Compare HelloID and JumpCloud 
At a Glance
Market Segments
Mid-Market (58.1% of reviews)
Mid-Market (54.1% of reviews)
Entry-Level Pricing
Starting at $2.36 1 User Per Month
$3.00 1 User Per Month
HelloID
Star Rating
(32)4.5 out of 5
Market Segments
Mid-Market (58.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $2.36 1 User Per Month
Browse all 4 pricing plansJumpCloud
Star Rating
(3,945)4.5 out of 5
Market Segments
Mid-Market (54.1% of reviews)
Pros & Cons
Entry-Level Pricing
$3.00 1 User Per Month
Free Trial is available
Learn more about JumpCloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that JumpCloud excels in user experience, particularly with its Single Sign-On (SSO) feature, which simplifies password management by allowing users to remember just one password. This has been highlighted by users who appreciate the reduction in headaches associated with managing multiple passwords.
- Users say that JumpCloud's implementation process is notably quick and intuitive, with many recent users praising the initial setup as smooth and efficient. This contrasts with HelloID, where some users have expressed that the setup can be more complex, despite its portal-based approach.
- Reviewers mention that HelloID offers powerful user provisioning capabilities, allowing users to manage their own provisioning without relying on a vendor. This level of control is appreciated by users who value granular management options, making it a strong contender for organizations that prioritize customization.
- According to verified reviews, JumpCloud stands out for its ease of use, with users rating it highly for administration and overall usability. In contrast, HelloID, while still rated well, has received lower scores in these areas, indicating that some users may find JumpCloud more user-friendly in day-to-day operations.
- G2 reviewers highlight that HelloID's support quality is a strong point, with users rating it highly for responsiveness and helpfulness. This is particularly beneficial for organizations that may require more assistance during implementation and ongoing use, whereas JumpCloud, while still providing good support, has received slightly lower ratings in this area.
- Users report that JumpCloud's comprehensive feature set, including Mobile Device Management (MDM) and robust authentication options, makes it a versatile choice for mid-market companies. HelloID, while effective, may not offer the same breadth of features, which could be a consideration for businesses looking for an all-in-one solution.
Pricing
Entry-Level Pricing
HelloID
Provisioning
Starting at $2.36
1 User Per Month
Automatically create & manage user accounts across multiple applications, based on a single source of truth. Ensures bottleneck-free "Day 1" access.
- 200-299 user tier pricing. Contact us for all tier level pricing.
- HR driven user account provisioning
- Enhanced business rules
JumpCloud
Cloud Directory
$3.00
1 User Per Month
- For pricing please visit: https://jumpcloud.com/pricing
Free Trial
HelloID
Free Trial is available
JumpCloud
Free Trial is available
Ratings
Meets Requirements
8.9
25
8.8
3,165
Ease of Use
8.3
25
9.0
3,198
Ease of Setup
7.8
23
8.8
2,957
Ease of Admin
8.3
23
9.0
2,720
Quality of Support
9.4
24
8.8
2,891
Has the product been a good partner in doing business?
9.6
23
9.0
2,581
Product Direction (% positive)
8.9
21
9.3
3,061
Features by Category
Authentication Options
9.2
10
9.1
1437
9.4
8
8.9
1375
9.7
5
9.1
1394
9.4
8
9.0
1354
9.5
10
8.9
1276
9.8
7
8.8
1201
Access Control Types
Feature Not Available
8.9
1305
9.3
7
8.8
1266
9.7
6
8.6
1239
9.0
5
8.4
1048
8.7
5
8.4
1113
Administration
9.3
9
8.8
1159
9.8
9
9.2
1330
9.7
10
9.1
1375
8.2
10
8.7
1326
9.8
7
8.8
1313
Platform
9.8
10
9.1
1315
Not enough data
8.8
1081
9.4
9
9.0
1226
Not enough data
8.5
1055
9.0
10
8.2
1230
9.1
9
8.4
1178
8.6
6
8.5
1115
User on/off Boarding
9.4
8
8.6
632
9.7
10
8.6
731
|
Verified
9.0
10
8.8
797
|
Verified
9.0
10
8.9
757
|
Verified
9.5
11
9.0
734
|
Verified
8.5
8
8.2
570
User Maintenance
9.6
8
8.9
789
|
Verified
9.4
11
8.6
725
|
Verified
Feature Not Available
8.5
646
|
Verified
Governance
Feature Not Available
8.0
578
8.9
6
8.3
635
|
Verified
Administration
8.1
12
8.1
750
|
Verified
Feature Not Available
7.4
577
8.3
11
8.6
759
|
Verified
8.5
8
8.3
622
|
Verified
Authentication type
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Functionality
Feature Not Available
Not enough data
Not enough data
Not enough data
Implementation
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Tracking
Not enough data
8.4
20
Not enough data
9.0
21
Not enough data
Feature Not Available
Management
Not enough data
8.9
19
Not enough data
8.6
20
Not enough data
9.2
20
Insights
Not enough data
9.2
16
Not enough data
8.8
16
Not enough data
Feature Not Available
Not enough data
8.3
17
Agentic AI - SaaS Spend Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
14
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Access Control
9.8
7
8.8
1344
10.0
5
8.9
1314
9.7
6
8.5
1248
9.7
6
8.3
1067
Administration
10.0
7
8.7
1217
9.7
6
8.7
1337
Not enough data
8.5
1131
8.9
6
8.5
1282
Functionality
9.5
7
9.0
1322
9.7
5
9.1
1308
9.4
6
8.9
1236
Scope
Not enough data
Feature Not Available
Not enough data
9.1
366
Security
Not enough data
8.5
358
Not enough data
Feature Not Available
Not enough data
8.7
345
Management
Not enough data
9.1
354
Not enough data
8.9
349
Not enough data
8.9
354
Not enough data
8.7
342
Not enough data
8.1
325
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Administration
Not enough data
9.0
578
Not enough data
Feature Not Available
Not enough data
8.8
532
Not enough data
8.8
528
Not enough data
9.1
564
Not enough data
8.7
510
Functionality
Not enough data
9.2
551
Not enough data
9.2
546
Not enough data
8.6
468
Not enough data
8.6
437
Not enough data
9.1
535
Not enough data
9.0
528
Not enough data
8.7
488
Not enough data
8.3
81
Not enough data
8.9
473
Not enough data
8.7
440
Monitoring
Not enough data
8.7
514
Not enough data
8.6
533
Not enough data
Feature Not Available
Reporting
Not enough data
8.6
514
Not enough data
8.5
517
Functionality
Not enough data
8.8
905
Not enough data
8.8
939
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Administration
Not enough data
9.0
1044
Not enough data
9.2
1066
Not enough data
8.7
1021
Not enough data
8.8
993
Not enough data
Feature Not Available
Compliance
Not enough data
8.7
803
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
9.6
9
9.0
1402
8.8
8
8.4
1200
9.1
9
9.1
1354
9.3
9
9.0
1348
9.3
9
9.2
1384
Not enough data
9.1
1342
Type
Feature Not Available
8.2
1059
9.8
7
9.0
1361
Reporting
Feature Not Available
8.4
1249
8.7
10
8.4
1285
Not enough data
8.5
159
Not enough data
8.4
160
Authentication & Authorization - Identity and Access Management (IAM)
Not enough data
8.8
154
Administration & Governance - Identity and Access Management (IAM)
Not enough data
8.6
163
Not enough data
8.7
156
Generative AI - Identity and Access Management (IAM)
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Administration
Not enough data
8.5
581
Not enough data
8.1
559
Not enough data
8.0
538
Not enough data
8.3
571
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Maintenance
Not enough data
8.8
583
Not enough data
7.8
514
Communication
Not enough data
7.9
517
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Security
Not enough data
8.8
556
Not enough data
8.8
548
Device Support
Not enough data
Feature Not Available
Not enough data
8.9
564
Not enough data
8.9
561
Performance
Not enough data
8.5
566
AI Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Lifecycle Management
Not enough data
Not enough data
Access Control and Security
Not enough data
Not enough data
Collaboration and Communication
Not enough data
Not enough data
Agentic AI - AI Governance Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Non-Human Identity Management (NHIM) SolutionsHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Lifecycle & Provisioning - Non-Human Identity Management (NHIM) Solutions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access, Authentication & Authorization - Non-Human Identity Management (NHIM) Solutions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility, Governance & Compliance - Non-Human Identity Management (NHIM) Solutions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.8
1067
Operating System
Not enough data
9.0
1131
Not enough data
8.7
1142
Not enough data
8.2
987
Management
Not enough data
8.5
1118
Not enough data
8.3
1050
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
1050
Security
Not enough data
8.8
1084
Not enough data
Feature Not Available
Agentic AI - Mobile Device Management (MDM)
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI - Security Compliance
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
HelloID and JumpCloud are categorized as Cloud Directory Services, Identity and Access Management (IAM), User Provisioning and Governance Tools, and Single Sign-On (SSO)
Unique Categories
HelloID is categorized as Multi-Factor Authentication (MFA)
Reviews
Reviewers' Company Size
HelloID
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
JumpCloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Primary/Secondary Education
51.6%
Education Management
35.5%
Hospital & Health Care
6.5%
Non-Profit Organization Management
3.2%
Higher Education
3.2%
Other
0.0%
Information Technology and Services
22.4%
Computer Software
12.6%
Financial Services
8.0%
Computer & Network Security
7.3%
Hospital & Health Care
2.8%
Other
47.0%
Discussions
HelloID has no discussions with answers
What is JumpCloud used for?
6 Comments
JB
JumpCloud is an identity provider that allows you to consolidate all of your authentication/logins, apps and devices, to a Single Sign-On experience for your...Read more
Do you want a copy?
4 Comments
JB
Jumpcloud has a ton of Policies, but I just checked and I don't see that one. You could push the powershell script with a command.
With that being said,...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
