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At a Glance
Market Segments
Mid-Market (44.3% of reviews)
Mid-Market (70.0% of reviews)
Entry-Level Pricing
Starting at $75,000.00 200 License Per Year
No pricing available
Help Lightning
Star Rating
(67)4.8 out of 5
Market Segments
Mid-Market (44.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $75,000.00 200 License Per Year
Free Trial is available
Browse all 2 pricing plansTechSee
Star Rating
(10)4.9 out of 5
Market Segments
Mid-Market (70.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about TechSeeSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TechSee excels in "Guided Content" with a score of 9.1, providing a more intuitive experience for users needing step-by-step assistance, while Help Lightning's score of 8.3 in "Content Management" indicates it may not be as robust in this area.
- Reviewers mention that TechSee's "Screen Sharing" feature is rated a perfect 10.0, making it highly effective for real-time collaboration, whereas Help Lightning's score of 9.3 suggests it is still strong but not quite at the same level.
- G2 users highlight TechSee's superior "Remote Reboot" functionality with a score of 9.7, which allows for seamless troubleshooting, while Help Lightning's score of 8.3 indicates it may lack some of the efficiency found in TechSee's offering.
- Users on G2 note that Help Lightning shines in "Session Recording" with a score of 9.6, which is slightly better than TechSee's score of 9.3, suggesting that Help Lightning may provide a more comprehensive solution for users needing to review past sessions.
- Reviewers mention that TechSee's "Multi-Monitor Support" is rated at 9.7, making it ideal for users who require extensive screen real estate, while Help Lightning's score of 8.1 indicates it may not cater as effectively to users with multi-monitor setups.
- Users say that TechSee's "Quality of Support" is rated at 9.4, which is slightly lower than Help Lightning's 9.7, suggesting that Help Lightning may offer a more responsive support experience based on user feedback.
Pricing
Entry-Level Pricing
Help Lightning
Enterprise
Starting at $75,000.00
200 License Per Year
Our Enterprise License includes 200 professional licenses, implementation services, and custom support. Additional blocks of licenses can be purchased separately.
- Remote Visual Guidance suite
- Eco-System integration
- API, SDK access
TechSee
No pricing availableFree Trial
Help Lightning
Free Trial is available
TechSee
No trial information availableRatings
Meets Requirements
9.2
51
10.0
9
Ease of Use
9.0
52
9.6
9
Ease of Setup
9.2
42
Not enough data
Ease of Admin
9.5
32
Not enough data
Quality of Support
9.5
52
9.4
9
Has the product been a good partner in doing business?
9.6
32
Not enough data
Product Direction (% positive)
10.0
50
10.0
9
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Creation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Storage & Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
6.4
6
Not enough data
6.3
5
Not enough data
6.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
8.3
6
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Software Type
9.2
6
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.3
30
10.0
5
8.8
32
Not enough data
9.5
29
9.3
5
8.0
21
Not enough data
8.0
23
Not enough data
Feature Not Available
9.7
5
Maintenance
Feature Not Available
9.7
5
Feature Not Available
10.0
5
Communication
8.5
25
Not enough data
8.1
22
Not enough data
8.9
24
Not enough data
9.2
31
Not enough data
Security
8.9
25
Not enough data
8.8
27
Not enough data
Device Support
9.0
28
Not enough data
8.7
27
Not enough data
8.7
26
Not enough data
Performance
8.6
28
Not enough data
Remote Support
9.2
13
Not enough data
7.8
10
Not enough data
8.3
8
Not enough data
Hardware Integration
9.0
16
Not enough data
8.8
7
Feature Not Available
8.8
13
Not enough data
Content
9.0
12
Not enough data
8.5
10
Not enough data
9.0
16
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Remote Support - Remote Video Support
8.5
14
Not enough data
8.1
14
Not enough data
8.3
14
Not enough data
Content - Remote Video Support
8.1
14
Not enough data
7.7
14
Not enough data
Platform - Remote Video Support
7.9
14
Not enough data
7.3
14
Not enough data
7.6
14
Not enough data
Categories
Categories
Shared Categories
Help Lightning and TechSee are categorized as Remote Support, AR Collaboration Tools, and Remote Video Support
Unique Categories
Help Lightning is categorized as Industrial AR Platforms, AR Training Simulator, and Video Conferencing
TechSee is categorized as Help Desk and Customer Self-Service
Reviews
Reviewers' Company Size
Help Lightning
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TechSee
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Chemicals
14.8%
Information Technology and Services
11.5%
Medical Devices
9.8%
Mechanical or Industrial Engineering
9.8%
Hospital & Health Care
8.2%
Other
45.9%
Consumer Services
30.0%
Telecommunications
10.0%
Staffing and Recruiting
10.0%
Outsourcing/Offshoring
10.0%
Electrical/Electronic Manufacturing
10.0%
Other
30.0%
Alternatives
Discussions
Have you experienced connection issues in some countries?
1 Comment
NM
We do experience connection issues at some sites and locations, and the project teams tend to switch to MS Teams & Cisco Webex. I'd like to avoid this.
I...Read more
What is your biggest aim in producing this application ?
1 Comment
NM
Virtual Interactive PresenceRead more
Help Lightning has no more discussions with answers
TechSee has no discussions with answers
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