Compare Help Lightning and TeamViewer 
Featured Products
At a Glance
Market Segments
Mid-Market (43.5% of reviews)
Small-Business (43.1% of reviews)
Entry-Level Pricing
Starting at $75,000.00 200 License Per Year
Starting at $24.90
Help Lightning
Star Rating
(67)4.8 out of 5
Market Segments
Mid-Market (43.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $75,000.00 200 License Per Year
Browse all 2 pricing plansTeamViewer
Star Rating
(3,825)4.5 out of 5
Market Segments
Small-Business (43.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.90
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that TeamViewer excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Help Lightning. Users appreciate its high performance and secure remote communications, making it a preferred choice for businesses looking for reliable remote support.
- According to verified reviews, TeamViewer's implementation process is praised for its ease of use, especially for non-technical users. Reviewers highlight how simple and straightforward it is to get started, which is a crucial factor for teams needing quick deployment.
- Users say that Help Lightning shines in its accessibility, particularly for users on mobile devices. Many find it incredibly user-friendly, which is a significant advantage for teams that require assistance on the go.
- Reviewers mention that while Help Lightning has a strong focus on augmented reality collaboration, it faces challenges in market presence and user feedback volume, with significantly fewer recent reviews compared to TeamViewer. This may impact potential users' confidence in its reliability.
- G2 reviewers highlight TeamViewer's robust features like session recording and multi-session handling, which enhance productivity during remote support sessions. Users appreciate these capabilities for managing multiple tasks efficiently.
- According to user feedback, Help Lightning has made strides in its setup process over the years, but it still struggles with the high entry-level price, which may deter smaller businesses. In contrast, TeamViewer offers a more accessible pricing model, making it a better fit for small to mid-sized companies.
Pricing
Entry-Level Pricing
Help Lightning
Enterprise
Starting at $75,000.00
200 License Per Year
Our Enterprise License includes 200 professional licenses, implementation services, and custom support. Additional blocks of licenses can be purchased separately.
- Remote Visual Guidance suite
- Eco-System integration
- API, SDK access
TeamViewer
Remote Access
Starting at $24.90
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices
Free Trial
Help Lightning
No trial information availableTeamViewer
Free Trial is available
Ratings
Meets Requirements
9.2
52
9.1
3,017
Ease of Use
9.0
53
9.1
3,215
Ease of Setup
9.2
43
9.1
967
Ease of Admin
9.5
32
8.9
683
Quality of Support
9.5
53
8.6
2,590
Has the product been a good partner in doing business?
9.6
32
8.6
639
Product Direction (% positive)
10.0
51
8.7
2,909
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Creation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Storage & Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.4
54
Not enough data
9.2
12
Not enough data
9.4
11
Monitoring and Management
Not enough data
9.3
54
Not enough data
9.3
53
Not enough data
9.1
55
Not enough data
9.2
54
Not enough data
9.2
12
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.8
13
Service Management
Not enough data
9.5
56
Not enough data
9.3
12
Not enough data
8.5
12
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
8.7
13
Not enough data
9.0
13
Not enough data
9.0
13
Not enough data
8.7
13
Not enough data
9.0
13
Not enough data
9.0
13
Not enough data
9.2
14
Presenter Tools
Not enough data
8.9
867
Not enough data
8.5
788
Not enough data
9.2
942
|
Verified
Not enough data
8.8
838
|
Verified
Conferencing Options
Not enough data
8.7
798
|
Verified
Not enough data
8.7
811
|
Verified
Not enough data
8.8
796
|
Verified
Application Tools
Not enough data
8.9
873
|
Verified
Not enough data
8.9
828
|
Verified
Not enough data
8.7
809
|
Verified
Agentic AI - Screen Sharing
Not enough data
8.0
41
Scope
Not enough data
10.0
6
Not enough data
10.0
6
Security
Not enough data
10.0
6
Not enough data
9.4
6
Not enough data
9.7
6
Management
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
10.0
6
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.4
20
Not enough data
9.4
19
Not enough data
9.2
21
Not enough data
9.3
21
Monitoring - Network Monitoring
Not enough data
8.8
11
Not enough data
9.4
11
Not enough data
9.5
11
Management
Not enough data
9.3
20
Not enough data
9.4
20
Not enough data
9.3
21
Analytics - Network Monitoring
Not enough data
9.1
11
Not enough data
8.9
11
Security - Network Monitoring
Not enough data
9.4
11
Not enough data
9.2
11
Not enough data
9.2
11
Network Performance - Network Monitoring
Not enough data
9.1
11
Not enough data
9.5
11
AI Automation - Network Monitoring
Not enough data
9.3
10
Not enough data
9.4
11
Not enough data
9.4
11
Agentic AI - Network Monitoring
Not enough data
9.3
10
Not enough data
9.7
10
Not enough data
9.7
10
Not enough data
9.7
10
Not enough data
9.5
10
Not enough data
9.5
10
Not enough data
9.3
10
Asset Inventory
Not enough data
8.3
26
Not enough data
8.3
26
Not enough data
8.3
25
Not enough data
7.3
24
Not enough data
8.3
26
Generative AI
Not enough data
7.8
19
Not enough data
7.7
19
Agentic AI - IT Asset Management
Not enough data
7.9
14
Not enough data
7.9
14
Not enough data
8.1
14
Not enough data
7.6
14
Not enough data
7.7
14
Not enough data
8.1
15
Not enough data
7.7
14
Management
Not enough data
9.1
25
Not enough data
8.6
25
Not enough data
8.3
20
Not enough data
7.5
22
Collaboration Tools
6.4
6
Not enough data
6.3
5
Not enough data
6.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
8.3
6
Not enough data
Not enough data
Not enough data
8.1
6
Not enough data
Software Type
9.2
6
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
9.3
132
Not enough data
9.3
132
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.3
31
9.2
574
8.8
33
9.1
546
9.6
30
8.9
488
8.1
22
9.0
524
8.1
24
8.9
499
Feature Not Available
9.0
505
Maintenance
Feature Not Available
9.0
502
Feature Not Available
8.9
468
Communication
8.5
26
9.0
499
8.2
23
8.6
443
8.9
25
8.7
447
9.2
32
8.8
467
Security
9.0
26
9.0
468
8.9
28
9.0
465
Device Support
9.0
29
8.9
497
8.8
28
9.1
509
8.7
27
9.0
512
Performance
8.6
29
8.9
473
Remote Support
9.3
14
10.0
5
8.0
11
10.0
5
8.5
9
9.3
5
Hardware Integration
9.0
17
10.0
5
9.0
8
9.7
5
8.9
14
10.0
5
Content
9.1
13
10.0
5
8.6
11
10.0
5
9.0
17
9.7
5
Administration
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.4
24
Security
Not enough data
9.3
23
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Remote Support - Remote Video Support
8.6
15
Not enough data
8.2
15
Not enough data
8.4
15
Not enough data
Content - Remote Video Support
8.2
15
Not enough data
7.9
15
Not enough data
Platform - Remote Video Support
8.0
15
Not enough data
7.4
15
Not enough data
7.8
15
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.8
30
Operating System
Not enough data
9.5
33
Not enough data
9.1
30
Not enough data
8.9
32
Management
Not enough data
8.8
31
Not enough data
8.5
31
Not enough data
9.0
29
Not enough data
8.6
29
Not enough data
8.8
31
Security
Not enough data
8.7
30
Not enough data
8.9
33
Agentic AI - Mobile Device Management (MDM)
Not enough data
9.3
7
Not enough data
9.0
7
Not enough data
9.5
7
Not enough data
9.0
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Analysis
Not enough data
8.9
18
Platform
Not enough data
9.3
20
Not enough data
9.0
17
Not enough data
9.1
17
Not enough data
8.8
17
Not enough data
9.5
17
Security
Not enough data
9.2
17
Not enough data
9.4
16
Not enough data
9.2
15
Not enough data
9.7
15
Not enough data
9.1
15
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.8
1395
Not enough data
8.7
1309
Not enough data
8.6
1303
Not enough data
8.6
1283
Not enough data
8.7
1320
Not enough data
8.7
1396
Not enough data
8.9
1460
Platform
Not enough data
8.9
1412
Not enough data
8.7
1369
Not enough data
8.7
1332
Not enough data
9.1
1508
Security
Not enough data
8.6
1193
Not enough data
8.8
1341
Not enough data
8.7
1284
Categories
Categories
Shared Categories
Help Lightning and TeamViewer are categorized as Remote Support, AR Collaboration Tools, and Remote Video Support
Unique Categories
Help Lightning is categorized as Industrial AR Platforms, AR Training Simulator, and Video Conferencing
TeamViewer is categorized as Salesforce AppExchange Apps, AWS Marketplace, IT Asset Management, Enterprise IT Management, Remote Monitoring & Management (RMM), Unified Endpoint Management (UEM), Co-Browsing, Screen Sharing, Remote Desktop, Network Monitoring, Endpoint Management, Mobile Device Management (MDM), Patch Management, SAP Store, and ServiceNow Store Apps
Reviews
Reviewers' Company Size
Help Lightning
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamViewer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Chemicals
14.5%
Information Technology and Services
11.3%
Mechanical or Industrial Engineering
9.7%
Medical Devices
9.7%
Hospital & Health Care
8.1%
Other
46.8%
Information Technology and Services
16.2%
Computer Software
10.6%
Marketing and Advertising
4.1%
Telecommunications
3.1%
Consumer Services
3.0%
Other
62.9%
Discussions
What is your biggest aim in producing this application ?
1 Comment
NM
Virtual Interactive PresenceRead more
Have you experienced connection issues in some countries?
1 Comment
NM
We do experience connection issues at some sites and locations, and the project teams tend to switch to MS Teams & Cisco Webex. I'd like to avoid this.
I...Read more
Help Lightning has no more discussions with answers
How would teanviewer connect without a fast internet?
9 Comments
FN
Teamviewer requires good internet connectivity .if the internet connection is low then the session might get terminatedRead more
What are the features of TeamViewer?
4 Comments
AM
Its allow us:
Remote Device Control
Cross platform access - PC to PC , Mobile to PC, PC to mobile, and mobile to mobile from mobile devices we can...Read more
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