Compare Help Lightning and TeamViewer Frontline 
At a Glance
Market Segments
Mid-Market (43.5% of reviews)
Small-Business (48.3% of reviews)
Entry-Level Pricing
Starting at $75,000.00 200 License Per Year
No pricing available
Help Lightning
Star Rating
(67)4.8 out of 5
Market Segments
Mid-Market (43.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $75,000.00 200 License Per Year
Browse all 2 pricing plansTeamViewer Frontline
Star Rating
(62)4.3 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TeamViewer FrontlineHelp Lightning vs TeamViewer Frontline
When assessing the two solutions, reviewers found Help Lightning easier to use, set up, and administer. Reviewers also preferred doing business with Help Lightning overall.
- Reviewers felt that Help Lightning meets the needs of their business better than TeamViewer Frontline.
- When comparing quality of ongoing product support, reviewers felt that Help Lightning is the preferred option.
- When assessing product direction, Help Lightning and TeamViewer Frontline received similar ratings from our reviewers.
Pricing
Entry-Level Pricing
Help Lightning
Enterprise
Starting at $75,000.00
200 License Per Year
Our Enterprise License includes 200 professional licenses, implementation services, and custom support. Additional blocks of licenses can be purchased separately.
- Remote Visual Guidance suite
- Eco-System integration
- API, SDK access
TeamViewer Frontline
No pricing availableFree Trial
Help Lightning
No trial information availableTeamViewer Frontline
No trial information availableRatings
Meets Requirements
9.2
52
8.7
55
Ease of Use
9.0
53
8.8
55
Ease of Setup
9.2
43
7.8
12
Ease of Admin
9.5
32
7.8
12
Quality of Support
9.5
53
8.9
52
Has the product been a good partner in doing business?
9.6
32
7.9
12
Product Direction (% positive)
10.0
51
10.0
53
Features by Category
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Creation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Data Storage & Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Execution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow & Automation
Not enough data
9.3
9
Not enough data
8.8
10
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Execution
Not enough data
Feature Not Available
Not enough data
9.0
8
Not enough data
9.0
8
Analytics & Reporting
Not enough data
9.4
9
Not enough data
8.3
6
Not enough data
9.0
7
Enterprise Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Capture
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Data & Integration
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
6.4
6
Not enough data
6.3
5
Not enough data
6.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
8.3
6
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Software Type
9.2
6
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.3
31
Not enough data
8.8
33
Not enough data
9.6
30
Not enough data
8.1
22
Not enough data
8.1
24
Not enough data
Feature Not Available
Not enough data
Maintenance
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
8.5
26
Not enough data
8.2
23
Not enough data
8.9
25
Not enough data
9.2
32
Not enough data
Security
9.0
26
Not enough data
8.9
28
Not enough data
Device Support
9.0
29
Not enough data
8.8
28
Not enough data
8.7
27
Not enough data
Performance
8.6
29
Not enough data
Remote Support
9.3
14
Not enough data
8.0
11
7.3
5
8.5
9
Not enough data
Hardware Integration
9.0
17
Not enough data
9.0
8
Not enough data
8.9
14
Not enough data
Content
9.1
13
Not enough data
8.6
11
Not enough data
9.0
17
Not enough data
Remote Support - Remote Video Support
8.6
15
8.4
29
8.2
15
8.3
27
8.4
15
8.3
27
Content - Remote Video Support
8.2
15
8.2
26
7.9
15
8.8
28
Platform - Remote Video Support
8.0
15
8.0
27
7.4
15
8.6
29
7.8
15
8.9
29
Agentic AI - SAP Store
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Help Lightning and TeamViewer Frontline are categorized as Industrial AR Platforms, AR Training Simulator, AR Collaboration Tools, and Remote Video Support
Unique Categories
Help Lightning is categorized as Video Conferencing and Remote Support
TeamViewer Frontline is categorized as SAP Store, Connected Worker Platform, Picking, and AR Visualization
Reviews
Reviewers' Company Size
Help Lightning
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamViewer Frontline
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Chemicals
14.5%
Information Technology and Services
11.3%
Mechanical or Industrial Engineering
9.7%
Medical Devices
9.7%
Hospital & Health Care
8.1%
Other
46.8%
Information Technology and Services
20.0%
Computer & Network Security
6.7%
Staffing and Recruiting
6.7%
Consumer Services
6.7%
Computer Software
5.0%
Other
55.0%
Discussions
What is your biggest aim in producing this application ?
1 Comment
NM
Virtual Interactive PresenceRead more
Have you experienced connection issues in some countries?
1 Comment
NM
We do experience connection issues at some sites and locations, and the project teams tend to switch to MS Teams & Cisco Webex. I'd like to avoid this.
I...Read more
Help Lightning has no more discussions with answers
TeamViewer Frontline has no discussions with answers
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