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# HelloFax vs OpenText Core Fax Comparison - What are their main differences?

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HelloFaxOpenText Core Fax[+ Add Product](#)

Reviews

**HelloFax** [

4.5/5(57)

](https://www.g2.com/products/hellofax/reviews#reviews)

**OpenText Core Fax** [

4.5/5(53)

](https://www.g2.com/products/opentext-core-fax/reviews#reviews)

Pricing

**HelloFax**
Free Trial

**$0** · Free

**OpenText Core Fax**
Free Trial

No pricing available

**Pricing Insights**
from reviews

Time to Implement

**HelloFax**
\<1 monthFaster

Based on 8 responses

**OpenText Core Fax**
2 months

Based on 17 responses

Return on Investment

**HelloFax**
Not enough reviews yet

**OpenText Core Fax**
19 months

Based on 10 responses

Perceived Cost

**HelloFax**
$$$$$

**OpenText Core Fax**
$$$$$

Average Discount

**HelloFax**
Not enough reviews yet

**OpenText Core Fax**
Not enough reviews yet

Pros & Cons

**HelloFax**
Not enough data

**OpenText Core Fax**
Not enough data

Screenshots

**HelloFax**
No screenshot available

**OpenText Core Fax**
 ![OpenText Core Fax screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/61516/expirable-direct-uploads_2F1d8bef4d-6f16-4d2b-9bdf-5caae40bc50b_2FXMF_Screenshot_1.PNG)

Ratings

Meets Requirements

**HelloFax**

9.1

9.146

**OpenText Core Fax**

9.4

9.438

Ease of Use

**HelloFax**

9.3

9.347

**OpenText Core Fax**

9.2

9.237

Ease of Setup

**HelloFax**

8.6

8.612

**OpenText Core Fax**

8.6

8.634

Ease of Admin

**HelloFax**

8.5

8.513

**OpenText Core Fax**

8.6

8.635

Quality of Support

**HelloFax**

8.1

8.138

**OpenText Core Fax**

9.0

9.036

Has the product been a good partner in doing business?

**HelloFax**

8.6

8.613

**OpenText Core Fax**

9.1

9.134

Product Direction (% positive)

**HelloFax**

8.0

8.046

**OpenText Core Fax**

8.7

8.737

Features

Online Fax[Hide 60 FeaturesShow 60 Features](javascript:void(0);)

9.2

23

9.2

29

Documents

Editing

8.1

12

9.0(won by 0.9)

13

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Storage

8.4

15

9.4(won by 1.0)

17

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Document Signature 

9.6(won by default)

13

Feature Not Available

Fax to Email

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Electronic Signature

Not enough data

Not enough data

Agentic AI - Online Fax

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Active Directory Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Sending

Fax Number

9.6(won by 0.2)

20

9.4

19

Existing Numbers

9.7(tied score)

10

9.7(tied score)

20

Cross-Platform Sending

9.2

17

9.3(won by 0.1)

20

Unlimited Sending

9.2

11

9.3(won by 0.1)

19

Contact Management

9.1(won by 0.7)

16

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.4

17

Alerts

9.5(won by 0.4)

19

9.1

20

Print Management

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Invoice Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Email to Fax

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Additional Functionality

Full Text Search

Not enough data

Not enough data

HIPAA Compliant

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Delivery Tracking

Not enough data

Not enough data

Multiple Format Support

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

FoIP

Not enough data

Not enough data

Purchasing & Receiving

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Whitelisting/Blacklisting

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

Archiving & Retention

Not enough data

Not enough data

Encryption

Not enough data

Not enough data

Document Templates

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Electronic Faxes

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Show 1 feature category with incomplete data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![HelloFax](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_cd58329d7e739dd6906bc8f984a88e14/hellofax.png "HelloFax")](https://www.g2.com/products/hellofax/reviews)

HelloFax

Small-Business(50 or fewer emp.)

44.6%

Mid-Market(51-1000 emp.)

39.3%

Enterprise(\> 1000 emp.)

16.1%

[![OpenText Core Fax](https://images.g2crowd.com/uploads/product/hd_favicon/40d4df99af2880df337ea130d55989b9/opentext-core-fax.svg "OpenText Core Fax")](https://www.g2.com/products/opentext-core-fax/reviews)

OpenText Core Fax

Small-Business(50 or fewer emp.)

15.2%

Mid-Market(51-1000 emp.)

45.7%

Enterprise(\> 1000 emp.)

39.1%

Small-Business

(50 or fewer emp.)

44.6%

15.2%

Mid-Market

(51-1000 emp.)

39.3%

45.7%

Enterprise

(\> 1000 emp.)

16.1%

39.1%

Reviewers' Industry

[![HelloFax](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_cd58329d7e739dd6906bc8f984a88e14/hellofax.png "HelloFax")](https://www.g2.com/products/hellofax/reviews)
HelloFax

Health, Wellness and Fitness

7.1%

Insurance

7.1%

Marketing and Advertising

7.1%

Telecommunications

5.4%

Computer Software

5.4%

Other

67.9%

[![OpenText Core Fax](https://images.g2crowd.com/uploads/product/hd_favicon/40d4df99af2880df337ea130d55989b9/opentext-core-fax.svg "OpenText Core Fax")](https://www.g2.com/products/opentext-core-fax/reviews)
OpenText Core Fax

Higher Education

17.4%

Information Technology and Services

10.9%

Hospital & Health Care

8.7%

Government Administration

8.7%

Financial Services

6.5%

Other

47.8%

FAQs

## HelloFax vs OpenText Core Fax FAQs

Generated using AI

Last updated: August 15, 2026

### What is the difference between HelloFax vs OpenText Core Fax?

HelloFax and OpenText Core Fax are rated equally at 4.5/5 on G2, but OpenText Core Fax leads in Quality of Support while HelloFax is favored for its simplicity and ease of use.

| [HelloFax](https://www.g2.com/products/hellofax/reviews) | [OpenText Core Fax](https://www.g2.com/products/opentext-core-fax/reviews) |
| --- | --- |
| 4.5/5 (57 reviews) | 4.5/5 (53 reviews) |
| Small-Business | Mid-Market |
| 8.6 | 8.6 |
| 8.1 | 9.0 |
| Simplicity and ease of use | Strong support and advanced enterprise features |

### How do the pricing models of HelloFax and OpenText Core Fax compare?

HelloFax and OpenText Core Fax are rated at parity for value, with both products receiving positive reviewer sentiment on pricing and cost satisfaction.

- **HelloFax:** Reviewers consistently highlight HelloFax as a low-cost, flexible solution, with many noting its competitive pricing compared to traditional faxing and other online fax services.
- **OpenText Core Fax:** Reviewers appreciate the cost savings from eliminating analog lines and highlight the value of advanced features and scalability for larger organizations.

### What are the best alternatives to HelloFax and OpenText Core Fax?

The top three alternatives to HelloFax and OpenText Core Fax are Documo, CocoFax, and iFax.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [HelloFax](https://www.g2.com/products/hellofax/reviews) | 4.5/5 (57 reviews) | Small-Business | Low-cost, flexible pricing | Simplicity and ease of use |
| [OpenText Core Fax](https://www.g2.com/products/opentext-core-fax/reviews) | 4.5/5 (53 reviews) | Mid-Market | Cost savings from eliminating analog lines | Strong support and advanced enterprise features |
| [Documo](https://www.g2.com/products/documo/reviews) | 4.6/5 (232 reviews) | Small-Business | — | — |
| [CocoFax](https://www.g2.com/products/cocofax/reviews) | 4.6/5 (188 reviews) | Small-Business | — | — |
| [iFax](https://www.g2.com/products/ifax/reviews) | 4.7/5 (480 reviews) | Small-Business | — | — |

### Which Online Fax features should I prioritize when comparing HelloFax and OpenText Core Fax?

Buyers comparing HelloFax and OpenText Core Fax should prioritize Ease of Use, Quality of Support, Meets Requirements, Ease of Setup, and Fax Number management.

- **Ease of Use:** HelloFax scores 9.3, OpenText Core Fax scores 9.2.
- **Quality of Support:** HelloFax scores 8.1, OpenText Core Fax scores 9.0.
- **Meets Requirements:** HelloFax scores 9.1, OpenText Core Fax scores 9.4.
- **Ease of Setup:** Both products score 8.6.
- **Fax Number:** Both products are frequently cited for their fax number management capabilities in recent reviews.

### What are the pros and cons of HelloFax vs OpenText Core Fax?

HelloFax is praised for its simplicity and ease of use, while OpenText Core Fax stands out for its strong support and advanced enterprise features.

- **HelloFax strengths:** Reviewers highlight HelloFax's intuitive interface, fast setup, and low-cost pricing. Many appreciate the ability to send and receive faxes online without a physical machine, and the convenience of digital records and notifications.
- **HelloFax trade-offs:** Some reviewers note limited advanced features compared to other platforms, lack of a mobile app, and occasional billing or support challenges.
- **OpenText Core Fax strengths:** Reviewers cite robust support, advanced security and compliance features, scalability, and strong administrative controls. The platform is favored for enterprise deployments and integration flexibility.
- **OpenText Core Fax trade-offs:** Some reviewers mention a steeper learning curve for setup and administration, and occasional complexity in configuration or user management.

### Is HelloFax or OpenText Core Fax better for small businesses?

HelloFax is the better fit for small businesses, with the majority of its reviewers coming from the Small-Business segment and consistently positive sentiment on ease of use and affordability.

- **HelloFax:** Largest segment is Small-Business, with reviewers praising its simplicity, fast setup, and cost-effectiveness for smaller teams.
- **OpenText Core Fax:** Largest segment is Mid-Market, with reviewers noting its scalability and advanced features more suited to larger organizations.

### Which Online Fax platform has better integrations?

HelloFax and OpenText Core Fax are at parity for integrations, as neither product has recent reviewer-cited integration data available.

- **HelloFax:** No recent reviewer-cited integrations mentioned.
- **OpenText Core Fax:** No recent reviewer-cited integrations mentioned.

### How do HelloFax and OpenText Core Fax compare on customer support?

OpenText Core Fax leads HelloFax in Quality of Support by 0.9 points, with scores of 9.0 versus 8.1.

- **HelloFax:** Reviewers describe support as generally responsive and helpful, though a few mention challenges with billing and lack of live phone support.
- **OpenText Core Fax:** Reviewers consistently praise the support team for being knowledgeable, responsive, and effective, especially for enterprise needs and technical issues.

### Which is easier to implement, HelloFax or OpenText Core Fax?

HelloFax and OpenText Core Fax are rated equally on Ease of Setup, both scoring 8.6, with reviewers describing straightforward implementation for both platforms.

- **HelloFax:** Reviewers highlight fast setup, minimal training required, and easy onboarding for new users.
- **OpenText Core Fax:** Reviewers note easy deployment and configuration, though some mention a learning curve for advanced features and administration.

### Which product has better Fax Number?

HelloFax and OpenText Core Fax are both frequently cited for their Fax Number management capabilities, with reviewers highlighting ease of obtaining and managing fax numbers.

- **HelloFax:** Reviewers consistently mention the convenience of having a dedicated fax number, digital records, and the ability to port existing numbers.
- **OpenText Core Fax:** Reviewers highlight the ease of adding new numbers, porting existing numbers, and managing multiple fax numbers for departments or users.

Alternatives

**HelloFax Alternatives**

 ![Documo](https://images.g2crowd.com/uploads/product/hd_favicon/6fdf283368023f62320038f096816c9c/documo.svg "Documo")

[
Documo
](/products/documo/reviews)

 ![CocoFax](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_edbe92b4049fb44cf5d5f49057908b7f/cocofax.png "CocoFax")

[
CocoFax
](/products/cocofax/reviews)

 ![iFax](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_28ad0ea059a00eacf4b949663a5f5360/ifax.png "iFax")

[
iFax
](/products/ifax/reviews)

 ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")

[
RingEX
](/products/ringex/reviews)

**OpenText Core Fax Alternatives**

 ![Documo](https://images.g2crowd.com/uploads/product/hd_favicon/6fdf283368023f62320038f096816c9c/documo.svg "Documo")

[
Documo
](/products/documo/reviews)

 ![CocoFax](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_edbe92b4049fb44cf5d5f49057908b7f/cocofax.png "CocoFax")

[
CocoFax
](/products/cocofax/reviews)

 ![iFax](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_28ad0ea059a00eacf4b949663a5f5360/ifax.png "iFax")

[
iFax
](/products/ifax/reviews)

 ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")

[
RingEX
](/products/ringex/reviews)

## HelloFax vs OpenText Core Fax

When assessing the two solutions, reviewers found HelloFax easier to use. However, reviewers felt that OpenText Core Fax was easier to administer and do business with overall. Finally, reviewers felt that the products are equally easy to set up.

- Reviewers felt that OpenText Core Fax meets the needs of their business better than HelloFax.
- When comparing quality of ongoing product support, reviewers felt that OpenText Core Fax is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of OpenText Core Fax over HelloFax.