and Services
14.6%
 
Internet
17.1%
Computer Software
12.0%
 
Information Technology and Services
8.0%
Higher Education
6.3%
 
Marketing and Advertising
5.9%
Real Estate
3.8%
 
Real Estate
4.8%
Education Management
3.8%
 
Other
41.7%
Other
59.5%
Help Scout
Computer Software
22.5%
Internet
17.1%
Information Technology and Services
8.0%
Marketing and Advertising
5.9%
Real Estate
4.8%
Other
41.7%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Screenshots

 
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