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Compare Help Scout, Freshdesk, and HappyFox

Pricing

 
Standard
$15
user/month
Sprout
Free
for UNLIMITED agents
Mighty
$29
per staff / month
 
Plus
$27
user/month
Blossom
$19
/ agent / month billed annually
Fantastic
$49
per staff / month
 
Basic
$8
user/month
Garden
$35
/ agent / month billed annually
Enterprise
$69
per staff / month
 
Estate
$49
/ agent / month billed annually
Enterprise Plus
$89
per staff / month
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Help Scout
Standard
$15user/month
Plus
$27user/month
Basic
$8user/month
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.5
8.9
Ease of Use
Ease of Use
9.2
8.8
9.3
Ease of Setup
Ease of Setup
8.8
8.6
8.9
Ease of Admin
Ease of Admin
8.8
8.7
9.1
Quality of Support
Quality of Support
8.8
8.9
9.2
Ease of Doing Business With
Ease of Doing Business With
8.9
8.9
9.3
Product Direction (% positive)
Product Direction (% positive)
7.8
8.6
9.3
Meets Requirements
Help Scout
8.5
Freshdesk
8.5
HappyFox
8.9
Ease of Use
Help Scout
9.2
Freshdesk
8.8
HappyFox
9.3
Ease of Setup
Help Scout
8.8
Freshdesk
8.6
HappyFox
8.9
Ease of Admin
Help Scout
8.8
Freshdesk
8.7
HappyFox
9.1
Quality of Support
Help Scout
8.8
Freshdesk
8.9
HappyFox
9.2
Ease of Doing Business With
Help Scout
8.9
Freshdesk
8.9
HappyFox
9.3
Product Direction (% positive)
Help Scout
7.8
Freshdesk
8.6
HappyFox
9.3

Features

Ticket and Case Management
Workflow
Help Scout
8.3
Freshdesk
8.4
HappyFox
8.8
Response Automation
Help Scout
8.4
Freshdesk
8.5
HappyFox
8.9
SLA Management
Help Scout
Not enough data available
Freshdesk
8.2
HappyFox
8.6
Attachments/Screencasts
Help Scout
8.5
Freshdesk
8.4
HappyFox
8.4
Ticket Collaboration
Help Scout
8.8
Freshdesk
8.6
HappyFox
8.9
Ticket creation user experience
Help Scout
9.1
Freshdesk
8.9
HappyFox
9.2
Ticket response user experience
Help Scout
9.3
Freshdesk
8.8
HappyFox
9.1
Knowledge Share
Knowledge Base
Help Scout
8.7
Freshdesk
8.8
HappyFox
8.5
Searchable Articles
Help Scout
7.9
Freshdesk
8.6
HappyFox
8.8
Community Forums
Help Scout
8.3
Freshdesk
8.4
HappyFox
Not enough data available
Interactive FAQs & Forums
Help Scout
8.0
Freshdesk
8.5
HappyFox
Not enough data available
Interaction
Web Portals
Help Scout
8.8
Freshdesk
7.2
HappyFox
7.2
Forum to Reponse
Help Scout
8.1
Freshdesk
8.5
HappyFox
8.1
Tickets and Tagging
Help Scout
8.7
Freshdesk
8.8
HappyFox
9.3
Live Chat
Help Scout
6.5
Freshdesk
8.8
HappyFox
8.1
Communication Channels
Customer Portal
Help Scout
9.0
Freshdesk
8.6
HappyFox
8.9
Email to Case
Help Scout
9.2
Freshdesk
9.0
HappyFox
9.1
Chat/Live Support
Help Scout
6.9
Freshdesk
8.5
HappyFox
8.8
Social Integration
Help Scout
8.0
Freshdesk
8.2
HappyFox
8.4
Call Center
Make, Receive, and Record Calls
Help Scout
Not enough data available
Freshdesk
8.3
HappyFox
Not enough data available
Customer and Contacts Database
Help Scout
7.7
Freshdesk
8.0
HappyFox
8.1
Products and Version Tracking
Help Scout
Not enough data available
Freshdesk
8.2
HappyFox
8.3
Call Scripting
Help Scout
Not enough data available
Freshdesk
8.2
HappyFox
Not enough data available
Interactive Voice Response (IVR)
Help Scout
Not enough data available
Freshdesk
8.4
HappyFox
Not enough data available
Self Service/Community
Forums
Help Scout
Not enough data available
Freshdesk
8.3
HappyFox
8.0
Knowledge Base
Help Scout
8.4
Freshdesk
8.5
HappyFox
8.4
Ideas/Feedback
Help Scout
9.2
Freshdesk
8.4
HappyFox
8.5
Q&A
Help Scout
9.7
Freshdesk
8.6
HappyFox
8.6
Reporting & Analytics
Social Monitoring
Help Scout
Not enough data available
Freshdesk
8.2
HappyFox
Not enough data available
Reporting
Help Scout
8.1
Freshdesk
7.8
HappyFox
8.3
Dashboards
Help Scout
8.3
Freshdesk
8.2
HappyFox
8.5
Platform
ITIL Compliance
Help Scout
Not enough data available
Freshdesk
8.3
HappyFox
9.1
Mobile User Support
Help Scout
Not enough data available
Freshdesk
8.1
HappyFox
7.3
Customization
Help Scout
7.6
Freshdesk
8.0
HappyFox
8.3
User, Role, and Access Management
Help Scout
8.5
Freshdesk
8.5
HappyFox
8.7
Internationalization
Help Scout
8.2
Freshdesk
8.1
HappyFox
9.1
Performance & Reliability
Help Scout
9.4
Freshdesk
8.8
HappyFox
9.2
Integration APIs
Help Scout
8.4
Freshdesk
8.2
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
52.7%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
39.2%
36.4%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.9%
10.9%
15.5%
Help Scout
Small-Business
55.9%
Mid-Market
39.2%
Enterprise
4.9%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Computer Software
23.0%
Information Technology and Services
20.4%
Information Technology and Services
14.1%
 
Internet
17.5%
Computer Software
13.9%
Computer Software
12.2%
 
Information Technology and Services
7.7%
Internet
5.9%
Higher Education
6.4%
 
Marketing and Advertising
6.0%
Education Management
3.7%
Real Estate
3.8%
 
Hospital & Health Care
4.9%
E-Learning
3.4%
Education Management
3.8%
 
Other
41.0%
Other
52.6%
Other
59.6%
Help Scout
Computer Software
23.0%
Internet
17.5%
Information Technology and Services
7.7%
Marketing and Advertising
6.0%
Hospital & Health Care
4.9%
Other
41.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

 
Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Screenshots

 
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Videos

 No videos provided
No videos provided
Help Scout
No videos provided
Freshdesk
HappyFox
No videos provided

Downloads

Help Scout
No downloads provided
HappyFox
No downloads provided
Ask Help Scout a QuestionContact Help ScoutAsk Freshdesk a QuestionContact FreshdeskAsk HappyFox a QuestionContact HappyFox