# Help Lightning vs TeamViewer Comparison
---
## AI Generated Summary
- **G2 reviewers report** that TeamViewer excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Help Lightning. Users appreciate its **security and responsive support** , often highlighting the platform's ability to connect teams effectively.
- **Users say** that Help Lightning offers a unique advantage in its **ease of use** , particularly for those on mobile devices. Reviewers commend its accessibility, noting that it has evolved over the years to streamline the setup process, making it a go-to for users needing quick assistance.
- **According to verified reviews** , TeamViewer shines in its **implementation speed** , with many users praising the intuitive onboarding wizard that facilitates a smooth start. This contrasts with Help Lightning, which, while improving, still faces challenges in setup complexity for some users.
- **Reviewers mention** that TeamViewer's extensive feature set, including **file sharing** and **session recording** , enhances its usability for remote support. Users have noted that these features contribute to a more comprehensive support experience, making it a preferred choice for many businesses.
- **Users highlight** Help Lightning's strong performance in **customer support** , with many praising the platform for keeping conversations active until solutions are found. This level of support is particularly valued in high-stakes environments where timely assistance is crucial.
- **According to recent feedback** , TeamViewer's robust capabilities in **video chat** and **live text chat** are frequently lauded, providing users with versatile communication options. In contrast, Help Lightning, while effective, has room for improvement in these areas, as some users find its chat features less comprehensive.



| | Help Lightning | TeamViewer | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 67 | 3,991 | 
| **Largest Market Segment** | Mid-Market (41.9% of reviews) | Small-Business (43.1% of reviews) | 
| **Entry Level Price** | Starting at $75,000.00 200 License Per Year | Starting at $24.90 | 

---
## Top Pros & Cons

### Help Lightning

Pros:
- Ease of Use (7 reviews)
- Customer Support (5 reviews)

Cons:
- Delay Issues (4 reviews)
- Connectivity Issues (3 reviews)

### TeamViewer

Pros:
- Ease of Use (518 reviews)
- Remote Access (424 reviews)

Cons:
- Connection Issues (180 reviews)
- Connectivity Issues (146 reviews)

---
## Ratings Comparison
| Rating | Help Lightning | TeamViewer | 
|---|---|---|
  | **Meets Requirements** | 9.2 (52 reviews) | 9.1 (3079 reviews) | 
  | **Ease of Use** | 9.0 (53 reviews) | 9.1 (3358 reviews) | 
  | **Ease of Setup** | 9.1 (44 reviews) | 9.1 (1037 reviews) | 
  | **Ease of Admin** | 9.5 (33 reviews) | 8.9 (688 reviews) | 
  | **Quality of Support** | 9.5 (53 reviews) | 8.6 (2646 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (33 reviews) | 8.6 (643 reviews) | 
  | **Product Direction (% positive)** | 10.0 (51 reviews) | 8.7 (2963 reviews) | 

---
## Pricing

### Help Lightning

#### Entry-Level Pricing

Plan: Enterprise 

Price: Starting at $75,000.00 200 License Per Year

Description: Our Enterprise License includes 200 professional licenses, implementation services, and custom support. Additional blocks of licenses can be purchased separately.

Key Features:
- Remote Visual  Guidance suite
- Eco-System integration
- API, SDK access

[Browse all 2 editions](https://www.g2.com/products/help-lightning/pricing)

#### Free Trial

No

### TeamViewer

#### Entry-Level Pricing

Plan: Remote Access

Price: Starting at $24.90

Description: Ideal for on-the-go professionals looking for an  economical, easy remote work solution.

Key Features:
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices

[Browse all 4 editions](https://www.g2.com/products/teamviewer/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Help Lightning** | N/A | N/A |
| **TeamViewer** | N/A | N/A |

#### Communication

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Industrial AR Platforms

| Product | Score | Reviews |
|---|---|---|
| **Help Lightning** | N/A | N/A |
| **TeamViewer** | N/A | N/A |

#### Content

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Guided Processes** | Not enough data | Not enough data | 
| **Video** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 

#### Product Creation

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Deployment** | Not enough data | Not enough data | 
| **Collaborate** | Not enough data | Not enough data | 
| **Tag** | Not enough data | Not enough data | 

#### Data Storage & Management

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **IoT Data** | Not enough data | Not enough data | 
| **Hardware** | Not enough data | Not enough data | 
| **Scan** | Not enough data | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Help Lightning** | N/A | N/A |
| **TeamViewer** | 9.1/10 | 65 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Device Management** | Not enough data | 9.4 (54 reviews) | 
| **Asset Management** | Not enough data | 9.3 (12 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 9.5 (10 reviews) | 

#### Monitoring and Management

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Remote Monitoring** | Not enough data | 9.3 (54 reviews) | 
| **Asset Tracking** | Not enough data | 9.3 (52 reviews) | 
| **Application Deployment** | Not enough data | 9.0 (54 reviews) | 
| **Patch Management** | Not enough data | 9.2 (53 reviews) | 
| **Asset Tracking** | Not enough data | 9.2 (11 reviews) | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Workflow Management** | Not enough data | 8.7 (13 reviews) | 

#### Service Management

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Remote Access** | Not enough data | 9.6 (56 reviews) | 
| **Service Management (Issue Prioritization)** | Not enough data | 9.5 (11 reviews) | 
| **Ticketing** | Not enough data | 8.5 (11 reviews) | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.7 (13 reviews) | 
| **Multi-step Planning** | Not enough data | 9.0 (13 reviews) | 
| **Cross-system Integration** | Not enough data | 9.0 (13 reviews) | 
| **Adaptive Learning** | Not enough data | 8.7 (13 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.0 (13 reviews) | 
| **Proactive Assistance** | Not enough data | 9.0 (13 reviews) | 
| **Decision Making** | Not enough data | 9.2 (14 reviews) | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **Help Lightning** | N/A | N/A |
| **TeamViewer** | 8.7/10 | 1081 |

#### Presenter Tools

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Live Preview** | Not enough data | 8.9 (867 reviews) | 
| **Notifications Blocker** | Not enough data | 8.5 (786 reviews) | 
| **Remote Control** | Not enough data | 9.2 (947 reviews) ✓ Verified | 
| **Switch Presenter** | Not enough data | 8.8 (836 reviews) ✓ Verified | 

#### Conferencing Options

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Group Live Chat** | Not enough data | 8.7 (798 reviews) ✓ Verified | 
| **Audio Conferencing** | Not enough data | 8.8 (812 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 8.7 (798 reviews) ✓ Verified | 

#### Application Tools

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Password Protection** | Not enough data | 8.9 (872 reviews) ✓ Verified | 
| **Recording** | Not enough data | 8.9 (827 reviews) ✓ Verified | 
| **In-Browser Application** | Not enough data | 8.7 (807 reviews) ✓ Verified | 

#### Agentic AI - Screen Sharing

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Decision Making** | Not enough data | 8.1 (43 reviews) | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Help Lightning** | N/A | N/A |
| **TeamViewer** | 9.8/10 | 6 |

#### Scope

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Endpoint Inclusiveness** | Not enough data | 10.0 (5 reviews) | 
| **Multi-OS Support** | Not enough data | 10.0 (5 reviews) | 

#### Security

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Reporting and Alerts** | Not enough data | 10.0 (5 reviews) | 
| **Endpoint Protection** | Not enough data | 9.3 (5 reviews) | 
| **Remote Wiping** | Not enough data | 9.7 (5 reviews) | 

#### Management

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Device Enrollment** | Not enough data | 9.7 (5 reviews) | 
| **Device Configuration** | Not enough data | 9.7 (5 reviews) | 
| **Device Compliance** | Not enough data | 9.7 (5 reviews) | 
| **Usage Information** | Not enough data | 10.0 (5 reviews) | 
| **Data Separation** | Not enough data | 10.0 (5 reviews) | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Help Lightning** | N/A | N/A |
| **TeamViewer** | 9.3/10 | 23 |

#### Functionality

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Performance Monitoring** | Not enough data | 9.4 (20 reviews) | 
| **Alerting** | Not enough data | 9.4 (19 reviews) | 
| **Improvement Suggestions** | Not enough data | 9.2 (21 reviews) | 
| **Multi-Network Capability** | Not enough data | 9.3 (21 reviews) | 

#### Monitoring - Network Monitoring

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **360-Degree Network Visibility** | Not enough data | 8.8 (11 reviews) | 
| **Automated Network Discovery** | Not enough data | 9.4 (11 reviews) | 
| **Real-Time Monitoring** | Not enough data | 9.5 (11 reviews) | 

#### Management

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Performance Baseline** | Not enough data | 9.3 (20 reviews) | 
| **Data Visualization** | Not enough data | 9.4 (20 reviews) | 
| **Path Analysis** | Not enough data | 9.3 (21 reviews) | 

#### Analytics - Network Monitoring

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Predictive Performance Analytics** | Not enough data | 9.1 (11 reviews) | 
| **Packet & Flow Analysis** | Not enough data | 8.9 (11 reviews) | 

#### Security - Network Monitoring

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Encrypted Data Transmission** | Not enough data | 9.4 (11 reviews) | 
| **Zero Trust and Identity Management** | Not enough data | 9.2 (11 reviews) | 
| **Integrated Network Security** | Not enough data | 9.2 (11 reviews) | 

#### Network Performance - Network Monitoring

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Dynamic Network Optimization** | Not enough data | 9.1 (11 reviews) | 
| **Automated Tasks Routing** | Not enough data | 9.5 (11 reviews) | 

#### AI Automation - Network Monitoring

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Not enough data | 9.3 (10 reviews) | 
| **Self-Healing Networks** | Not enough data | 9.4 (11 reviews) | 
| **Predictive Network Maintenance** | Not enough data | 9.4 (11 reviews) | 

#### Agentic AI - Network Monitoring

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.3 (10 reviews) | 
| **Multi-step Planning** | Not enough data | 9.7 (10 reviews) | 
| **Cross-system Integration** | Not enough data | 9.7 (10 reviews) | 
| **Adaptive Learning** | Not enough data | 9.7 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.5 (10 reviews) | 
| **Proactive Assistance** | Not enough data | 9.5 (11 reviews) | 
| **Decision Making** | Not enough data | 9.4 (11 reviews) | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Help Lightning** | N/A | N/A |
| **TeamViewer** | 7.9/10 | 32 |

#### Asset Inventory

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 8.3 (23 reviews) | 
| **Software Asset Inventory** | Not enough data | 8.2 (23 reviews) | 
| **Cloud Asset Inventory** | Not enough data | 8.3 (22 reviews) | 
| **Mobile Asset Inventory** | Not enough data | 7.1 (21 reviews) | 
| **Asset Discovery** | Not enough data | 8.3 (23 reviews) | 

#### Generative AI

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (18 reviews) | 
| **AI Text Generation** | Not enough data | 7.6 (18 reviews) | 

#### Agentic AI - IT Asset Management

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (13 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (13 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (13 reviews) | 
| **Adaptive Learning** | Not enough data | 7.4 (13 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (13 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (14 reviews) | 
| **Decision Making** | Not enough data | 7.6 (13 reviews) | 

#### Management

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Central Dashboard** | Not enough data | 9.0 (24 reviews) | 
| **Asset Policy Management** | Not enough data | 8.5 (24 reviews) | 
| **Risk Management** | Not enough data | 8.2 (19 reviews) | 
| **Integrations** | Not enough data | 7.4 (21 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Help Lightning** | 7.8/10 | 7 |
| **TeamViewer** | N/A | N/A |

#### Collaboration Tools

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Screen Sharing** | 6.4 (6 reviews) | Not enough data | 
| **Presentations** | 6.3 (5 reviews) | Not enough data | 
| **Whiteboarding** | 6.4 (6 reviews) | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Hand Raising** | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Recording** | 8.3 (6 reviews) | Not enough data | 
| **Participant Permissions** | Not enough data | Not enough data | 
| **One-Click Join** | 8.1 (6 reviews) | Not enough data | 

#### Software Type

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Mobile** | 9.2 (6 reviews) | Not enough data | 
| **Browser Application** | 9.0 (5 reviews) | Not enough data | 
| **Desktop Application** | 9.0 (5 reviews) | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Help Lightning** | N/A | N/A |
| **TeamViewer** | 9.3/10 | 146 |

#### ServiceNow Apps

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | 9.3 (132 reviews) | 
| **Value** | Not enough data | 9.3 (132 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Help Lightning** | 8.8/10 | 35 |
| **TeamViewer** | 9.0/10 | 704 |

#### Administration

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Screen Sharing** | 9.3 (31 reviews) | 9.3 (617 reviews) | 
| **File Sharing** | 8.8 (33 reviews) | 9.1 (556 reviews) | 
| **Session Recording** | 9.6 (30 reviews) | 8.9 (486 reviews) | 
| **Unattended Remote Access** | 8.1 (22 reviews) | 9.1 (541 reviews) | 
| **Multi - Session Handling** | 8.1 (24 reviews) | 8.9 (496 reviews) | 
| **Multi-Monitor Support** | Feature Not Available | 9.0 (503 reviews) | 

#### Maintenance

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Remote Reboot** | Feature Not Available | 9.0 (499 reviews) | 
| **Remote Printing** | Feature Not Available | 8.9 (464 reviews) | 

#### Communication 

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Text Chat** | 8.5 (26 reviews) | 9.0 (497 reviews) | 
| **VoIP** | 8.2 (23 reviews) | 8.6 (442 reviews) | 
| **Video Conference Call** | 8.9 (25 reviews) | 8.7 (450 reviews) | 
| **Screen Annotations** | 9.2 (32 reviews) | 8.8 (463 reviews) | 

#### Security

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Data Encryption** | 9.0 (26 reviews) | 9.0 (475 reviews) | 
| **Compliance** | 8.9 (28 reviews) | 9.0 (463 reviews) | 

#### Device Support

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Mobile Device Access** | 9.0 (29 reviews) | 8.9 (500 reviews) | 
| **Multi-Platform Support** | 8.8 (28 reviews) | 9.1 (519 reviews) | 
| **Cross-Platform** | 8.7 (27 reviews) | 9.1 (520 reviews) | 

#### Performance

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Reporting** | 8.6 (29 reviews) | 9.0 (474 reviews) | 

### AR Collaboration Tools

| Product | Score | Reviews |
|---|---|---|
| **Help Lightning** | 8.8/10 | 20 |
| **TeamViewer** | 9.9/10 | 5 |

#### Remote Support

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Video chat** | 9.3 (14 reviews) | 10.0 (5 reviews) | 
| **Live text chat** | 8.0 (11 reviews) | 10.0 (5 reviews) | 
| **Ticket submitting** | 8.5 (9 reviews) | 9.3 (5 reviews) | 

#### Hardware Integration

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Mobile phones** | 9.0 (17 reviews) | 10.0 (5 reviews) | 
| **AR glasses** | 9.0 (8 reviews) | 9.7 (5 reviews) | 
| **Tablets** | 8.9 (14 reviews) | 10.0 (5 reviews) | 

#### Content

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Guided content** | 9.1 (13 reviews) | 10.0 (5 reviews) | 
| **Content management** | 8.6 (11 reviews) | 10.0 (5 reviews) | 
| **AR annotations** | 9.0 (17 reviews) | 9.7 (5 reviews) | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **Help Lightning** | N/A | N/A |
| **TeamViewer** | 9.3/10 | 26 |

#### Administration

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Access Control** | Not enough data | Feature Not Available | 
| **Web Page Navigation** | Not enough data | Feature Not Available | 
| **Real Time Assistance** | Not enough data | 9.4 (24 reviews) | 

#### Security

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Data Security** | Not enough data | 9.3 (23 reviews) | 
| **Data Masking** | Not enough data | Feature Not Available | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Help Lightning** | N/A | N/A |
| **TeamViewer** | N/A | N/A |

#### Generative AI

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Remote Video Support

| Product | Score | Reviews |
|---|---|---|
| **Help Lightning** | 8.1/10 | 15 |
| **TeamViewer** | N/A | N/A |

#### Remote Support - Remote Video Support

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Video Control** | 8.6 (15 reviews) | Not enough data | 
| **Live Feed** | 8.2 (15 reviews) | Not enough data | 
| **Video Interaction** | 8.4 (15 reviews) | Not enough data | 

#### Content - Remote Video Support

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Content Management** | 8.2 (15 reviews) | Not enough data | 
| **Instruction** | 7.9 (15 reviews) | Not enough data | 

#### Platform - Remote Video Support

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Omni-channel** | 8.0 (15 reviews) | Not enough data | 
| **Self-Service** | 7.4 (15 reviews) | Not enough data | 
| **Usability** | 7.8 (15 reviews) | Not enough data | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **Help Lightning** | N/A | N/A |
| **TeamViewer** | N/A | N/A |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Help Lightning** | N/A | N/A |
| **TeamViewer** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AWS Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Help Lightning** | N/A | N/A |
| **TeamViewer** | N/A | N/A |

#### Agentic AI - AWS Marketplace

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Help Lightning** | N/A | N/A |
| **TeamViewer** | N/A | N/A |

#### System Control

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **Help Lightning** | N/A | N/A |
| **TeamViewer** | 8.8/10 | 36 |

#### Platform - Mobile Device Management (MDM)

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Regulation Compliant** | Not enough data | 8.7 (29 reviews) | 

#### Operating System

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Multi-Systems Support** | Not enough data | 9.4 (33 reviews) | 
| **Apple Support** | Not enough data | 9.1 (29 reviews) | 
| **Android Support** | Not enough data | 8.8 (32 reviews) | 

#### Management

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Applicatons Management** | Not enough data | 8.8 (30 reviews) | 
| **Applications Consolidation** | Not enough data | 8.5 (30 reviews) | 
| **Whitelist** | Not enough data | 8.9 (28 reviews) | 
| **Blacklist** | Not enough data | 8.5 (28 reviews) | 
| **Usage Information** | Not enough data | 8.8 (30 reviews) | 

#### Security

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Remote Wipe** | Not enough data | 8.7 (29 reviews) | 
| **Security** | Not enough data | 8.9 (32 reviews) | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.2 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 8.9 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 9.4 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 8.9 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (6 reviews) | 
| **Decision Making** | Not enough data | 8.3 (6 reviews) | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Help Lightning** | N/A | N/A |
| **TeamViewer** | 9.2/10 | 24 |

#### Analysis

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Threat Detection** | Not enough data | 8.9 (18 reviews) | 

#### Platform

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Unified Communications Platform** | Not enough data | 9.3 (20 reviews) | 
| **Remote Access** | Not enough data | 9.2 (20 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 9.1 (17 reviews) | 
| **Asset Tracking** | Not enough data | 8.8 (17 reviews) | 
| **IT Knowledge Management** | Not enough data | 9.5 (18 reviews) | 

#### Security

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Endpoint Protection** | Not enough data | 9.2 (17 reviews) | 
| **Patch Management** | Not enough data | 9.4 (16 reviews) | 
| **Disaster Recovery** | Not enough data | 9.2 (15 reviews) | 
| **Service Management** | Not enough data | 9.7 (15 reviews) | 
| **Workflow Management** | Not enough data | 9.1 (15 reviews) | 

#### Agentic AI - Enterprise IT Management

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **Help Lightning** | N/A | N/A |
| **TeamViewer** | 8.8/10 | 1751 |

#### Administration

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Usage Information** | Not enough data | 8.8 (1392 reviews) | 
| **Integrations** | Not enough data | 8.7 (1309 reviews) | 
| **Diagnostics** | Not enough data | 8.6 (1302 reviews) | 
| **Session Recording** | Not enough data | 8.6 (1287 reviews) | 
| **Session Transfer** | Not enough data | 8.7 (1319 reviews) | 
| **Unattended Access** | Not enough data | 8.7 (1397 reviews) | 
| **File Sharing** | Not enough data | 8.9 (1464 reviews) | 

#### Platform

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Cross-Platform Access** | Not enough data | 8.9 (1413 reviews) | 
| **Mobile Device Access** | Not enough data | 8.7 (1366 reviews) | 
| **Applications Management** | Not enough data | 8.7 (1328 reviews) | 
| **Remote Device Control** | Not enough data | 9.1 (1511 reviews) | 

#### Security

| Feature | Help Lightning | TeamViewer | 
|---|---|---|
| **Remote Wipe** | Not enough data | 8.7 (1190 reviews) | 
| **Device Management** | Not enough data | 8.8 (1337 reviews) | 
| **Device Enrollment** | Not enough data | 8.7 (1279 reviews) | 

---
## Categories
**Shared Categories (3):** [Remote Support Software](https://www.g2.com/categories/remote-support), [AR Collaboration Tools](https://www.g2.com/categories/ar-collaboration-tools), [Remote Video Support Software](https://www.g2.com/categories/remote-video-support)

**Unique to Help Lightning (3):** [Industrial AR Platforms](https://www.g2.com/categories/industrial-ar-platforms), [Augmented Reality (AR) Training Simulator Software](https://www.g2.com/categories/ar-training-simulator), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to TeamViewer (15):** [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps), [AWS Marketplace Software](https://www.g2.com/categories/aws-marketplace), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Co-Browsing Software](https://www.g2.com/categories/co-browsing), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Patch Management Software](https://www.g2.com/categories/patch-management), [SAP Store Software](https://www.g2.com/categories/sap-store), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps)


---
## Reviewer Demographics

### By Company Size

| Segment | Help Lightning | TeamViewer | 
|---|---|---|
| **Small-Business** | 21.0% | 43.1% | 
| **Mid-Market** | 41.9% | 36.0% | 
| **Enterprise** | 37.1% | 20.9% | 

### By Industry

#### Help Lightning

- **Chemicals:** 14.5%
- **Information Technology and Services:** 11.3%
- **Mechanical or Industrial Engineering:** 9.7%
- **Medical Devices:** 9.7%
- **Hospital & Health Care:** 8.1%
- **Consumer Services:** 4.8%
- **Retail:** 4.8%
- **Computer Hardware:** 3.2%
- **Machinery:** 3.2%
- **Gambling & Casinos:** 3.2%
- **Other:** 27.4%

#### TeamViewer

- **Information Technology and Services:** 16.2%
- **Computer Software:** 10.7%
- **Marketing and Advertising:** 4.0%
- **Telecommunications:** 3.0%
- **Computer & Network Security:** 2.9%
- **Consumer Services:** 2.9%
- **Financial Services:** 2.3%
- **Education Management:** 2.3%
- **Construction:** 2.2%
- **Automotive:** 2.2%
- **Other:** 51.4%

---
## Alternatives

### Alternatives to Help Lightning

- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (701 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1100 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (596 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56440 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (503 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4316 reviews)
- [Livestorm](https://www.g2.com/products/livestorm/reviews) — 4.4/5 stars (1728 reviews)
- [Whereby Meetings](https://www.g2.com/products/whereby-meetings/reviews) — 4.6/5 stars (1169 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)

### Alternatives to TeamViewer

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4316 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1192 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (781 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (701 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (503 reviews)
- [LogMeIn Central](https://www.g2.com/products/logmein-central/reviews) — 4.2/5 stars (213 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (515 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (557 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (209 reviews)

---
## Top Discussions

### Help Lightning

- Title: [What is your biggest aim in producing this application ?](https://www.g2.com/discussions/52118-what-is-your-biggest-aim-in-producing-this-application) — 1 comment, 1 upvote
  > **Top comment:** "Virtual Interactive Presence"
- Title: [Have you experienced connection issues in some countries?](https://www.g2.com/discussions/50229-have-you-experienced-connection-issues-in-some-countries) — 1 comment, 1 upvote
  > **Top comment:** "We do experience connection issues at some sites and locations, and the project teams tend to switch to MS Teams & Cisco Webex. I'd like to avoid this. 
I..."

### TeamViewer

- Title: [How would teanviewer connect without a fast internet?](https://www.g2.com/discussions/16222-how-would-teanviewer-connect-without-a-fast-internet) — 9 comments, 1 upvote
  > **Top comment:** "Teamviewer requires good internet connectivity .if the internet connection is low then the session might get terminated"
- Title: [Can i access the mobile phone devices through remote desktop ?](https://www.g2.com/discussions/can-i-access-the-mobile-phone-devices-through-remote-desktop) — 5 comments, 2 upvotes
  > **Top comment:** "true"
- Title: [What are the features of TeamViewer?](https://www.g2.com/discussions/teamviewer-what-are-the-features-of-teamviewer) — 4 comments
  > **Top comment:** "Its allow us:

Remote Device Control 

Cross platform access - PC to PC , Mobile to PC, PC to mobile, and mobile to mobile from mobile devices we can..."
- Title: [Somewhat expensive licenses?](https://www.g2.com/discussions/licencias-algo-costosas) — 4 comments, 1 upvote
  > **Top comment:** "You may logon to your teamviewer account on the teamviewer website to manage your licenses, there you will see an overview of available licenses, used..."
- Title: [Can i use one PC to multi remote clients?](https://www.g2.com/discussions/can-i-use-one-pc-to-multi-remote-clients) — 4 comments, 2 upvotes
  > **Top comment:** "One computer can remote into multiple clients successively, not multiple computers at the same time."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/help-lightning-vs-teamviewer)